PayLease

We apologize for the inconvenience this situation has caused.  If you would like, please contact PayLease at [redacted] and ask to speak to the Customer Service Manager.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have not received a message from the business

Dear [redacted],We sincerely apologize for all of the issues that you experienced. We would like to offer to help in any way we can, but we will need some additional information in locating your PayLease account:Name that the account is underAccount number (if possible)Property NameProperty Management...

Company name E-mail address We were unable to find you in our system based on your first and last name which is why we ask you to provide this information.Best regards,[redacted]

We apologize for the delay and can assure you that we are investigating this issue. We are still waiting on some clarification to finalize the information. We hope to have a response by COB tomorrow 8/23/16.Thank you for your continued patience. Best regards,[redacted] Manager, Resident...

Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been waiting for the refund to be reflected into my bank account for this complaint since the business responded saying the refund has been processed. Up to this date, I have not seen it. I have called my bank, [redacted] and they do not see it either.I called PayLease today 5/24/16 around 2pm to find out about the refund. The person I talked to, who said he is a supervisor, named [redacted], said the refund was processed back Apr 25,16. To speak to my bank. He did not want to put a manager on the phone as it was indicated in the response to Revdex.com from the business.
Regards,
[redacted]

Unfortunately the screenshot that you included does not in any way validate the account number that was entered as it still came back returned. The only further action that we could take to try to rectify this would be for you to initiate a call and your bank to have them confirm that the account number is accurate and that the payment should not have been returned. If you would like to proceed with this, please let me know and we will be happy to set something up with you.

Dear Mr. [redacted],When an AutoPay is created the transaction will process at midnight on that date. By the time you logged into the system to alter your bank account information, the transaction had already processed causing a double payment to be made.We do apologize for any inconvenience...

that this caused you, however, this fee was legitimate and is non-refundable.Please let us know if you have any further questions.Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This has not been resolved.  On 1/11 I received an email from [redacted], Paylease saying they would be refunding the $72.95 to me within 1 to 3 business days.  As of yesterday the 18th I haven't received it.  I did sent her an email yesterday reminding her of this and as of yet no response.  I will be more then happy to close this when they follow thru on their agreement.  Thank you.
Regards,
[redacted]

Dear [redacted],Our records indicate that we responded to you via e-mail once on 8/17/17 and once on 9/7/17. Both e-mails explain that your account is blocked in our system and we as a third-party payment processor or not authorized to lift that block. Any questions/issues you have regarding your...

account, must be addressed with your property manager. We apologize for any inconvenience that this causes you, but we are truly unable to assist you further until that block is lifted.Best regards,[redacted]Call Center ManagerPayLeaseE |b[redacted]@paylease.comP | ###-###-####