Peach Street Dental & Dentures, PC.

Review: I went through a second party for a loan for my complete dental treatment, [redacted] now known as [redacted], for the amount of $3613.00. This covers everything, according to the paperwork that I have.

Peach St Dental has filed claims to my dental insurance for a filing, that they said was to be done free of charge due to a mistake done by one of their dentists when he pulled one of my teeth. He knocked a filling off and they offered to put it back on free. They then billed my insurance company for it.

Today, May 23rd, I received a notice from my insurance company about a claim in for processing. I phoned Peach St Dental and asked what the claim was for. I was informed it was for the amount of $1099.00 for my bottom partial plate, which I've been billed $899.00 and paying for through [redacted].

Peach St Dental is double billing, not only me, but how many others?Desired Settlement: Billing Adjustment

Business

Response:

To Whom It May Concern:We are writing in regards to the complaint that was filed against our company, ID # [redacted] that was submitted on 5/23/2016.12/18/2015-The patient came into the office to have teeth #20 and #28 surgically extracted by Dr.N** and her Interim dentures were placed. 6 months later on 4/22/2016 her perm was placed.Dr N**'s treatment notes indicate that the buccal restoration of # 21 had come out and the patient was made aware.1/25/2016- The patient came in for a filling on #21. There was nothing noted in the chart that #21 would be done at no charge, it was however billed to both Primary and secondary insurance.3/22/2016' We received a denial from the primary and secondary Insurance for the filling on tooth #21 in the amount of $139.00 for date of service 1/25/2016. Upon receiving the denial the patients account was adjusted in the amount of $139.00 out of courtesy.5/23/2016- The patient called in regards to billing, A returned call and message to the patient was made after reviewing the account. Patient never returned call.5/26/2016- After reviewing the account entirely it appears that there were no billing errors.* Please see enclosed treatment plan signed by the patient, treatment notes, and ledger.We would like to take the opportunity to apologize for any confusion to the patient Please feel free to contact our office in regards to any correspondence to this matter.Sincerely,Sharon G[redacted]Office manager Peach Street Dental and Dentures

Review: I had some dental work done. I was in the chair for 2 1/2 Hrs. The dentist left and worked on someone else three times during this period. they had to give me more novacane in order to finish.At the end of the work I voiced my displeasure that they only repaired one tooth when they were next to each other.After I went home I got madder and madder.Peach St. dental had arranged a loan for the work.I recieved a statement that Peach St. billed them $318 for that visit.A couple days before my next appt. I called to cancel and said I would not be back.I stated I wanted the remainder of my loan sent back to the lender and I wanted a statement of services already done.They sent me a bill I cant even read.The loan value was for fixing four teeth, they ended up billing me a second time for most of the money.Desired Settlement: A refund of the second billing.

Business

Response:

ID:[redacted]

To Whom It Concern;

This letter is intended to explain the circumstances regarding a complaint received by from the Revdex.com dated 10/28/14.

The patient was schedule for a visit that is normally a two visit procedure, because this patient was doing well our dentist decided to complete both steps in one visit. It is not uncommon for the dentist to give the patient a break and return to complete the procedure, I would like to apologize that this was not explained to the patient and we will be more diligent in explaining this to our patient in the future,

After reviewing the ledger, the requested refund was completed properly and the account was never double billed. This was recently explained to the patient and it appears that he is satisfied with our explanation.

Sincerely,

[redacted]/Office Manager

Review: I got a loan for $2500.00 for new dentures. I did not order the "best quality" because I simply cannot afford them. My insurance was charged over $800.00 as well. After reviewing my insurance claim I realized there was on over payment of $866.00; I called my ins. co. and confirmed. I call P S Dental and they also confirmed I had a credit of $866.00. She first said I could not have refund right away and that it would go to bank that loaned my the money. Before the end of day there was a message on my phone that said they made a mistake and I got the better denture and would not receive a refund at all (the phone message is saved)Desired Settlement: I wand a full refund

Business

Response:

Sept 19th 2014

To whom it may concern;

This letter is intended to address a complain that Peach Street Dental fit Dentures received by the Revdex.com, ID number [redacted].

Peach Street has reviewed the case in detail in an attempt to understand why the patient feels they have overpaid. Enclosed you will find a copy of our blank patient warranty. The documents we have on file show that the patient selected the NaturalFit Dentures.

The NaturalFit Dentures are $1599 each plate or $3198 for the set of dentures. The patient also had 2 root tips extracted which are $239 per extraction or $478. The initial exam and x-rays were $158 for a grand total of $3834. Peach Street estimated that the insurance would pay $1000 toward the work which it did pay the estimated total. The patient paid $2500 out of pocket for a total paid to Peach Street of $3500 which included the insurance. A $334 dollar full payment discount was given to the patient. That discount brings the current patient balance to zero.

It clearly states on the warranty page that the patient understood which denture set she was selecting. We have our patients initial next to the denture on the warranty and sign the bottom of the page which states, "I have chosen to have my dentures upgraded from my insurance allowable. I understand that I am responsible for the difference in cost between the denture that is allowed by my Insurance, to the denture that I have selected. I am also responsible for the fee that my insurance company specified as my co-pay." The insurance denture is the $999 per plate denture which was billed to the insurance company and the $600 per plate was for the upgrade which the patient signed for and shows on the warranty page.

It appears that we have billed the case correctly and that the ledger reflects the details which were explained to the patient during the initial consultations. I hope this letter satisfies the patient concerns and resolves the any concerns.

Office Manager

Peach Street Dental & Dentures