PaySimple Inc

Initial Business Response /* (1000, 5, 2015/08/20) */
PaySimple attempted to connect with the merchant regarding his billing concerns to explain the charges referenced in their complaint are not from PaySimple or *** *** *** After further review we have confirmed the charges are from
another party and not PaySimple or any payment processor associated with the merchant's account with PaySimple

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

PaySimple reached out to merchant to resolve and are waiting to hear backWe explained the underwriting process for their credit card processor, NAB, and the action they need to take to resolve the audit and underwriting of their account

PaySimple has continued to make numerous attempts to reach this merchant to discuss their concernsThe merchant will not respond to our outreachIf the merchant will respond to our contact attempts we would be happy to discuss this and work towards a resolution

Issued refund and sent merchant email response

Complaint: ***
I am rejecting this response because: This is a scam and the reviews posted here on the Revdex.com prove it. The owes me and the other victims an explanation for the A+ rating. Fraud! I have filed with the attorney general office and will file complaints across the web. Thanks for your time,
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/08) */
PaySimple connected with the merchant on Friday September 4th, and confirmed with the merchant that a desired resolution has been metThe merchant agreed to close the complaint as resolved upon resolution

Sent email addressing and resolving merchant's concerns

PaySimple has reached out to the customer multiple times to resolve this complaint and have not received a response back

(The consumer indicated he/she DID NOT accept the response from the business.)
PaySimple has offered to refund the that was charged after the cancellationWe are willing to accept this offer and close the case once the refunds have appeared in our account

PaySimple reached out to this merchant on 12/29/16 with a proposed resolution but has not yet heard back from them.

PaySimple reached out to the customer on April 17th, 2017 to help resolve their concerns and was unable to make contact. We have not received a response back and encourage them to contact our Customer Care team if they still require assistance and we would be happy to help.

Called merchant and spoke with him to explain options, sent follow-up email with a recap of phone conversation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

PaySimple connected with the merchant on Tuesday November 8th 2016 and confirmed with the merchant that a desired resolution has been met. The merchant agreed to close the complaint as resolved upon resolution.

Complaint: [redacted]
I am rejecting this response because: Pay Simple had an obligation to do due diligence and Pay Simple is committing a fraud by setting up accounts and then holding up payments, when proof was provided that all orders were delivered in full. Pay Simple charged a fee and did not provide processing the payment as agreed.  
Sincerely,
[redacted]

Sent email response to merchant on 11.7.2017, no response from merchant at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

PaySimple connected with the merchant and provided them their desired resolution. If anything else is needed please contact our Customer Care team.

PaySimple confirmed with the merchant that a desired resolution has been met. The merchant agreed to close the complaint as resolved upon resolution.