Peachtree Casualty Insurance Company

Peachtree Casualty is investigating this claim under a Reservation of RightsThe involved vehicle that is insured under our policy does not appear to be owned by our named insuredIf this is the case, and our insured has no insurable interest, we will be unable to attach coverageFurther, the driver of the vehicle is not listed on our policyWe have advised the consumer that neither our insured or the unlisted operator of the vehicle have cooperated with our coverage investigation We are unable to move forward at this time and are also unable to provide the consumer with a timeline as to when this issue has been resolvedWe have advised the consumer that he can go through his own coverage under his own policyHowever, there is nothing at this point in time that we can do to resolve or expedite this claim Thank you, [redacted] VP Claims East Personable Claims Services on behalf of Peachtree Casualty Insurance Company

I called and spoke to Ms [redacted] just nowI advised her that we required either cooperation from our insured or a police report that supports her version of the lossMs [redacted] received a "Drivers Exchange of Information", which is not a police reportIt provides the parties and vehicles involved but nothing relating to the facts of the lossI attempted to determine if there was an incident report through my online toolsThere is no report found based upon the vehicles' involved VIN's or the drivers' namesMs [redacted] is to email me the Driver's Exchange form tomorrow and I will see if there is any additional information in it that would lead me to locate a full reportI telephoned my named insured, [redacted] at the only number we have and it rings out, as there is no voice mail set up for itWe have mailed a contact letter, as well as a request for Mr [redacted] to cooperate with our accident investigationIf we are unable to secure any additional information, either through a police report or through our insured's cooperation, we will have no choice other than to disclaim coverage due to our insured's failure to cooperate Thank you, [redacted] phone:

We acknowledge receipt of your inquiry wherein [redacted] advised that his carrier, Allstate, provided us with permission to advance pay his deductible and place [redacted] into a rental vehicleOur insured, Brett Share, carried $10,Property Damage limits under his Personal Auto Policy with Peachtree Casualty The involved accident was a three vehicle lossOurs insured's vehicle's damages do not count toward the total limit of liability of $10,This loss occurred in [redacted] & is written under a [redacted] contract [redacted] is not a first come, first serve state, but is a pro rata state, with respect to damagesAllstate cannot control the limits nor the pro rata claim made by the other party involved in the lossThereforeas we explained to the consumer and Allstate, we are unable to advance [redacted] hos $1,deductible or place him into a rental vehicle Upon our determination as to the total amount of the property damages, we will make our offers based upon the negligence and liability laws under which we are governed for the State of [redacted] Should you have additional questions or concerns, please contact meFurther, please reference claim number [redacted] Thank you, [redacted] VP Claims East Peachtree Casualty Insurance Company [redacted]

We acknowledge receipt of your inquiry wherein [redacted] advised that his carrier, Allstate, provided us with permission to advance pay his deductible and place [redacted] into a rental vehicleOur insured, Brett Share, carried $10,Property Damage limits under his Personal Auto Policy with Peachtree CasualtyThe involved accident was a three vehicle lossOurs insured's vehicle's damages do not count toward the total limit of liability of $10,This loss occurred in [redacted] & is written under a [redacted] contract [redacted] is not a first come, first serve state, but is a pro rata state, with respect to damagesAllstate cannot control the limits nor the pro rata claim made by the other party involved in the lossThereforeas we explained to the consumer and Allstate, we are unable to advance [redacted] hos $1,deductible or place him into a rental vehicleUpon our determination as to the total amount of the property damages, we will make our offers based upon the negligence and liability laws under which we are governed for the State of [redacted] Should you have additional questions or concerns, please contact meFurther, please reference claim number [redacted] .Thank you, [redacted] VP Claims EastPeachtree Casualty Insurance Company [redacted]

Hi ***,I spoke to the insured today and he stated cancelling his bank account to stop the automatic drafts. We discussed if he had duplicate coverage that I would backdate the cancellaiton in effort to refund premium for over charged insurance. We require the proof of duplicate coverage
before cancellation. Once received, the backdated cancellation will be processed. I provided my email, phone, direct line and fax number to Mr*** in hopes he will respond accordingly. In December we left a detailed message for Mr*** to call us back and advised what documentation is required in order to cancel, but never heard back from the insured Once I receive the required documentation, I will proceed accordingly. Please let me know if you have any questions or concerns.Thank you,*** ***

This company customer service department lack of knowledge about documentation required by the Department of Motor Vehicles My driver's license was suspended due to the incompetency of this company I called over times, and each person kept telling me to call other numbers Nobody knew about a Proof Insurance Coverage Letter certifying that my car involved in the accident was covered by them the day of the accident Even though we sent a sample of the letter, they said that they do not issue those letters DMV indicated that other well known companies issues those letters all the time We could identified, that even though they are licensed to offer car insurance in FL they do not have any knowledge about Florida auto law and requirements Speaking to a customer service representative it was like telling a years old child what you needThey kept reading a sketch repeating the same over and over even though I explained them what I specifically needed I have been days with my license suspended, I can loose my job because I can't drive and they did not care Never use this company even though they can offer the lowest rate in the market

Revdex.com,
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Thank you for your help, but they have contacted meI sent them another email the same day I contacted you and they contacted me TuesdayYou can close this complaint number *** ***

I called and spoke to Ms*** just nowI advised her that we required either cooperation from our insured or a police report that supports her version of the lossMs*** received a "Drivers Exchange of Information", which is not a police reportIt provides the parties and vehicles involved
but nothing relating to the facts of the lossI attempted to determine if there was an incident report through my online toolsThere is no report found based upon the vehicles' involved VIN's or the drivers' namesMs*** is to email me the Driver's Exchange form tomorrow and I will see if there is any additional information in it that would lead me to locate a full report. I telephoned my named insured, *** *** at the only number we have and it rings out, as there is no voice mail set up for itWe have mailed a contact letter, as well as a request for Mr*** to cooperate with our accident investigation.If we are unable to secure any additional information, either through a police report or through our insured's cooperation, we will have no choice other than to disclaim coverage due to our insured's failure to cooperate. Thank you, *** ***phone:

Hi ***,
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I spoke to the insured today and he stated cancelling his bank account to stop the automatic drafts. We discussed if he had duplicate coverage that I would backdate the cancellaiton in effort to refund premium for over charged insurance. We require the proof of duplicate coverage before cancellation. Once received, the backdated cancellation will be processed. I provided my email, phone, direct line and fax number to Mr*** in hopes he will respond accordingly. In December we left a detailed message for Mr*** to call us back and advised what documentation is required in order to cancel, but never heard back from the insured Once I receive the required documentation, I will proceed accordingly.
Please let me know if you have any questions or concernsThank you,
*** ***

We were unable to locate any information in our system related to this loss or this partyTherefore, I called Ms*** and she advised that to her knowledge no claim had been reported to Peachtree. I attempted to locate a police report, so that we could secure the policy information for the
Peachtree insured she states was involved in the accidentWe were unable to locate the accident reportHowever, Ms*** advised she had a accident report and would locate it later and call in the claim to our first notice of loss number, I also provided the complainant with my information, to include my direct line, in case she needed additional assistance. A claim will be set up and handled in accordance with our guidelines once Ms*** calls it into our company. Thank you, *** ***VP Claims EastPeachtree Casualty Insurance Company

Revdex.com,Thank you for your help, but they have contacted meI sent them another email the same day I contacted you and they contacted me TuesdayYou can close this complaint number ***.*** ***

Hi Ms[redacted],
class="MsoNormal" "margin: 0px">I am providing you with a response to Complaint [redacted]
We investigated this loss, which was reported by the complainant and were unable to secure cooperation from either our named insured or the unlisted operator of the insured's vehicleSince we were unable to determine if the unlisted driver had permission to drive the involved vehicle or if he was an unlisted household member, an unlisted regular user of the automobile, etc
we were unable to attach coverage to the lossWe apprised the complainant on October 30th, per the attached letter
Should you have any questions or wish to discuss this matter in greater detail, please do not hesitate to inquire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We acknowledge receipt of your inquiry wherein [redacted] advised that his carrier, Allstate, provided us with permission to advance pay his deductible and place [redacted] into a rental vehicle. Our insured, Brett Share, carried $10,000 Property Damage limits under his Personal Auto Policy...

with Peachtree Casualty. 
The involved accident was a three vehicle loss. Ours insured's vehicle's damages do not count toward the total limit of liability of $10,000. This loss occurred in [redacted] & is written under a [redacted] contract. [redacted] is not a first come, first serve state, but is a pro rata state, with respect to damages. Allstate cannot control the limits nor the pro rata claim made by the other party involved in the loss. Therefore. as we explained to the consumer and Allstate, we are unable to advance [redacted] hos $1,000 deductible or place him into a rental vehicle. 
Upon our determination as to the total amount of the property damages, we will make our offers based upon the negligence and liability laws under which we are governed for the State of [redacted]. 
Should you have additional questions or concerns, please contact me. Further, please reference claim number [redacted].
Thank you, 
[redacted]
VP Claims East
Peachtree Casualty Insurance Company
[redacted]

Hi Ms. [redacted], I am providing you with a response to Complaint [redacted] We investigated this loss, which was reported by the complainant and were unable to secure cooperation from either our named insured or the unlisted operator of the insured’s vehicle. Since we were unable to...

determine if the unlisted driver had permission to drive the involved vehicle or if he was an unlisted household member, an unlisted regular user of the automobile, etc… we were unable to attach coverage to the loss. We apprised the complainant on October 30th, per the attached letter. Should you have any questions or wish to discuss this matter in greater detail, please do not hesitate to inquire.

I called and spoke to Ms. [redacted] just now. I advised her that we required either cooperation from our insured or a police report that supports her version of the loss. Ms. [redacted] received a "Drivers Exchange of Information", which is not a police report. It provides the parties and vehicles...

involved but nothing relating to the facts of the loss. I attempted to determine if there was an incident report through my online tools. There is no report found based upon the vehicles' involved VIN's or the drivers' names. Ms. [redacted] is to email me the Driver's Exchange form tomorrow and I will see if there is any additional information in it that would lead me to locate a full report. I telephoned my named insured, [redacted] at the only number we have and it rings out, as there is no voice mail set up for it. We have mailed a contact letter, as well as a request for Mr. [redacted] to cooperate with our accident investigation.
If we are unable to secure any additional information, either through a police report or through our insured's cooperation, we will have no choice other than to disclaim coverage due to our insured's failure to cooperate. 
Thank you, 
[redacted]
phone: 404.941.8974

This insurance is a complete and total joke , I started my policy with them and paid almost 400 dollars just to receive my insurance cards along with a cancelation notice in the mail, when I called the corperation they were very rude , and hung up on me when I asked to speak with a supervisor, and then I only kept the insurance for MAYBE 2weeks, and they are charging me about 300 dollars for 2 weeks . Sorry sorry excuse for a Inuance company, I would rather take my chances with no insurance than have this insurance .

We acknowledge receipt of your inquiry wherein [redacted] advised that his carrier, Allstate, provided us with permission to advance pay his deductible and place [redacted] into a rental vehicle. Our insured, Brett Share, carried $10,000 Property Damage limits under his Personal Auto Policy...

with Peachtree Casualty. The involved accident was a three vehicle loss. Ours insured's vehicle's damages do not count toward the total limit of liability of $10,000. This loss occurred in [redacted] & is written under a [redacted] contract. [redacted] is not a first come, first serve state, but is a pro rata state, with respect to damages. Allstate cannot control the limits nor the pro rata claim made by the other party involved in the loss. Therefore. as we explained to the consumer and Allstate, we are unable to advance [redacted] hos $1,000 deductible or place him into a rental vehicle. Upon our determination as to the total amount of the property damages, we will make our offers based upon the negligence and liability laws under which we are governed for the State of [redacted]. Should you have additional questions or concerns, please contact me. Further, please reference claim number [redacted].Thank you, [redacted]VP Claims EastPeachtree Casualty Insurance Company[redacted]

Peachtree Casualty is investigating this claim under a Reservation of Rights. The involved vehicle that is insured under our policy does not appear to be owned by our named insured. If this is the case, and our insured has no insurable interest, we will be unable to attach coverage. Further, the...

driver of the vehicle is not listed on our policy. We have advised the consumer that neither our insured or the unlisted operator of the vehicle have cooperated with our coverage investigation.
We are unable to move forward at this time and are also unable to provide the consumer with a timeline as to when this issue has been resolved. We have advised the consumer that he can go through his own coverage under his own policy. However, there is nothing at this point in time that we can do to resolve or expedite this claim. 
 
Thank you, 
[redacted]
VP Claims East 
Personable Claims Services on behalf of Peachtree Casualty Insurance Company

Review: The insurer's insuree hit my car and I filed a claim. Peachtree has been ignoring my emails and has ceased contact with me. I can not get a response from them. Their insurer hit me and they are refusing my $1791.45 claim

claim #[redacted]

my statement to the insurance company

I was making a left from [redacted] Ave (eastbound) onto 24th st. I had right of way. there is a stop sign at 24th and 24th dead ends at

[redacted] Ave. From 24th you can only go left or right, 24th does not continue on the other side of [redacted].

The person that hit me was stopped in the middle of both lanes of 24th and a little bit passed the stop

sign. before I could finish making my left turn onto 24th he pulled out and hit my car. He started yelling and getting

irate. I got out of my vehicle and could smell [redacted] coming from his car. I had called the police and told him, at which

point he fled the scene. He came back and fled again, then came back. The police then showed up after he came back the 3rd time.

The police charged him with hitting my vehicle. Damage to my car was the drivers side rear fender and broken tail light. Damage to the his

vehicle looked to be paint marks from my car

Following his attitude and extreme anger I did a check on his criminal record and he has many for possession of [redacted] and [redacted] with intent to deliver, fleeing to elude police, operating an unregistered vehicle, and a plethera of other convictions. It is my strong opinion that he had something illegal in the truck and he fled the first time to ditch it. As he fled he was traveling at a high rate of speed down 24th where the speed limit I believe is 25. This individual is a danger to all those on the road, in my opinion, and consideration should be given into insuring him is in the best interest.Desired Settlement: I want my car fixed!!!!!!!!!

Business

Response:

Hi Ms. [redacted], I am providing you with a response to Complaint [redacted] We investigated this loss, which was reported by the complainant and were unable to secure cooperation from either our named insured or the unlisted operator of the insured’s vehicle. Since we were unable to determine if the unlisted driver had permission to drive the involved vehicle or if he was an unlisted household member, an unlisted regular user of the automobile, etc… we were unable to attach coverage to the loss. We apprised the complainant on October 30th, per the attached letter. Should you have any questions or wish to discuss this matter in greater detail, please do not hesitate to inquire.