Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was home on [redacted] May and NO delivery attempt was made I even called the store and was on the phone with the manager It was only AFTER I called the store for the 7th time to ask where the TV was that this story about an alleged delivery attempt by " [redacted] " was made I was told that " [redacted] " had made a delivery attempt and had rung the bell and had also called me by telephone When I explained that I had been home the whole time and that the doorbell was never rung, the manager stuck to that story When I explained that my phone records revealed NO phone calls received during that period, the manager asked me to hold on and then changed the story to say, "Sorry, he didn't call he just rang the doorbell" I then asked to speak to the delivery person and was told that he had conveniently "left for the day" The person who wrote this response has YET to explain on what grounds PC Richards could have possibly sold the same item twice, nor is there any attempt at an apology for having done so This is the very essence of theft, no different from selling a house to two different people and keeping both sets of proceeds If this is how PC Richards does business, then I want absolutely no part of it.I refuse to do any more work on behalf of the company I have already spent hours of phone time (all documented) both with the store on [redacted] and the general corporate customer service The company should be the one to do all the work from here on out, including proactively making contact with the customer to resolve the issue, issuing the appropriate refunds, etc This is not difficult to do, but instead is the mark of an honest and competent company PC Richard & Son used to be such a company but apparently we are a long way from that today In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I contacted [redacted] at pc richard on as requested and gotten no reply [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here...As per our [redacted] , [redacted] he has spoken with this customer and explained that there was an error on the site as the price of the unit in question was incorrectly posted in errorThis sale has been cancelled and this customer money has been refundedIn accordance with the terms of the use of our website, we reserve the right to correct any errors in pricing or description of all productsHis offer to this customer still stands but we are not legally or technically obligated to honor the price that was erroniously posted on our sitenor do we have any intension of doing soWe do apologize if this has caused this customer any inconvenience and that is why [redacted] has offered this customer what he offered
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Two washers cannot be bad at the same time read all of of Richards reviews Most of them are about washers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]we were told that, the last repair in Octobersorry if we don't believe them, it's one lie after anotherONE of the sad parts of this is we never received a phone call from anyone person to see how we feel about one bend over after anothertoday I got a call from a gentleman, who might understand our issues with the way things are being handledi did call their *** number to be told as long as it's fixable we won't replace itwhy do you talk to people like they are stupidanything can be fixed over and overyou can pull a car out of the junk yard and fix it like newthat statement made me not want to talk to her anymore, I asked her to have her boss call me to maybe talk to someone who can make a decision, that was the one and only call I got through this whole thing.so no repair at this time will be done In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here...This is a paperless application which is sent electronically via computer for approval to the bank for a credit card to be issuedIf the customer wants to cancel this they should contact the bank at ###-###-#### and do soSiince the customer willingly supplied their social security number to the salesperson, then what has the salesperson done wrong??? The bank will have the customers account number and only the customer can canel that account number once it has been issued
Tell us why here[redacted] is one of our supervisors and he has already issued this customer a credit to exchange the range in question on invoice [redacted] They have a store credit on that invoice for $to reselect a new range [redacted] will also follow up on this customers other issue and make things right for them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This response from the business is a blatant lieI just called PC Richards online sales department and spoke with [redacted] She stated that the Rules and Regulations for online purchases and showroom purchases are exactly the same the only difference is the shipping costI also called the PC Richard Store in [redacted] and spoke to [redacted] who also stated the same exact information and I called the [redacted] PC Richard location and spoke to [redacted] who also said the rules and regulations are exactly the same whether you purchase and item in the showroom or onlineSo when you respond with "tell us why here" my response is because this is PC Richards and it doesn't matter where I purchased the item from it is still PC RichardsIf you go back and re-read my original message and all of the trouble I have had to go through regarding this purchase I would like this to be resolved as soon as possible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was home on [redacted] May and NO delivery attempt was made I even called the store and was on the phone with the manager It was only AFTER I called the store for the 7th time to ask where the TV was that this story about an alleged delivery attempt by " [redacted] " was made I was told that " [redacted] " had made a delivery attempt and had rung the bell and had also called me by telephone When I explained that I had been home the whole time and that the doorbell was never rung, the manager stuck to that story When I explained that my phone records revealed NO phone calls received during that period, the manager asked me to hold on and then changed the story to say, "Sorry, he didn't call he just rang the doorbell" I then asked to speak to the delivery person and was told that he had conveniently "left for the day" The person who wrote this response has YET to explain on what grounds PC Richards could have possibly sold the same item twice, nor is there any attempt at an apology for having done so This is the very essence of theft, no different from selling a house to two different people and keeping both sets of proceeds If this is how PC Richards does business, then I want absolutely no part of it.I refuse to do any more work on behalf of the company I have already spent hours of phone time (all documented) both with the store on [redacted] and the general corporate customer service The company should be the one to do all the work from here on out, including proactively making contact with the customer to resolve the issue, issuing the appropriate refunds, etc This is not difficult to do, but instead is the mark of an honest and competent company PC Richard & Son used to be such a company but apparently we are a long way from that today In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I contacted [redacted] at pc richard on as requested and gotten no reply [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here...The oven in question has already been set up to be exchanged on
Tell us why here...As per our [redacted] , [redacted] he has spoken with this customer and explained that there was an error on the site as the price of the unit in question was incorrectly posted in errorThis sale has been cancelled and this customer money has been refundedIn accordance with the terms of the use of our website, we reserve the right to correct any errors in pricing or description of all productsHis offer to this customer still stands but we are not legally or technically obligated to honor the price that was erroniously posted on our sitenor do we have any intension of doing soWe do apologize if this has caused this customer any inconvenience and that is why [redacted] has offered this customer what he offered
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Two washers cannot be bad at the same time read all of of Richards reviews Most of them are about washers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]we were told that, the last repair in Octobersorry if we don't believe them, it's one lie after anotherONE of the sad parts of this is we never received a phone call from anyone person to see how we feel about one bend over after anothertoday I got a call from a gentleman, who might understand our issues with the way things are being handledi did call their *** number to be told as long as it's fixable we won't replace itwhy do you talk to people like they are stupidanything can be fixed over and overyou can pull a car out of the junk yard and fix it like newthat statement made me not want to talk to her anymore, I asked her to have her boss call me to maybe talk to someone who can make a decision, that was the one and only call I got through this whole thing.so no repair at this time will be done In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here...This is a paperless application which is sent electronically via computer for approval to the bank for a credit card to be issuedIf the customer wants to cancel this they should contact the bank at ###-###-#### and do soSiince the customer willingly supplied their social security number to the salesperson, then what has the salesperson done wrong??? The bank will have the customers account number and only the customer can canel that account number once it has been issued
Tell us why here[redacted] is one of our supervisors and he has already issued this customer a credit to exchange the range in question on invoice [redacted] They have a store credit on that invoice for $to reselect a new range [redacted] will also follow up on this customers other issue and make things right for them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This response from the business is a blatant lieI just called PC Richards online sales department and spoke with [redacted] She stated that the Rules and Regulations for online purchases and showroom purchases are exactly the same the only difference is the shipping costI also called the PC Richard Store in [redacted] and spoke to [redacted] who also stated the same exact information and I called the [redacted] PC Richard location and spoke to [redacted] who also said the rules and regulations are exactly the same whether you purchase and item in the showroom or onlineSo when you respond with "tell us why here" my response is because this is PC Richards and it doesn't matter where I purchased the item from it is still PC RichardsIf you go back and re-read my original message and all of the trouble I have had to go through regarding this purchase I would like this to be resolved as soon as possible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]