Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I did not provide the sales person with my ss#I entered it into your cash register to make a purchase since I did not have my cardThis is normally procedure at pc richard and other businesses if you don't have your card However I have contacted the bank and they set up an investigationThe bank saw the illegal transaction done on behalf of your salesperson as they too DO NOT any application showing I applied for a cardThey are doing their own investigation into the matterI find pc richard lack of concern and ability to review this matter very disturbing I asked that the Revdex.com also look into this matter to find out if any other complains were reported The practice on behalf of the sales person was unethical as it was done for the sole purpose of commission and on the banks behalf a hidden way of increasing one's credit without them being aware [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I already spoke with the woman named ***There are consumer protection laws and I know my rightsI will now file a small claims case and I have already filed a complaint with consumer affairs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here...Customer is under the manufacturers warranty until The manuffacturer requires that the washer be serviced unless it is unrepairable or uneconomical to repairCustomer had a service call on and washer needs patrts that are $eachI doubt that Samsung would give a return authorization based on what the washer needs at this timeThe parts have been ordered
Tell us why here...The parts for the repair are in and if they do not resolve the issue on then we will give the customer credit of what they paid to reselect a new refrigeratorNothing can be done until that last attemt at repair has been completedIn accordance with the terms of our extended warranty an exchange or replacement cannot be authorized unless the product is deemed unrepairable or uneconomical to repar by our technicians
Tell us why here...There is nothing we can do to assist this customerOn a tech was sent to their home and photos were take which show that the LCD panel was brokenThis is considered physical damage and is not covered under any warrantyWe have no idea what could have happened while the TV was in the customers home from Julu y until the damage was discovered in November The TV in question is under the manufacturers warranty from JUly to July but if they have already determined that the TV has physical damage they also will deny any liability
Tell us why here...At the present time this customer is under the manufacturers warranty from Sony and they do not cover physical damage to TVs and neither does our extended warrantyCustomer can read that in the instruction manual that came with the TV and if he does not have a copy of our extended warranty we can send him a copy so that he can see that we also do not cover physical damageAll we can do for this customer at this time is to refund the extended warranty that he purchased from us since it will be useless since the TV is broken and cannot be repaired
Tell us why here...As per [redacted] ***, the check for $(check # [redacted] ) was mailed out to this customer by our accounting office on She should have received it by nowIf for some reason it does not arrive in the next day or so I ssuggest that she contact [redacted] so that we can put a trace on that check
Tell us why here...Cutomer was told on by our tech that ran the service call that it is a cosmetic issue which is not covered by the manufacturer nor by our extended warrantyI will send the customer a copy of our extended warranty todayIf they call us at ###-###-#### and speak with *** [redacted] (one of our supervisors) he may be able to assist them as he has notes on this invoice in January about an offer he made or wanted to make to this customer at that time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am currently in the process of getting in touch with [redacted] ***However, I will not close this claim because my issue has not been resolvedLike I said previously, I contacted your [redacted] store front where a sales representative clearly stated that your protection agreement has "NO EXCLUSIONS" I even have this on fileYou are lying to your customers with your shady dealsIf you would have educated your sales representatives on your polices you would not be in this situation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been told numerous times by this firm that the matter would be resolved at some date in the future at some un-determined priceI have not had the issued resolved at this time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here...This issue was addressed over one year ago by our installation managers and based on the pictures that this customer sent to them it was determined that we did not even do that installationIf customer requires additional clarification they should contact our installation manager at [redacted] , they can also reach him by phone at ###-###-####
[redacted] (one of our supervisors) will be calling this customer this afternoon with a definate date as to when the parts that we need to do the repair will be in and once we replace those parts if the problem is not resolved then we will give the customer credit to exchange the washer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The only reason a slightly larger TV ended up being delivered was that another model of the original TV was not available in the store that day to be deliveredMy request for $Credit is unchangedThe delivery was not during the time promised In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here[redacted] has the photos as well the report from ***'s and the customer can receive both from [redacted] if they e mail him at [redacted] [redacted] has discussed this issue with our [redacted] of Customer Service [redacted] and [redacted] will be calling this customer shortly with an offer suggested by [redacted] *** in an attempt to resolve this issue amicably
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]i have an additional warranty I paid for anther year so they are not advising you the truthAlso they are claiming since I received the items I have been complaining that s proof I had several problems wth both itemsI never complained about the other three items & I paid them in full long before th amont of time I was given to pay items offI am beyond upset because how can they say only to fix items that is not what the warranty entailsI can not take any more time from work to wait until a technician decides to call me to tell me when they are coming and their 4hour time limit always goes over and they come at the last minute they stay minutes and say items are working for them not to workHow is this acceptable? I advised the technician yesterday I was going to place a complaint with Revdex.com and this is their responseWhat do I pay extra warranties for? And this company is not doing anything for me for free I am not losing anymore work days for them not to correct the problems! The only reason they said they are coming Saturday is because the washer has within the unit broken wires caused when the washer spins & the piece has to come from the manufacturers to be fixed with workers presentI told them after they fix this again if it breaks or does not work when do I get another washer or dryer they said I have to talk to corporate office if they consider to give me replacements but probably not In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I do not understandWhat is there to resolve???????????? Customer is scheduled with parts for it is a COD call since they do not have any warranty and the COD including parts & labor is $if they want us to repair itCustomer was also made aware of the $plus parts when they first placed the service call on
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This has not been resolvedIt has been an ONGOING problem and VERY frustratingThe washer is not draining appropriatelyThe dryer shuts off after minutesSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved thank you for helping me resolve my caseI have received the balance of my refund Thank youYou are making a difference and helping people get resolutions Best, [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have had (not 3) techs came to my house to look at the Range and not one of them ever turned on the oven or the stove to see what the problem was, with that being said, I do not see how any of them could say that there was nothing wrong with the Range I have had such a bad experience with PC Richards over the past five months that I do not want to have to deal with them anymore I am requesting a full refund for the Range and the Insurance they made me take out Revdex.com, thanks so much for your help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I did not provide the sales person with my ss#I entered it into your cash register to make a purchase since I did not have my cardThis is normally procedure at pc richard and other businesses if you don't have your card However I have contacted the bank and they set up an investigationThe bank saw the illegal transaction done on behalf of your salesperson as they too DO NOT any application showing I applied for a cardThey are doing their own investigation into the matterI find pc richard lack of concern and ability to review this matter very disturbing I asked that the Revdex.com also look into this matter to find out if any other complains were reported The practice on behalf of the sales person was unethical as it was done for the sole purpose of commission and on the banks behalf a hidden way of increasing one's credit without them being aware [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I already spoke with the woman named ***There are consumer protection laws and I know my rightsI will now file a small claims case and I have already filed a complaint with consumer affairs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here...Customer is under the manufacturers warranty until The manuffacturer requires that the washer be serviced unless it is unrepairable or uneconomical to repairCustomer had a service call on and washer needs patrts that are $eachI doubt that Samsung would give a return authorization based on what the washer needs at this timeThe parts have been ordered
Tell us why here...The parts for the repair are in and if they do not resolve the issue on then we will give the customer credit of what they paid to reselect a new refrigeratorNothing can be done until that last attemt at repair has been completedIn accordance with the terms of our extended warranty an exchange or replacement cannot be authorized unless the product is deemed unrepairable or uneconomical to repar by our technicians
Tell us why here...There is nothing we can do to assist this customerOn a tech was sent to their home and photos were take which show that the LCD panel was brokenThis is considered physical damage and is not covered under any warrantyWe have no idea what could have happened while the TV was in the customers home from Julu y until the damage was discovered in November The TV in question is under the manufacturers warranty from JUly to July but if they have already determined that the TV has physical damage they also will deny any liability
Tell us why here...At the present time this customer is under the manufacturers warranty from Sony and they do not cover physical damage to TVs and neither does our extended warrantyCustomer can read that in the instruction manual that came with the TV and if he does not have a copy of our extended warranty we can send him a copy so that he can see that we also do not cover physical damageAll we can do for this customer at this time is to refund the extended warranty that he purchased from us since it will be useless since the TV is broken and cannot be repaired
Tell us why here...As per [redacted] ***, the check for $(check # [redacted] ) was mailed out to this customer by our accounting office on She should have received it by nowIf for some reason it does not arrive in the next day or so I ssuggest that she contact [redacted] so that we can put a trace on that check
Tell us why here...Thank youThe e mail address to get those pictures is [redacted]
Tell us why here...Cutomer was told on by our tech that ran the service call that it is a cosmetic issue which is not covered by the manufacturer nor by our extended warrantyI will send the customer a copy of our extended warranty todayIf they call us at ###-###-#### and speak with *** [redacted] (one of our supervisors) he may be able to assist them as he has notes on this invoice in January about an offer he made or wanted to make to this customer at that time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am currently in the process of getting in touch with [redacted] ***However, I will not close this claim because my issue has not been resolvedLike I said previously, I contacted your [redacted] store front where a sales representative clearly stated that your protection agreement has "NO EXCLUSIONS" I even have this on fileYou are lying to your customers with your shady dealsIf you would have educated your sales representatives on your polices you would not be in this situation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been told numerous times by this firm that the matter would be resolved at some date in the future at some un-determined priceI have not had the issued resolved at this time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here...This issue was addressed over one year ago by our installation managers and based on the pictures that this customer sent to them it was determined that we did not even do that installationIf customer requires additional clarification they should contact our installation manager at [redacted] , they can also reach him by phone at ###-###-####
[redacted] (one of our supervisors) will be calling this customer this afternoon with a definate date as to when the parts that we need to do the repair will be in and once we replace those parts if the problem is not resolved then we will give the customer credit to exchange the washer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The only reason a slightly larger TV ended up being delivered was that another model of the original TV was not available in the store that day to be deliveredMy request for $Credit is unchangedThe delivery was not during the time promised In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here[redacted] has the photos as well the report from ***'s and the customer can receive both from [redacted] if they e mail him at [redacted] [redacted] has discussed this issue with our [redacted] of Customer Service [redacted] and [redacted] will be calling this customer shortly with an offer suggested by [redacted] *** in an attempt to resolve this issue amicably
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]i have an additional warranty I paid for anther year so they are not advising you the truthAlso they are claiming since I received the items I have been complaining that s proof I had several problems wth both itemsI never complained about the other three items & I paid them in full long before th amont of time I was given to pay items offI am beyond upset because how can they say only to fix items that is not what the warranty entailsI can not take any more time from work to wait until a technician decides to call me to tell me when they are coming and their 4hour time limit always goes over and they come at the last minute they stay minutes and say items are working for them not to workHow is this acceptable? I advised the technician yesterday I was going to place a complaint with Revdex.com and this is their responseWhat do I pay extra warranties for? And this company is not doing anything for me for free I am not losing anymore work days for them not to correct the problems! The only reason they said they are coming Saturday is because the washer has within the unit broken wires caused when the washer spins & the piece has to come from the manufacturers to be fixed with workers presentI told them after they fix this again if it breaks or does not work when do I get another washer or dryer they said I have to talk to corporate office if they consider to give me replacements but probably not In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I do not understandWhat is there to resolve???????????? Customer is scheduled with parts for it is a COD call since they do not have any warranty and the COD including parts & labor is $if they want us to repair itCustomer was also made aware of the $plus parts when they first placed the service call on
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This has not been resolvedIt has been an ONGOING problem and VERY frustratingThe washer is not draining appropriatelyThe dryer shuts off after minutesSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved thank you for helping me resolve my caseI have received the balance of my refund Thank youYou are making a difference and helping people get resolutions Best, [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have had (not 3) techs came to my house to look at the Range and not one of them ever turned on the oven or the stove to see what the problem was, with that being said, I do not see how any of them could say that there was nothing wrong with the Range I have had such a bad experience with PC Richards over the past five months that I do not want to have to deal with them anymore I am requesting a full refund for the Range and the Insurance they made me take out Revdex.com, thanks so much for your help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]