Payza

Hi [redacted] ,My name is [redacted] and I'm contacting you on behalf of Payza's Complaints departmentFirstly, allow me to apologize for any hindrance or inconvenience you may have endured over the duration of these issuesI've looked over your case thoroughly and I believe we'll be able to attain a satisfactory outcome for you.Your previous contacts with our team indicate that you were trying to collect your funds back, as you advised us through our chat serviceYou'd also threatened to report Payza as a scam if your funds were not returned in an email that you'd sent usWhile I can't comment on the legitimacy of your claims, I can certainly provide evidence to assure you that your accounts have not been compromised to ease any such fear.We can accurately use the word "accounts" in your case, since you have had at least accounts with Payza: " [redacted] " is your personal account which is still activeThis was opened only days after your business account, " [redacted] ", which has since been closed.Your identity and ownership of these accounts was confirmed upon the provision of your SSN in both accountsTo substantiate that fact, the login history for both accounts consistently show that the accounts were accessed using the same IP address, by the same ISP and using the same deviceFurther still, each account has a different credit card under your name associated to it.This leads us to conclude that the accounts are being operated by the same individual, the one who deposited the funds into your business account, from a credit card under your name, sent those funds to another Payza account under your name and attempted to withdraw those funds to a credit card under your nameTypically, fraudsters will try to get the money they steal away from the people they're defrauding, not send it back to them.The conclusion of the matter is that it doesn't look like your accounts were defrauded by any measure, but rather that this is either some sort of mistake or that some other type of illegitimate activity may be afoot.Incidentally, you hadn't mentioned anything about fraud when you communicated with us over our chatAs you can tell, we have lots of tools in place to allow us to monitor activity and stop potentially fraudulent activity from taking place before it happensBut if you suspected that your identity may have been in danger, we imagine that would have been of greater concern than 30$Considering that your SSN and credit cards were used to open these accounts, you stood to lose a lot more than the funds in your account if you had actually been defraudedHad you mentioned this over our chat, we would have seen to it that more immediate action was takenAs one of the most secure online payment processors, Payza values the security of our members and their information very highlyYou had mentioned your security concern/threat over our email system, but we also advise members that it can take between 3-business days to get a response by emailInstead, you chose to send an email, contact our chat team and send two complaints, all in a hour span.Although, as you mentioned, the minimum limit imposed for your credit card withdrawal did not allow you to collect the funds from your Payza account, Payza did not leave you without any options entirelyThis is proven by the fact that you have initiated a withdrawal for the full balance of your account by e-gift cardSince you'd expressed the desire to have your funds returned to your card, we've elected to do so, cancelling your pending withdrawal, returning the funds from your personal account to your business account and bank onto the card of yours that they originated withThis should be reflected in your Payza accounts balances immediatelyThe funds should reflect in your credit card statement within an estimated 5-business days.I hope I've been able to clarify and resolve all of your queriesIn the future, we implore you to be as forthright with us as possibleWith a complete and accurate understanding of the matter, we'll be much better equipped to understand your situation and implement the best solution, saving you grief at the same time.Thanks again for contacting us, I hope you have a great rest of your day!Warm regards, [redacted] Payza Customer SupportPayza.com

Just heard that they are going to launch their domestic process tooAwaiting to use it! Their transaction history are clear and I am satisfied with Payza

Hello ***, This is Alexander, the supervisor from Payza you've been speaking with todayI also correspond on behalf of our Customer ExperienceTeamIt's a pleasure to speak with you again.While we were hoping to resolve the matter with you personally, we'd be glad to clarify our stance on the issues you've brought up once more.Firstly, as for the unavailability of bank transferwithdrawals for US members for reasons beyond our control, we have advisedmembers that this is a temporary situation which we have been working torectifyMembers are not obliged to withdraw using either the credit card or Bitcoin options currently available; they're simply optionsIf you'd prefer not to make use of the options currently at your disposal, there is still the option to wait until the bank transfer option has been reinstated.Regrettably, the cost of such transactions is largely influenced by the cost our partners set for the transactionUnfortunately, if the fee is an unfavorable amount in relation to the sum you're requesting to withdraw, it should go without saying that there is no contesting these fees since they're charged by a third-partyThe 8$ fee is a fixed rate for any amount admissible for withdrawal, so while someone who is withdrawing $may find this is a hefty amount, another withdrawing $would consider this relatively infinitesimal.Now, as for the contacts, I’m pleased to say I’ve found you to be the picture of cordial and respectful communication with myselfSadly,the word “polite” wouldn’t be on the top of a list of words one would use to describe your conduct when speaking with our advisors on chatSince we’ve already discussed this at length, dissecting your correspondence will prove to be of little value to you, but for the sake of the mediator, I’ve included a copy of that first correspondence you’ve cited belowLet the record show that All of the correspondences you had with our chat support on the 29th of September that you’re referring to, began and concluded within a minute time spanThe first contact is as follows:*** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] ** [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] * [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] ** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] [redacted] In light of the previous, one must concede that you did, in fact, ask the question several timesThree times within two minutes to be exact (12:25-12:26)However, you had also stated that the agent failed to answer your question, but we don’t believe this is the caseRather, you hadn’t afforded them the opportunity to reply to your questionWhile you can come into a chat with your questions prepared, agents may have to respond to hundreds of contacts within their shiftConsequently, agents are encouraged to make sure they understand your question before replyingWhich is precisely what the agent tried to do (See Vishals’ first entry at 12:27)Unfortunately, you refused to cooperate with the agent inyour lengthy minute history together, so we’ll never be able to say with certainty how this would have worked out if you had actually communicated the agentSince you cite frequently the gross disrespect with which our team treatedyou, let the record also show that the agent was simply doing their job as expected, until you actually began using profanity and insults, calling our advisor a “ [redacted] (asterisks ours)You also state that the advisor denied you a supervisor,which is not the case, as the record shows yet againThe advisor had informed you that a supervisor was not availableSomething not being available and something being denied you are two different thingsAs mentioned in our emails earlier, had you waited a short while longer, our agents are trained to provide you with an estimate as to when a supervisor will be available as well as thebest channel to reach themSince you had left within the same minute of receiving their initial notice however, you couldn’t have known thatRest assured, though, they did report your request and as of this morning, you havebeen getting the undivided attention of a supervisor.When I emailed you earlier, you said of the advisors “If you don't consider that abusive, then there's something wrong with you”By that logic, something must be wrong with me, but I imagine that’s why you’ve taken up the matter with a mediator.After reviewing your statements made here with the Revdex.com andreviewing your chat with the second agent, I must concur with your description of eventsUnfortunately, if the first agent didn’t deserve your abuse, the second didn’t deserve it anymorePlease read the second chat below: *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] [redacted] I would have been convinced that you were having some kind of technical issue with your keyboard if it weren’t for your pre-pseudo-shouting-match countdownIt can only be assumed you were showcasing your politenessand copy-pasting skills over the arc of this communicationOf course, it’s common knowledge that a dialogue involves an interchange of information between two individuals, not one barraging the other with the same question, leaving them no room to breathe, hoping for an answer and shouting at them before they try to get a foothold in a situation that already seems like it’s gone horribly awry.There’s very little to say as to the content of this chat since, frankly, there’s very little contentI can only imagine the relief the advisor must have felt as the chat disconnectedBut the respite was short-lived, since you returned less than a minute later, to speak with the same advisorLet’s take a look at how that went *** [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] [redacted] While you’ve stated, that it was us who caused you to get angry, I understand that this is subjective to the individual, but I can’t find where the first advisor caused you to get as angry as you did, even for such a minor misunderstanding on their end, or why the second agent you spoke with wasn’t worthy of getting a clean slate with youYou can’t expect an agent to be able to go back and check the chat history had with another agent when you’re in and out of a chat in less than a minute.Consequently, while we’ve apologized for whatever may have summoned such vitriolic fury from within you, I’m remiss to say once more,politeness was not a quality that was displayed through these communications very long, if at allWhen I read your emails this morning, I have to admit, I felt whichever advisor could cause you to feel this way surely would require some form of reprimandAs I read the conversations you had with them, those feelings soon began to ring hollowNaturally, after subjecting our agents and support staff to libel, verbal abuse, including profanity and insults despite several warnings and abusing our service itself, our user agreement gave me ample grounds to suspend your account.The section relating to your actions can be found in section 7.2, “Acceptable Use and Activities Not Allowed-Activities Not Allowed”You can consult our user agreement at the following address: [redacted] “[ ]The following activities are also not allowed through orin relation to Payza:[ ]• Any defamatory, trade libelous, unlawfully threatening orharassing statements or informationThis is also stated in the opening section of our useragreement, Section 1.1, “Warranties-Eligibility”( https://www.payza.com/legal#eligibility):“[ ] •You will refrain from using abusive and vulgarlanguage with Payza employees, whether through email, phone or live chatsupportAbusive conduct will not be tolerated and will result in accounttermination.”This same user agreement also outlines the consequences for violating this user agreement in black and what, in section and “Closing Accounts and Limiting Account Access-Activities resulting in Account Limitationand Termination” and “Closing Accounts and Limiting Account Access-Actions Resulting From Engagement in Restricted or Prohibited Activities”, collectively ( [redacted] ):“[ ]Payza reserves the right to limit account access orwithdrawals and the right to terminate this Agreement with no prior notice forany of the following: [ ]•Violating this User Agreement in any way[ ]If we have reason to believe or suspect that you have engaged or plan on engaging in any restricted or prohibited activities, we may take various actions to protect Payza, other users or you from reversals, chargebacks, claims, fees, fines, penalties and any other activity that may render Payza liableThe actions we may take include but are not limited to the following:[ ]•We may close, suspend or limit your access to your Payzaaccount (such as limiting access to any of your payment methods and/or yourability to send money, make withdrawals or remove financial Information);•We may contact buyers who have purchased goods or servicesfrom you, contact your bank or credit card issuer and/or warn other users, lawenforcement or impacted third parties of your actions;[ ]•We may refuse to provide the Payza services to you in thefuture;•We may hold your funds for up to days if reasonablyneeded to protect against the risk of liability;[ ]•We may take legal action against you.”Initially, all of these applied to your case apart from the legal action optionYou, on the other hand, weren’t shy about threatening to pursue us with legal action if we didn’t see to release the $dollars in your account, saying we were holding your funds illegally, when by your very opening a Payza account you had consented to the legally binding contract which allows us to do soWe had also advised you that pursuing legal action was unwise for the following reasons:•Threatening legal action is punishable by suspension ofyour accountNot a problem, that was already taken care of.•Threatening legal action for a contract that you are inviolation of is not a very powerful argument•Threatening legal action against a company that you haveslandered and verbally abused is a bit like losing the leg you had to stand on,as a figure of speech.But you went on continuing to threaten us (Note to the mediator: I understand this is getting a bit long on the tooth, I’ll include a copy of my email conversation with the client for your reference) with lawsuits and the likeConcluding that you weren’t willing to abide by our request for you to wait the stipulated time frame, we decided to invoke our right to deny you service and have returned the 16$ in your account to the senderRespectfully,Payza no longer wishes to have any dealings with youPlease contact the sender and ask them to send your funds through some alternate methodWe don’t imagine this should be difficult, you seem to have already expressed preference for at least one other.Our summary of the matter is that although you’ve been a client of ours for over two years, you’ve only done your first transaction with us two days ago and have already proven to be non-compliant and abusiveDisregarding our user agreement, these are serious legal offenses and violations of basic human rightsWe do hope this message finds you well and serves as plentiful evidence to exonerate Payza of your claims.Best regards,Alexander

Revdex.com:At this time, my complaint, ID [redacted] regarding Payza has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is a complete lie and again I did not receive my money until todayThey finally released it Friday stating it would be immediately availableThis again a LIE!!! Beware and stay away from PAYZAI know several companies that have already quite using them as a source of payment processorPlease do the same and use anything other than payzaThey will lie, cheat and rob you if you allow it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I will not put up with your excuses and or apologies for simply you not following through with what I was promised I just hope people take this as an honest review and stay very far away from Payza In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello [redacted] ,Thank you for contacting us about your withdrawal.It appears that your withdrawal was not processed as we are missing some verification informationHaving this information enhances the security of our network and maintains our compliance with anti-money laundering and anti-terrorist funding legislation.We changed the status of your transaction to declined and your funds (including the fee) have been returned to your Payza account.Please update the SSN information in your Payza accountOnce successful, initiate another withdrawal of your funds.Should you require any further assistance please contact us again.Regards,Karleen J

Hello ***, This is [redacted] , contacting you on behalf of Payza once more Please forgive the delay in responding to your query, we've been in communication with our banking partners and didn't want to reply to you with partial information Acknowledging your grievances and the recent technical issues, we've requested that our banking partners re-batch your withdrawal for processingThis should have taken place last Wednesday, August [redacted] Normally, it can take between 2-business days for the funds to appear on your bank account once they've been batched out by our partner, as is standard for an ACH transferThis puts the deadline for the receipt of these funds by the end of business day tomorrow We anticipate that you should receive the funds by thenIn the event that you do not, please communicate with us and we will investigate the matter further I hope I have been able to answer all of your questionsIt was my pleasure serving you today Warm regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I have seen on their website that they charge 2% for bitcoin conversion so I send some money to my Euro wallet at PayzaWhen I saw what they were doing to calculate the conversion I was speechlessWhat they are doing is they first convert Euro to USD at an exchange rate they have made up themselves and then they convert USD to to bitcoins where they charge the 2% feeThat and already higher bitcoin exchange rate end up more than 7% fee! When I submitted a complaint about this first response I got was on how to withdraw money in bitcoins as if I was asking a questionHow could I know about their indecent calculation if I didd't know how to do the withdrawal? I still cannot understand how can someone confuse a complaint email with subject line "Very disappointing" with an email that asks for helpThey either don't master the English language or they don't even care to read what the customer is sayingThey may be skimming through key words from customer's email and just copying and pasting stuff from their FAQ on best effort Unfortunately because they are not doing their business transparently and with common sense perhaps hoping their customers are not too bright, you cannot find out about this calculation unless you deposit money to your accountTo add insult to in injury, when you want to reverse the deposit, in other words send the money back to the Euro account it came from, they hold your money almost a week "for security reasons"! What security? If there was a problem with the initial deposit they should send the money backIf there was no problem with it then you should be able to send it back! There is no third option If you are looking for a viable option to [redacted] , please keep lookingThis isn't the one

safe way for receiving payment from payza,I have received 2000$ & they have charge only 2.9% +30, & I also got benefit for holding an amount in it as USD rates goes up. great to use

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has not yet been resolvedIf Payza is having a problem with a banking partner, it would be logical to CHANGE banking partners! Sincerely, [redacted] ***

Hi [redacted] ,My name is Alexander and I'm contacting you on behalf of Payzas' Customer Satisfaction department.Unfortunately, due to the sensitive and in-depth nature of your accounts' status and the public nature of the Revdex.com, we will not be able to discuss this issue through this forumWe can advise you to continue consulting with our security team since we note that you have ongoing contact with themYou had mentioned that you were seeking information as to contacting our legal department, the best way we can advise you to do so, as well as to obtain any information regarding to other forms of contact appropriate to your circumstances, please write us at the following email address explaining your inquiry: [redacted] Otherwise, as regards the funds on hold in your account, it was explained in previous contacts that these funds were seized by the US department of justice due to some issues an unaffiliated partner of ours was experiencing at the timeConsequently, all of their assets have been frozen and the only way for the rightful owners (you and all other US members affected by this issue to collect their funds, is through the USDoJIn order to remain compliant with the DoJ and yet remain transparent with our members, we were forced to relinquish the funds that were processed through this partner, yet we still display in a separate section on members' balances the amount that is being held by the DoJ.If the DoJ is not replying to your emails just yet, we do note that they are dealing with these cases on an individual basis and that it may take some time for them to resolve each and every oneUnfortunately, as you might imagine, we have no authority over their operations and as such we cannot provide a time frame as to when your case will be handledThe only thing we can advise is to keep in contact with them in hopes that they will resolve the matter shortly.I hope this offers some clarification to your queries.Warm regards,AlexanderPayza.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello [redacted] , Thanks for your response However, if I being still an innocent person in this transaction have had to incur a loss due to the sender being a fraudster, I have a request to you to either choose to charge the sender (or take the necessary legal action against him and recover the funds that were taken from the source by him) and possibly make his account negative (charge him $and refund me my money as that was my hard-earned money, else if this is not possible or is against the practises of Payza, I would like that the amount of $of the transaction ID: [redacted] which was reversed due to the consequences be sent back to the receiver s that's an amount I owed the receiverDue to this reversal, I don't want the receiver to lose his money due to a transaction that unfortunately I was involved in and my account being negative can have the said amount $be added making me owe Payza $It's a sincere request to you if you consider me an honest user as I have always been a sincere member of Payza and have had no issues earlierI earn $30-$per month and hence this amount is a huge loss for meIf it's possible, kindly let me know I also hope to use Payza again for transactions in future as Payza has always been the best payment processor for meKindly hear me and help me [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] , Thanks for contacting usMy name is [redacted] and I'm contacting you on behalf of Payza's Quality Assurance team Firstly, let me start by thanking you for helping us to improve our customer service by raising your concerns to us! /> I'm sorry that we were unable to resolve your issue to dateFrom our reports, it seems that you're referring to the funds that have recently been debited from your Payza account on June [redacted] 2014, with reference number [redacted] I apologize for the less than stellar experience you may have had because of this It's worth noting that although your funds have only recently been seized, which will be explained shortly, that your account was only unattainable for approximately months, as opposed to the that you had conjectured in your initial correspondenceConsulting your Payza account shows that there was activity as recent as November [redacted] From then up until the [redacted] of June 2014, while a long time in itself, is substantially less than a year As for the reason of the seizure of your funds, this is related to the reason Payza had to cease operations in the US temporarily, which you may already be familiar with In order to transmit money in the U.Sand adhere to state and federal regulations, Payza entered into an agency agreement with [redacted] , a licensed third-party companyUnder this agreement, [redacted] was responsible for U.SPayza members' funds The balance in your Payza account was representative of the funds held in trust for you by [redacted] These funds have been seized by the U.SDepartment of Justice along with other [redacted] assets as a result of court orders issued by various states which can be readily found onlineUnfortunately, Payza is not currently in a position to retrieve these funds or overturn a federal decision, but we are cooperating to the fullest extent with the authorities in this matter to recover your funds through the correct channels Consequently, an adjustment has been made in your account to reflect thisYour "Detailed Transaction History" will display the amount of the balance adjustment Additionally, you may wish to contact your state regulator, the details of which are listed below [redacted] [redacted] [redacted] You may also be interested in consulting the user agreement to which you were required to consent upon opening your accountSections 2(Our liability) and 3(Agency relationship) of our user agreement apply particularly to this casePlease read the excerpts below: "[...]Payza makes reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards and check issuances are processed promptlyWe make no representations or warranties regarding the amount of time needed to complete transactions because our Service is largely dependent upon many factors outside of our control Under no circumstances will we be liable for any lost profits, special, incidental or consequential damages arising out of or in connection to the Site, our Service or this Agreement.[...] Payza provides third-party payment processing services and carries out related actions on your behalfAt all times, your funds are held separately from our corporation and are not incorporated into or used for Payza’s operating expenses or corporate purposesYou acknowledge that Payza is not a bank and that the Service is a payment processing service rather than a banking service.[...]" In short, while we understand your grievances, we ask that you recognize that the matter is being handled by the proper authorities and that we urge you to take up your claims with them since they'll be much better suited to assist youAlthough you have indemnified Payza from any responsibility towards your funds related to [redacted] s' failure to provide the correct service and the ensuing federal action taken upon them, we hope to bring you some comfort in knowing that we are working to retrieve members funds through the appropriate channels If you still have any questions at all, please feel welcome to reply back with any concerns you might have, your satisfaction is our top priority! We look forward to hearing back from you soon Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still am waiting for my withdrawal to hit my account and still havent gotten a response from them as to why it hasnt hit my account I am in the danger of losing my car at this time due to not getting my withdrawal in a timely fashionAnd not to mention the late fees I have incurred due to not getting my withdrawal it is now been weeks Thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi ***,My name is Alexander and I'm contacting you on behalf of Payza's Customer Satisfaction department.I'd be glad to assist you with this issue today.Please accept our humblest aplogies for the inconvenience this may have causedFrom consulting your account, we note that your withdrawals have been completedThis means that the funds have been sent to the coordinates you've provided us and should appear on your card shortly thereafter.Seeing as such transactions can take sometime to be processed by your card issuer (depending on various circumstances) and that your withdrawals were completed on the [redacted] and [redacted] of May, we estimate that the funds should be appearing on your card balance within days of the completion of your withdrawals.I see that one of our advisors has replied to your ticket and advised you to contact us again if your issuer isn't able to locate the fundsPlease pardon our neglect; it would seem the agent failed to specify what we would require in such an event.Considering the sensitive nature of the information required and the public aspects of the Revdex.com, in the event that your funds do not figure on your card's balance within the time frame specified earlier, please reply back to the ticket from the agent attaching a copy of your card's statement from the date of completion up to the present, indicating that the funds were not applied to your balance.Please make sure that your name, address, the last four digits of the card number and the dates of the transactions and statement are visibleThereupon, we will consult our partners to initiate an inquiry as to the outcome of the transaction and any further steps, if required.We look forward to this issue being resolved as swiftly as possibleKind regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, when I went back to my account I had to pay the amount back because there was a negative balanceWho is paying who???
Sincerely, *** ***

Hi ***,My name is Alexander and I'm contacting you on behalf of Payzas' Customer Satisfaction TeamI'd be glad to help you out today.As you're aware, your account was suspended for the forceful initiation of a reversal from your card issuer, also known as a chargebackThis is
a violation of our User Agreement and entails the suspension of obth accounts implied in the reversal. Should you suspect any iunauthorized transaction, we humbly request that you use any of the methods we put at your disposal through our resolutions department and account security teamYou can report any suspected compromised activity and our team will look into itIf our team is able to conclude that it is in fact fraud, we will return the funds at no cost to yourself.As it stands, this course has caused penalties to be applied to your accountI've contacted our card processing team who has since applied the fees to your account and reactivated it, as per your consentmentWe apologize for the delaysIn the future, you may wish to refrain from sending multiple tickets on the same topicDoing so causes your ticket to lose any priority it may have accrued up until that point.I hope I've been able to clarify any issues you may have been experiencingThanks again for writing us, it's been our pleasure to assist you today.Warm regards, AlexanderPayza.com

Hi ***, Thanks for contacting usMy name is Alexander and I'm writing on behalf of Payza's customer satisfaction team.We've heard the claims regarding your withdrawals and the funds not appearing on your credit cards' balancePlease accept my apologies forthe inconvenience
this may cause you. While the timeframe you were provided regarding the application of your funds by your card issuer initially was correct, we've recently been alerted to an issue that our processing partner for these transactions is experiencing.A blog post was published not long ago, so as to keep clients who have been affected up to date with the issueYou can read all about this at the following link: ***Of course, we acknowledge that this doesn't resolve the matter in and of itself, but we'd like to assure you and the rest of the clients affected by the issue that your funds are not lost, they're temporarily displaced by a technical issue that is barring them from being applied to your card or returned to usOn the bright side, you'll be glad to know that we are working alongside our partners to resolve the issue and have the funds returned to their rightful owners.Being an online payment processor similar to ***, it's important to remember that the online nature of our business means there is some possibility for technical issues to crop upMembers are alerted of this possibility and that of their indemnifying us in such circumstances in the User Agreement they consent to when opening their accountsYou will notice a clause related to this fact cited herewith:"[...] Payza makes reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards and check issuances are processed promptlyWe make no representations or warranties regarding the amount of time needed to complete transactions because our Service is largely dependent upon many factors outside of our control.Under no circumstances will we be liable for any lost profits, special, incidental or consequential damages arising out of or in connection to the Site, our Service or this Agreement[...]" Terms and conditions, Section ? "Liability--Our Liability" ***As such, while we can sympathize with the inconvenience the issue has caused you and are working to resolve the matter for you as quickly as possible, our liability concerning any further damages entailing from this situation is relatively limitedPlease accept our apologies once more.We've received your tickets and would like to examine your case furtherIf you would be able to send us a copy of the statement for the card the funds were withdrawn to, from the date of completion up until the present, showing that the funds were not received, we'll be able to confirm what is the nature of the issue you're experiencingYou may submit the requested documentation in reply to the tickets you've already submitted.We look forward to hearing back from you shortly.Warm regards,AlexanderPayza.com