We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.We would like to assure [redacted] that RISE operates in compliance with all applicable federal and state laws, and we strive to be transparent and straightforward about our product, our rates and terms so that consumers can make an informed choice.According to our records, [redacted] applied for and accepted a RISE installment loan in the principal amount of$on 3/4/When [redacted] accepted her loan, she electronically signed a Loan Agreement which includes Federal Truth in Lending Disclosures that clearly state the Annual Percentage Rate, the Finance Charge, and the exact payment schedule for her loan [redacted] called on 3/4/to ask questions about early pay off—our agent explained that the loan would accrue interest daily, and that she would only have to pay interest for the number of days that she kept the loanThe agent also advised there would be no penalty for paying the account off early.Payments of $were due on the first of each month, starting on 4/1/Although [redacted] states that she has paid four payments of $551.00, our records indicate that we processed three payments of $(on 4/1, 5/1, and 6/1), for a total of $Per the Loan Agreement, interest accrues daily and payments are applied first to fees due, then to accrued interest, then to principalFor example, as of 3/31/2015, interest in the amount of $had accrued; therefore, the 4/payment was applied as $to interest and $to principal.On 6/29/2015, [redacted] paid her loan balance of $in fullThis amount included principal of $2457.13, and accrued interest of $ [redacted] may access her Loan Agreement and review her account history by logging into her account at [redacted] .Thank you for the opportunity to address [redacted] ’s concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I have verified with my bank on all of my cards that they are not classified as a credit card as their response claims As mentioned, I'm well aware of my responsibility, but yet am unable to make any payment to my account (despite the suggestions that were "offered") as they were attempted many times I've had my bank involved prior to filing this complaint and they have verified everything for me more than a few times and ensure that everything is set up properly As I mentioned - I only have the two bank accounts from the same bank so I still have no way of making a payment and no suggestions were offered (really) I must use caution (as directed by my bank authorities) wince this very much appears to be activity that at the very least is nearing the line of being illegal and predatory (if not crossing it already) I'm still awaiting a real solution and suggestion as nothing I've offered has been accepted as payment Regards, [redacted]
We are in receipt of the complaint that you filed with the Fort Worth Revdex.com, and appreciate the opportunity to respond.On 5/31/2015, RISE experienced a system issue that impacted some of our customers who refinanced their existing loans; unfortunately, you were one of the customers affected by this.When a loan is refinanced, a new loan is established which includes the payoff amount of the original loan, plus the amount of additional principal advancedYour new loan deposit failed to fund by ACH as it should have, so no additional funds were sent to you and no funds were applied to the original loanThe payoff of your original loan was instead processed as an ACH debit from your checking account, in the amount of $232.91.We refunded the $debit that was taken from your checking account by mistake, plus $for an NSF fee that you incurred as a result of this issue; and we have cancelled the new loan, so it no longer existsAlso, as courtesy, we have allowed your original loan to remain paid off—in other words, RISE has paid the $balance of your original loan on your behalfAt this point, you have no active loan and your account is in good standing.We sincerely apologize for any inconvenience that you experienced as a result of this issuePlease call customer support at [redacted] if you have any questions or additional concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below They are predatory lenders and should not be in business Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] They are incorrect that I have submitted several applicationsOne once in January and never againEvery time I get an email for advertisement purposes I go to their website trying to close my account and it opens to a page stating I am not approvedThey have their website automatically set to submit said application when one signs onto their accountThey will not let me delete this account
We are in receipt of the complaints that you submitted to our Executive officers and to the Revdex.com, and appreciate the opportunity to respond.We were sorry to hear about your recent difficulties with the funding of your approved loanWe have researched our records of the events leading up to this complaint, and can see that there were times when our customer service fell short.Most RISE installment loans are funded by direct ACH deposit to a checking accountOur online application form explicitly states that you must have a checking account, and that we do not accept savings accounts However, when you filled out your RISE loan application on 8/10/2015, you put a savings account number in the “checking account” field Although your loan was initially approved, when it was determined that the account was a savings account, funding your loan by paper check was our only optionPrior to funding loans by paper check, we require additional documents for verification purposes, which you providedWhen verification was completed on 8/14/2015, your loan was approved, and a check request was initiatedAccording to our records, the check was put in the mail on 8/18/2015, and USPS records indicate that you have received the check.Unfortunately, our agents did not clearly explain the issues with your loan funding, and in some instances provided incorrect information We will provide appropriate coaching to the agents involvedWe truly apologize for your customer service experience
We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.According to our records, [redacted] accepted a RISE installment loan on 8/21/in the principal amount of $When he accepted the loan, [redacted] electronically signed a Loan Agreement which includes Federal Truth in Lending Disclosures that clearly state the Annual Percentage Rate, the Finance Charge, and the exact payment schedule for his loanHe has made payments, but on 7/2/2015, we received notification from [redacted] ’s bank that he had stopped payment on his 10th payment.When [redacted] defaulted on his Loan Agreement, our agents did begin attempts to contact him in that regard Our records indicate that we only made contact with [redacted] three times; on 7/3/2015, 7/8/and 7/12/We have listened to the recordings of those calls, and found that in all three instances our agents spoke to [redacted] in a polite and professional manner.As requested in this complaint, we have blocked [redacted] ’s phone numbers in our system to prevent any additional telephone callsHowever, [redacted] does remain obligated for repayment of his loan in accordance with the terms in his Loan Agreement We encourage *** [redacted] to call our account services department at 866-580-to discuss repayment options
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I was repeatedly on the phone with my bank and with RISE to resolve this and provided the bank with the information I was given They checked the records (and classification) for the card (as requested) and could not identify anything that indicates it as a credit card or as a prepaid card of any sort The bank manager had offered to take their call to which RISE declined (in the event I wasn't explaining it correctly) Furthermore, every time I called in to pay for my card previously, I indicated that the card was a debit card and not a prepaid or credit card I find it nearly impossible to understand that there is no possible way to make a payment to RISE without opening up a bank account at a completely separate bank as I've tried both debit cards associated with the only bank accounts that I have I should not have to go through the inconvenience of opening up another bank account at another bank to complete transactions that I've completed in the past Particularly when my bank has assured me that what I was instructed to tell them truly makes no sense in terms of banking Regards, [redacted]
We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.According to our records, on 6/15/a RISE installment loan was originated in the name of *** [redacted] , in the principal amount of $When that loan defaulted, we began making collection calls to the telephone numbers we have on record for the loanOn 9/25/2015, a RISE agent reached [redacted] ; he stated that he had not applied for nor received a loan from RISEOur agent explained that we would require [redacted] to submit a notarized identity theft affidavit in order to proceed with an identity theft investigationThis is in accordance with our standard operating practices and is consistent with regulatory requirements.A blank affidavit may be obtained at the following website: [redacted] [redacted] may email the completed affidavit to [redacted] , or he may fax it to [redacted] We also suggest that [redacted] visits the Federal Trade Commission’s website, www.identitytheft.gov, which provides extensive information to assist consumers with identity theft recovery.We would like to assure [redacted] that RISE takes ID fraud very seriouslyOur underwriting process includes multiple techniques designed to detect fraudulent loan applications, and we diligently work to continuously improve these processes to stay ahead of perpetrators of fraudWhen we receive [redacted] ’s affidavit, we will begin our investigation and take prompt action to resolve this matterIn the meantime, we have blocked the phone numbers associated with this account to prevent further collection calls.Thank you for the opportunity to address [redacted] ’s concernsIf he has any additional questions or concerns, he may contact our fraud department directly by email at [redacted] or by telephone at [redacted]
We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.According to our records, [redacted] called on Saturday, 7/25/to pay her account in full Our agent recommended that [redacted] wait until that Monday to make the payment because we were experiencing problems with our payment processing systemHowever, [redacted] indicated that she didn’t want to pay any additional interest accrual, so our agent processed the payment with a debit card, in the amount of $2,405.61.Unfortunately, that payment was actually processed both as a debit card payment and as an ACH paymentAlthough our agents had escalated this issue for a resolution, we were unable to make the needed corrections to reconcile the account until the ACH payment had either returned or been paid by [redacted] ’ bankThe ACH payment was returned by [redacted] ’ bank on 7/30/2015, but was automatically represented to [redacted] ’ bank; then it was returned again on 8/5/We resolved the payment application error on 8/6/[redacted] states a concern about discovering on 7/31/that her account still had a balance of $This resulted as a further complication of the 7/25/payment posting errorOn 7/31, this balance appeared because the debit card payment had still not been posted and the ACH payment had been represented to the bankInterest had continued to accrue as if a payment had not been receivedOn 8/1/2015, we waived this amount from the account balance.At this point we can confirm that [redacted] ’ account was paid in full with the debit card payment that she submitted on 7/25/2015, she has a -0- balance, and we will not be attempting to process any additional paymentsWhen our agents spoke to her on 8/3, they assured her that we will reimburse any fees she has incurred as a result of our error.We want to apologize for the inconvenience that [redacted] has experienced, and reiterate that we will reimburse any NSF fees incurredWe have sent her an email to explain the process for obtaining reimbursement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I appreciate what RISE is planning to do in order to resolve my dispute I would like it known in writing that I sent the affidavit with a photo ID to RISE times I was also told if I provided my case number from law enforcement with the contact name of the officer, there was no need to have the documents notorized The CSR at RISE told me they would contact the officer directly, especially since they had more information to share with law enforcement than they would share with me It is obvious RISE did not take any action It was easier to harass me This organization has no integrity The bigger problem that still exists is this type of business is allowing identity thieves to use the identity of law abiding citizens to open online accounts WITHOUT any type of proof of who actually opened the account Why is there no request for a notorized proof of identity REQUIRED prior to transferring money into random bank accounts set up by the thieves That is a bigger issuePlease investigate how this is allowed to happen RISE has caused me and I'm sure many others, so much stress over the past couple of months for not properly screening applicants and threatening and ruining the reputations of good, innocent people Finally I need RISE to have this negative item removed from my credit report I would like to receive confirmation from all agencies RISE reported this fraudulent transaction too, confirm this fraudulent transaction has been removed from my credit report Once this has been resolved I will be satisfied with the resolution Regards, [redacted]
We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.According to our records, an application for a RISE installment loan was submitted in the name of Velmateresa Jordan on 7/14/2015; however, no loan was funded.In accordance with our standard operating practices, and consistent with regulatory requirements, we request that [redacted] provide us with a completed and notarized identity theft affidavitThis will provide us with enough information to verify and document that an identity theft has actually occurred [redacted] may obtain a blank affidavit on the Federal Trade Commission’s web site: [redacted] [redacted] may email the completed [redacted] , or she may fax it to [redacted] .We take matters like this very seriously and will work diligently to help resolve this, upon receipt of the requested identity theft affidavitWe also suggest that [redacted] visits the Federal Trade Commission’s website, [redacted] , which provides extensive information to assist consumers with identity theft
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are in receipt of the above referenced complaint, and appreciate the opportunity to respond.RISE evaluates each application that is submitted based on a proprietary automated credit scoring process Among other things, our process includes verifications with various credit reporting agencies, and third party data analyticsIt is in our company’s interest to validate the identities of the people with which we do businessWe are investigating the circumstances surrounding the approval of this loan to identify any opportunities to enhance our application underwriting procedures.RISE takes matters like this very seriously, and will pursue an investigation of the identity theftWe will delete this tradeline from [redacted] ***’ TransUnion credit file
We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.We have reviewed our records, and see that [redacted] contacted us by phone and email to explain her financial situationOur agent applied a day courtesy extension to the payment that was originally due on 8/21/2015, extending the due date to 8/28/Our agent responded to *** [redacted] ’s email on 8/25/to advise that no further extensions were availableWhen [redacted] called on 8/27/2015, the agent explained that the ACH payment transaction had already been processed for the 8/28/due date, and reminded her of the day extension which had already been granted According to our records, we didn’t hear from [redacted] again before her next payment was processed on 9/3/2015, for the 9/4/due dateThat payment was returned to us due to insufficient funds.As a courtesy to [redacted] , in consideration of her situation, we have decided to waive the remaining balance due on her accountThe account is now paid-in-full.Thank you for the opportunity to address [redacted] ’s concerns
We are in receipt of the referenced consumer complaint and appreciate the opportunity to respond.According to our records, [redacted] received a RISE installment loan on 5/14/in the principal amount of $1500, payable in bi-weekly installments of $To date, seven payments of $have posted to [redacted] ’s account [redacted] ’s account was charged off on 10/22/2015.We strive to be transparent and straightforward about our product, and our rates and terms so that consumers can make an informed choiceWhen [redacted] accepted her loan, she electronically signed a Loan Agreement that included Federal Truth in Lending Disclosures which clearly state the Annual Percentage Rate, the Finance Charge, and the exact payment schedule for the loanIn the application process, RISE customers are given the choice to repay their loan via ACH withdrawals or by other means [redacted] chose to repay via ACH, and gave her consent for those automatic withdrawals when she signed the Loan AgreementCustomers may cancel their authorization for RISE to draft payments via ACH at any time—the Loan Agreement provides instructions for revoking the ACH Authorization.According to the Loan Agreement, interest accrues daily, and payments are applied first to fees dues, then to accrued interest, then to principalAs with all installment loans, more interest accrues in the beginning of repayment when the principal balance is highest, so a larger portion of each payment is applied to interest than to principalAs the principal balance is reduced over time, less interest accrues, so the portion of each payment that is applied to principal gradually increasesOf course, this effect is most apparent when payments are posted timely, according to the payment scheduleIn [redacted] ’s case, several of her payments were returned due to insufficient fundsBecause these payments were not posted timely, additional interest accrued Also, for each returned payment, a $insufficient funds fee was added to the accountPer the Loan Agreement, when subsequent payments were applied, the NSF fees were paid first, so less was applied to principal.Our records do not indicate that [redacted] ever contacted us to discuss any of these issues, until after her account was charged offWe encourage [redacted] to call our account services department at [redacted] to discuss options to resolve her accountThank you for the opportunity to address this matter
We are in receipt of the above referenced complaint, and appreciate the opportunity to respond.According to our records, [redacted] ’s most recent loan was paid in full on 5/22/2015. Our agents told him that credit reporting would be updated in June. Each month, RISE reports... to TransUnion the status of all accounts as of the previous month end; credit reporting is not automatic. After we have sent the information to TransUnion, they may take some additional time to update consumer’s records. We apologize if this was not made clear to [redacted] .Upon receiving this complaint on 6/25/2015, we immediately pulled a TransUnion Account Reporting Review, which is a real-time snapshot of the reporting status of [redacted] ’s RISE accounts. Based on that review, it appears that [redacted] ’s loan statuses are all reported accurately. The report did indicate that a loan was opened on 4/30/2015, but showed that loan account as closed, with a -0- balance. We sent a copy of this report to [redacted] on 6/25/2015, and advised him that it appears that his loans have all been accurately reported.If [redacted] still has concerns about how his RISE loans have been reported, we ask that he provide us a copy of the report in which he sees an error, and we will research the issue further.Thank you for the opportunity to assist.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We are in receipt of *** ***’s complaint, and appreciate the opportunity to respond.According to our records, *** *** obtained an installment loan from RISE on 6/8/2015, in the principal amount of $The last payment posted to the account on 7/23/ A payment
which was due on 8/1/was returned to us because *** *** stopped payment with her bankOur policy is to charge off accounts when they reach days past due, therefore *** ***’s account was charged off on 10/1/2015.Our records do not indicate that we received any communication from *** *** about her repayment difficulty until 10/2/2015, after the account was charged off At that time, our agent offered a substantially discounted settlement of the account, but *** *** declined the offer. Today, we emailed *** *** to provide information for her to contact us to discuss repayment options.In this complaint, *** *** requested that we make a settlement that will not be reflected as a settlement on her credit report Unfortunately we will not be able to do that because we are obligated to report account activity accurately However, if we can reach a satisfactory settlement with *** ***, we will report the account as “account paid in full, was a charge-off”.Thank you for the opportunity to assist *** *** with this matter
We are in receipt of the referenced complaint, and appreciate the opportunity to respond.According to our records, *** ***’s RISE installment loan was approved on 7/3/2015, and an ACH deposit was processed that dayApplications processed and approved before 6pm ET are
typically funded the next banking business dayHowever, once RISE sends the ACH transaction, we have no control of the bank’s processing timeframes.At our request, on 7/15/*** *** provided a bank statement showing that the deposit didn’t post to her account until July 7, and that she had incurred two returned item fees of $35.00 eachWe have reviewed *** ***’s account history in relation to this matter, and determined that one of our agents did assure her that she would receive the loan funds by Monday, July 6. Because *** *** relied on that information, we have refunded the $in NSF fees she incurred, and *** *** has confirmed receipt of these funds.We regret any inconvenience *** *** experienced, and apologize for the length of time it took for us to reach a resolution.Sincerely,
We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.We would like to assure [redacted] that RISE operates in compliance with all applicable federal and state laws, and we strive to be transparent and straightforward about our product, our rates and terms so that consumers can make an informed choice.According to our records, [redacted] applied for and accepted a RISE installment loan in the principal amount of$on 3/4/When [redacted] accepted her loan, she electronically signed a Loan Agreement which includes Federal Truth in Lending Disclosures that clearly state the Annual Percentage Rate, the Finance Charge, and the exact payment schedule for her loan [redacted] called on 3/4/to ask questions about early pay off—our agent explained that the loan would accrue interest daily, and that she would only have to pay interest for the number of days that she kept the loanThe agent also advised there would be no penalty for paying the account off early.Payments of $were due on the first of each month, starting on 4/1/Although [redacted] states that she has paid four payments of $551.00, our records indicate that we processed three payments of $(on 4/1, 5/1, and 6/1), for a total of $Per the Loan Agreement, interest accrues daily and payments are applied first to fees due, then to accrued interest, then to principalFor example, as of 3/31/2015, interest in the amount of $had accrued; therefore, the 4/payment was applied as $to interest and $to principal.On 6/29/2015, [redacted] paid her loan balance of $in fullThis amount included principal of $2457.13, and accrued interest of $ [redacted] may access her Loan Agreement and review her account history by logging into her account at [redacted] .Thank you for the opportunity to address [redacted] ’s concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I have verified with my bank on all of my cards that they are not classified as a credit card as their response claims As mentioned, I'm well aware of my responsibility, but yet am unable to make any payment to my account (despite the suggestions that were "offered") as they were attempted many times I've had my bank involved prior to filing this complaint and they have verified everything for me more than a few times and ensure that everything is set up properly As I mentioned - I only have the two bank accounts from the same bank so I still have no way of making a payment and no suggestions were offered (really) I must use caution (as directed by my bank authorities) wince this very much appears to be activity that at the very least is nearing the line of being illegal and predatory (if not crossing it already) I'm still awaiting a real solution and suggestion as nothing I've offered has been accepted as payment Regards, [redacted]
We are in receipt of the complaint that you filed with the Fort Worth Revdex.com, and appreciate the opportunity to respond.On 5/31/2015, RISE experienced a system issue that impacted some of our customers who refinanced their existing loans; unfortunately, you were one of the customers affected by this.When a loan is refinanced, a new loan is established which includes the payoff amount of the original loan, plus the amount of additional principal advancedYour new loan deposit failed to fund by ACH as it should have, so no additional funds were sent to you and no funds were applied to the original loanThe payoff of your original loan was instead processed as an ACH debit from your checking account, in the amount of $232.91.We refunded the $debit that was taken from your checking account by mistake, plus $for an NSF fee that you incurred as a result of this issue; and we have cancelled the new loan, so it no longer existsAlso, as courtesy, we have allowed your original loan to remain paid off—in other words, RISE has paid the $balance of your original loan on your behalfAt this point, you have no active loan and your account is in good standing.We sincerely apologize for any inconvenience that you experienced as a result of this issuePlease call customer support at [redacted] if you have any questions or additional concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below They are predatory lenders and should not be in business Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] They are incorrect that I have submitted several applicationsOne once in January and never againEvery time I get an email for advertisement purposes I go to their website trying to close my account and it opens to a page stating I am not approvedThey have their website automatically set to submit said application when one signs onto their accountThey will not let me delete this account
We are in receipt of the complaints that you submitted to our Executive officers and to the Revdex.com, and appreciate the opportunity to respond.We were sorry to hear about your recent difficulties with the funding of your approved loanWe have researched our records of the events leading up to this complaint, and can see that there were times when our customer service fell short.Most RISE installment loans are funded by direct ACH deposit to a checking accountOur online application form explicitly states that you must have a checking account, and that we do not accept savings accounts However, when you filled out your RISE loan application on 8/10/2015, you put a savings account number in the “checking account” field Although your loan was initially approved, when it was determined that the account was a savings account, funding your loan by paper check was our only optionPrior to funding loans by paper check, we require additional documents for verification purposes, which you providedWhen verification was completed on 8/14/2015, your loan was approved, and a check request was initiatedAccording to our records, the check was put in the mail on 8/18/2015, and USPS records indicate that you have received the check.Unfortunately, our agents did not clearly explain the issues with your loan funding, and in some instances provided incorrect information We will provide appropriate coaching to the agents involvedWe truly apologize for your customer service experience
We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.According to our records, [redacted] accepted a RISE installment loan on 8/21/in the principal amount of $When he accepted the loan, [redacted] electronically signed a Loan Agreement which includes Federal Truth in Lending Disclosures that clearly state the Annual Percentage Rate, the Finance Charge, and the exact payment schedule for his loanHe has made payments, but on 7/2/2015, we received notification from [redacted] ’s bank that he had stopped payment on his 10th payment.When [redacted] defaulted on his Loan Agreement, our agents did begin attempts to contact him in that regard Our records indicate that we only made contact with [redacted] three times; on 7/3/2015, 7/8/and 7/12/We have listened to the recordings of those calls, and found that in all three instances our agents spoke to [redacted] in a polite and professional manner.As requested in this complaint, we have blocked [redacted] ’s phone numbers in our system to prevent any additional telephone callsHowever, [redacted] does remain obligated for repayment of his loan in accordance with the terms in his Loan Agreement We encourage *** [redacted] to call our account services department at 866-580-to discuss repayment options
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I was repeatedly on the phone with my bank and with RISE to resolve this and provided the bank with the information I was given They checked the records (and classification) for the card (as requested) and could not identify anything that indicates it as a credit card or as a prepaid card of any sort The bank manager had offered to take their call to which RISE declined (in the event I wasn't explaining it correctly) Furthermore, every time I called in to pay for my card previously, I indicated that the card was a debit card and not a prepaid or credit card I find it nearly impossible to understand that there is no possible way to make a payment to RISE without opening up a bank account at a completely separate bank as I've tried both debit cards associated with the only bank accounts that I have I should not have to go through the inconvenience of opening up another bank account at another bank to complete transactions that I've completed in the past Particularly when my bank has assured me that what I was instructed to tell them truly makes no sense in terms of banking Regards, [redacted]
We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.According to our records, on 6/15/a RISE installment loan was originated in the name of *** [redacted] , in the principal amount of $When that loan defaulted, we began making collection calls to the telephone numbers we have on record for the loanOn 9/25/2015, a RISE agent reached [redacted] ; he stated that he had not applied for nor received a loan from RISEOur agent explained that we would require [redacted] to submit a notarized identity theft affidavit in order to proceed with an identity theft investigationThis is in accordance with our standard operating practices and is consistent with regulatory requirements.A blank affidavit may be obtained at the following website: [redacted] [redacted] may email the completed affidavit to [redacted] , or he may fax it to [redacted] We also suggest that [redacted] visits the Federal Trade Commission’s website, www.identitytheft.gov, which provides extensive information to assist consumers with identity theft recovery.We would like to assure [redacted] that RISE takes ID fraud very seriouslyOur underwriting process includes multiple techniques designed to detect fraudulent loan applications, and we diligently work to continuously improve these processes to stay ahead of perpetrators of fraudWhen we receive [redacted] ’s affidavit, we will begin our investigation and take prompt action to resolve this matterIn the meantime, we have blocked the phone numbers associated with this account to prevent further collection calls.Thank you for the opportunity to address [redacted] ’s concernsIf he has any additional questions or concerns, he may contact our fraud department directly by email at [redacted] or by telephone at [redacted]
We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.According to our records, [redacted] called on Saturday, 7/25/to pay her account in full Our agent recommended that [redacted] wait until that Monday to make the payment because we were experiencing problems with our payment processing systemHowever, [redacted] indicated that she didn’t want to pay any additional interest accrual, so our agent processed the payment with a debit card, in the amount of $2,405.61.Unfortunately, that payment was actually processed both as a debit card payment and as an ACH paymentAlthough our agents had escalated this issue for a resolution, we were unable to make the needed corrections to reconcile the account until the ACH payment had either returned or been paid by [redacted] ’ bankThe ACH payment was returned by [redacted] ’ bank on 7/30/2015, but was automatically represented to [redacted] ’ bank; then it was returned again on 8/5/We resolved the payment application error on 8/6/[redacted] states a concern about discovering on 7/31/that her account still had a balance of $This resulted as a further complication of the 7/25/payment posting errorOn 7/31, this balance appeared because the debit card payment had still not been posted and the ACH payment had been represented to the bankInterest had continued to accrue as if a payment had not been receivedOn 8/1/2015, we waived this amount from the account balance.At this point we can confirm that [redacted] ’ account was paid in full with the debit card payment that she submitted on 7/25/2015, she has a -0- balance, and we will not be attempting to process any additional paymentsWhen our agents spoke to her on 8/3, they assured her that we will reimburse any fees she has incurred as a result of our error.We want to apologize for the inconvenience that [redacted] has experienced, and reiterate that we will reimburse any NSF fees incurredWe have sent her an email to explain the process for obtaining reimbursement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I appreciate what RISE is planning to do in order to resolve my dispute I would like it known in writing that I sent the affidavit with a photo ID to RISE times I was also told if I provided my case number from law enforcement with the contact name of the officer, there was no need to have the documents notorized The CSR at RISE told me they would contact the officer directly, especially since they had more information to share with law enforcement than they would share with me It is obvious RISE did not take any action It was easier to harass me This organization has no integrity The bigger problem that still exists is this type of business is allowing identity thieves to use the identity of law abiding citizens to open online accounts WITHOUT any type of proof of who actually opened the account Why is there no request for a notorized proof of identity REQUIRED prior to transferring money into random bank accounts set up by the thieves That is a bigger issuePlease investigate how this is allowed to happen RISE has caused me and I'm sure many others, so much stress over the past couple of months for not properly screening applicants and threatening and ruining the reputations of good, innocent people Finally I need RISE to have this negative item removed from my credit report I would like to receive confirmation from all agencies RISE reported this fraudulent transaction too, confirm this fraudulent transaction has been removed from my credit report Once this has been resolved I will be satisfied with the resolution Regards, [redacted]
We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.According to our records, an application for a RISE installment loan was submitted in the name of Velmateresa Jordan on 7/14/2015; however, no loan was funded.In accordance with our standard operating practices, and consistent with regulatory requirements, we request that [redacted] provide us with a completed and notarized identity theft affidavitThis will provide us with enough information to verify and document that an identity theft has actually occurred [redacted] may obtain a blank affidavit on the Federal Trade Commission’s web site: [redacted] [redacted] may email the completed [redacted] , or she may fax it to [redacted] .We take matters like this very seriously and will work diligently to help resolve this, upon receipt of the requested identity theft affidavitWe also suggest that [redacted] visits the Federal Trade Commission’s website, [redacted] , which provides extensive information to assist consumers with identity theft
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are in receipt of the above referenced complaint, and appreciate the opportunity to respond.RISE evaluates each application that is submitted based on a proprietary automated credit scoring process Among other things, our process includes verifications with various credit reporting agencies, and third party data analyticsIt is in our company’s interest to validate the identities of the people with which we do businessWe are investigating the circumstances surrounding the approval of this loan to identify any opportunities to enhance our application underwriting procedures.RISE takes matters like this very seriously, and will pursue an investigation of the identity theftWe will delete this tradeline from [redacted] ***’ TransUnion credit file
We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.We have reviewed our records, and see that [redacted] contacted us by phone and email to explain her financial situationOur agent applied a day courtesy extension to the payment that was originally due on 8/21/2015, extending the due date to 8/28/Our agent responded to *** [redacted] ’s email on 8/25/to advise that no further extensions were availableWhen [redacted] called on 8/27/2015, the agent explained that the ACH payment transaction had already been processed for the 8/28/due date, and reminded her of the day extension which had already been granted According to our records, we didn’t hear from [redacted] again before her next payment was processed on 9/3/2015, for the 9/4/due dateThat payment was returned to us due to insufficient funds.As a courtesy to [redacted] , in consideration of her situation, we have decided to waive the remaining balance due on her accountThe account is now paid-in-full.Thank you for the opportunity to address [redacted] ’s concerns
We are in receipt of the referenced consumer complaint and appreciate the opportunity to respond.According to our records, [redacted] received a RISE installment loan on 5/14/in the principal amount of $1500, payable in bi-weekly installments of $To date, seven payments of $have posted to [redacted] ’s account [redacted] ’s account was charged off on 10/22/2015.We strive to be transparent and straightforward about our product, and our rates and terms so that consumers can make an informed choiceWhen [redacted] accepted her loan, she electronically signed a Loan Agreement that included Federal Truth in Lending Disclosures which clearly state the Annual Percentage Rate, the Finance Charge, and the exact payment schedule for the loanIn the application process, RISE customers are given the choice to repay their loan via ACH withdrawals or by other means [redacted] chose to repay via ACH, and gave her consent for those automatic withdrawals when she signed the Loan AgreementCustomers may cancel their authorization for RISE to draft payments via ACH at any time—the Loan Agreement provides instructions for revoking the ACH Authorization.According to the Loan Agreement, interest accrues daily, and payments are applied first to fees dues, then to accrued interest, then to principalAs with all installment loans, more interest accrues in the beginning of repayment when the principal balance is highest, so a larger portion of each payment is applied to interest than to principalAs the principal balance is reduced over time, less interest accrues, so the portion of each payment that is applied to principal gradually increasesOf course, this effect is most apparent when payments are posted timely, according to the payment scheduleIn [redacted] ’s case, several of her payments were returned due to insufficient fundsBecause these payments were not posted timely, additional interest accrued Also, for each returned payment, a $insufficient funds fee was added to the accountPer the Loan Agreement, when subsequent payments were applied, the NSF fees were paid first, so less was applied to principal.Our records do not indicate that [redacted] ever contacted us to discuss any of these issues, until after her account was charged offWe encourage [redacted] to call our account services department at [redacted] to discuss options to resolve her accountThank you for the opportunity to address this matter
We are in receipt of the above referenced complaint, and appreciate the opportunity to respond.According to our records, [redacted] ’s most recent loan was paid in full on 5/22/2015. Our agents told him that credit reporting would be updated in June. Each month, RISE reports... to TransUnion the status of all accounts as of the previous month end; credit reporting is not automatic. After we have sent the information to TransUnion, they may take some additional time to update consumer’s records. We apologize if this was not made clear to [redacted] .Upon receiving this complaint on 6/25/2015, we immediately pulled a TransUnion Account Reporting Review, which is a real-time snapshot of the reporting status of [redacted] ’s RISE accounts. Based on that review, it appears that [redacted] ’s loan statuses are all reported accurately. The report did indicate that a loan was opened on 4/30/2015, but showed that loan account as closed, with a -0- balance. We sent a copy of this report to [redacted] on 6/25/2015, and advised him that it appears that his loans have all been accurately reported.If [redacted] still has concerns about how his RISE loans have been reported, we ask that he provide us a copy of the report in which he sees an error, and we will research the issue further.Thank you for the opportunity to assist.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We are in receipt of *** ***’s complaint, and appreciate the opportunity to respond.According to our records, *** *** obtained an installment loan from RISE on 6/8/2015, in the principal amount of $The last payment posted to the account on 7/23/ A payment
which was due on 8/1/was returned to us because *** *** stopped payment with her bankOur policy is to charge off accounts when they reach days past due, therefore *** ***’s account was charged off on 10/1/2015.Our records do not indicate that we received any communication from *** *** about her repayment difficulty until 10/2/2015, after the account was charged off At that time, our agent offered a substantially discounted settlement of the account, but *** *** declined the offer. Today, we emailed *** *** to provide information for her to contact us to discuss repayment options.In this complaint, *** *** requested that we make a settlement that will not be reflected as a settlement on her credit report Unfortunately we will not be able to do that because we are obligated to report account activity accurately However, if we can reach a satisfactory settlement with *** ***, we will report the account as “account paid in full, was a charge-off”.Thank you for the opportunity to assist *** *** with this matter
We are in receipt of the referenced complaint, and appreciate the opportunity to respond.According to our records, *** ***’s RISE installment loan was approved on 7/3/2015, and an ACH deposit was processed that dayApplications processed and approved before 6pm ET are
typically funded the next banking business dayHowever, once RISE sends the ACH transaction, we have no control of the bank’s processing timeframes.At our request, on 7/15/*** *** provided a bank statement showing that the deposit didn’t post to her account until July 7, and that she had incurred two returned item fees of $35.00 eachWe have reviewed *** ***’s account history in relation to this matter, and determined that one of our agents did assure her that she would receive the loan funds by Monday, July 6. Because *** *** relied on that information, we have refunded the $in NSF fees she incurred, and *** *** has confirmed receipt of these funds.We regret any inconvenience *** *** experienced, and apologize for the length of time it took for us to reach a resolution.Sincerely,