Paymentwall, Inc. Reviews (136)
View Photos
Paymentwall, Inc. Rating
Address: San Francisco, California, United States, 94141-1135
Phone: |
Show more...
|
Web: |
|
Add contact information for Paymentwall, Inc.
Add new contacts
ADVERTISEMENT
Complaint: ***I am rejecting this response because:
They did explain this, however even with physical cards purchased directly from a store, I am receiving the same errorsThey have refused or have not acknowledged this and I reported this on *** and ***Upon trying to verify that their terms and conditions that state they do not accept 3rd party cards purchased online is almost impossible to find and should be clearly stated upfront instead having to dig for the explanation Sincerely,*** ***
Paymentwall is a rip-off A payment I made to another business, processed by Paymentwall, was never credited & Paymentwall to my attempts to contact that scam outfit In short, my card coshows that Paymentwall took the funds from my card, but never paid the merchant I intended to pay in the 1st place Make sure that no payment you make to anyone goes thru Paymentwall I'm reporting Paymentwall to the US & state attorney general
Initial Business Response /* (1000, 5, 2014/10/16) */
Hello ***,
Based on the initial investigation done by our Fraud and Risk Team, the charges that you see on your account were initiated from where you called us from, as verified by the IP address you provided us during the call
This means that someone from your household made these transactions
Paymentwall has no way of obtaining your credit card information or charge your cardThese transactions were manually initiated by someone in your household who has access to your credit card information
We have already blacklisted your card on our system so that it would no longer be used on any of our partner merchantsPlease be informed, however, that the person who has access to your card can still use it on other websites
Please contact your credit card issuing bank on how you can secure your credit card details
Initial Consumer Rebuttal /* (3000, 7, 2014/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because the reason this "company" had my IP address was because they asked me for it on the phone when I originally called them to complain about these fraudulent charges and I gave it to them! These transactions were not made by anyone in my householdThese charges were not "manually" charged because my debit card has been in my possession the whole timePlus, no one in this household has my password to my computer, but meI want my refund
Final Business Response /* (4000, 9, 2014/10/29) */
All these charges were made from the same location which matches the IP address provided by the cardholder
We advise the cardholder to contact her issuing bank to add a layer of security for making transactions using her credit cardAs we have advised, we have blocked the credit card on our end and can no longer be used with our partner websites
Final Consumer Response /* (4200, 13, 2014/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have said in my previous statement, I did NOT make these transactionsMy debit card has been in my possession the whole timeThey (paymentwall) have my IP address because in my original complaint on the phone with them, they asked me for my IP address and I gave it to themWhen I originally called, THEY did not tell me where the transactions were made fromI know now that I should have not given them my IP address because they are now trying to use that as evidence, which is evidenceI have never heard of Paymentwall until I found their transactions on my bank statementI am still requiring that they refund me the fraudulent charges of $
Don't listen to a single thing paymentwall says Liars with canned responses They are the worse ever Just see the reviews
Paymentwall has to be the worst at this type of business I have made purchases of $dollars that went through fine in hours I decided to do a $purchase and even went so far as to clear it with Citi first What happens? NOTHING It gets held up pending transaction I don't hear from them as to why I start trying to contact them days go buy with me sending emails -- one for each day No response 4th email 4th day then at the end I finally get a JOKE response from them They don't have the transaction Could I please send them all the information again Next day still no reply Now it is the 5th day I contact them again Canned response We cancelled your order Look for a refund in the next statement but it might take 3-days for it to clear They have had my money for days by the looks of it No reason give as to why I contact again And again I finally get a response They now want to see my electronic credit card statement More email We cancelled your order because of discrepancies WHAT Discrepancies? More email No names no phone numbers no way to appeal Plain RUDE that is what they are -- and the answers were all canned and appeared to be bots WORST business ever in the communication department Maybe worst business ever I then tried using the phone numbers during working hours for them -- California I get no reply or answer several times Finally I got the answering machine ONCE I left them my contact information since it is easier to contact me Still no word from them If you can avoid them do so at ALL costs Worst company I have ever had to deal with And I am still dealing with them
Delete review
Business Response /* (1000, 16, 2014/10/27) */
Our customer support team was in contact with the customer on August 18thWe have sent instructions to have his account verified before we allow him to make another transactionThe customer did not contact us anymore to have his account
verified
A refund has been issued for the transaction done by the customer
Consumer Response /* (3000, 18, 2014/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because the instructions they sent did not workI even told them that it did not work, and all they did was keep sending the same instructionsAfter receiving the same response multiple times, I wrote: I am not having a good experience with this serviceI'm trying to spend money on a game; which I know is kind of a lotIt is my credit card and it has the available credit for itIf I could take a screenshot, I would, but my keyboard print screen button is not workingI am getting tired of waiting on receiving something I expected right awayIf I have to wait to long, I will send a report to the Revdex.com
I did receive a refund; but their effort into helping resolve the issue was very poor
Business Response /* (4000, 20, 2014/11/04) */
As we have advised you in the inquiry, kindly submit requested verification document so we can verify your accountOnce we have verified your account, you should be able to make further transactions
To resolve the issue, you may reopen Inquiry ID XXXXXXWe are waiting for your update on the ticketThank you
Consumer Response /* (4200, 22, 2014/11/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only advice I received was to submit a screenshot, which I have said I am unable to doI was not given any other adviceYour (Paymentwall) customer service is poor and not very helpful, and because of this I am not going to use your service; and you deserve a negative rating
Initial Business Response /* (1000, 5, 2015/10/28) */
Hello,
We received a phone call from Mrs*** on October 16, regarding a USD charge on her credit cardUpon checking, the payment was made by a "*** ***" through a website that sells currency (virtual money) for
online gamesPaymentwall is the payment processor for this website, which means we handle all payments that go through them
When asked about this, Mrs*** said that he is her 10-year-old sonIt was mentioned to her that this is not a fraudulent charge, but we will extend our help by contacting the merchant and inquire if the credits haven't been used up yet, then we can ask them to refund the transactionShe was informed to call back after hours to get a statusWe received a response from the website stating that the credits have already been consumed, and they were able to provide proof
Mrs*** called again on October 19, and said there is a fraudulent activity on the credit cardShe went through the usual investigation for fraud claimsHowever, it was later on discovered that she already called previouslyShe started denying that she knows anybody named "***." She was still informed that the payment can no longer be reversed
Please understand that we do not expect the minor to assume responsibility over the charge, but the card owner is accountable to all charges made through itThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is not accurateI was told by Payment Wall when I contacted them on 10/16/that the third party was Bro Gaming and that Payment Wall would contact them for the chargePayment Wall never contacted them and I have email documentation sent to me from Bro Gaming that there was no record of any sale under the last digits of my credit card, customer name, address or phone numberAgain, Payment Wall could not provide documentation upon requestIn fact, when I called them back stating I spoke with Bro Gaming; Payment Wall changed their story and would not allow me to speak to a supervisorThe only information Payment Wall provided to me was a email address that they said they had on file for mePayment Wall proceeded to ask me to go onto Google and type in "What's my IP address" and read them back the numberI purposely gave them an incorrect IP address number and after a couple minutes the representative came back on the line and told me yes that number is registered to my name and computerFurthermore, I have screen shots of my bank statement showing that after I told them that Bro Gaming has no record of the transaction that they changed the billing name for the charge to TH.GamingIf you google the website for Bro gaming it brings you back to the original site including contact information for Bro GamingPayment Wall has not provided any information as requested other than passing *** blame on someone else! This charge was never authorized nor is there any record of a transaction
HORRIFIC EXPERIENCE ...............After emails, Payment Wall
leaves me no choice but to say no I will not send them more personal informationI refuse to send them my personal info when PayPal already has it.Payment Wall has refused (FOR SOME REASON) to honor my credit card,PaySafeCard or my PayPal account which I have already used TIMES with Payment Wall
I am contacting Black Desert Online to tell them about my horrific experience with Payment Wall and am still wondering WHY Payment Wall is refusing me and asking me for so much personal information when some others are not being required to do soPayment Wall has treated me like a criminal for some reason and I am doing absolutely nothing wrongI am also reporting Payment Wall to the Revdex.com(who already has complaints and negative reviews on Payment Wall) and I will swiftly give negative reviews to as many online review resources as I can
If I could give Payment Wall a score lower than ZERO, I would.Because of Payment Wall, I am quitting my gameBlack Desert Online will not like hearing this
Any other company who corresponded with me back and forth times would have the decency to lift my bizarre and unwarranted restriction and realize I have done nothing but be sincere with Payment Wall
Initial Business Response /* (1000, 10, 2015/10/19) */
Hello,
We have found the transaction made on 07/21/for USDThis payment was made for a subscriptionIt is a one-time payment and there are no recurring payment associated to it
The payment was made under the card owner's name
We have already blacklisted the card details from our system to prevent further charges
We have reason to believe that this was a legitimate purchase given the information related to itWe have contacted the card owner via email (using the email address provided in the complaint) indicating all the details of the payment
Thank you very much
After going through the verification process (which was all of a sudden necessary after my 20th purchase), I had to close a bank account I had for over years because of this companyCustomer service was awfulThey just kept sending me automated messagesI got a email saying my issue was resolved before I ever even got a response to my ticketSomeone so unprofessional and disorganized should not be handling people's identities and payment information
If only you could give a company zero starsOkay, so this is my first review on the Revdex.com, and sorry to say, I am going right inSo my son plays a video game called Black Desert Online and Paymentwall is what his games company uses to handle transactionsPurchased him the stuff multiple times, maybe $or so worth and my debit card called me saying that they locked my card due to suspicious activity and that I have to go in to handle itWell, thats fine, went into the bank and settled the matter, sent me a new card in the mailMy son wanted something else on his game, and my card was pending in the mail so I decided to use my credit card as a form of paymentWrong movePayment Wall blocked the transaction and demanded an obscene amount of private information from meWell, I told my son im sorry I am NOT sending them a screen shot of my Credit Card (front and back) / my Drivers Licence (Front and Back) / and an Unedited Bank StatementWho do you people think you are to demand that kind of information over the internet? You got my kid crying saying he cant play his game anymore over a $purchase?! I am sorry my friends but I am not going to send you such information for video game currencyI offered a compromise to send in my Driver Licence and Credit card SS, but you want a full Unedited bank statement and right there I tell you to disappearIt is NONE of your business what I make for a living, nor how much I make, nor what I spend my money onI hope your company goes under, I truly do, because you made my kid upset over $Asking for such information over a video game purchaseAbsurdLong story shortI told my kid he could buy any game he wanted and I would buy him stuff inside that game, as long as it is not run by PaymentWall
Im filing a complaint because I have spent plenty money on APB Reloaded atleast over $1,on and a few months ago my boyfriends friend who is like a brother to me went to go buy me something on the game which goes through Paymentwall The purchase didnt go through because he used his girlfriends credit card at the time and they broke up a day or so later and she reported the card stolen I went to go purchase something yesterday and got a purchase block by payment wall and told to contact them I have contacted them and given them everything they asked for including my credit card im trying to make the purchase with and I have proved my ownership of this car and given multiple forms or identification and yet they are refusing to remove the block even though the card im using is the one ive used almost all the time when I spent over atleast $1,on for this game through Paymentwall.They are asking me for the girls ID and credit car image which I dont have any way of getting and my
Worst Payment Gateway ever! took weeks to solve payment issue on our website and still have payment problemsThanks to PAYMENTWALL error, we earned bad reputation!
Initial Business Response /* (1000, 5, 2014/08/17) */
We cannot award the rewards for this offer as our system has flagged the conversion as high risk
For additional information, we can be contacted through ***@paymentwall.com
Initial Consumer Rebuttal /* (3000, 7,
2014/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your response makes no sense at allHow can it be considered high risk? I completed the offer with valid information and submitted proof that I did soWhen I originally filed a ticket for this offer, you requested a screenshot which I submitted right awayYou made me wait over a month for a response and then denied meAnd in response to your last posting on the ticket on Instagc.com, I did NOT use a proxy server to complete this offerThat is a complete and total lie that you are using to get out of paying me what I have rightfully earnedI am located in the USA and I accessed this offer directly though PaymentWall's offer page on InstaGC.com
The only resolution I will accept is the full points credited to my InstaGC.com account
Final Consumer Response /* (2000, 10, 2014/08/21) */
PaymentWall has still refused to make it right but InstaGC credited my account for the missing pointsPlease close this case as resolved but not by PaymentWall
Thank you,
*** ***
If you run a scam operation, this is the payment processor you want to use
Initial Business Response /* (1000, 5, 2015/04/28) */
Ms*** first reached out to us on January 20, Our record shows that the purchased (virtual) credits have already been delivered, which is exactly what was told to herTopface has a subscription-based pricing, accounting for the
monthly paymentsThe customer was made aware of this through the website's terms and conditions when she joinedFurthermore, as you *** understand, Facebook is an independent company from usThey have no access to our records and vice versa
As action, we have already cancelled Ms***'s subscription to stop the recurring paymentWe have also contacted Topface to inquire on the creditsOnly they have full access to her account to check on the coinsIf the credits are still intact, we will ask that they repay the customerHowever, if they tell us that the coins have already been used up, no refund can be grantedEither way, we will update this thread as soon as we get a feedback from Topface
Thank you so much
Final Business Response /* (4000, 8, 2015/05/04) */
Hello,
We would like to follow up on this disputeWe have contacted the website where the order came from to inquire the status of the accountThey informed us that Ms*** is not actively using her account; however, she did not initiated a subscription cancellation, which is why she was charged for the past four monthsThe customer has now been refunded of all charges (total of USD)Thank you
Final Consumer Response /* (2000, 6, 2015/07/17) */
Hello,
The company has paid us in full today, so you can close this complaint
Regards,
*** ***
Digitech Services Ltd dba Get-Paid.com
This company is very disappointingOne of my accounts got blocked because I wouldn't give them my bank information for a payment I DIDN'T want to doAfter explaining this many times they showed no effort or concern for all the trouble they have causedThey refuse to unblock my account and now I've had to move on and change everything since they demand my bank informationVery, very displeasedDO NOT RECOMMEND
Hi ***,
Your game account is not restricted and you may continue accessing it just like before Paymentwall is the payment processing partner of the game you're playing and handles payments for the gameWe don't have control over your game account You are only restricted to
make payments through Paymentwall for the game Once you are able to comply with the verification process, you should be able to make payments again
Transaction verification is a one-time procedure and will only be used for that purposeFor your convinience, your future payments made with the same card or any other verified payment system will go through automatically without any delay. Paymentwall have security and precautionary measures in place to make sure that your account information and data is kept with utmost confidentiality and is secured at all timesOur fraud protection works to provide a high level of security and safety for our customers.To give you more information about the company and our verification process, you may visit this link: https://www.paymentwall.com/en/faq/payment-verification/196.For more information about our “Personal Information Privacy” policy, you may visit https://www.paymentwall.com/privacypolicy
Worst Payment Gateway ever! took weeks to solve payment issue on our website and still have payment problemsThanks to PAYMENTWALL error, we earned bad reputation!
I do offers for in game currency and complete them to the specified pre-requisites yet do not receive itany attempts to contact them directly have failed