Ms [redacted] purchased the Infinity Gon 4/18/The sales price was $12,not $19,as she attestsThe confusion may be in the finance chargeFinance charge/interest is a function of time and yes the total sum of payments, including the finance charge over the year term is $18,At any point Ms [redacted] can pay the note off early or seek refinancing elsewhere at a lower rate and avoid much or all of the interestMs [redacted] executed the contract at point of sale with all terms fully disclosedWe do not understand why she would submit a complaint months later when we have no opportunity to to undo the saleWhile there is no applicable right of rescission on the purchase, had she said something on or about April 18th we would have been open to unwinding the dealAdditionally, Ms [redacted] has purchased several cars from us, all sold under the same business modelIt is unclear why she is taking exception to this purchase onlyWith regards to Ms [redacted] 's comments about Kelly Blue Book, Kelly Blue Book is merely an appraisal tool for consumers and has no regulatory authority over the marketOur pricing is consistent with the costs and risks associated with our businessPlease have Ms [redacted] contact our office at if she needs any additional information
Complaint: [redacted] I am rejecting this response because: I was informed that I was out of my warranty and told that I will have to pay $for replacement of the alternator, and serpentine beltThen when I paid for the repairs of my vehicle I was still having issues with the belt squealing and I informed the service department that I could not bring my car in right away because I work and you guys want your car payment every weeks, so I couldn't afford to miss a day when they had already had my car for daysSo with the squealing, my car started messing up more I brought it to Auto Zone and the worker informed me that a whole pulley had come off and that was the cause of the belt squealing since June when I had already had the car repair in JuneA WHOLE PULLEY CAME OFF because it was old and you can see that it was old and should have been replaced when they had my vehicleSo I came out of my pocket to fix the pulley because I could not afford to have my car towed to San Marcos and the manager of the service department in San Marcos told me I would be billed something dollarsI DON'T HAVE THAT TYPE OF MONEY it's bad enough I'm paying every weeksAlso I called finance to talk to them about payments because of the repair of the vehicleYour manager at the S IH-location named Tony begin to ask me questions about my personal life like "where is my baby father and why isn't he helping me?" he also told me he knows it's none of his busy to ask but "he should be helping me." He has gotten into my personal business A FEW TIMES which I find so inappropriateI have been stressed and crying with this vehicle because NOW even with the pulley being fixed the transmission is going out and do I have time at months of my pregnancy to go sit in San Marcos with no ride home because they will not be able to fix the issue right away and go home, leaving me with no vehicle to get home? The answer to that would be "no"All I am asking for is the down payment back and the repair cost that I have paid and a clean slate without this being on my credit, nothing moreI have made the car payments so you guys have gotten well of enough money from me, I would like to just get away and enjoy the birth of my child without having to deal with the stress and burden of an unreliable vehicleAs if I need to even take the chances of having my year old and newborn to be sitting on the side of the highwayPlease reconsider, not asking for payments on the car that I made back because at the end of the day I was driving the vehicleAlso I noticed on my car payment receipts that the primary loan keeps going down and then back up which I am having a hard time understanding when I am paying on both the side loan and primary loan and insurance Regards, [redacted] [redacted]
We disagree with statements Mr [redacted] makes in his complaint As we have explained, dismissing the case, prior to completing the plan, lifts a protective stay and converts an account back to the terms of the original contract We sent Mr [redacted] required notices and our actions meet the Terms and Conditions of the Motor Vehicle Retail Installment Contract, signed by Mr [redacted] at purchaseWe continue to recommend Mr [redacted] contact us directly, something he has not done since filing his complaint to the Revdex.com He may contact us at ###-###-#### and ask to speak with a manager We will be happy to assist him and answer any questions he has regarding the details of his account Reporting for his account has been updated with the bureau We encourage Mr [redacted] to forward any credit reporting dispute either to us directly by email at: [redacted] , by mail to: [redacted] , or directly to the bureau through an online Credit Report Dispute process at [redacted]
Revdex.com:Although I was contacted out of error on Saturday again about my account, [redacted] was awesome and took the necessary steps to assist in my complaintIt is my hope that the staff now understand the importance of customer service and making sure the common goal is that the need is met in this type of circumstanceI look forward to having a better experience with TAC ingthe futureThanks [redacted] and Revdex.com! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: once again I did not purchase a fuel cap from you and you stated you don't have my signature but yet you know I came and got it?that makes no sense, why would I drive miles round trip to get something I can get down the street? 2nd what I do and how I drive my vehicles has no bearing on what I should doTruth be told I have vehicles and thats the only I had problems withWhen I tried to drive it out of town that is when I actually noticed the severity of the problemYou wouldn't notice major problems with in town driving because the vehicle wouldn't be on long enoughThis whole mess started when TAC refused to look at the vehicle when I started to notice things, that is also documentedWhile you refute it happened the way I stated I know that you record such callsI was on the phone twice with different reps from seperate facilities that relayed the same message.Someone has to stand up for the consumer and that is me, I have had it with the consumer being stepped on with red tape, I will not be silent on the matterI don't care if I don't win ie: (my down payment back)News outlets and the newspapers are awaiting my story and the stories of others that I have on standby.All I hear is excuses and finaglingLike you said I had a 2yr 24k warranty, I signed a 1yr 12KAt any time you could have told me I was still under warranty and you say I was over the 12k, why does that matter if it's 24k, what is the reason being of bringing that to the forefrontI am looking at my papers now, and it was a $down paymentI thought $My bank paid you 16k for a vehicle worth $6500, you made 10k on the deal in lieu of the 2k I gave youThat's 12k profit and you don't see fit to give me back my 2k? I am not a valued customer, I wasn't afforded that respectI'm tired of the back and forth, what are you going to do? I will proceed if you do not give me my money backI still have bigger problems ahead trying to salvage my credit behind this dealIt's not even a fair deal for me, I am trying to settle so I can move onThis isn't extortion or blackmail, help me move on or I will go public about your practicesMy patience and reasonable goodwill has expired, that we certainly agree on Regards, [redacted]
Revdex.com:we came to an agreement and everything should be settled on Friday 8/ I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have been working with Mr [redacted] directlyHis primary concern being the "deductible" associated with our warranty, we have agreed to waive that requirement and have placed him in another vehicle of this choice with no out of pocket costs at deliveryIt is our belief that Mr [redacted] is satisfied and intending to retract his complaint
Ms [redacted] purchased her Acura on February 11th, She is mistaken when she says the car was sold with a month warranty It in fact was sold with a 24month/24,000mile warranty Like any warranty not all components are covered and there is a deductible The deductible for all covered work is $ That is perhaps the $she mentions Alternators are a covered component and provided she has not exceeded the mileage limit, the work should be covered Any non-warranty work that we perform is “customer pay”, but we are able to finance most repairs and our pricing is far lower than a conventional retail garage It is unfortunate that Ms [redacted] is experiencing these difficulties, but with any used vehicle, repairs and maintenance needs are not unusual and cannot be predicted For this reason, we sell all vehicles with a generous but limited warranty We encourage Ms [redacted] to contact our San Marcos Service Department at ###-###-#### for assistance Since, Ms [redacted] resides in San Antonio our San Marcos location is the most convenient
[redacted] TAC Compliance Group Chief Legal Compliance Officer [redacted] Austin, Texas July 28, RE: Complaint # [redacted] Dear Revdex.com, Texas Auto Center has offered to work extensively with Mr [redacted] and we would like to continue to offer to assist him However, our goodwill has reached its limit so we will be glad to assist Mr [redacted] within reason We do not find the return of his $2,down payment to be a reasonable request in this circumstance We are also not obligated to diagnose Mr [redacted] ’s vehicle for free, however as he is a valued customer of ours, we are pleased to diagnose, pursue warranties and service his vehicle at the standard labor rate of $per hour for out of warranty vehicles As we previously stated, he purchased a vehicle that began having overheating issues sometime in May of last year Mr [redacted] brought his vehicle in for a repair in June of last year Ten days later he returned to our service facility and purchased a replacement fuel cap, as evidenced in the service records we provided with our last response This was the perfect opportunity for Mr [redacted] to report that something was amiss Unfortunately, this was the last time Mr [redacted] visited our service department At no subsequent time did Mr [redacted] bring in his vehicle for the diagnosis of any issue he was having Alternatively, Mr [redacted] went to another service department for a repair and he has taken his vehicle to three different mechanics for the diagnosis of his most recent mechanical problems Mr [redacted] is free to choose who services his vehicle, however it is a little unfair to claim that it is our fault that his vehicle now has a blown head gasket a year after we serviced it, and especially with no further service visits evidencing issues with our service or further warranty issues with the vehicle Mr [redacted] states that almost immediately following our radiator and thermostat housing installation that he began to hear his coolant in his vehicle, which he identified as being out of the ordinary for his vehicle and was the result of a blown head gasket However, again, Mr [redacted] did not bring in his vehicle regarding the sounds he was hearing, so we did not have the opportunity to assist him Mr [redacted] then states that “at times [he] smelled coolant” in his vehicle, which he also identified as out of the ordinary for his vehicle and now attributes this to the head gasket being blown at that time Again, Mr [redacted] did not bring his vehicle to our service department so that we could diagnose what he was experiencing Mr [redacted] next mentions that a leak then became an issue and that he had his water pump replaced on his vehicle Mr [redacted] did not bring his vehicle to Texas Auto Center to have this repair made, so again we are unaware of the state of his vehicle at the time of that repair, which we assume was likely sometime this spring Mr [redacted] says that soon after the water pump failure and replacement by another service shop that his vehicle “went haywire” and began overheating It appears that Mr [redacted] is not concerned that his most recent mechanic did not diagnose the blown head gasket or signs of head gasket failure, which seems unusual since the total engine failure happened “soon after” this repair visit Instead, he feels that we are somehow responsible, yet we have not serviced his vehicle in over months As we have previously stated, radiator part and installation issues do not take a year to become apparent; instead, they begin to obviously fail almost immediately Further, if Mr [redacted] ’s head gasket had, in fact, blown three weeks after we serviced his vehicle in June of as he claims, he would not have been able drive his vehicle for more than a month before catastrophic engine failure occurred He most certainly would not have been able to drive the vehicle for almost a year with a blown head gasket Mr [redacted] also has some apparent confusion surrounding coolant levels When a vehicle has a blown head gasket, it is impossible for the coolant level to be full Coolant will either leak externally or internally when a head gasket is blown Mr [redacted] states that the coolant level was full immediately prior to our service repair in June of when he first had overheating issues Then he states that three weeks following our service that “the coolant was actually releasing through the gasket as it was broken” and attributes the sounds and smells he was experiencing to this coolant leak Then following the water pump repair he states that when his vehicle subsequently “went haywire” and began overheating that he “checked the coolant levels and they were still full.” Even though Mr [redacted] cannot seem to decide whether his coolant level was full or whether his head gasket was leaking coolant, he is absolutely mistaken that his coolant levels could have remained full with a blown head gasket which, of course, would have leaked coolant Thus, if our service work produced a blown head gasket that was leaking coolant three weeks after being serviced by us, he not only would have definitely noticed a leak or drop in coolant levels upon his inspections but his vehicle also would not have continued operating for almost a yearTaken as a whole, we have not had the opportunity to diagnose Mr [redacted] ’s vehicle in any of our service departments in over a year; the parts we serviced would have most certainly failed in well under a year; and if a blown head gasket resulted from our service, Mr [redacted] ’s vehicle could not have been in working order for the past year The facts presented in Mr [redacted] ’s claim do not add up and it leads us to believe that Mr [redacted] is again demanding money with no basis to exploit the goodwill we showed him when we refunded his $deductible for service work that was performed a year ago Mr [redacted] is a valued customer of ours, but our goodwill does have reasonable limits It appears that Mr [redacted] may be amenable to working with our service department and we would like to offer Mr [redacted] our continued assistance in this matter We performed a new radiator and thermostat housing installation along with a few other miscellaneous repairs in June of 2015, as evidenced by the prior submitted service records We would be pleased to pursue any applicable warranties on any of these parts for Mr [redacted] at no cost to him However, as Mr [redacted] states that he is outside of his warranty, he will have to pay our standard labor rate of $per hour for any labor he might desire our service department to perform with respect to replacing parts under a part warranty or any other repairs we can assist him with Again we truly regret that Mr [redacted] is experiencing these difficulties, nonetheless, we stand behind our last response Mr [redacted] stated that he would like to visit with the manager of our service department to discuss his vehicle and we are pleased to assist him Please have Mr [redacted] contact our service manager at [redacted] We are eager to assist him in diagnosing any issues and pursuing any applicable part warranties on his behalf Sincerely, [redacted] Chief Legal Compliance Officer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] From: [redacted] [mailto: [redacted] ] Sent: Tuesday, March 15, 11:AM To: info Subject: Complaint ID: [redacted] Hello,The dealership called me today and agreed to my requestI will like to withdrawn my complaint.Thank you for your time & consideration
We are sorry to hear that Mrs [redacted] is unsatisfied We stand ready to assist Mrs [redacted] We will reach out to her directly today and work with her in resolving this matter Thank you
Complaint: [redacted] I am rejecting this response because:I am rejecting this response because: 1st of all I tried to get TAC to just look at the vehicle as it was out of the 2yr 24K warranty and I wanted to see was it the same problem that had been "fixed" beforeAssuming it was the same problem I figured the parts would be under warrantyI wasn't afforded that right as two service reps from each facility relayed to me since the vehicle was paid off TAC was not obligated to look at itThese conversations are told to the customer that they are being recorded can you pull up those records also? I would not make this up and have no reason to, I liked the vehicle and wanted it dearlyI just now know I was not treated fairlyWith that said I did my research before filing this complaint to cover the finagling that most businesses will do to save faceI didnt know this at the time but I know quite a few people who have had problems of the mechanical failure kind with a purchase from TACThis is in and around the Central Texas areaThe likes of Gonzales, Seguin, New Braunfels and San MarcosThe only difference between myself and them as that they hadn't paid the vehicles off and in some instances TAC replaced the vehicle for the customerI don't want that because I don't trust the company anymoreI might be inclined to let them put the head gasket in or replace the engine under a warranty if I was allowed to visit with the manager of the service deptI dont want to go down this road but seems I have no choiceI am now stuck with a vehicle that can't be driven out of town or anywhere and I still have a loan payment to my bank that is due monthlyThat's a lityle redundant to be paying a loan on a vehicle that doesn't runNow on to why I feel this way, I didn't want to believe that I had been hadThis is why I went to three different mechanics and before I told them what happened I asked them to diagnose itThey all told me the same thing and we put the pieces together why some of the things that happened were happeningWhen the original repairs were done on the vehicle it had ran hot and my wife shut the vehicle down after she exited the interstateIt had to be towed in as the gauges read off the charts after cranking after letting it coolBefore she cranked I had her check to see if there was fluid inside the radiator and reservoirIt was still full on both partsSo my question was how can it run hot with coolant not leaking or not have leaked out? TAC said a busted radiator and a thermostat housingDoes that mean you checked to see if the head gasket had blown and was there not anymore engine problems? I think that is a fair question, by your own admission you said it had ran hot after I told you what happened when you went and picked it upNext when I got the vehicle back after weeks I noticed that when you stepped on the gas you could hear the coolant cycling through the vehicleI chalked this up to the new radiatorTo my dismay this was not, the coolant was actually releasing through the gasket as it was brokenSo at times this is why I smelled coolant and why you had a smell at times like the carpet was wetThen it was a leak that started, I thought this was the water pump and it was, I had that changed outThen soon after the system went haywire again reading that the car was overheating, after it was parked checked the coolant levels and they were still fullThese mechanics all said your head gasket had been broken and this is where we are todayI don't want money I want my vehicle back and running like it is supposed toI don't have money to make the car payment and pay for different expensive repairsMy wife is in school and we have to kids in schoolShe has to get to school and her part time jobI just want to be done right byI asked for it to be looked at and was told no, I take it to different mechanics and get horrible newsIf you truly are sorry for what I am experiencing then show me, fix my vehicle right and put it under warrantyI am showing good faith, show me someIf you don't want to do that you can give me my down payment back so I can put it towards the $a car dealer would give me for the vehicleI will be so upside down to get out of the vehicle and to in that works but I have to do somethinh because I am tired, so tired of the back and forthI didn't go on record with the news because I thought it had been worked out, I didn't want to be that kind of personShow me the same compassion and help me if you truly are sorry.Regards, [redacted] Regards, [redacted]
Re: Revdex.com Complaint # [redacted] Ms [redacted] purchased her vehicle in October Along with the purchase came a free month/24,mile warranty that would have covered the necessary repairs We replaced the transmission once before and repairs were covered under warranty at that time Ms [redacted] has driven 34,miles since we last replaced the transmissionUnfortunately, she has exceeded warranty mileage so filing a claim under the warranty is not an option In some cases “trading out” a customer may be an option depending on the remaining principal balance of the current note Unfortunately, the amount of miles driven in seventeen months has depreciated the vehicle faster than the amortization schedule has paid down the principal There is just too much “negative equity” to get our finance company or any other lender for that matter to absorb, hence the necessity for a larger down payment Even in situations where a trade out is an option there is the issue of sales tax, title and license Those fees combined alone are typically around $1, We have, however, reached out to the finance company and they have agreed to suspend payments while the truck is being repaired They have also agreed to finance the repairs and are currently negotiating the details of that with Ms [redacted] It is our practice to do everything possible to assist and accommodate our customers and we will continue to do so with Ms [redacted] [redacted]
We regret to learn that Mr*** is unsatisfied. We have conducted a complete and thorough investigation into his credit reporting dispute regarding inaccurate information and two different loans reporting for Texas Auto Center. He is mistaken in his statement regarding
his credit. We are in fact, reporting one open account under TAC Acceptance Group, our related finance company. Our investigation finds this account is reporting accurately. We will follow up directly with Mr***, in a written response to his dispute. Our response will be mailed to his address on record.It appears that there are other trade lines reporting with names that are similar to Texas Auto Center. We encourage Mr*** to contact those data furnishers directly and/or the credit bureaus to dispute the items he describes as inaccurate.Mr*** is correct that we provide a month/24k mile warranty with purchase. We are sorry to hear the he is experiencing mechanical issues and are happy to assist him in diagnosing and making needed repairs. We have no record that he contacted our service center in San Marcos, where he purchased the vehicle. They can schedule an appointment for him immediately, not the to weeks stated by Mr*** in his complaint. We recommend that he contact our San Marcos service center at: ###-###-#### to schedule an appointment time that works best for him
We regret that Ms*** is not satisfied with our response. As we stated the warranty had a mileage limit of 24k miles. Ms*** has not exceeded the month limit but has exceeded the mileage limit, making any repairs performed by our service department “customer pay”. Again, we can finance most repairs and our pricing is better than that of a retail garage. With respect to the “pulley” ,we typically would not replace a functioning component of a system if it is unnecessary to restore the system We would not repair more than was actually necessary to spare the customer the expense It is unfortunate, that an additional repair(s) became necessary so soon, but we were/are willing to perform any repairs at a more competitive price, but repairs do take time. With respect to the “refund” request, Ms*** purchased her vehicle in February of 2016. While we have a day exchange policy at point of sale we do not have the ability to “refund” a customer’s down payment, particularly months after the fact. If we can be of assistance with any current or future repairs, we will do our best to perform them as quickly and as inexpensively as possible. I would encourage Ms*** to contact our service department at ###-###-####, if that becomes necessary I would also encourage Ms*** to contact TAC Acceptance Group at ###-###-#### regarding her receipt balance questions. They are the finance company, which purchased her contract, and will be able best able to assist with questions
*** ** *** TAC Compliance Group Chief Legal Compliance Officer *** *** *** Austin, Texas August 4, RE: Complaint #*** Dear Revdex.com, In response to Ms***’s complaint, while she was days delinquent on her note, she is
correct that she was not contacted about the failed payment attempt that contributed to that delinquency. There are extenuating circumstances, but we regret that the failed attempt was due to user error by our staff. We have removed the fees associated with the repossession and our manager has contacted Ms*** to both apologize and assist. Ms*** is a valued customer and we extend a sincere apology to her for these events. Please have Ms*** contact *** *** at the finance company, TAC Acceptance Group, LLC at *** *** if she has any further questions or concerns. Sincerely, *** ** *** Chief Legal Compliance Officer
We regret to learn that Mr*** is unsatisfied His complaint is not a fair representation of what has transpired This is categorized as a misunderstanding and mechanical issues were not a result of the GPS installation We did not send emails threatening to repossess his
vehicle We did not charge him for labor or anything else relating to the GPS unit.We encourage Mr*** to contact us directlyWe will be happy to provide him with a copy of the service record detailing work performed by our service center Thank you
Complaint: ***
I am rejecting this response because: Statements are falseThey never contacted meI do not remove my complaint and have nothing further to do with this company now or in the future.
Regards,
*** ***
Mr*** purchased his Ford Explorer from our San Marcos location on January 23, 2015. At that time Mr*** entered into a contract to finance the vehicle “in-house” for months Our business model would not work if we sold a “broken vehicle” as he alleges Mr
***’s comments indicate that the vehicle ran fine until May of that year. At that time he brought it in stating the vehicle had cut off on him The vehicle was diagnosed as needing a new radiator and thermostat housing. Along with few other miscellaneous repairs, the radiator was replaced and all items were charged to the month/24,mile warranty that came with the vehicle at the time of purchase I have included the vehicle’s service records for review, and you will see that the total cost of those repairs exceeded one thousand dollars Mr*** was only held responsible for the $deductible. As Mr*** did not contact us again until one year post-service, we assume the vehicle was in working order. Revdex.com records should indicate that Mr*** also complained a few months ago in May 2016, demanding the $deductible be returned to him from the prior radiator installation in 2015. In that complaint he alleged that he needed yet another radiator, believing that because a repair was needed a year after the previous repair, we had somehow installed a faulty radiator. He may rest assured that was not the case If the radiator had problems they would have been revealed long before months of the new installation Although there was no obligation on our part, out of goodwill we gave Mr*** the $he requested so he could have the radiator independently serviced. It would now seem that our goodwill gesture was a mistake, since Mr*** is once again demanding money with no basisIn both instances, May and now, we have not had an opportunity to diagnose the vehicle to determine what, if anything, has occurred in order to assist Mr*** with his vehicle. We therefore cannot elaborate on what “…..three [different] mechanics….” may be referring to that now requires “grand to fix.” This brings us to the assumption that Mr*** had the vehicle serviced at another facility, which he can certainly do, but we are unable to ascertain the actual nature of his problem without diagnosing the vehicle in our service department. As such, we cannot verify any of Mr***’s alleged issues, both in May and now, because we have not seen this vehicle since the new radiator installation in 2015. While he feels we are somehow responsible for this situation over months after the date of purchase and over months after being serviced by us, he is mistaken. Obviously the vehicle was not sold “broken” since it appears that the vehicle has performed well until now. We regret that Mr*** is having troubles, but the vehicle is years old and the mileage, maintenance, and Mr***’s driving habits are unknown to us, so it is unclear what has led up to his current mechanical problems. We did not hear from Mr*** after the new radiator installation in and as we indicated above, radiator part and installation issues do not take a year to become apparent; instead, they begin to obviously fail almost immediately. Therefore, if there was an issue with this particular part or service that Mr*** received from us, then we should have heard from him much sooner than a year after the installation. Unfortunately, it would be typical for a head gasket to fail after much use, particularly if the vehicle is driven hot for too long (overheating), and the situation Mr*** described two months ago sounded like an overheat condition We can only speculate as the vehicle was not brought in for our diagnosis, but it is likely that the head gasket may have been damaged at that time. Again we truly regret that Mr*** is experiencing these difficulties, nonetheless, the vehicle belongs to Mr*** and the onus is on him to maintain his vehicle and to have it serviced as needed independently or under an applicable warranty. All we can offer Mr*** is that if he has not exceeded twenty-four thousand (24,000) miles since date of purchase, a new engine would be covered under the warranty we provided. Please have Mr*** contact our service department or warranty department at *** *** if the mileage has not exceeded 95,miles Short of that, there is nothing we can do in this matter
We have been in contact with Mr [redacted] and are working to try to assist him with this matter Thank you
Ms [redacted] purchased the Infinity Gon 4/18/The sales price was $12,not $19,as she attestsThe confusion may be in the finance chargeFinance charge/interest is a function of time and yes the total sum of payments, including the finance charge over the year term is $18,At any point Ms [redacted] can pay the note off early or seek refinancing elsewhere at a lower rate and avoid much or all of the interestMs [redacted] executed the contract at point of sale with all terms fully disclosedWe do not understand why she would submit a complaint months later when we have no opportunity to to undo the saleWhile there is no applicable right of rescission on the purchase, had she said something on or about April 18th we would have been open to unwinding the dealAdditionally, Ms [redacted] has purchased several cars from us, all sold under the same business modelIt is unclear why she is taking exception to this purchase onlyWith regards to Ms [redacted] 's comments about Kelly Blue Book, Kelly Blue Book is merely an appraisal tool for consumers and has no regulatory authority over the marketOur pricing is consistent with the costs and risks associated with our businessPlease have Ms [redacted] contact our office at if she needs any additional information
Complaint: [redacted] I am rejecting this response because: I was informed that I was out of my warranty and told that I will have to pay $for replacement of the alternator, and serpentine beltThen when I paid for the repairs of my vehicle I was still having issues with the belt squealing and I informed the service department that I could not bring my car in right away because I work and you guys want your car payment every weeks, so I couldn't afford to miss a day when they had already had my car for daysSo with the squealing, my car started messing up more I brought it to Auto Zone and the worker informed me that a whole pulley had come off and that was the cause of the belt squealing since June when I had already had the car repair in JuneA WHOLE PULLEY CAME OFF because it was old and you can see that it was old and should have been replaced when they had my vehicleSo I came out of my pocket to fix the pulley because I could not afford to have my car towed to San Marcos and the manager of the service department in San Marcos told me I would be billed something dollarsI DON'T HAVE THAT TYPE OF MONEY it's bad enough I'm paying every weeksAlso I called finance to talk to them about payments because of the repair of the vehicleYour manager at the S IH-location named Tony begin to ask me questions about my personal life like "where is my baby father and why isn't he helping me?" he also told me he knows it's none of his busy to ask but "he should be helping me." He has gotten into my personal business A FEW TIMES which I find so inappropriateI have been stressed and crying with this vehicle because NOW even with the pulley being fixed the transmission is going out and do I have time at months of my pregnancy to go sit in San Marcos with no ride home because they will not be able to fix the issue right away and go home, leaving me with no vehicle to get home? The answer to that would be "no"All I am asking for is the down payment back and the repair cost that I have paid and a clean slate without this being on my credit, nothing moreI have made the car payments so you guys have gotten well of enough money from me, I would like to just get away and enjoy the birth of my child without having to deal with the stress and burden of an unreliable vehicleAs if I need to even take the chances of having my year old and newborn to be sitting on the side of the highwayPlease reconsider, not asking for payments on the car that I made back because at the end of the day I was driving the vehicleAlso I noticed on my car payment receipts that the primary loan keeps going down and then back up which I am having a hard time understanding when I am paying on both the side loan and primary loan and insurance Regards, [redacted] [redacted]
We disagree with statements Mr [redacted] makes in his complaint As we have explained, dismissing the case, prior to completing the plan, lifts a protective stay and converts an account back to the terms of the original contract We sent Mr [redacted] required notices and our actions meet the Terms and Conditions of the Motor Vehicle Retail Installment Contract, signed by Mr [redacted] at purchaseWe continue to recommend Mr [redacted] contact us directly, something he has not done since filing his complaint to the Revdex.com He may contact us at ###-###-#### and ask to speak with a manager We will be happy to assist him and answer any questions he has regarding the details of his account Reporting for his account has been updated with the bureau We encourage Mr [redacted] to forward any credit reporting dispute either to us directly by email at: [redacted] , by mail to: [redacted] , or directly to the bureau through an online Credit Report Dispute process at [redacted]
Revdex.com:Although I was contacted out of error on Saturday again about my account, [redacted] was awesome and took the necessary steps to assist in my complaintIt is my hope that the staff now understand the importance of customer service and making sure the common goal is that the need is met in this type of circumstanceI look forward to having a better experience with TAC ingthe futureThanks [redacted] and Revdex.com! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: once again I did not purchase a fuel cap from you and you stated you don't have my signature but yet you know I came and got it?that makes no sense, why would I drive miles round trip to get something I can get down the street? 2nd what I do and how I drive my vehicles has no bearing on what I should doTruth be told I have vehicles and thats the only I had problems withWhen I tried to drive it out of town that is when I actually noticed the severity of the problemYou wouldn't notice major problems with in town driving because the vehicle wouldn't be on long enoughThis whole mess started when TAC refused to look at the vehicle when I started to notice things, that is also documentedWhile you refute it happened the way I stated I know that you record such callsI was on the phone twice with different reps from seperate facilities that relayed the same message.Someone has to stand up for the consumer and that is me, I have had it with the consumer being stepped on with red tape, I will not be silent on the matterI don't care if I don't win ie: (my down payment back)News outlets and the newspapers are awaiting my story and the stories of others that I have on standby.All I hear is excuses and finaglingLike you said I had a 2yr 24k warranty, I signed a 1yr 12KAt any time you could have told me I was still under warranty and you say I was over the 12k, why does that matter if it's 24k, what is the reason being of bringing that to the forefrontI am looking at my papers now, and it was a $down paymentI thought $My bank paid you 16k for a vehicle worth $6500, you made 10k on the deal in lieu of the 2k I gave youThat's 12k profit and you don't see fit to give me back my 2k? I am not a valued customer, I wasn't afforded that respectI'm tired of the back and forth, what are you going to do? I will proceed if you do not give me my money backI still have bigger problems ahead trying to salvage my credit behind this dealIt's not even a fair deal for me, I am trying to settle so I can move onThis isn't extortion or blackmail, help me move on or I will go public about your practicesMy patience and reasonable goodwill has expired, that we certainly agree on Regards, [redacted]
Revdex.com:we came to an agreement and everything should be settled on Friday 8/ I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have been working with Mr [redacted] directlyHis primary concern being the "deductible" associated with our warranty, we have agreed to waive that requirement and have placed him in another vehicle of this choice with no out of pocket costs at deliveryIt is our belief that Mr [redacted] is satisfied and intending to retract his complaint
Ms [redacted] purchased her Acura on February 11th, She is mistaken when she says the car was sold with a month warranty It in fact was sold with a 24month/24,000mile warranty Like any warranty not all components are covered and there is a deductible The deductible for all covered work is $ That is perhaps the $she mentions Alternators are a covered component and provided she has not exceeded the mileage limit, the work should be covered Any non-warranty work that we perform is “customer pay”, but we are able to finance most repairs and our pricing is far lower than a conventional retail garage It is unfortunate that Ms [redacted] is experiencing these difficulties, but with any used vehicle, repairs and maintenance needs are not unusual and cannot be predicted For this reason, we sell all vehicles with a generous but limited warranty We encourage Ms [redacted] to contact our San Marcos Service Department at ###-###-#### for assistance Since, Ms [redacted] resides in San Antonio our San Marcos location is the most convenient
[redacted] TAC Compliance Group Chief Legal Compliance Officer [redacted] Austin, Texas July 28, RE: Complaint # [redacted] Dear Revdex.com, Texas Auto Center has offered to work extensively with Mr [redacted] and we would like to continue to offer to assist him However, our goodwill has reached its limit so we will be glad to assist Mr [redacted] within reason We do not find the return of his $2,down payment to be a reasonable request in this circumstance We are also not obligated to diagnose Mr [redacted] ’s vehicle for free, however as he is a valued customer of ours, we are pleased to diagnose, pursue warranties and service his vehicle at the standard labor rate of $per hour for out of warranty vehicles As we previously stated, he purchased a vehicle that began having overheating issues sometime in May of last year Mr [redacted] brought his vehicle in for a repair in June of last year Ten days later he returned to our service facility and purchased a replacement fuel cap, as evidenced in the service records we provided with our last response This was the perfect opportunity for Mr [redacted] to report that something was amiss Unfortunately, this was the last time Mr [redacted] visited our service department At no subsequent time did Mr [redacted] bring in his vehicle for the diagnosis of any issue he was having Alternatively, Mr [redacted] went to another service department for a repair and he has taken his vehicle to three different mechanics for the diagnosis of his most recent mechanical problems Mr [redacted] is free to choose who services his vehicle, however it is a little unfair to claim that it is our fault that his vehicle now has a blown head gasket a year after we serviced it, and especially with no further service visits evidencing issues with our service or further warranty issues with the vehicle Mr [redacted] states that almost immediately following our radiator and thermostat housing installation that he began to hear his coolant in his vehicle, which he identified as being out of the ordinary for his vehicle and was the result of a blown head gasket However, again, Mr [redacted] did not bring in his vehicle regarding the sounds he was hearing, so we did not have the opportunity to assist him Mr [redacted] then states that “at times [he] smelled coolant” in his vehicle, which he also identified as out of the ordinary for his vehicle and now attributes this to the head gasket being blown at that time Again, Mr [redacted] did not bring his vehicle to our service department so that we could diagnose what he was experiencing Mr [redacted] next mentions that a leak then became an issue and that he had his water pump replaced on his vehicle Mr [redacted] did not bring his vehicle to Texas Auto Center to have this repair made, so again we are unaware of the state of his vehicle at the time of that repair, which we assume was likely sometime this spring Mr [redacted] says that soon after the water pump failure and replacement by another service shop that his vehicle “went haywire” and began overheating It appears that Mr [redacted] is not concerned that his most recent mechanic did not diagnose the blown head gasket or signs of head gasket failure, which seems unusual since the total engine failure happened “soon after” this repair visit Instead, he feels that we are somehow responsible, yet we have not serviced his vehicle in over months As we have previously stated, radiator part and installation issues do not take a year to become apparent; instead, they begin to obviously fail almost immediately Further, if Mr [redacted] ’s head gasket had, in fact, blown three weeks after we serviced his vehicle in June of as he claims, he would not have been able drive his vehicle for more than a month before catastrophic engine failure occurred He most certainly would not have been able to drive the vehicle for almost a year with a blown head gasket Mr [redacted] also has some apparent confusion surrounding coolant levels When a vehicle has a blown head gasket, it is impossible for the coolant level to be full Coolant will either leak externally or internally when a head gasket is blown Mr [redacted] states that the coolant level was full immediately prior to our service repair in June of when he first had overheating issues Then he states that three weeks following our service that “the coolant was actually releasing through the gasket as it was broken” and attributes the sounds and smells he was experiencing to this coolant leak Then following the water pump repair he states that when his vehicle subsequently “went haywire” and began overheating that he “checked the coolant levels and they were still full.” Even though Mr [redacted] cannot seem to decide whether his coolant level was full or whether his head gasket was leaking coolant, he is absolutely mistaken that his coolant levels could have remained full with a blown head gasket which, of course, would have leaked coolant Thus, if our service work produced a blown head gasket that was leaking coolant three weeks after being serviced by us, he not only would have definitely noticed a leak or drop in coolant levels upon his inspections but his vehicle also would not have continued operating for almost a yearTaken as a whole, we have not had the opportunity to diagnose Mr [redacted] ’s vehicle in any of our service departments in over a year; the parts we serviced would have most certainly failed in well under a year; and if a blown head gasket resulted from our service, Mr [redacted] ’s vehicle could not have been in working order for the past year The facts presented in Mr [redacted] ’s claim do not add up and it leads us to believe that Mr [redacted] is again demanding money with no basis to exploit the goodwill we showed him when we refunded his $deductible for service work that was performed a year ago Mr [redacted] is a valued customer of ours, but our goodwill does have reasonable limits It appears that Mr [redacted] may be amenable to working with our service department and we would like to offer Mr [redacted] our continued assistance in this matter We performed a new radiator and thermostat housing installation along with a few other miscellaneous repairs in June of 2015, as evidenced by the prior submitted service records We would be pleased to pursue any applicable warranties on any of these parts for Mr [redacted] at no cost to him However, as Mr [redacted] states that he is outside of his warranty, he will have to pay our standard labor rate of $per hour for any labor he might desire our service department to perform with respect to replacing parts under a part warranty or any other repairs we can assist him with Again we truly regret that Mr [redacted] is experiencing these difficulties, nonetheless, we stand behind our last response Mr [redacted] stated that he would like to visit with the manager of our service department to discuss his vehicle and we are pleased to assist him Please have Mr [redacted] contact our service manager at [redacted] We are eager to assist him in diagnosing any issues and pursuing any applicable part warranties on his behalf Sincerely, [redacted] Chief Legal Compliance Officer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] From: [redacted] [mailto: [redacted] ] Sent: Tuesday, March 15, 11:AM To: info Subject: Complaint ID: [redacted] Hello,The dealership called me today and agreed to my requestI will like to withdrawn my complaint.Thank you for your time & consideration
We are sorry to hear that Mrs [redacted] is unsatisfied We stand ready to assist Mrs [redacted] We will reach out to her directly today and work with her in resolving this matter Thank you
Complaint: [redacted] I am rejecting this response because:I am rejecting this response because: 1st of all I tried to get TAC to just look at the vehicle as it was out of the 2yr 24K warranty and I wanted to see was it the same problem that had been "fixed" beforeAssuming it was the same problem I figured the parts would be under warrantyI wasn't afforded that right as two service reps from each facility relayed to me since the vehicle was paid off TAC was not obligated to look at itThese conversations are told to the customer that they are being recorded can you pull up those records also? I would not make this up and have no reason to, I liked the vehicle and wanted it dearlyI just now know I was not treated fairlyWith that said I did my research before filing this complaint to cover the finagling that most businesses will do to save faceI didnt know this at the time but I know quite a few people who have had problems of the mechanical failure kind with a purchase from TACThis is in and around the Central Texas areaThe likes of Gonzales, Seguin, New Braunfels and San MarcosThe only difference between myself and them as that they hadn't paid the vehicles off and in some instances TAC replaced the vehicle for the customerI don't want that because I don't trust the company anymoreI might be inclined to let them put the head gasket in or replace the engine under a warranty if I was allowed to visit with the manager of the service deptI dont want to go down this road but seems I have no choiceI am now stuck with a vehicle that can't be driven out of town or anywhere and I still have a loan payment to my bank that is due monthlyThat's a lityle redundant to be paying a loan on a vehicle that doesn't runNow on to why I feel this way, I didn't want to believe that I had been hadThis is why I went to three different mechanics and before I told them what happened I asked them to diagnose itThey all told me the same thing and we put the pieces together why some of the things that happened were happeningWhen the original repairs were done on the vehicle it had ran hot and my wife shut the vehicle down after she exited the interstateIt had to be towed in as the gauges read off the charts after cranking after letting it coolBefore she cranked I had her check to see if there was fluid inside the radiator and reservoirIt was still full on both partsSo my question was how can it run hot with coolant not leaking or not have leaked out? TAC said a busted radiator and a thermostat housingDoes that mean you checked to see if the head gasket had blown and was there not anymore engine problems? I think that is a fair question, by your own admission you said it had ran hot after I told you what happened when you went and picked it upNext when I got the vehicle back after weeks I noticed that when you stepped on the gas you could hear the coolant cycling through the vehicleI chalked this up to the new radiatorTo my dismay this was not, the coolant was actually releasing through the gasket as it was brokenSo at times this is why I smelled coolant and why you had a smell at times like the carpet was wetThen it was a leak that started, I thought this was the water pump and it was, I had that changed outThen soon after the system went haywire again reading that the car was overheating, after it was parked checked the coolant levels and they were still fullThese mechanics all said your head gasket had been broken and this is where we are todayI don't want money I want my vehicle back and running like it is supposed toI don't have money to make the car payment and pay for different expensive repairsMy wife is in school and we have to kids in schoolShe has to get to school and her part time jobI just want to be done right byI asked for it to be looked at and was told no, I take it to different mechanics and get horrible newsIf you truly are sorry for what I am experiencing then show me, fix my vehicle right and put it under warrantyI am showing good faith, show me someIf you don't want to do that you can give me my down payment back so I can put it towards the $a car dealer would give me for the vehicleI will be so upside down to get out of the vehicle and to in that works but I have to do somethinh because I am tired, so tired of the back and forthI didn't go on record with the news because I thought it had been worked out, I didn't want to be that kind of personShow me the same compassion and help me if you truly are sorry.Regards, [redacted] Regards, [redacted]
Re: Revdex.com Complaint # [redacted] Ms [redacted] purchased her vehicle in October Along with the purchase came a free month/24,mile warranty that would have covered the necessary repairs We replaced the transmission once before and repairs were covered under warranty at that time Ms [redacted] has driven 34,miles since we last replaced the transmissionUnfortunately, she has exceeded warranty mileage so filing a claim under the warranty is not an option In some cases “trading out” a customer may be an option depending on the remaining principal balance of the current note Unfortunately, the amount of miles driven in seventeen months has depreciated the vehicle faster than the amortization schedule has paid down the principal There is just too much “negative equity” to get our finance company or any other lender for that matter to absorb, hence the necessity for a larger down payment Even in situations where a trade out is an option there is the issue of sales tax, title and license Those fees combined alone are typically around $1, We have, however, reached out to the finance company and they have agreed to suspend payments while the truck is being repaired They have also agreed to finance the repairs and are currently negotiating the details of that with Ms [redacted] It is our practice to do everything possible to assist and accommodate our customers and we will continue to do so with Ms [redacted] [redacted]
We regret to learn that Mr*** is unsatisfied. We have conducted a complete and thorough investigation into his credit reporting dispute regarding inaccurate information and two different loans reporting for Texas Auto Center. He is mistaken in his statement regarding
his credit. We are in fact, reporting one open account under TAC Acceptance Group, our related finance company. Our investigation finds this account is reporting accurately. We will follow up directly with Mr***, in a written response to his dispute. Our response will be mailed to his address on record.It appears that there are other trade lines reporting with names that are similar to Texas Auto Center. We encourage Mr*** to contact those data furnishers directly and/or the credit bureaus to dispute the items he describes as inaccurate.Mr*** is correct that we provide a month/24k mile warranty with purchase. We are sorry to hear the he is experiencing mechanical issues and are happy to assist him in diagnosing and making needed repairs. We have no record that he contacted our service center in San Marcos, where he purchased the vehicle. They can schedule an appointment for him immediately, not the to weeks stated by Mr*** in his complaint. We recommend that he contact our San Marcos service center at: ###-###-#### to schedule an appointment time that works best for him
We regret that Ms*** is not satisfied with our response. As we stated the warranty had a mileage limit of 24k miles. Ms*** has not exceeded the month limit but has exceeded the mileage limit, making any repairs performed by our service department “customer pay”. Again, we can finance most repairs and our pricing is better than that of a retail garage. With respect to the “pulley” ,we typically would not replace a functioning component of a system if it is unnecessary to restore the system We would not repair more than was actually necessary to spare the customer the expense It is unfortunate, that an additional repair(s) became necessary so soon, but we were/are willing to perform any repairs at a more competitive price, but repairs do take time. With respect to the “refund” request, Ms*** purchased her vehicle in February of 2016. While we have a day exchange policy at point of sale we do not have the ability to “refund” a customer’s down payment, particularly months after the fact. If we can be of assistance with any current or future repairs, we will do our best to perform them as quickly and as inexpensively as possible. I would encourage Ms*** to contact our service department at ###-###-####, if that becomes necessary I would also encourage Ms*** to contact TAC Acceptance Group at ###-###-#### regarding her receipt balance questions. They are the finance company, which purchased her contract, and will be able best able to assist with questions
*** ** *** TAC Compliance Group Chief Legal Compliance Officer *** *** *** Austin, Texas August 4, RE: Complaint #*** Dear Revdex.com, In response to Ms***’s complaint, while she was days delinquent on her note, she is
correct that she was not contacted about the failed payment attempt that contributed to that delinquency. There are extenuating circumstances, but we regret that the failed attempt was due to user error by our staff. We have removed the fees associated with the repossession and our manager has contacted Ms*** to both apologize and assist. Ms*** is a valued customer and we extend a sincere apology to her for these events. Please have Ms*** contact *** *** at the finance company, TAC Acceptance Group, LLC at *** *** if she has any further questions or concerns. Sincerely, *** ** *** Chief Legal Compliance Officer
We regret to learn that Mr*** is unsatisfied His complaint is not a fair representation of what has transpired This is categorized as a misunderstanding and mechanical issues were not a result of the GPS installation We did not send emails threatening to repossess his
vehicle We did not charge him for labor or anything else relating to the GPS unit.We encourage Mr*** to contact us directlyWe will be happy to provide him with a copy of the service record detailing work performed by our service center Thank you
Complaint: ***
I am rejecting this response because: Statements are falseThey never contacted meI do not remove my complaint and have nothing further to do with this company now or in the future.
Regards,
*** ***
Mr*** purchased his Ford Explorer from our San Marcos location on January 23, 2015. At that time Mr*** entered into a contract to finance the vehicle “in-house” for months Our business model would not work if we sold a “broken vehicle” as he alleges Mr
***’s comments indicate that the vehicle ran fine until May of that year. At that time he brought it in stating the vehicle had cut off on him The vehicle was diagnosed as needing a new radiator and thermostat housing. Along with few other miscellaneous repairs, the radiator was replaced and all items were charged to the month/24,mile warranty that came with the vehicle at the time of purchase I have included the vehicle’s service records for review, and you will see that the total cost of those repairs exceeded one thousand dollars Mr*** was only held responsible for the $deductible. As Mr*** did not contact us again until one year post-service, we assume the vehicle was in working order. Revdex.com records should indicate that Mr*** also complained a few months ago in May 2016, demanding the $deductible be returned to him from the prior radiator installation in 2015. In that complaint he alleged that he needed yet another radiator, believing that because a repair was needed a year after the previous repair, we had somehow installed a faulty radiator. He may rest assured that was not the case If the radiator had problems they would have been revealed long before months of the new installation Although there was no obligation on our part, out of goodwill we gave Mr*** the $he requested so he could have the radiator independently serviced. It would now seem that our goodwill gesture was a mistake, since Mr*** is once again demanding money with no basisIn both instances, May and now, we have not had an opportunity to diagnose the vehicle to determine what, if anything, has occurred in order to assist Mr*** with his vehicle. We therefore cannot elaborate on what “…..three [different] mechanics….” may be referring to that now requires “grand to fix.” This brings us to the assumption that Mr*** had the vehicle serviced at another facility, which he can certainly do, but we are unable to ascertain the actual nature of his problem without diagnosing the vehicle in our service department. As such, we cannot verify any of Mr***’s alleged issues, both in May and now, because we have not seen this vehicle since the new radiator installation in 2015. While he feels we are somehow responsible for this situation over months after the date of purchase and over months after being serviced by us, he is mistaken. Obviously the vehicle was not sold “broken” since it appears that the vehicle has performed well until now. We regret that Mr*** is having troubles, but the vehicle is years old and the mileage, maintenance, and Mr***’s driving habits are unknown to us, so it is unclear what has led up to his current mechanical problems. We did not hear from Mr*** after the new radiator installation in and as we indicated above, radiator part and installation issues do not take a year to become apparent; instead, they begin to obviously fail almost immediately. Therefore, if there was an issue with this particular part or service that Mr*** received from us, then we should have heard from him much sooner than a year after the installation. Unfortunately, it would be typical for a head gasket to fail after much use, particularly if the vehicle is driven hot for too long (overheating), and the situation Mr*** described two months ago sounded like an overheat condition We can only speculate as the vehicle was not brought in for our diagnosis, but it is likely that the head gasket may have been damaged at that time. Again we truly regret that Mr*** is experiencing these difficulties, nonetheless, the vehicle belongs to Mr*** and the onus is on him to maintain his vehicle and to have it serviced as needed independently or under an applicable warranty. All we can offer Mr*** is that if he has not exceeded twenty-four thousand (24,000) miles since date of purchase, a new engine would be covered under the warranty we provided. Please have Mr*** contact our service department or warranty department at *** *** if the mileage has not exceeded 95,miles Short of that, there is nothing we can do in this matter