Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because: 1st of all I tried to get TAC to just look at the vehicle as it was out of the 2yr 24K warranty and I wanted to see was it the same problem that had been "fixed" before. Assuming it was the same problem I figured the parts would be under warranty. I wasn't afforded that right as two service reps from each facility relayed to me since the vehicle was paid off TAC was not obligated to look at it. These conversations are told to the customer that they are being recorded can you pull up those records also? I would not make this up and have no reason to, I liked the vehicle and wanted it dearly. I just now know I was not treated fairly. With that said I did my research before filing this complaint to cover the finagling that most businesses will do to save face. I didnt know this at the time but I know quite a few people who have had problems of the mechanical failure kind with a purchase from TAC. This is in and around the Central Texas area. The likes of Gonzales, Seguin, New Braunfels and San Marcos. The only difference between myself and them as that they hadn't paid the vehicles off and in some instances TAC replaced the vehicle for the customer. I don't want that because I don't trust the company anymore. I might be inclined to let them put the head gasket in or replace the engine under a warranty if I was allowed to visit with the manager of the service dept. I dont want to go down this road but seems I have no choice. I am now stuck with a vehicle that can't be driven out of town or anywhere and I still have a loan payment to my bank that is due monthly. That's a lityle redundant to be paying a loan on a vehicle that doesn't run. Now on to why I feel this way, I didn't want to believe that I had been had. This is why I went to three different mechanics and before I told them what happened I asked them to diagnose it. They all told me the same thing and we put the pieces together why some of the things that happened were happening. When the original repairs were done on the vehicle it had ran hot and my wife shut the vehicle down after she exited the interstate. It had to be towed in as the gauges read off the charts after cranking after letting it cool. Before she cranked I had her check to see if there was fluid inside the radiator and reservoir. It was still full on both parts. So my question was how can it run hot with coolant not leaking or not have leaked out? TAC said a busted radiator and a thermostat housing. Does that mean you checked to see if the head gasket had blown and was there not anymore engine problems? I think that is a fair question, by your own admission you said it had ran hot after I told you what happened when you went and picked it up. Next when I got the vehicle back after 3 weeks I noticed that when you stepped on the gas you could hear the coolant cycling through the vehicle. I chalked this up to the new radiator. To my dismay this was not, the coolant was actually releasing through the gasket as it was broken. So at times this is why I smelled coolant and why you had a smell at times like the carpet was wet. Then it was a leak that started, I thought this was the water pump and it was, I had that changed out. Then soon after the system went haywire again reading that the car was overheating, after it was parked checked the coolant levels and they were still full. These mechanics all said your head gasket had been broken and this is where we are today. I don't want money I want my vehicle back and running like it is supposed to. I don't have money to make the car payment and pay for different expensive repairs. My wife is in school and we have to kids in school. She has to get to school and her part time job. I just want to be done right by. I asked for it to be looked at and was told no, I take it to 3 different mechanics and get horrible news. If you truly are sorry for what I am experiencing then show me, fix my vehicle right and put it under warranty. I am showing good faith, show me some. If you don't want to do that you can give me my down payment back so I can put it towards the $2500 a car dealer would give me for the vehicle. I will be so upside down to get out of the vehicle and to in 1 that works but I have to do somethinh because I am tired, so tired of the back and forth. I didn't go on record with the news because I thought it had been worked out, I didn't want to be that kind of person. Show me the same compassion and help me if you truly are sorry.Regards,[redacted]
Regards,
[redacted]
We have been working with Mr. [redacted] directly. His primary concern being the "deductible" associated with our warranty, we have agreed to waive that requirement and have placed him in another vehicle of this choice with no out of pocket costs at delivery. It is our belief that Mr. [redacted] is...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]From: [redacted] [mailto:[redacted]] Sent: Tuesday, March 15, 2016 11:22 AM To:...
info <[email protected]> Subject: Complaint ID: [redacted] Hello,The dealership called me today and agreed to my request. I will like to withdrawn my complaint.Thank you for your time & consideration.
We disagree with statements Mr. [redacted] makes in his complaint. As we have explained, dismissing the case, prior to completing the plan, lifts a protective stay and converts an account back to the terms of the original contract. We sent Mr. [redacted] required notices and our actions meet the Terms and Conditions of the Motor Vehicle Retail Installment Contract, signed by Mr. [redacted] at purchase. We continue to recommend Mr. [redacted] contact us directly, something he has not done since filing his complaint to the Revdex.com. He may contact us at ###-###-#### and ask to speak with a manager. We will be happy to assist him and answer any questions he has regarding the details of his account. Reporting for his account has been updated with the bureau. We encourage Mr. [redacted] to forward any credit reporting dispute either to us directly by email at: [redacted], by mail to: [redacted], or directly to the bureau through an online Credit Report Dispute process at [redacted].
We truly regret that there were excessive delays in processing Mr. Mendoz's insurance claim. We have now expedited the process and anticipate that his vehicle will be ready to pick up before the end of the week. Additionally, we have paid one month's note payment and insurance premium to offer...
Revdex.com:Although I was contacted out of error on Saturday again about my account, [redacted] was awesome and took the necessary steps to assist in my complaint. It is my hope that the staff now understand the importance of customer service and making sure the common goal is that the need is met in this type of circumstance. I look forward to having a better experience with TAC ingthe future. Thanks [redacted] and Revdex.com!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
There are sensitive account issues that we can not disclose due to privacy considerations. We will work directly with Mr. [redacted] to resolve this matter. Thank you.
We are sorry to hear that Mrs. [redacted] is unsatisfied We stand ready to assist Mrs. [redacted]. We will reach out to her directly today and work with her in resolving this matter. Thank you.
Complaint: [redacted]
I am rejecting this response because: Before the car had even been towed from the [redacted] dealership by TAC I called them to relay information, and was being threatened with repossession of the vehicle that was not even in my possession at the time. I have physical proof from the [redacted] dealership stating the actual issue had nothing to do with the alternator, which is what they are attempting to charge me for. I also have a copy of the bill which shows that the gps system was replaced, and I was being charged for the labor. Why would that be necessary if there wasn't an issue with it?
Regards,
[redacted] [redacted]
Complaint: [redacted]
I am rejecting this response because: once again I did not purchase a fuel cap from you and you stated you don't have my signature but yet you know I came and got it?that makes no sense, why would I drive 120 miles round trip to get something I can get down the street? 2nd what I do and how I drive my vehicles has no bearing on what I should do. Truth be told I have 4 vehicles and thats the only 1 I had problems with. When I tried to drive it out of town that is when I actually noticed the severity of the problem. You wouldn't notice major problems with in town driving because the vehicle wouldn't be on long enough. This whole mess started when TAC refused to look at the vehicle when I started to notice things, that is also documented. While you refute it happened the way I stated I know that you record such calls. I was on the phone twice with 2 different reps from seperate facilities that relayed the same message.Someone has to stand up for the consumer and that is me, I have had it with the consumer being stepped on with red tape, I will not be silent on the matter. I don't care if I don't win ie: (my down payment back). News outlets and the newspapers are awaiting my story and the stories of others that I have on standby.All I hear is excuses and finagling. Like you said I had a 2yr 24k warranty, I signed a 1yr 12K. At any time you could have told me I was still under warranty and you say I was 710 over the 12k, why does that matter if it's 24k, what is the reason being of bringing that to the forefront. I am looking at my papers now, and it was a $2000 down payment. I thought $2500. My bank paid you 16k for a vehicle worth $6500, you made 10k on the deal in lieu of the 2k I gave you. That's 12k profit and you don't see fit to give me back my 2k? I am not a valued customer, I wasn't afforded that respect. I'm tired of the back and forth, what are you going to do? I will proceed if you do not give me my money back. I still have bigger problems ahead trying to salvage my credit behind this deal. It's not even a fair deal for me, I am trying to settle so I can move on. This isn't extortion or blackmail, help me move on or I will go public about your practices. My patience and reasonable goodwill has expired, that we certainly agree on
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because: 1st of all I tried to get TAC to just look at the vehicle as it was out of the 2yr 24K warranty and I wanted to see was it the same problem that had been "fixed" before. Assuming it was the same problem I figured the parts would be under warranty. I wasn't afforded that right as two service reps from each facility relayed to me since the vehicle was paid off TAC was not obligated to look at it. These conversations are told to the customer that they are being recorded can you pull up those records also? I would not make this up and have no reason to, I liked the vehicle and wanted it dearly. I just now know I was not treated fairly. With that said I did my research before filing this complaint to cover the finagling that most businesses will do to save face. I didnt know this at the time but I know quite a few people who have had problems of the mechanical failure kind with a purchase from TAC. This is in and around the Central Texas area. The likes of Gonzales, Seguin, New Braunfels and San Marcos. The only difference between myself and them as that they hadn't paid the vehicles off and in some instances TAC replaced the vehicle for the customer. I don't want that because I don't trust the company anymore. I might be inclined to let them put the head gasket in or replace the engine under a warranty if I was allowed to visit with the manager of the service dept. I dont want to go down this road but seems I have no choice. I am now stuck with a vehicle that can't be driven out of town or anywhere and I still have a loan payment to my bank that is due monthly. That's a lityle redundant to be paying a loan on a vehicle that doesn't run. Now on to why I feel this way, I didn't want to believe that I had been had. This is why I went to three different mechanics and before I told them what happened I asked them to diagnose it. They all told me the same thing and we put the pieces together why some of the things that happened were happening. When the original repairs were done on the vehicle it had ran hot and my wife shut the vehicle down after she exited the interstate. It had to be towed in as the gauges read off the charts after cranking after letting it cool. Before she cranked I had her check to see if there was fluid inside the radiator and reservoir. It was still full on both parts. So my question was how can it run hot with coolant not leaking or not have leaked out? TAC said a busted radiator and a thermostat housing. Does that mean you checked to see if the head gasket had blown and was there not anymore engine problems? I think that is a fair question, by your own admission you said it had ran hot after I told you what happened when you went and picked it up. Next when I got the vehicle back after 3 weeks I noticed that when you stepped on the gas you could hear the coolant cycling through the vehicle. I chalked this up to the new radiator. To my dismay this was not, the coolant was actually releasing through the gasket as it was broken. So at times this is why I smelled coolant and why you had a smell at times like the carpet was wet. Then it was a leak that started, I thought this was the water pump and it was, I had that changed out. Then soon after the system went haywire again reading that the car was overheating, after it was parked checked the coolant levels and they were still full. These mechanics all said your head gasket had been broken and this is where we are today. I don't want money I want my vehicle back and running like it is supposed to. I don't have money to make the car payment and pay for different expensive repairs. My wife is in school and we have to kids in school. She has to get to school and her part time job. I just want to be done right by. I asked for it to be looked at and was told no, I take it to 3 different mechanics and get horrible news. If you truly are sorry for what I am experiencing then show me, fix my vehicle right and put it under warranty. I am showing good faith, show me some. If you don't want to do that you can give me my down payment back so I can put it towards the $2500 a car dealer would give me for the vehicle. I will be so upside down to get out of the vehicle and to in 1 that works but I have to do somethinh because I am tired, so tired of the back and forth. I didn't go on record with the news because I thought it had been worked out, I didn't want to be that kind of person. Show me the same compassion and help me if you truly are sorry.Regards,[redacted]
Regards,
[redacted]
We have been in contact with Mr. [redacted] and are working to try to assist him with this matter. Thank you.
We have been working with Mr. [redacted] directly. His primary concern being the "deductible" associated with our warranty, we have agreed to waive that requirement and have placed him in another vehicle of this choice with no out of pocket costs at delivery. It is our belief that Mr. [redacted] is...
satisfied and intending to retract his complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]From: [redacted] [mailto:[redacted]] Sent: Tuesday, March 15, 2016 11:22 AM To:...
info <[email protected]> Subject: Complaint ID: [redacted] Hello,The dealership called me today and agreed to my request. I will like to withdrawn my complaint.Thank you for your time & consideration.
We disagree with statements Mr. [redacted] makes in his complaint. As we have explained, dismissing the case, prior to completing the plan, lifts a protective stay and converts an account back to the terms of the original contract. We sent Mr. [redacted] required notices and our actions meet the Terms and Conditions of the Motor Vehicle Retail Installment Contract, signed by Mr. [redacted] at purchase. We continue to recommend Mr. [redacted] contact us directly, something he has not done since filing his complaint to the Revdex.com. He may contact us at ###-###-#### and ask to speak with a manager. We will be happy to assist him and answer any questions he has regarding the details of his account. Reporting for his account has been updated with the bureau. We encourage Mr. [redacted] to forward any credit reporting dispute either to us directly by email at: [redacted], by mail to: [redacted], or directly to the bureau through an online Credit Report Dispute process at [redacted].
We truly regret that there were excessive delays in processing Mr. Mendoz's insurance claim. We have now expedited the process and anticipate that his vehicle will be ready to pick up before the end of the week. Additionally, we have paid one month's note payment and insurance premium to offer...
some compensation for the delays.
Revdex.com:Although I was contacted out of error on Saturday again about my account, [redacted] was awesome and took the necessary steps to assist in my complaint. It is my hope that the staff now understand the importance of customer service and making sure the common goal is that the need is met in this type of circumstance. I look forward to having a better experience with TAC ingthe future. Thanks [redacted] and Revdex.com!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
There are sensitive account issues that we can not disclose due to privacy considerations. We will work directly with Mr. [redacted] to resolve this matter. Thank you.
We are sorry to hear that Mrs. [redacted] is unsatisfied We stand ready to assist Mrs. [redacted]. We will reach out to her directly today and work with her in resolving this matter. Thank you.
Complaint: [redacted]
I am rejecting this response because: Before the car had even been towed from the [redacted] dealership by TAC I called them to relay information, and was being threatened with repossession of the vehicle that was not even in my possession at the time. I have physical proof from the [redacted] dealership stating the actual issue had nothing to do with the alternator, which is what they are attempting to charge me for. I also have a copy of the bill which shows that the gps system was replaced, and I was being charged for the labor. Why would that be necessary if there wasn't an issue with it?
Regards,
[redacted] [redacted]
Complaint: [redacted]
I am rejecting this response because: once again I did not purchase a fuel cap from you and you stated you don't have my signature but yet you know I came and got it?that makes no sense, why would I drive 120 miles round trip to get something I can get down the street? 2nd what I do and how I drive my vehicles has no bearing on what I should do. Truth be told I have 4 vehicles and thats the only 1 I had problems with. When I tried to drive it out of town that is when I actually noticed the severity of the problem. You wouldn't notice major problems with in town driving because the vehicle wouldn't be on long enough. This whole mess started when TAC refused to look at the vehicle when I started to notice things, that is also documented. While you refute it happened the way I stated I know that you record such calls. I was on the phone twice with 2 different reps from seperate facilities that relayed the same message.Someone has to stand up for the consumer and that is me, I have had it with the consumer being stepped on with red tape, I will not be silent on the matter. I don't care if I don't win ie: (my down payment back). News outlets and the newspapers are awaiting my story and the stories of others that I have on standby.All I hear is excuses and finagling. Like you said I had a 2yr 24k warranty, I signed a 1yr 12K. At any time you could have told me I was still under warranty and you say I was 710 over the 12k, why does that matter if it's 24k, what is the reason being of bringing that to the forefront. I am looking at my papers now, and it was a $2000 down payment. I thought $2500. My bank paid you 16k for a vehicle worth $6500, you made 10k on the deal in lieu of the 2k I gave you. That's 12k profit and you don't see fit to give me back my 2k? I am not a valued customer, I wasn't afforded that respect. I'm tired of the back and forth, what are you going to do? I will proceed if you do not give me my money back. I still have bigger problems ahead trying to salvage my credit behind this deal. It's not even a fair deal for me, I am trying to settle so I can move on. This isn't extortion or blackmail, help me move on or I will go public about your practices. My patience and reasonable goodwill has expired, that we certainly agree on
Regards,
[redacted]