Payza

Never and never and never use Payza, these people must be in jail, I have never seen anything worser than Payza, be careful and be careful.

Hello [redacted], Thank you for contacting us. My name is Alexander and I'm contacting you on behalf of Payzas' Customer Satisfaction Team.Firstly, allow me to apologize for the recent sluggishness you may have experienced from our service. As it turns out, many new merchants have...

come on board with Payza lately, effectively doubling our sign ups from new clients. Naturally, we're working to provide the same support you've grown accustomed to, but we hope you'll understand that we truly want to support our customers in the best way possible and that training new staff to such a degree can take some time. In the meantime, we appreciate your understanding and patience as we adjust to these new circumstances in our business.As for the queries pertaining to your funds, we believe some explaining is in order. The first transactions reversed from this client of yours amounted to roughly half of the sum that you claim in your complaint. Shortly thereafter, our fraud department contacted you advising you that these funds were returned due to having originated from illegitimate sources. Despite this warning and the initial loss on your behalf, you continued to deal with this buyer. Contrarily to your claim that the funds were reversed "SUDDENLY," these reversals took place over approximately a months' time, wherein you continued to deal with this merchant, ignoring our warnings that the buyer you were dealing with had come into possession of illegitimate funds. Under normal circumstances, most merchants would begin to question a buyer like this and either cease business relations with them or ask them to send their payments through a guaranteed method. While we can provide you with as many warnings as we have, and for your own good no less, if you refuse to heed the advice then we have no liability for your losses.While we understand the situation this puts you in and the way this must make you feel, unfortunately, as per our terms of usage, you have already indemnified Payza from any damages arising from the usage of our service. Please see our user agreement at the following address: "[redacted]"Under no circumstances will we be liable for any lost profits, special, incidental or consequential damages arising out of or in connection to the Site, our Service or this Agreement. [...] You agree to indemnify and hold Payza harmless for unauthorized transactions done through Payza [not only those done on your account, but those done on other users accounts]. [...] If you do not report unauthorized transactions in your Payza account, you will be liable for any resulting damages. We will do what we can to recover the funds, but if we are unable to recover them, you will assume responsibility for the losses."So while we understand that you have experienced some loss, please understand that you aren't the only one. Your client, as you'd mentioned, is feeling some effects from this as well, and Payza has lost profits itself in having to return the funds to their rightful owners. But in the interest of justice, we are convinced that this is the best course. After all, while your business and ours may have benefited from this transaction, we can hardly condone users defrauding countless innocents for the sake of our own interests. Once we'd become aware of the fraudulent activity, the user in question had been suspended from using our services ever again.I hope we've been able to clarify our stance on the matter and affirm our commtment to this decision. We do apologize for the inconvenience you've experienced lately, but hope to be able to improve things shortly.Sincerely,AlexanderCustomer Satisfaction TeamPayza.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I have indeed received a confirmation of the deposit of the amount only after I initiated this process of reporting you and not throughing any blame. I had provided several transaction confirmation sheets before the [redacted] of April which was rejected on several occassion. 
 
It will do you business a lot of good if you could show some more professionalism, transparently and good customer service. I rate your service poor from what I can see so far.
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],My name is [redacted] and I'm contacting you on behalf of Payzas' Customer Satisfaction team; I'd be glad to help you today.
Firstly, allow me to apologize for the inconvenience this error has caused you and assure you of our commitment to deliver a satisfactory resolution...

to your situation.Concerning your initial deposits, I see that you've been in contact with one of our advisors who has confirmed that these have been applied to your account. Understandably then, the claim seems to apply to the missing duplicate transactions. This advisor had requested you to contact your bank and have them recall/revoke these transactions as unauthorized, since this is the case. Normally, once you do so, your bank will also revoke the fees associated with unauthorized transactions.If you haven't done so as of yet, we strongly urge you to contact your financial institutions to have them take action as soon as possible. This should ensure that the duplicate transactions and any penalties associated therewith are returned to the respective balances of your accounts.Otherwise, if your institutions return the transactions but still do not apply the fees, please contact us again by means of a ticket with a screenshot of the penalties and the amount returned so that we may forward this to our financial team who will see to compensate you accordingly, once you've followed the procedure outlined in this correspondence.
Once more, please accept our humblest apologies for the inconvenience this may have caused. I hope this resolves the situation; should you require further assistance, however, we'll gladly assist you further.
Thanks for contacting us. Have a great day!
AlexanderCustomer Satisfaction TeamPayza.com

Hi [redacted],My name is [redacted] and I'm contacting you on behalf of Payza's Complaints department. Firstly, allow me to apologize for any hindrance or inconvenience you may have endured over the duration of these issues. I've looked over your case thoroughly and I believe we'll...

be able to attain a satisfactory outcome for you.Your previous contacts with our team indicate that you were trying to collect your funds back, as you advised us through our chat service. You'd also threatened to report Payza as a scam if your funds were not returned in an email that you'd sent us. While I can't comment on the legitimacy of your claims, I can certainly provide evidence to assure you that your accounts have not been compromised to ease any such fear.We can accurately use the word "accounts" in your case, since you have had at least 2 accounts with Payza: "[redacted]" is your personal account which is still active. This was opened only 2 days after your business account, "[redacted]", which has since been closed.Your identity and ownership of these accounts was confirmed upon the provision of your SSN in both accounts. To substantiate that fact, the login history for both accounts consistently show that the accounts were accessed using the same IP address, by the same ISP and using the same device. Further still, each account has a different credit card under your name associated to it.This leads us to conclude that the accounts are being operated by the same individual, the one who deposited the funds into your business account, from a credit card under your name, sent those funds to another Payza account under your name and attempted to withdraw those funds to a credit card under your name. Typically, fraudsters will try to get the money they steal away from the people they're defrauding, not send it back to them.The conclusion of the matter is that it doesn't look like your accounts were defrauded by any measure, but rather that this is either some sort of mistake or that some other type of illegitimate activity may be afoot.Incidentally, you hadn't mentioned anything about fraud when you communicated with us over our chat. As you can tell, we have lots of tools in place to allow us to monitor activity and stop potentially fraudulent activity from taking place before it happens. But if you suspected that your identity may have been in danger, we imagine that would have been of greater concern than 30$. Considering that your SSN and credit cards were used to open these accounts, you stood to lose a lot more than the funds in your account if you had actually been defrauded. Had you mentioned this over our chat, we would have seen to it that more immediate action was taken. As one of the most secure online payment processors, Payza values the security of our members and their information very highly. You had mentioned your security concern/threat over our email system, but we also advise members that it can take between 3-5 business days to get a response by email. Instead, you chose to send an email, contact our chat team and send two complaints, all in a 24 hour span.Although, as you mentioned, the minimum limit imposed for your credit card withdrawal did not allow you to collect the funds from your Payza account, Payza did not leave you without any options entirely. This is proven by the fact that you have initiated a withdrawal for the full balance of your account by e-gift card. Since you'd expressed the desire to have your funds returned to your card, we've elected to do so, cancelling your pending withdrawal, returning the funds from your personal account to your business account and bank onto the card of yours that they originated with. This should be reflected in your Payza accounts balances immediately. The funds should reflect in your credit card statement within an estimated 5-10 business days.I hope I've been able to clarify and resolve all of your queries. In the future, we implore you to be as forthright with us as possible. With a complete and accurate understanding of the matter, we'll be much better equipped to understand your situation and implement the best solution, saving you grief at the same time.Thanks again for contacting us, I hope you have a great rest of your day!Warm regards,[redacted]Payza Customer SupportPayza.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On 6/**/2014, an Adjustment - Debit was performed on my Payza acount, reference # [redacted].  This Adjustment - Debit removed $5,927.16 USD from my account, leaving a -0- balance.  This wasdone without my consent, without my knowledge, and was not due to any action, inaction, request, or fault of mine.Payza has explained that the United States Department of Justice has seized these funds (reasons unclear) and that I should contact the Department of justice to have my funds returned.As Payza is currently in operation as an ongoing concern (I still have an account with them), legally, the responsibility for these funds, as well as the return of these funds to me falls on Payza.  While in the care, custody, and control of my funds, Payza "lost" my $5,900+, due to no fault, action, or inaction of mine.  The reasons for this loss of my money may be interesting, but are of no legal meaning to me as an individual.Payza is responsible for the return of my funds, and I wish for my funds to be returned now.---------------------------------------------------------------------As a side note:  when Payza was advised of my concerns directed to the Revdex.com, I received notification that "...we kindly ask that you review our User Agreement at [redacted]  andremove any official complaints from 3rd party websites. If you are found to be in breach of this legal contract certain penalties may be applied...."  This refers to section 7.2 Activities NotAllowed the following is stipulated:"Any defamatory, trade libelous, unlawfully threatening or harassing statements or information. Furthermore, anything that causes us to lose or become liable for, in whole or in part, the services of our sponsoringbanks, Internet Service Providers or other suppliers is not allowed. If you use or attempt to use the Service for purposes other than sending and receiving payments and managing your account, includingbut not limited to tampering, hacking, modifying or otherwise corrupting the security or functionality of the Service, your account will be terminated and you will be subject to damages and otherpenalties, including criminal prosecution if necessary."Counsel has reviewed this communication and found it to be in his opinion factual, and not in breach of any user agreement
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I only regretted that [redacted] had not answered my questions about my funds for over 15 days and it was not until I filed a complaint with Revdex.com for last they MEET
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was anticipating an email from your fraud department at least after two or three transactions not after 8 transactions !!, it is a clear shortage from you to send me a mail saying that the funds source is fraudulent after almost receiving 8 transactions and after you have reversed two transactions, also your fraudulent department didn't send the mail spontaneously, they send the mail after I contacting the support team to ask about the reason for the reverse.Again, there is a clear shortage from your fraudulent department and I am nor responsible and liable for this shortage and because of that you should compensate me for that shortage, although you are the only payment processor that caused me such huge loss.I know that I should indemnify payza from any losses associated with the use of my Payza account, but if you have a shortage you have to announce that, I shouldn't be responsible for the source of funds and also your lagged system, I delivered the product to the buyer on time so you have to take this in your account, not only to care about the losses that may affect payza, you should also care about your customers and their business, you should also protect us.Because of your shortage you should restore all reversed funds to my account again, I hope you can understand my bad situation and also my reputation that has been affected badly because of payza, you caused me a huge loss in money and clients.Also I want to know the opinion of Revdex.com in my claim if it is possible. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I will not put up with your excuses and or apologies for simply you not following through with what I was promised  I just hope people take this as an honest review and stay very far away from Payza  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

this is the worst payment provider I have ever seen and used. Your money is gone as soon as you transfer it to this wallet. The customer service did not even earn the name customer service. They preach over and over the same sentence and you will never get a valid answer. Transactions took weeks and they did not feel the need to give you the option to withdraw your money out there - credit card service did not work anymore and even if you are a verified buisiness owner they keep your money and you are done. That is a scam and fake company stay away or you will never see your money again.

Hello [redacted],
This is [redacted], contacting you on behalf of Payza once more.
Please forgive the delay in responding to your query, we've been in communication with our banking partners and didn't want to reply to you with partial information.
Acknowledging your grievances and the recent technical issues, we've requested that our banking partners re-batch your withdrawal for processing. This should have taken place last Wednesday, August [redacted] 2014. Normally, it can take between 2-4 business days for the funds to appear on your bank account once they've been batched out by our partner, as is standard for an ACH transfer. This puts the deadline for the receipt of these funds by the end of business day tomorrow. 
We anticipate that you should receive the funds by then. In the event that you do not, please communicate with us and we will investigate the matter further.
I hope I have been able to answer all of your questions. It was my pleasure serving you today.
Warm regards,
[redacted]
[redacted]
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Payza has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Payza still refuses to release my funds to me after making two new requests for withdrawal as follows:
Dear [redacted],
This is to inform you that we have received your bitcoin withdrawal request and it is currently being processed.
Transaction Details
[redacted]
Dear [redacted],
This is to inform you that we have received your bitcoin withdrawal request and it is currently being processed.
Transaction Details
[redacted]
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],My name is Alexander and I'm contacting you on behalf of Payzas' Customer Satisfaction Team.I'm pleased to say that with your cooperation the funds have been located and applied to your Payza account, as of this morning. You may also wish to note, for future reference,...

that you had submitted your proof of deposit on Friday the [redacted] and that your funds were applied less than two business days later. As you might imagine, Payza has millions of customers, and it can be some time before we get back to any one case, but we still make an effort to process each one as quickly as possible.We also would like to inform you of the reason for the delays. As it turns out, your bank included extra information in the notes section asides the Deposit Code we instructed you to include. The deposit code is crucial for differentiating deposits from one another since clients funds are pooled in a common account. The Deposit Code allows us to automate this process and apply the funds quicker, but if the code isn't applied correctly, it results in us having to contact our partners, having them confirm the deposit.We certainly hope that you'll be a bit slower to assign blame if such a situation occurs again in the future, and that you'll allow us a more reasonable time frame when we say we are working diligently to resolve your issues. As for our part, we're glad that we and our partners were able to assist you in a speedy and efficient manner, all things considered.If you have any other questions, we'd be glad to lend a hand.
Thanks again for writing us, we hope you have a great day!
Sincerely,
AlexanderPayza.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

I have seen on their website that they charge 2% for bitcoin conversion so I send some money to my Euro wallet at Payza. When I saw what they were doing to calculate the conversion I was speechless. What they are doing is they first convert Euro to USD at an exchange rate they have made up themselves and then they convert USD to to bitcoins where they charge the 2% fee. That and already higher bitcoin exchange rate end up more than 7% fee!
When I submitted a complaint about this first response I got was on how to withdraw money in bitcoins as if I was asking a question. How could I know about their indecent calculation if I didd't know how to do the withdrawal? I still cannot understand how can someone confuse a complaint email with subject line "Very disappointing" with an email that asks for help. They either don't master the English language or they don't even care to read what the customer is saying. They may be skimming through key words from customer's email and just copying and pasting stuff from their FAQ on best effort.
Unfortunately because they are not doing their business transparently and with common sense perhaps hoping their customers are not too bright, you cannot find out about this calculation unless you deposit money to your account. To add insult to in injury, when you want to reverse the deposit, in other words send the money back to the Euro account it came from, they hold your money almost a week "for security reasons"! What security? If there was a problem with the initial deposit they should send the money back. If there was no problem with it then you should be able to send it back! There is no third option.
If you are looking for a viable option to [redacted], please keep looking. This isn't the one.

Hi [redacted],My name is [redacted] and I'd like to thank you on behalf of Payza for contacting us.After reading your message, I'd like to extend sincere apologies for the problem this poses. Working with many freelance agents, we understand the value of a hard-earned...

dollar. With that being said, we must uphold our stringent security standards for the safety of our network and our clients. As with your case, the funds had to be returned not to the sender, but to the original sources from whence the funds originated. Sadly, when a user commits fraud, it affects not only you as the seller, but the people who were duped out of their money to begin with. They aren't circumstances that we enjoy being in, but this puts us in a situation where we have to choose between returning the funds to the victims of the defrauder and hurting the merchants business, or making ourselves the accomplice of the perpetrator by allowing the merchant to keep the money and do nothing about it.Even though we recognize the loss on your behalf and sincerely regret that it has had adverse effects on you, we are compelled by industry standards to undo the wrong done to the initial parties affected.If it's of any consolation, you may wish to know that as a part of our continued commitment to the security of our customers, Payza penalizes and takes steps to prevent and/or regulate known and recognized fraudulent users' access to our network. Even though one is still too many, over the 3 years and 95 transactions you've received through Payza, we do hope to assure you that we are committed to providing you with the safest and most convenient way to do your business online.Once more, we deeply regret and humbly apologize for the damages you've suffered as a consequence of this situation. If there's anything we can clarify for you, please let me know and we'll gladly assist you to the best of our capabilities.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This is a complete lie and again I did not receive my money until today. They finally released it Friday stating it would be immediately available. This again a LIE!!! Beware and stay away from PAYZA. I know several companies that have already quite using them as a source of payment processor. Please do the same and use anything other than payza. They will lie, cheat and rob you if you allow it  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],   It is my understanding that you are disputing our request for documents before allowing you to withdraw the funds in your account.   Verification enhances the security of our network and maintains our compliance with anti-money...

laundering and anti-terrorist funding legislation. Your identity must be verified before you can access all of its features.   Please note, as per our User Agreement, we may ask our members to be verified at any time. For more information, you may consult section 4.1 of our User agreement "Account Information": [redacted]   At this time, we have only received your documents once, on ** October 2016.   Your proof of address document was approved today ** October 2016, however we had to decline your proof of identity document as it is unclear and the date of birth on it does not match the date of birth in your Payza profile.   We received your explanation for the date of birth mismatch however no documents were attached. A verification agent will review the information you submitted then send you a reply by email.   Live Chat Support is currently available from Monday to Friday, 9:30 am to 6:30 pm EST. If you were contacting us within those hours, it may be that the system was congested with many requests at those times. We do apologize for this experience however please note; document verification is not something a Chat agent can help with as this is only handled by a specialized team.   I hope I have been able to provide some clarification on this issue. I’m confident we will be able to resolve this soon.   Thank you

Hi [redacted],My name is Alexander and I'm contacting you on behalf of Payza's Customer Satisfaction department.I'd be glad to assist you with this issue today.Please accept our humblest aplogies for the inconvenience this may have caused. From consulting your account, we note...

that your withdrawals have been completed. This means that the funds have been sent to the coordinates you've provided us and should appear on your card shortly thereafter.Seeing as such transactions can take sometime to be processed by your card issuer (depending on various circumstances) and that your withdrawals were completed on the [redacted] and [redacted] of May, we estimate that the funds should be appearing on your card balance within 5 days of the completion of your withdrawals.I see that one of our advisors has replied to your ticket and advised you to contact us again if your issuer isn't able to locate the funds. Please pardon our neglect; it would seem the agent failed to specify what we would require in such an event.Considering the sensitive nature of the information required and the public aspects of the Revdex.com, in the event that your funds do not figure on your card's balance within the time frame specified earlier, please reply back to the ticket from the agent attaching a copy of your card's statement from the date of completion up to the present, indicating that the funds were not applied to your balance.Please make sure that your name, address, the last four digits of the card number and the dates of the transactions and statement are visible. Thereupon, we will consult our partners to initiate an inquiry as to the outcome of the transaction and any further steps, if required.We look forward to this issue being resolved as swiftly as possible. Kind regards,