Peach Street Dental & Dentures, PC.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** *** ** ** *** *** *** ** * *** ** *** *** ** *** *** *** ** *** ***
I am not going to answer the concerns one by oneThe treatment case speaks for itself There is NO statement about the interim denture to be billed on it's own as it was billed and paid for by ***Along with everything else from the evaluation, cleaning, etcAll of which was billed and paid by my insurance which is called double billingI am getting tired of the covering up and lyingEither pay back what was wrongfully billed to the insurance or pay back *** the entire amount of what I was chargedI have gone through enough with this so called business and what they do to peopleIf only more would stand up for themselves it would come out how bad this business practices unethical businessPeople need to start looking at all paper work and communicating with their insurance companyI am currently awaiting all copies of what was charged and paid to Peach St Dental by my insurance and will fax all copies immediately to the BureauI am going to keep rejecting any answer this business gives because it is incorrect and a total coverup of what is actually going on. This business needs to be seriously investigated and I am hoping to be the one to get it done
Regards,
*** ***

ID:***
To Whom It Concern;
This letter is intended to explain the circumstances regarding a complaint received by from the Revdex.com dated 10/28/
The patient was schedule for a visit that is normally a two visit
procedure, because this patient was doing well our dentist decided to complete both steps in one visitIt is not uncommon for the dentist to give the patient a break and return to complete the procedure, I would like to apologize that this was not explained to the patient and we will be more diligent in explaining this to our patient in the future,
After reviewing the ledger, the requested refund was completed properly and the account was never double billedThis was recently explained to the patient and it appears that he is satisfied with our explanation
Sincerely,
*** ***/Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms***I am in receipt of the current response from Peach St Dental and am finding a lot of indiscrepencies.1. The comprehemsive evaluation that was charges $should have been freeThey have numerous commercials out stating this, yet I was billed, why?2. I see numerous billings to my insurance companiesWhat are they for? The only thing that should have been billed to my insurance was a $cleaningI asked what a cleaning would cost before I agreed to itIf they are charging more then that I was lied toI could have gone to my own dentist for the cleaning for $50.3. I am still not getting the answer on why I'm being double billed on my partial, that I can not wearAgain, I'm being ignored or the double talkWhy can't we get a straight answer.4. Since my insurance paid for something they should not have I should be re-imbursed since I have to pay for this insuranceIt's businesses like these that cause insurance hikes for people like me.Sincerely,*** ***

Complaint ID ***To whom it may concern;This letter is a response to complaint ***,In an attempt to clarify our answer, we will be taking each concern and responding to them step by step.Concern 1): The comprehensive evaluation that was charged $should have been freeThey havenumerous commercials out stating this, yet I was billed, why?Answer: Each and every one of our commercials and coupons have disclaimer that clearly explain thatthe "offer is not valid with insurance"Our discounts and coupons are intended to help patients that do not have the financial benefit of insurance coverageI have attached examples of the wording of our disclaimers that are used with discounts and couponsIf you find an ad that does not include the disclaimer, we will gladly refund the insurance any money that was received due to that error, but we are very clear that the insurance patients cannot use the coupons/discounts.*Must mention ad or present coupon at time of initial consultationNot valid with previous or ongoing workOffer not valid with Insurance and cannot be used with some 3rd party financing optionsFinancing provided by 3rd party tender and subject to credit approvalDiscounts cannot be combinedDiscounts taken off usual and customary feesOffer subject to changeSee office for detailsExpiration Date...Concern 2): I see numerous billings to my Insurance companiesWhat are they for? The only thing thatshould have been billed to my insurance was a $cleaning, I asked what a cleaning would cost before I agreed to itIf they are charging more than that I was lied to.Answer: At Peach Street Dental & Dentures we try very hard to explain the out of pocket costs and theinsurance estimates (in writing) before beginning treatment on any patientsPeach Street Dental goes well beyond ordinary documentation and has patients sign several policies and warranties to verify the patient is well aware of the details of their treatmentWe have a treatment plan that is signed by the patient with their estimated costs, (see attached)The patient signed the treatment plan which has the Peach Street Dental price for the prophylaxis-adult at $and the topical application of fluoride at $or $total for the cleaning and fluoride visit on 12/16/15,The patient has two insurance companies, so we took adjustments to our fees (Insurance losses) totaling $and discounts allocated toward these procedure (Senior as well as Paid In Full) totaling $totaling adjustment of $We received payments totaling $for the cleaning and fluoride, $from the patient and $from her insurancesThe total of the payments and adjustment allocated for the cleaning and fluoride is correct and the total match the $posted to the ledger.I am sorry that the ledger is difficult to understand, but the account has been reviewed and the ledger is completely accurateI am sure that if you contact the insurance companies, they will agree that the ledger
items discussed regarding the losses and payments entered are completed correctlyThey have also sent EOB's to the patient which should detail the adjustments and payments which have been entered.Concern 3): As to the filling and the double billing, not only did the DrN** tell me he knocked It offduring the extraction of my lower teeth, he called DrS*** over to explain and show him what happenedI was told by both Dr.s that the filling would be replaced "free of charge'I had to wait months for the filling to be fixed because the healing process took longer than expectedI was given a prescription of Chlorohextdine Gluconate, a rinse, to help with the heatingI feel that this was due to the way DrN** did the pulling of my teethI never taken to healing that long for any dental work.Answer: The filling was completed on 1/25/and was charged to the patient ledger ($139) on thesame dateAfter the initial complaint was received and we had been informed of the patients concerns, we posted the adjustment for the charge dated on the ledger 3/22/16, the adjustment was posted to the patient ledger as a professional courtesy to offset to the charge dated 1/25/Once again the ledger is correct and we did not charge (adjusted) the patient for the filling as per the requestAs far as healing, after an extraction, we typically wait months before starting a final partial to ensure the patient bone has resorbed completely and make sure the long-term fit of the partial is not jeopardizedAlthough the filling was initially posted to the patient ledger, the adjustment made removes the charge and no money was ever received for the filling from the insurance company.Concern 4) I've spoken to Sharon, the Office Manager, on different occasionsThe first was when an employee was very nasty with me and that is when she told me that I will deal with DrS*** onlyThe second was in regards to shoddy workmanship on the first set of top dentures that was made for meNot only did they forget the mesh, that was clearly written on the form, the teeth were crooked, not smooth and many other thingsI was told to wear them and another set would be made properly for meThe second set is too thick that even after tries to fix them, I still cannot wear them because they are so thick that you cannot understand what I'm saying and they don't stay in my mouthThe third time I spoke with her was after my partial was made and I noticed how cheaply made they wereI was under the understanding that they were to be made of good quality denture resinThey are of the cheapest resinWhen I asked a specific question to Sharon, all she did was double talk and not answer what I was askingI got fed up and just got up and walked out.Answer: I would like to respond to this is two parts to ensure I am clear regarding the issues.The patient purchased a replacement upper dentureShe is correct that the mesh was not added to the denture and we apologizeit Is very uncommon to use mesh in dentures, less than 1% of dentures made add mesh to the productOur lab misread the script and the mesh was not added to the original upper dentures during the processingAt no charge to the patient, we remade the upper denture with mesh.On the lower arch, the patient purchased two partial dentures, the first was an Interim partial denture ADA Code *** and the second was a Flexible base partial ADA Code *** (please note the signed treatment plan with both items)In most cases, it is recommended that when extractions are completed, the patient waits until the mouth and the bone area are completely healed and resorbed before completing a permanent partialIn this patient's treatment plan, it was recommended that the patient receives an interim partial denture for the period during her healingThis partial is mostly used for maintaining spaces and is not intended to be a permanent solutionSince the partial requires several adjustments and relines while the patients mouth is changing, the materials that are used are not high gradeThis partial is intended to be discarded once the permanent partial is placedThe Interim partial was placed on 12/18/which was the
same day her extractions were completedThe permanent partial, Flexible base partial, was crafted then seated in the patient mouth on 4/22/If the patient is unhappy with her permanent lower partial or permanent upper denture, we would be more than happy to have her return all of the permanent dentures and we will refund her and the insurance companies for that portion of the treatmentAs far as the interim partial, it was only designed to last until the permanent partial was inserted,
Concern 5): Now I'm complaining about the double billing of not only the filling that should not havebeen billed for but for the partial that was billed for to medicare and my husbands dental insuranceIt is clearly billed on the original billing at and they are sending a bill for 1099,to these Insurance company's, I would like the Dr's notes to be written out so that I can read them to make sure that it is correct.Answer: I think that the issue regarding the two partials purchased was clearly explained in the answerto concern #4, The patient received (two) separate partials, an Interim (inserted 12/18/16) and a Permanent Flexible (Inserted 4/22/16)As per the American Dental Association and our contracts with each insurance company, these have been billed out according to the rules and regulations governing the dental industryIt was also agreed to and signed off by the patient on the attached treatment plan dated 12/15/The filling concern has also been addressed in detail and to be clear, the patient and insurance have paid $(zero dollars) for the filling and the charge was fully adjusted/reversed off the ledger on 3/22/16.If the patient would like a copy of her records, we would be more than happy to make copies for her, but it is not practical for us to re-write the dentists notes from each visit.
In closing, I hope this addresses each and every concern you have had with Peach Street DentalWe try very hard to make every patient happy and hope that our offer to fully refund the upper denture and lower permanent partial is acceptable to you and will resolve this matterSharon G***/Offlce ManagerPeach Street Dental & Dentures

To Whom It May Concern:We are writing in regards to the complaint that was filed against our company, ID # *** that was submitted on 5/23/2016.12/18/2015-The patient came into the office to have teeth #and #surgically extracted by Dr.N** and her Interim dentures were placedmonths
later on 4/22/her perm was placed.Dr N**'s treatment notes indicate that the buccal restoration of # had come out and the patient was made aware.1/25/2016- The patient came in for a filling on #There was nothing noted in the chart that #would be done at no charge, it was however billed to both Primary and secondary insurance.3/22/2016' We received a denial from the primary and secondary Insurance for the filling on tooth #in the amount of $for date of service 1/25/Upon receiving the denial the patients account was adjusted in the amount of $out of courtesy.5/23/2016- The patient called in regards to billing, A returned call and message to the patient was made after reviewing the accountPatient never returned call.5/26/2016- After reviewing the account entirely it appears that there were no billing errors.* Please see enclosed treatment plan signed by the patient, treatment notes, and ledger.We would like to take the opportunity to apologize for any confusion to the patient Please feel free to contact our office in regards to any correspondence to this matter.Sincerely,Sharon G***Office manager Peach Street Dental and Dentures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** ** *** *** *** ** * *** ** *** *** ** *** *** *** ** *** ***I am not going to answer the concerns one by oneThe treatment case speaks for itself There is NO statement about the interim denture to be billed on it's own as it was billed and paid for by ***Along with everything else from the evaluation, cleaning, etcAll of which was billed and paid by my insurance which is called double billingI am getting tired of the covering up and lyingEither pay back what was wrongfully billed to the insurance or pay back *** the entire amount of what I was chargedI have gone through enough with this so called business and what they do to peopleIf only more would stand up for themselves it would come out how bad this business practices unethical businessPeople need to start looking at all paper work and communicating with their insurance companyI am currently awaiting all copies of what was charged and paid to Peach St Dental by my insurance and will fax all copies immediately to the Bureau.I am going to keep rejecting any answer this business gives because it is incorrect and a total coverup of what is actually going on. This business needs to be seriously investigated and I am hoping to be the one to get it done
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will try to list the reasons by number:I cannot read nor understand the writing by whatever Dr on the patient formI was seen at Peach st Dental on January 6, 8, 11, 14, March 28, April 4, These dates do not show any where on the response from Peach St DentalAs to the filling and the double billing, not only did Dr N** tell me he knocked it off during the extraction of my lower teeth he called Dr S*** over to explain and show him what happenedI was told by both Dr's that the filling would be replaced "free of charge"I had to wait months for the filling to be fixed because the healing process took longer than expectedI was given a prescription of Chlorhexidine Gluconate, a rinse, to help with the healingI feel that this was due to the way that Dr N** did the pulling of my teethI've never taken to healing that long for any dental workI've spoken to Sharon the office manager of different occasionsThe first was when an employee was very nasty with me and that is when she told me that I will deal with Dr S*** OnlyThe second was in regards to shoddy workmanship on the first set of top dentures that was made for meNot only did they forget the mesh, that was clearly written on the forms, the teeth were crooked, not smooth and many other thingsI was told to wear them and another set would be made properly for meThe second set is do thick that even after tries to fix them I still cannot wear them because they are so thick that you cannot understand what I'm saying and they don't stay in my mouthThe third time I spoke with her was after my partial was made and I noticed how cheaply made they wereI was under the understanding that they were to be made of good quality denture resinThey are of the cheapest resinWhen I asked a specific question to Sharon all she did was double talk and not answer what I was askingI got fed up and just got up and walked outNow I'm complaining about the double billing of not only the filling that should not have been billed for but for the partial that was billed for to Medicare and my husbands dental insuranceIt is clearly billed on the original billing at and they are sending a bill for to these insurance company's I would like the Dr's notes to be written out so that I can read them to make sure that it is correct.
Regards,
*** ***

To whom it may concern;
This letter Is Intended to address a complain that Peach Street Dental & Dentures received by the Revdex.com, ID
number ***
First I would like to address the claim regarding the couponI have enclosed a copy of the full coupon which shows the disclaimer and I have noted the area that clearly states that the "coupon is not valid with insurance"Because this patient had insurance at the time of the appointment, they do not qualify for the free exam & x-ray promotionThis coupon is intended to provide a small relief for patients that do not have the benefits associated with dental insurance
With regard to the statement made in the complaint, "the dentist refused to address the needed treatment", this can be easily clarifiedA prescription is still in the patient's chart which had been written at the patient's first appointment and intended to be delivered to the patient at the completion of the consultationThe prescription was left behind, I would assume, because the patient left (as stated in the complaint), before we could finish with the consultation
In an effort to resolve the complaint, Peach Street Dental & Dentures will adjust the balance of $from the patient's account leaving the patient with a zero balance
Please let me know if you have any other questions or concerns
*** ***
Office Manager
Peach Street Dental & Dentures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI will try to list the reasons by number:
I cannot read nor understand the writing by whatever Dr on the patient formI was seen at Peach st Dental on January 6, 8, 11, 14, March 28, April 4, These dates do not show any where on the response from Peach St DentalAs to the filling and the double billing, not only did Dr N** tell me he knocked it off during the extraction of my lower teeth he called Dr S*** over to explain and show him what happenedI was told by both Dr's that the filling would be replaced "free of charge"I had to wait months for the filling to be fixed because the healing process took longer than expectedI was given a prescription of Chlorhexidine Gluconate, a rinse, to help with the healingI feel that this was due to the way that Dr N** did the pulling of my teethI've never taken to healing that long for any dental workI've spoken to Sharon the office manager of different occasionsThe first was when an employee was very nasty with me and that is when she told me that I will deal with Dr S*** OnlyThe second was in regards to shoddy workmanship on the first set of top dentures that was made for meNot only did they forget the mesh, that was clearly written on the forms, the teeth were crooked, not smooth and many other thingsI was told to wear them and another set would be made properly for meThe second set is do thick that even after tries to fix them I still cannot wear them because they are so thick that you cannot understand what I'm saying and they don't stay in my mouthThe third time I spoke with her was after my partial was made and I noticed how cheaply made they wereI was under the understanding that they were to be made of good quality denture resinThey are of the cheapest resinWhen I asked a specific question to Sharon all she did was double talk and not answer what I was askingI got fed up and just got up and walked outNow I'm complaining about the double billing of not only the filling that should not have been billed for but for the partial that was billed for to Medicare and my husbands dental insuranceIt is clearly billed on the original billing at and they are sending a bill for to these insurance company's I would like the Dr's notes to be written out so that I can read them to make sure that it is correct
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Whom It May Concern;This letter is being sent in response to the patient complaint letter dated 6/1/2016 assigned ID # [redacted].We would like to again take the opportunity to apologize for any confusion to our patientWe would like to confirm that our doctors' record all clinical and treatment notes In the patients chart. Ail visits are also recorded In the patient ledgerAt the time of visit he filling in question was billed to Insurance. Without payment from the insurance the account was adjusted as a professional courtesy on March 22nd 2016 in the amount of $139.00.Again we apologize for any confusion.The patient may contact our office with any other concerns with the current product,Cc: Treatment case CC: LedgerOffice ManagerPeach Street Dental and Dentures[redacted]
[redacted]
Office - ###-###-####Fax-###-###-####

January 5, 2018 To Whom It May Concern;This letter is being sent in response to the patient complaint letter dated 01/04/2018 assigned ID # [redacted].We would like to take the opportunity to apologize for any negative issues you have experienced in our office. We take our patients concerns and...

reviews very seriously and we will assure you that all of the concerns will be addressed.Also take note that we have different styles of prosthetics with different term warranties (see attached). We do stand behind our products and will honor our warranties . We will and have honored the 7 year warranty (from 4/22/2014-4/22/19). As I can see in our records, we have done one repair on 09/01/2017 at no charge to patient.Unfortunately, due to HIPPA, I am unable to disclose any information on your brother-in-law's concerns. However, if he was to contact our office directly I would be more than happy to go over all of his concerns and address them immediately.We focus and strive to give our patients the best care and to make our patients feel comfortable coming to us with their concerns.Please feel free to contact our office with any concerns you still have.Sharon G[redacted]Office ManagerPeach Street Dental and Dentures[redacted]Office - ###-###-####Fax-###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Complaint ID [redacted]To whom it may concern;This letter is a response to complaint [redacted],In an attempt to clarify our answer, we will be taking each concern and responding to them step by step.Concern 1): The comprehensive evaluation that was charged $59 should have been free. They havenumerous commercials out stating this, yet I was billed, why?Answer: Each and every one of our commercials and coupons have disclaimer that clearly explain thatthe "offer is not valid with insurance". Our discounts and coupons are intended to help patients that do not have the financial benefit of insurance coverage. I have attached examples of the wording of our disclaimers that are used with discounts and coupons. If you find an ad that does not include the disclaimer, we will gladly refund the insurance any money that was received due to that error, but we are very clear that the insurance patients cannot use the coupons/discounts.*Must mention ad or present coupon at time of initial consultation. Not valid with previous or ongoing work. Offer not valid with Insurance and cannot be used with some 3rd party financing options. Financing provided by 3rd party tender and subject to credit approval. Discounts cannot be combined. Discounts taken off usual and customary fees. Offer subject to change. See office for details. Expiration Date...Concern 2): I see numerous billings to my Insurance companies. What are they for? The only thing thatshould have been billed to my insurance was a $50 cleaning, I asked what a cleaning would cost before I agreed to it. If they are charging more than that I was lied to.Answer: At Peach Street Dental & Dentures we try very hard to explain the out of pocket costs and theinsurance estimates (in writing) before beginning treatment on any patients. Peach Street Dental goes well beyond ordinary documentation and has patients sign several policies and warranties to verify the patient is well aware of the details of their treatment. We have a treatment plan that is signed by the patient with their estimated costs, (see attached). The patient signed the treatment plan which has the Peach Street Dental price for the prophylaxis-adult at $84 and the topical application of fluoride at $29 or $113 total for the cleaning and fluoride visit on 12/16/15,The patient has two insurance companies, so we took adjustments to our fees (Insurance losses) totaling $51 and discounts allocated toward these procedure (Senior as well as Paid In Full) totaling $2.77 totaling adjustment of $53.56. We received payments totaling $59.25 for the cleaning and fluoride, $16.24 from the patient and $43 from her insurances. The total of the payments and adjustment allocated for the cleaning and fluoride is correct and the total match the $113 posted to the ledger.I am sorry that the ledger is difficult to understand, but the account has been reviewed and the ledger is completely accurate. I am sure that if you contact the insurance companies, they will agree that the ledgeritems discussed regarding the losses and payments entered are completed correctly. They have also sent EOB's to the patient which should detail the adjustments and payments which have been entered.Concern 3): As to the filling and the double billing, not only did the Dr. N** tell me he knocked It offduring the extraction of my lower teeth, he called Dr. S[redacted] over to explain and show him what happened. I was told by both Dr.s that the filling would be replaced "free of charge'. I had to wait 2 months for the filling to be fixed because the healing process took longer than expected. I was given a prescription of Chlorohextdine Gluconate, a rinse, to help with the heating. I feel that this was due to the way Dr. N** did the pulling of my teeth. I never taken to healing that long for any dental work.Answer: The filling was completed on 1/25/16 and was charged to the patient ledger ($139) on thesame date. After the initial complaint was received and we had been informed of the patients concerns, we posted the adjustment for the charge dated on the ledger 3/22/16, the adjustment was posted to the patient ledger as a professional courtesy to offset to the charge dated 1/25/16. Once again the ledger is correct and we did not charge (adjusted) the patient for the filling as per the request. As far as healing, after an extraction, we typically wait 6 months before starting a final partial to ensure the patient bone has resorbed completely and make sure the long-term fit of the partial is not jeopardized. Although the filling was initially posted to the patient ledger, the adjustment made removes the charge and no money was ever received for the filling from the insurance company.Concern 4) I've spoken to Sharon, the Office Manager, on 3 different occasions. The first was when an employee was very nasty with me and that is when she told me that I will deal with Dr. S[redacted] only. The second was in regards to shoddy workmanship on the first set of top dentures that was made for me. Not only did they forget the mesh, that was clearly written on the form, the teeth were crooked, not smooth and many other things. I was told to wear them and another set would be made properly for me. The second set is too thick that even after 2 tries to fix them, I still cannot wear them because they are so thick that you cannot understand what I'm saying and they don't stay in my mouth. The third time I spoke with her was after my partial was made and I noticed how cheaply made they were. I was under the understanding that they were to be made of good quality denture resin. They are of the cheapest resin. When I asked a specific question to Sharon, all she did was double talk and not answer what I was asking. I got fed up and just got up and walked out.Answer: I would like to respond to this is two parts to ensure I am clear regarding the issues.The patient purchased a replacement upper denture. She is correct that the mesh was not added to the denture and we apologize. it Is very uncommon to use mesh in dentures, less than 1% of dentures made add mesh to the product. Our lab misread the script and the mesh was not added to the original upper dentures during the processing. At no charge to the patient, we remade the upper denture with mesh.On the lower arch, the patient purchased two partial dentures, the first was an Interim partial denture ADA Code [redacted] and the second was a Flexible base partial ADA Code [redacted] (please note the signed treatment plan with both items). In most cases, it is recommended that when extractions are completed, the patient waits until the mouth and the bone area are completely healed and resorbed before completing a permanent partial. In this patient's treatment plan, it was recommended that the patient receives an interim partial denture for the period during her healing. This partial is mostly used for maintaining spaces and is not intended to be a permanent solution. Since the partial requires several adjustments and relines while the patients mouth is changing, the materials that are used are not high grade. This partial is intended to be discarded once the permanent partial is placed. The Interim partial was placed on 12/18/16 which was thesame day her extractions were completed. The permanent partial, Flexible base partial, was crafted then seated in the patient mouth on 4/22/16. If the patient is unhappy with her permanent lower partial or permanent upper denture, we would be more than happy to have her return all of the permanent dentures and we will refund her and the insurance companies for that portion of the treatment. As far as the interim partial, it was only designed to last until the permanent partial was inserted,Concern 5): Now I'm complaining about the double billing of not only the filling that should not havebeen billed for but for the partial that was billed for to medicare and my husbands dental insurance. It is clearly billed on the original billing at 899.00 and they are sending a bill for 1099,00 to these Insurance company's, I would like the Dr's notes to be written out so that I can read them to make sure that it is correct.Answer: I think that the issue regarding the two partials purchased was clearly explained in the answerto concern #4, The patient received 2 (two) separate partials, an Interim (inserted 12/18/16) and a Permanent Flexible (Inserted 4/22/16). As per the American Dental Association and our contracts with each insurance company, these have been billed out according to the rules and regulations governing the dental industry. It was also agreed to and signed off by the patient on the attached treatment plan dated 12/15/15. The filling concern has also been addressed in detail and to be clear, the patient and insurance have paid $0 (zero dollars) for the filling and the charge was fully adjusted/reversed off the ledger on 3/22/16.If the patient would like a copy of her records, we would be more than happy to make copies for her, but it is not practical for us to re-write the dentists notes from each visit. In closing, I hope this addresses each and every concern you have had with Peach Street Dental. We try very hard to make every patient happy and hope that our offer to fully refund the upper denture and lower permanent partial is acceptable to you and will resolve this matter.Sharon G[redacted]/Offlce ManagerPeach Street Dental & Dentures

Sept 19th 2014
To whom it may concern;
This letter is intended to address a complain that Peach Street Dental fit Dentures received by the Revdex.com, ID number [redacted].
Peach Street has reviewed the case in detail in an attempt to understand why the patient...

feels they have overpaid. Enclosed you will find a copy of our blank patient warranty. The documents we have on file show that the patient selected the NaturalFit Dentures.
The NaturalFit Dentures are $1599 each plate or $3198 for the set of dentures. The patient also had 2 root tips extracted which are $239 per extraction or $478. The initial exam and x-rays were $158 for a grand total of $3834. Peach Street estimated that the insurance would pay $1000 toward the work which it did pay the estimated total. The patient paid $2500 out of pocket for a total paid to Peach Street of $3500 which included the insurance. A $334 dollar full payment discount was given to the patient. That discount brings the current patient balance to zero.
It clearly states on the warranty page that the patient understood which denture set she was selecting. We have our patients initial next to the denture on the warranty and sign the bottom of the page which states, "I have chosen to have my dentures upgraded from my insurance allowable. I understand that I am responsible for the difference in cost between the denture that is allowed by my Insurance, to the denture that I have selected. I am also responsible for the fee that my insurance company specified as my co-pay." The insurance denture is the $999 per plate denture which was billed to the insurance company and the $600 per plate was for the upgrade which the patient signed for and shows on the warranty page.
It appears that we have billed the case correctly and that the ledger reflects the details which were explained to the patient during the initial consultations. I hope this letter satisfies the patient concerns and resolves the any concerns.
[redacted]
Office Manager
Peach Street Dental & Dentures

To Whom It May Concern:
We are writing in regards to the complaint that was filed against our company, ID # [redacted] that was submitted on 5/23/2016.12/18/2015-The patient came into the office to have teeth #20 and #28 surgically extracted by Dr.N** and her Interim...

dentures were placed. 6 months later on 4/22/2016 her perm was placed.Dr N**'s treatment notes indicate that the buccal restoration of # 21 had come out and the patient was made aware.1/25/2016- The patient came in for a filling on #21. There was nothing noted in the chart that #21 would be done at no charge, it was however billed to both Primary and secondary insurance.3/22/2016' We received a denial from the primary and secondary Insurance for the filling on tooth #21 in the amount of $139.00 for date of service 1/25/2016. Upon receiving the denial the patients account was adjusted in the amount of $139.00 out of courtesy.5/23/2016- The patient called in regards to billing, A returned call and message to the patient was made after reviewing the account. Patient never returned call.5/26/2016- After reviewing the account entirely it appears that there were no billing errors.* Please see enclosed treatment plan signed by the patient, treatment notes, and ledger.We would like to take the opportunity to apologize for any confusion to the patient Please feel free to contact our office in regards to any correspondence to this matter.Sincerely,Sharon G[redacted]Office manager Peach Street Dental and Dentures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Ms. [redacted]
I am in receipt of the current response from Peach St Dental and am finding a lot of indiscrepencies.
1.  The comprehemsive evaluation that was charges $59 should have been free. They have numerous commercials out stating this, yet I was billed, why?
2.  I see numerous billings to my insurance companies. What are they for?  The only thing that should have been billed to my insurance was a $50 cleaning. I asked what a cleaning would cost before I agreed to it. If they are charging more then that I was lied to. I could have gone to my own dentist for the cleaning for $50.
3.  I am still not getting the answer on why I'm being double billed on my partial, that I can not wear. Again, I'm being ignored or the double talk. Why can't we get a straight answer.
4.  Since my insurance paid for something they should not have I should be re-imbursed since I have to pay for this insurance. It's businesses like these that cause insurance hikes for people like me.
Sincerely,
[redacted]

Review: I presented a coupon from this companies website (Valued at $158) for a "Free exam and XRAYs" at checkin for my appointment. Then, I was sent a bill for $158.00. Not just me, but my family was treated very badly here by the staff, so badly in fact, that I walked out before the appointment was finished. It's pretty bad when a dental technician screams at an adult patient's mom. The dentist refused to treat a problem that needed treated, and later that was verified by my new dentist. I got absolutely nothing from this place but grief, so what should I pay $158 for?Desired Settlement: I want this $158 bill removed. Not only did I present a coupon for it free (I have two witnesses that saw me hand it to the checkin clerk), but took abosolutely no treatment from this location. I had to go to a second dentist a couple days later to be treated appropriately.

Business

Response:

Review: I got new dentures from these people and am very dissatisfied with them, in less than two years I have been back three times due to them breaking in half while I was biting down on foodDesired Settlement: I would like a full refund of my 3000.00 , the quality of these dentures are non satisfactory.. I have been back three times within two years for the same thing cracked while eating