We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.According to our records, a RISE installment loan was originated on 4/29/2015 in the name of [redacted]
[redacted], in the principal amount of $2600. When that loan defaulted, we began making...
collection calls to the telephone numbers we have on record.On 6/22/2015, [redacted] called us and advised that he had not taken a loan out with RISE. Our agent explained that we would require him to submit a completed and notarized Identity Theft Affidavit so that we can proceed with an identity theft investigation. This is in accordance with our standard operating practices and is consistent with regulatory requirements. The purpose of this process is to provide us with enough information so that we can verify and document that an identity theft has actually occurred.Although we have received an affidavit from [redacted], it is not notarized. The affidavit must be notarized, or in the alternative, signed by a law enforcement officer. Upon receipt of a properly completed affidavit, we will immediately initiate an investigation, and take appropriate steps to resolve this matter.Thank you for the opportunity to address [redacted]’s concerns. If he has any additional questions or concerns, he may email [redacted] or call our fraud department at [redacted]
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.RISE Credit was formerly known as PayDay One. We reviewed PayDay One records, and can confirm that we agreed to settle [redacted]’s account and that [redacted] successfully completed the...
repayment agreement in July 2009. RISE did not sell the account or assign it to a collection agency.Upon receipt of this complaint, we immediately reached out directly to [redacted] to advise her that we suspect that the collectors that are contacting her are phony debt collectors attempting to extort payments by making illegal threats. We cautioned [redacted] against sharing any information with the individuals, and provided a link to additional information published by the Federal Trade Commission about fake debt collector scams. Thank you for the opportunity to address this matter.
We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.According to our records, [redacted] applied for and accepted a RISE installment loan on 8/29/2015. On his application, [redacted] submitted a Zions First National Bank checking...
account number [redacted]xxxx. This account number would be used to deposit loan funds, and to withdraw scheduled payments for the loan. We initiated an ACH deposit in the amount of $2500 to that account.[redacted] called on 9/3/2015, concerned that he had not received his loan funds. Our agent determined that the account number submitted on the application was incorrect by one digit, therefore the deposit had not been sent to [redacted]’s actual account, but to an incorrect account. Our agent advised [redacted] that we would have to wait for the funds to be returned from the incorrect account; then we could update his RISE application with the correct bank account information and make the deposit to the correct account. The agent also informed [redacted] that the return process would take two or three business days.[redacted] called again on 9/8/2015. Our agent confirmed that the funds had been returned to us, and told [redacted] that in order to update his bank account information, we would require him to send us a printed voided check. We did receive a voided check from [redacted] that day, but it was a temporary check.According to our policy, the check cannot be a temporary check. When [redacted] called back in to verify that we received the voided check, he spoke to a RISE agent, then a supervisor, who both explained that we would require a 30 day bank statement to further validate the checking account because the check we received was not a standard check. [redacted] expressed his frustration with our process, refused to provide a bank statement, and disconnected the call.In our review of the call recordings, it is apparent that our agents were not completely clear in their instructions to [redacted] in regard to the type of check we needed. We apologize for any inconvenience [redacted] experienced as a result. If [redacted] is still interested in a RISE installment loan, he may log into his RISE account and reapply with the correct bank account information.Thank you for the opportunity to address [redacted]’s concerns.
We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.According to our records, a RISE installment loan was originated on 4/29/2015 in the name of [redacted]
[redacted], in the principal amount of $2600. When that loan defaulted, we began making...
collection calls to the telephone numbers we have on record.On 6/22/2015, [redacted] called us and advised that he had not taken a loan out with RISE. Our agent explained that we would require him to submit a completed and notarized Identity Theft Affidavit so that we can proceed with an identity theft investigation. This is in accordance with our standard operating practices and is consistent with regulatory requirements. The purpose of this process is to provide us with enough information so that we can verify and document that an identity theft has actually occurred.Although we have received an affidavit from [redacted], it is not notarized. The affidavit must be notarized, or in the alternative, signed by a law enforcement officer. Upon receipt of a properly completed affidavit, we will immediately initiate an investigation, and take appropriate steps to resolve this matter.Thank you for the opportunity to address [redacted]’s concerns. If he has any additional questions or concerns, he may email [redacted] or call our fraud department at [redacted]
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.RISE Credit was formerly known as PayDay One. We reviewed PayDay One records, and can confirm that we agreed to settle [redacted]’s account and that [redacted] successfully completed the...
repayment agreement in July 2009. RISE did not sell the account or assign it to a collection agency.Upon receipt of this complaint, we immediately reached out directly to [redacted] to advise her that we suspect that the collectors that are contacting her are phony debt collectors attempting to extort payments by making illegal threats. We cautioned [redacted] against sharing any information with the individuals, and provided a link to additional information published by the Federal Trade Commission about fake debt collector scams. Thank you for the opportunity to address this matter.
We are in receipt of the above referenced consumer complaint, and appreciate the opportunity to respond.According to our records, [redacted] applied for and accepted a RISE installment loan on 8/29/2015. On his application, [redacted] submitted a Zions First National Bank checking...
account number [redacted]xxxx. This account number would be used to deposit loan funds, and to withdraw scheduled payments for the loan. We initiated an ACH deposit in the amount of $2500 to that account.[redacted] called on 9/3/2015, concerned that he had not received his loan funds. Our agent determined that the account number submitted on the application was incorrect by one digit, therefore the deposit had not been sent to [redacted]’s actual account, but to an incorrect account. Our agent advised [redacted] that we would have to wait for the funds to be returned from the incorrect account; then we could update his RISE application with the correct bank account information and make the deposit to the correct account. The agent also informed [redacted] that the return process would take two or three business days.[redacted] called again on 9/8/2015. Our agent confirmed that the funds had been returned to us, and told [redacted] that in order to update his bank account information, we would require him to send us a printed voided check. We did receive a voided check from [redacted] that day, but it was a temporary check.According to our policy, the check cannot be a temporary check. When [redacted] called back in to verify that we received the voided check, he spoke to a RISE agent, then a supervisor, who both explained that we would require a 30 day bank statement to further validate the checking account because the check we received was not a standard check. [redacted] expressed his frustration with our process, refused to provide a bank statement, and disconnected the call.In our review of the call recordings, it is apparent that our agents were not completely clear in their instructions to [redacted] in regard to the type of check we needed. We apologize for any inconvenience [redacted] experienced as a result. If [redacted] is still interested in a RISE installment loan, he may log into his RISE account and reapply with the correct bank account information.Thank you for the opportunity to address [redacted]’s concerns.