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Payless Appliances Reviews (34)

I saw an ad for a range-which said it was in excellent condition and it even had a picture-I called the number-went to the store to see it They said it was at there other store So I paid for it They missed the delivery time-I called When they brought it out it had a huge crack on the cooktop In the picture the flash was covering it Called and they refused to do anything They make you sign their "AS IS" receipt when you pay for anything Very fraudulent in my opinion Buyer Beware

Extremely UNETHICAL!!!! Stay miles miles away from these peoplewhat happened to me: they only deal with cash, gave no warranty, dropped off defective appliances, didn't bring tools or parts to install them, they left and never answered me againThey ripped me off $1,for defective appliancescosted me another $to removeHorrible reviews every where, complaints aginst them with [redacted] office, F rating on Revdex.com, etcThis is actually a SHAME for the State of Arizona and [redacted] that sit back and allow such businesses to continue ripping people offpublic information about this company: corporate name: Payless Appliances LLC Statutory Agent Information: Agent Name: [redacted] Physical Address: [redacted] Manager / Member information: [redacted] Manager [redacted] *** Manage [redacted] Manager [redacted] Manager [redacted] Member [redacted] Member Changed name from "My 2nd Sister's Appliances LLC" on 09/26/

Regarding the complaint file with your department we regret customer dissatisfaction regarding the transaction at our outfit Our appliance shop always tries to help our customers as much as possible regarding purchase of used (2nd hand) appliances All appliances are sold "as is" without any warranty or guarantee in any way, sign at the shop verify all sales are final and there is no return or refund of any purchaseAlmost all appliances get tested prior to sale and could be tested at our store when customer thinking of buying, customer has the option to do test appliance before purchase all the time In some cases we have seen customers open inside appliances and remove part they need form our appliance or mishandle heavy appliances and drop it after purchase then return it as faulty items, store have no way to find out what customer has done to the itemSince we are small shop and small shop cannot afford losses, we allow and encourage customers to test almost all appliances at the store prior to purchase since there is no refund or return, if customer decided not to test item it would be up to them As small shop we always try to help out customer the best we can and we regret any customer's dissatisfaction Our goals are to help our customer, to get best product for least amount of money spent and best customer service as possible

Regarding the complaint file with your department we regret customer dissatisfaction regarding the transaction at our outfitOur appliance shop always tries to help our customers as much as possible regarding purchase of used (2"' hand) appliancesAll appliances are sold "as is" without any warranty or guarantee in any way, sign at the shop verify all sales are final and there is no return or refund of any purchaseAlmost all appliances get tested prior to sale and could be tested at our store when customer thinking of buying, customer has the option to do test appliance before purchase all the timeIn some cases we have seen customers open inside appliances and remove part they need form our appliance or mishandle heavy appliances and drop it after purchase then return it as faulty items, store have no way to find out what customer has done to the itemSince we are small shop and small shop cannot afford losses, we allow and encourage customers to test almost all appliances at the store prior to purchase since there is no refund or return, if customer decided not to test item it would be up to themAs small shop we always try to help out customer the best we can and we regret any customer's dissatisfactionOur goals are to help our customer, to get best product for least amount of money spent and best customer service as possible.Sincerely, Payless appliances llc

Advertised FREE Delivery on all used appliances Then after agreeing to purchase , said house was beyond their FREE delivery Also would not take credit card over the phone Had to have relative go in to purchase The Refrigerator failed , they tried to say it was past the Hours , when it was not Then charged us again to deliver another Refrigerator !!! No refund policy forced us to trust them again to get us a working Appliance That one also failed , needing almost $in repair

THIIS PLACE IS A SCAM!!!!!! These people took our $for a GE Profile Fridge that has a dead Fridge side now! 1st warning should have ben this place has a hour warrantySHADY! 2.) This place only accepts cashSHADY! 3.) drawers were missingSHADY! After days in a house with PEOPLE, the fridge goes ker plunkIf you are even considering buying from these crooks, smack yourself in the forehead and knock some sense into you since you will be their next victim! BEWARE!!!!!

Regarding the complaint file with your department we regret customer dissatisfaction regarding the transaction at our outfit
Our appliance shop always tries to help our customers as much as possible regarding purchase of used (2nd hand) appliances
All appliances
are sold "as is" without any warranty or guarantee in any way, sign at the shop verify all sales are final and there is no return or refund of any purchase Almost all appliances get tested prior to sale and could be tested at our store when customer thinking of buying, customer has the option to do test appliance before purchase all the time
In some cases we have seen customers open inside appliances and remove part they need form our appliance or mishandle heavy appliances and drop it after purchase then return it as faulty items, store have no way to find out what customer has done to the itemSince we are small shop and small shop cannot afford losses, we allow and encourage customers to test almost all appliances at the store prior to purchase since there is no refund or return, if customer decided not to test item it would be up to them
As small shop we always try to help out customer the best we can and we regret any customer's dissatisfaction
Our goals are to help our customer to get best product for least amount of money spent and best customer service as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When the appliance was delivered, IT WAS NOT WORKING The delivery guys instructed us to call you and they would send someone to repair it I called your office over times and asked for a return phone call from the manager I was also PROMISED that someone would be going out on several occasions to repair the appliance In order to be there for the repair, I took off work to meet someone Each time no one showed, costing me time off work, even though I was promised someone would show The appliance was faulty UPON delivery I demand a full refund When it first occurred, all I asked was for it to be repaired to working condition, since it was delivered in a non-working condition, or to exchange it for something comparable However, it has been over months now and I have had to purchase another washer Therefore, the only remedy is a full refund
Regards,
*** ***

I am a year old person who purchased a used washer from this company on 3/7/ I was told I would be the first delivery in the morning, between 10-11, on Saturday, 3/ I was told I would receive a phone call letting me know when the driver was on the way At 11:a.mon 3/I called the store because no driver, no washer Was told he had to deliver a fridge elsewhere and she would call back to tell me when he would arrive No call again, but the driver finally showed at 12:p.m He took out old washer and installed the washer I purchased from this company He left and said I could start using it right away I started a load of clothes only to find out I had a major flood because the washer was not hooked up correctly I placed the first call at 12:p.m., less than an hour after he left my houseCalled again at 2:19, 4:24, 5: Each time a different story One time she said the owner was on the phone with her and was sending a person from their other store Never happened Called again on Sunday at 12:and was told the driver would return on Monday between 10- No one showed so called again at 11: This time I was told the manager was not there at the moment She needed to check with her and would call back No call backs I now know I am being lied to and that they do not intend to fix the problem The tub is also not installed correctly as it bangs from side to side and does not spin fast enough to spin the water out They only accept cash payments for their items and offer no refunds for faulty equipment they are sellingI certainly do not have the money to hire someone to fix this machineDO NOT BUY FROM THIS COMPANY AND DO NOT TRUST THE EMPLOYEES BECAUSE THEY WILL TELL YOU WHATEVER LIE THEY CAN COME UP WITH JUST TO GET YOU OFF THE PHONE

I purchased a stove from Payless Appliance and asked them not to deliver it until Friday of that week due to a large project I was working onThe sales clerk assured me that if I took delivery that day, they would extend the 48-hour warranty to the end of the weekend (more days) so I would have an opportunity to test the stoveShe also told me the stove was years old but I found out later it was years oldOn Saturday morning I tested the stove and oven and the oven quit working right awayI called the store and ***, the co-owner would not listen to what I had to say, called me a liar, said it was past the 48-hour time period and wouldn't even listen to her own employee when she told *** that she had indeed made that promise to meIt was less than hours outside the hours from which I had taken delivery and she just kept harping about the contractBut on her own contract there is a place where I am suppose to initial that the appliance was tested in front of me before taking delivery and that was not done*** is super difficult to talk to, talks over the top of you, and then hangs up on youDo not buy from this seller unless you are prepared to get stuck with a non-working appliance

I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I made several efforts to resolve this issue, and to make a luticrist statement that I may have done something to to washer to make it not work is just plain stupid and denial. Upon receiving the washer it did not come with hoses and we purchased them shorty after receiving it and started a load of laundry. It would not work to pump water or spin water out of the washer. I notified the company and was told the manager was off and several other excuses. I did not buy a used washer so I could spend $more to fix it. I could have bought a new one for that money. And to say we could test the washer prior to purchasing is not possible. For one, they do not have the availability to hook up the washer and run a cycle, and second, they brought it from their "other" store to the house. I have spoken with several other individuals who have purchased appliances from this place since I have and they have had similar experiences. There are several other complaints with similar situations listed on *** site. I have documented all my efforts and phone calls to the company without any resultion. I will pursue this as a small claims in the *** ***. This is a company who clearly sells appliances that do not work with the claim it is in working order. This is not an honest company and should be shut down. They will get plenty of negative feedback about their company from me and others. We have posted the compliants on a local facebook forum and the numbers are growing with others who have had problems. This is right out advertising and should be illegal. Several other individuals are looking at hiring an attorney or finding one to take on the case to get results. How can people steal from others like this? This company clearly does not care about their reputation and will contiue to rip others off for as along as they can. What a joke!
Regards,
Shelly (chylae) Dexter

Do not buy from them They advertise appliances that they say are in working order, take your money (in my case $500) then they don't agree to do anything for you if the machines don't workVery unethical and untruthful way to do business

Regarding the complaint  file with your department we regret customer dissatisfaction regarding the transaction at our outfit.
Our appliance shop always tries to help our customers as much as possible regarding purchase of used (2nd hand) appliances.
All appliances...

are sold ''as is" without any warranty or guarantee in any way, sign at the shop verify all sales are final and there is no return or refund of any purchase. Almost all appliances get tested prior to sale and could be tested at our store when customer thinking of buying, customer has the option to do test appliance before purchase all the time.
In some cases we have seen customers open inside appliances and remove part they need form our appliance or mishandle heavy appliances and drop it after purchase then return it as faulty items, store have no way to find out what customer has done to the item. Since we are small shop and small shop cannot afford losses, we allow and encourage customers to test almost all appliances at the store prior to purchase since there is no refund or return, if customer decided not to test item it would be up to them.
As small shop we always try to help out customer the best we can and we regret any customer's dissatisfaction.
Our goals are to help our customer,to get best product for least amount of money spent and best customer service as possible. 
Sincerely, 
Payless Appliances

Extremely UNETHICAL!!!!
Stay miles miles away from these people.
what happened to me: they only deal with cash, gave no warranty, dropped off defective appliances, didn't bring tools or parts to install them, they left and never answered me again. They ripped me off $1,000 for 3 defective appliances. costed me another $200 to remove.
Horrible reviews every where, complaints aginst them with [redacted] office, F rating on Revdex.com, etc...
This is actually a SHAME for the State of Arizona and [redacted] that sit back and allow such businesses to continue ripping people off.
public information about this company:
corporate name: Payless Appliances LLC
Statutory Agent Information:
Agent Name: [redacted] Physical Address: [redacted] [redacted] Manager / Member information: [redacted] Manager [redacted] Manage[redacted] Manager [redacted] Manager [redacted] Member [redacted] Member
Changed name from "My 2nd Sister's Appliances LLC" on 09/26/2011

Regarding the complaint file with your department we regret customer dissatisfaction regarding the transaction at our outfit.
Our appliance shop always tries to help our customers as much as possible regarding purchase of used (2nd hand) appliances.
All appliances are sold...

"as is" without any warranty or guarantee in any way, sign at the shop verify all sales are final and there is no return or refund of any purchase. Almost all appliances get tested prior to sale and could be tested at our store when customer thinking of buying, customer has the option to do test appliance before purchase all the time.
In some cases we have seen customers open inside appliances and remove part they need form our appliance or mishandle heavy appliances and drop it after purchase then  return it as faulty items, store have no way to find out what customer has done to the item. Since we are small shop and small shop cannot afford  losses, we allow and encourage customers to test almost all appliances at the store prior to purchase since there is no refund or return, if customer decided not to test item it would be up to them.
As small shop we always try to help out customer the best we can and we regret any customer's dissatisfaction.
Our goals are to help our customer, to get best product for least amount of money spent and best customer service as possible.

I saw an ad for a range-which said it was in excellent condition and it even had a picture-I called the number-went to the store to see it. They said it was at there other store. So I paid for it. They missed the delivery time-I called. When they brought it out it had a huge crack on the cooktop. In the picture the flash was covering it. Called and they refused to do anything. They make you sign their "AS IS" receipt when you pay for anything. Very fraudulent in my opinion. Buyer Beware

Advertised FREE Delivery on all used appliances .
Then after agreeing to purchase , said house was beyond their FREE delivery .
Also would not take credit card over the phone . Had to have relative go in to purchase .
The Refrigerator failed , they tried to say it was past the 48 Hours , when it was not .
Then charged us again to deliver another Refrigerator !!!
No refund policy forced us to trust them again to get us a working Appliance .
That one also failed , needing almost $200 in repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They did not address they issue at all, skated around these facts:Sold me 4 year old appliances--received 8 year old appliances (I read other customers complaints of the same)Paperwork and ad states they will set up and test appliances at your home which they did not do because delivery boy had no tools and did not know how so I was unable to test (other customer complaints are almost word for word like mine, I find that very strange since I don't know these people yet they have the same complaints)I know they were not tested because the washer had mud and cobwebs in it and the dryer had no cord at all, I bought one myself-dryer does not work at all.I have emails from other customers who have almost the exact same story as mine, some have filed complaints with the Attorney General's Office as I have.They are scamming people by stating the appliances are one age and delivering another, stating they will set up appliances upon delivery so you can test, they cannot set up because they don't have tools with them and also stating they tested the appliances when it is obvious they have not.
Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They did not address they issue at all, skated around these facts:Sold me 4 year old appliances--received 8 year old appliances (I read other customers complaints of the same)Paperwork and ad states they will set up and test appliances at your home which they did not do because delivery boy had no tools and did not know how so I was unable to test (other customer complaints are almost word for word like mine, I find that very strange since I don't know these people yet they have the same complaints)I know they were not tested because the washer had mud and cobwebs in it and the dryer had no cord at all, I bought one myself-dryer does not work at all.I have emails from other customers who have almost the exact same story as mine, some have filed complaints with the Attorney General's Office as I have.They are scamming people by stating the appliances are one age and delivering another, stating they will set up appliances upon delivery so you can test, they cannot set up because they don't have tools with them and also stating they tested the appliances when it is obvious they have not.

Regards,[redacted]

THIIS PLACE IS A SCAM!!!!!! These people took our $300 for a GE Profile Fridge that has a dead Fridge side now! 1st warning should have ben this place has a 24 hour warranty. SHADY! 2.) This place only accepts cash. SHADY! 3.) drawers were missing. SHADY! After 10 days in a house with 8 PEOPLE, the fridge goes ker plunk. If you are even considering buying from these crooks, smack yourself in the forehead and knock some sense into you since you will be their next victim! BEWARE!!!!!

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Description: Appliances - Major - Parts & Supplies

Address: 700 East Erie Avenue, Philadelphia, Pennsylvania, United States, 19134

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