PaySimple Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

PaySimple has been working with the merchant to resolve their questions around risk holds as well as facilitate communication between the merchant and their credit card processor, North American Bancard (NAB). When the merchant signed up for service they completed an online application for our software and corresponding credit card merchant account through NAB. At that time, by completing the online application, they agreed to both the software and credit card processing Terms and Conditions. PaySimple has explained to the merchant the process for risk holds, as implemented by their credit card processor. PaySimple is not holding the merchant’s funds, and if the merchant has additional questions or concerns about the risk hold from NAB we can continue to help facilitate communication between both parties.

PaySimple connected with the merchant on Monday February 22nd, 2016 regarding his billing concerns and confirmed with the merchant that a desired resolution has been met.

Greetings, [redacted]-Thank you for contacting PaySimple.  I am sorry to hear about your poor experience with us.  I can confirm that your PaySimple account has been closed as of May 23rd, 2017 at 12:22pm MT per your request.  I have also issued a refund to your for the May 2017...

pro-rated gateway fee of $24.17 that was charged.  Those funds will be deposited to your [redacted] checking account in 5-6 business days. Regarding the ACH transaction of $490.21, we are working with Mr. [redacted] at [redacted] to recover that money.  Those funds are currently on a hold with the processor and we will need to cooperate with them to have the funds released.  We are working to have the funds released on your behalf, but if you would like to contact [redacted] personally in the meantime, he can be reached at [redacted], or via email at [redacted].   He will likely need contact from you in order to ensure this issue is resolved in a timely manner. Thank you, [redacted]
[redacted]
[redacted]
[redacted]  [redacted] 
* [redacted]
[redacted]

PaySimple connected with the merchant on 12/22/17 and explained they had an open account which has a monthly fee. Advised this is a subscription service that can be cancelled at their request. We never received a request to close the account therefore it remained open until they requested to cancel...

in December 2017. Their account has since been closed and they will not be charged from PaySimple moving forward. As a courtesy we have offered to refund several months of service. At this time the merchant has indicated they will not accept our resolution. Due to the circumstances of the merchant signing up, using this service, and not requesting to cancel, the resolution we have provided is fair and reasonable.  Sincerely, PaySimple Customer Experience

Complaint: [redacted]
I am rejecting this response because: They called in yesterday and repeat same thing. I am still waiting...

for the funds to arrive in my checking account and pay simple is not taking my problem seriously they are trying to play with me. I told them I am gonna post this matter everywhere including social media and customer review websites and let other people know how bad they are in service and how good they are in making fool of normal people. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

PaySimple reached out to the merchant regarding his billing concerns and proposed a resolution. The merchant did not respond to our contact attempts.

Initial Business Response /* (1000, 5, 2015/08/04) */
PaySimple connected with the merchant on Thursday July 23rd regarding the processing fees charged by their credit card processor [redacted] from transactions processed in June 2015. Once the merchant began processing, [redacted]...

reached out to verify the first transaction on the account (a standard practice) and found that they were not able to support this merchant's business due to risk factors shared with the merchant. PaySimple has worked with the merchant to explain the charges associated with credit card processing and offer resolution to their questions and concerns.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't agree with their process due to the fact that why would a company charge a processing fee when they couldn't help the company in the first place. Why wouldn't you as a credit card processing company ask questions about my company before processing any type of payment. I have a very small company in which every little penny counts. If Pay Simple would have questioned prior to saying yes we can help you we would have avoided this whole situation. Knowing initially that they couldn't help my company I wouldn't have gone through them and we would look for someone else that could help. I tried using another company before them and they also processed my customers credit card in the same manner but in the end when they couldn't help me either they didn't charge me the extra fine for doing work they didn't do. It is no way my fault or in part that I am responsible for the fee. Any type of company that would do due diligence would take the right steps in making sure that they can help a customer out in anyway. I feel my company shouldn't be charged at all.
Final Business Response /* (4000, 9, 2015/08/21) */
PaySimple connected with the merchant on Friday August 21, 2015 regarding their billing concerns and confirmed with the merchant that a desired resolution has been met.
Final Consumer Response /* (2000, 11, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Our company accepts the solution even though we think it's not what we originally wanted. The only reason being is that who knows if we would be able to get the full fee back and being a small business owner we have to take whatever we can get. I just hope no other businesses will have to go through what we went through. Lesson learned that we have to ask many questions before even moving forward with any company that may result in them not being able to help your company out.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/22) */
PaySimple attempted to connect with the merchant regarding the processing fees charged by their credit card processor [redacted] from transactions processed in June 2015. Once the merchant began processing, [redacted] reached out to...

verify the first transaction on the account (a standard practice) and found that they were not able to support this merchant's business due to risk factors shared with the merchant. PaySimple has contacted the merchant to explain the charges associated with credit card processing and offer resolution to their questions and concerns.

PaySimple worked with the merchant to resolve their concerns as well as facilitate communication between the merchant and their credit card processor, North American Bancard (NAB). After a routine audit of their account, NAB determined they were unable to continue to support this merchant’s business...

due to risk factors. These risk concerns were shared with the merchant by NAB during the transaction verification process. The merchant was provided with several options on how to handle the payments that were processed. PaySimple worked with this merchant to address their concerns and explained the available options to reach a resolution.

PaySimple reached out to this merchant to help resolve their concerns and did not receive a response back.

Initial Business Response /* (1000, 6, 2015/07/01) */
PaySimple connected with the merchant on Friday June 19th regarding the processing fees charged by their credit card processor [redacted] from a transaction processed in May 2015. Once the merchant began processing, [redacted] reached...

out to verify the first transaction on the account (a standard practice) and found that they were not able to support this merchant's business due to risk factors shared with the merchant. PaySimple has worked with the merchant to explain the charges associated with credit card processing and offer resolution to their questions and concerns.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this as Paysimple still offering me a refund of only usd 262 out of the usd 530.18 they withdrew from my account. My reasons are following
1) Similar situation occurred with [redacted] (another merchant provider) and they refunded my client's card terminated my service but did not charge a single cent .
2)Even if assuming this was a voluntary refund why is Paysimple charging me twice the credit card processing fee $189.42 (i.e 2.39 percent of the charge amount). All merchant service when it comes to refund only charge the credit card processing fee one time. So where is the justification for the two charges for my single transaction ?
3) Also I forgot to mention Paysimple withdrew $20 from my bank accounts when I first applied and gave you my bank information. For verification purpose you had withdrawn $20. This amount till date has not been returned to us. I know the amount is minor but still business principle is still a principle.
Final Consumer Response /* (4200, 17, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not at all happy with the partial settlement which till date have not been processed. I did not receive any reply to my last email dated 4 Aug, 2015.
Final Business Response /* (4000, 19, 2015/08/28) */
PaySimple is working with the merchant to resolve their billing concerns and have an agreed upon resolution.

Emailed merchant, requested refund issued.