Paymentwall, Inc. Reviews (136)
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Paymentwall, Inc. Rating
Address: San Francisco, California, United States, 94141-1135
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I am an avid gamer since last yearI sent inquiries about my payments to PaymentWallTheir customer care are very responsiveExcellent customer service!
demanding photo id or passport along with a credit card statement after paying for the service from a third party which I did receive and was happy with I was then blocked by payment wall from future use of the third partys payment system this is the message I recived on asking why I was blockedHello, Thank you for contacting usYour account was put on hold for verification purposesIn order to lift the restriction, please submit the following: *Copy of your billing statement of your last payment dated 12/27/for USD showing "Paymentwall" as its billing descriptorYou may check your online account to view this document*Copy/screenshot of your valid ID (Example: Driver's license/Passport)We encourage you to cover sensitive information and other details on your billing statement that are not related to your Paymentwall transaction except for the name and validity date for your confidentialityYou can attach it in your reply to this inquiry in picture format and file
Charged a purchase as a cash advance, purchase was to be in Canadian dollars, they charged it in euroPurchase was immediately canceled, contacting their support they stated that the payment was only a pre-authorization check and that it was never chargedTransaction still posted none the less, and they continue to claim they never charged meNow my bank is processing a chargebackI've been dealing with this BS for a month now and nearly hours in total in phone calls emails and live chatsSuch a scummy, scamming companyThanks for wasting my time and trying to steal from me
Initial Business Response /* (1000, 9, 2015/08/19) */
Upon checking, we do have a record of Mrs*** calling usHowever, what wasn't stated in her complaint was that these purchases (orders wXXXXXXXX, wXXXXXXXX and wXXXXXXXX) are not fraudulent since she confirmed with us that the
transactions were made by her sonFor cases such as this, we are not able to refund Mrs***This was also explained to her, and we informed her that we will be blacklisting her card details from our system to prevent further charges, which she agreed to
Kind Regards,
Paymentwall Team
Initial Consumer Rebuttal /* (3000, 11, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To say that it was not fraud is incorrectWhether my card is stolen/lost, hacked, or taken by an unauthorized user is fraudAnyone under the age of without permission from an adult to use a credit card which is not in their name is in fact fraud
Initial Business Response /* (1000, 9, 2015/08/19) */
Upon checking, we do have a record of Mrs*** calling usHowever, what wasn't stated in her complaint was that these purchases (orders wXXXXXXXX, wXXXXXXXX and wXXXXXXXX) are not fraudulent since she confirmed with us that the transactions
were made by her sonFor cases such as this, we are not able to refund Mrs***This was also explained to her, and we informed her that we will be blacklisting her card details from our system to prevent further charges, which she agreed to
Kind Regards,
Paymentwall Team
Initial Consumer Rebuttal /* (3000, 11, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To say that it was not fraud is incorrectWhether my card is stolen/lost, hacked, or taken by an unauthorized user is fraudAnyone under the age of without permission from an adult to use a credit card which is not in their name is in fact fraud
Let me be very cleartake any business (large or small) then picture them at their very worstGot that image? Well ladies and gentlemen your image is like a soft pillow compared to this companyI have a bit of constructive criticism for Paymentwall, Incseek out a government contract and perform background checksOh waitYou only get hired by gaming and electronic companies, then why do you act like you are screening for a security clearanceEven when you are provided the exact documentation you respond with "all four corners" or "the full document with the URL" suggesting that everyone you screen is a criminalI am not suggesting you shouldn't take your job seriously, but with your current screenings techniques the people who you think are criminals are most likely just "Gamers & TV Watchers" Get to know your demographic instead of profiling everyone!
I just had the same negative experience with Payment "Wall" like the people previously mentioned hereI tried to purchase a Mint card for 100US$ and after emails and sending in every personal document I own (from photos of my passport over screenshots and official bank statements etc) they still didn´t accept my paymentThe worst thing is, that they even deleted my inquiry to customer support on their site! It just disappeared without resolving any issuesI did everything I could to provide all documents and was treated like I would try to send millions of dollars to some shady offshore account!
It was just a simple gift card and I now just want my money back as fast as possibleIn all my years shopping on the internet, this is BY FAR the worst experience I ever had and has NOTHING to do with security measures!!! They are just violating my privacyPeople have to be warned of them!
Initial Business Response /* (1000, 10, 2015/10/19) */
Hello,
We have found the transaction made on 07/21/for USDThis payment was made for a subscriptionIt is a one-time payment and there are no recurring payment associated to it
The payment was made under the card
owner's nameWe have already blacklisted the card details from our system to prevent further charges
We have reason to believe that this was a legitimate purchase given the information related to itWe have contacted the card owner via email (using the email address provided in the complaint) indicating all the details of the payment
Thank you very much
Hello ***,
We checked our records and it shows that there are no restrictions on your account and that it is activeOur database also shows that you have a recent successful charge for *** USD on 6/25/***
You did send us an inquiry and in that correspondence you were
advised that the reason your charge didn’t go through is due to the suspicious activity our system identified on the pattern on how your card was used for the purchaseWe definitely appreciate your cooperation in going through the whole process of verification and once completed, restriction was lifted immediately thus your successful purchase on 6/25/***
Transaction verification is a one-time procedure and will only be used for that purposeFor your convenience, your future payments made with the same card or any other verified payment system will go through automatically without any delay
To give you more information about the company and our verification process, you may visit this link: https://www.paymentwall.com/en/faq/payment-verification/
For more information about our “Personal Information Privacy” policy, you may visit https://www.paymentwall.com/privacypolicy
Best Regards,
Paymentwall Team
Tell us why here
Initial Business Response /* (1000, 5, 2014/03/19) */
Hello, ***
We have reviewed this transaction and our Risk Team flagged this charge as fraudulentWe have issued a refund for this transaction
Depending on your credit card issuing bank,the refunded amount should reflect on
your account in 3-business days or the next billing cycle
If you may have any more questions or need assistance regarding this matter, don't hesitate to contact us at XXXXXX XXXX
Kind regards,
Paymentwall Team
Be carefulDon't use or deal with this company, they are identity thieves and brokersPaymentwall received my secure paypal transaction but then refunded the money and never provided the digital product requesting "verification" to include photo of driver's license and passport, pictures of logged in paypal account information, creating a paymentwall account and password Even after all the above was provided they still refused the digital product and transaction and requested additional information for "risk assessment." In addition to stealing my identity, the entire time they provided no basic human respect in their dialog with the customer They clearly have no customer service training or experience and simply don't care I've used the same payment sources for decades and have never had a problem with any transaction until dealing with them
This is the first time I heard about Paymentwall and I thought they are the ones who handle my payment with my account to Black Dessert OnlineI send them my inquiry and they responded real time ( about to minutes after I sent it ) They were very courteous and direct to the point which made me realize that I sent my inquiry to the wrong area since I made it through Steam
To cut the story short, my experience with Paymentwall was great and they treated me as if I am their customerKudos to the team who took time checking my issueI will not hesitate to contact them in case Ill have other questions in case I'll making payment using their service:-)
Initial Business Response /* (1000, 8, 2015/11/19) */
Hello,
We have received a call from Ms*** regarding this matter on November 5th, Upon investigation, we have identified red flags from the transactions coming from the credit card number XXXXXX***All purchases through
Paymentwall from this card have already been refundedMs*** was informed of this when she called us
However, we would like to note that after the refund process, we no longer have a hold on the fundsThis means, the time it may take for the money to appear on the customer's account from the time they were refunded would depend entirely with the bank / card provider
Furthermore, we have blacklisted the credit card number from our system, as well as the game account where the charges were made from
I made a purchase on Kinguin that made me use PaymentwallWhen Paymentwall charged me, the charge was $than the original cost of the item stated on KinguinAfter arguing with a terrible customer service, they told me that my "euro" card charged me conversion fees
This is how I see things went down and I've explained it to them AND given them a chance to make a point but they're "walling" upThey saw a DOLLAR amount and then made the MISTAKE of thinking my card was an EURO, converted the total to EURO, charging me extra euro for this conversion, and charging my card in EUROSince my card is in DOLLAR, my bank charged me an additional conversion fee that ended up adding up to $
They've denied responsibility and refused to give a refundHonestly I care more about their policies than my money at this point
For a customer service that won't give you straight answers or even look into investigating a case, a star is deserved, but I can't give that so I'll give a star review
Company took the funds and then blocked my account then has made me wait for multiple days after being contacted and provided the requested data, after being sent the requested data my account is still blocked and still waitingeven through the funds have been taken out of my account and my account to make payments to the service have been blocked
Final Consumer Response /* (2000, 5, 2014/02/19) */
Hello,
My complaint of the company and its practices standsHowever, They have reactivated my account as I requested of them, after providing them with several forms of IDI have received a resolution as best as can be
expected
Just to reiterate,
My complaint is resolved
Thank you and have a nice day,
*** ***
I play a popular online MMO Black Desert OnlineTo purchase in-game items Daum Cash must be purchased through the Black Desert Online websiteMyself and my partner have made multiple purchases on the two accounts we share over the last year and have never had a problem with making a purchase with either of our debit cards until 3-27-**I made a small purchase of $and the transaction went through to my bankWithin seconds a popup window appeared from Paymentwall stating the transaction was canceled and I needed to provide them with a full color copy front and back of my government issued ID, Drivers License, Passport and the card being used for the purchase with all four corners visible along with the transaction receipt and bank / credit card statement showing the transaction to prove who I am or my account would be permanently blocked if I did not complyI immediately backed out of the website feeling it was a fraudulent popup and phishing scam for sensitive personal informati
I have been trying to end my monthly subscription to the ilikeyou.com website for months nowI had to message them several times before they told me I had to go to paymentwall to do thatWhen I get on the paymentwall.com/support page there is a search box under the words "Let's solve this quickly"And under the box it says "Common searches: payments, transfer and offerwall"I have tried searching with many words including payments, unsubscribe, subscription, help, customer service and more, but whenever I type something in the box and click on the magnifying glass to send it the page either refreshes or goes to a page with the words "Error page not found"Since the page won't allow me to send the message I went to *** and searched "paymentwall customer service number" the number it gives me to call is 415-707-I have called this number countless times for over a week, left countless messages, pressing to mark them urgent and making 100% sure the messages are sent
Paymentwall has a good customer serviceI remembered when I purchased credits through an online storeBut unfortunately, I keep on receiving an errorAs I contacted their support team, aside from their fast response, I also felt a responsible team because of their suggestionsIt was very helpfulI would recommend this company because they will find ways on how they can help you purchase the items you want
Complaint: ***I am rejecting this response because:
First, I will ask you to re-read my complaint and what both the bank and police have advised about sending personal private informationAnd now in response to your current reply, prior to the complaint registered with the Revdex.com I asked your company twice 3-30-** and 3-31-** for an explanation as to why my account was blocked and what the risk assessment wasThe only response I have received from your company is I need to comply with your demands for my information or the account remains blockedYou have yet to give me any explanationI am asking once again why the account was blocked from further purchases? I made a purchase on 3-8-** and there wasn’t a problem with that nor has there been a problem with ** other purchases before thatEven in your responses through the Revdex.com you remain steadfast on wanting my information but offering nothing in return regarding my question.
Sincerely,*** ***