August 12, 2015Dear [redacted] ,We are in receipt of your letter dated August 3, regarding [redacted] [redacted] signed a month contract dated April 8, (see attached)Amounts currently due are those billed within the term of but unpaid and in accordance with her contractLate fees and service charges other than dues have been waived.Cancellation procedures are clearly stated under Paragraph.Jon the reverse side of the contractTo the best of our knowledge and based on ** [redacted] 's complaint, those procedures have not been followed.As many companies do, we utilize an independent outside collection agency to collect past due amounts from our members.Please let me know if there are any questions or need for additional information.Very truly yours,Dennis RController
Ms [redacted] signed a Membership Agreement on October 24, for a month to month membership paying $per month which included $per month dues and $per month locker rental In addition, the agreement included an Club Enhancement fee of $to be charged annually on December Ms [redacted] is paying $per month for dues which is less than the club's standard pricing for the type of membership she purchasedOur standard fees are $per month for a month to month membership which does not include the use of a lockerStandard pricing for members willing to make a month commitment for their membership is $per monthAt times we may offer promotional pricing to attract new members at monthly rates that may be less than our standard rates for a limited period of timeWe also may offer discounted rates to employees of companies where the company has committed to providing a minimum number of membershipsWe are currently offering a promotion for non members to use our facilities for days for $and at the end of the days the individual would be required to purchase a membership at standard pricing for continued use of the facilityThe Club Enhancement fee is meant to ensure that both the facility and the equipment are properly maintained and upgraded as deemed appropriateWe have an in house maintenance staff manned by skilled professionals who are responsible for maintaining all equipmentAny faulty equipment should be reported to the club staffAll efforts are made to repair all faulty equipment as soon as possible depending on the maintenance staff’s schedule as well as the need to order any partsAny injuries sustained by members while on club premises should be reported to club staff and an incident report completed detailing the situation
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received an email from Sweat today, 6/29/Their response to my complaint (dated 6/26/2015) states that I have been removed from their lists and will no longer receive solicitationsSo why did I get another email? Regards, [redacted] ***
------ Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Fri, Dec 23, at 9:AMSubject: Fwd: Complaint ID [redacted] - ResolvedTo: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] *** < [redacted] @***.com>Date: Fri, Dec 23, at 7:AMSubject: Complaint ID [redacted] - ResolvedTo: [email protected] morning,I am e-mailing in regard to Complaint ID [redacted] This complaint has been resolved by the business to my satisfactionThank you.- [redacted] ***------------------------------------John G [redacted] ***, Ph.D[redacted] @***.com [redacted]
We are in receipt of your letter dated June 13, regarding [redacted] * [redacted] .Mr [redacted] enrolled in a "No Commitment No Enrollment a Month' membership on our Web site on January 11, The "No Commitment" refers to no set term or open term for the membership in contrast to the " Month" term which is the only other membership offered on the Web site shown as - "Month No Enrollment Only a Month""No Enrollment" refers to no enrollment or upfront fee(See attached for Web site offering page)This is clearly indicated in the membership agreement (see attached) which Mr [redacted] signed electronically that reads (see attached):Plan Name: No Commitment No Enrollment a Month Agreement Term: Open Schedule Frequency: MonthlyAS indicated above, Mr [redacted] purchased a membership with an open term, not a day termThe agreement clearly indicates under Recurring Payments that the First Due Date is 2/11/2016, Payments are $and Frequency is monthly.All of our membership agreements contain cancellation provisions, for both the No Commitment and Month membershipsParagraph (J) of Mr [redacted] 's membership agreement clearly states:You may cancel your month-to-month (open) membership upon providing a day notice to [redacted] Services, IncP.OBox ***, Sherwood, AR Payments will have to remain current throughout the days.The earliest record we have of Mr [redacted] requesting to cancel his membership is March 3, The request was not processed as Mr [redacted] owed dues that were billed on February 11, when Credit card charges were declinedMr [redacted] was informed several times afterwards to contact one of our representatives to cancelMr [redacted] eventually cancelled his membership by phone with the manager at our Queen Village locationIn total he paid $in membership fees - $upon enrollment and Sat cancellation - which approximates the amount due from the time of enrollment to thetime when we first received his request to cancelHe was not charged for dues for the day cancellation notification period.Mr [redacted] indicates he is willing to pay for the first months of the membership - he was only charged for monthsWe believe this approximates the billing adjustment Mr [redacted] was requesting.We do not believe that our advertising is deceptive in any way and is supported by appropriate detail in the membership agreement itselfAll members enrolling on our Web site are required to check/click on boxes to: 1) agree to the Terms and Conditions of the agreement 2) read and agree to the Note of the agreement - before finalizing the agreement (see attached for Web site enrollment page)Mr [redacted] indicates he should have read the contract (membership agreement) more carefullyWe agree and believe that the terms of the membership and cancellation provisions are clearly statedWe believe that we have complied with the terms of the membership agreement that Mr [redacted] signed.Please let me know if there are any questions or need for additional information.Very truly yours,Dennis RR [redacted] Controller
June 7, 2016Dear *** ***,We are in receipt of your letter dated May 27, regarding *** ***.We have checked our member and prospect databases and found that *** *** is a former member and have removed his email address from our databases.There is nothing in the complaint that would
justify a refund to *** ***.Could you also please address all future correspondence to Tracy S***, President? *** *** is no longer with the Company?Please let me know if there are any questions or need for additional information.Very truly yours,Dennis RController
We are in receipt of your letter dated June 23, regarding *** ***.We have removed Mr***’s email address from our member and prospect databases to assure that additional emails are not sent to him.Cancellation procedures are clearly stated on the Membership Agreement which he signed
at the time of enrollment at our clubSee attached.Please let me know if there are any questions or need for additional information.Very truly yours,Dennis RR*** Controller
Although we have no way to determine the conversation or representations made at the time of sale, MS*** signed a membership agreement dated July 26, (see attached) which clearly states that the membership expires on September 26, with monthly payments of $beginning on October
24, 2016.Ms*** did receive the credit as she indicated and her membership was cancelled as of November 18, with all future billings cancelled.Please let me know if there are any questions or need for additional information.Also, for more timely response to Revdex.com complaints, please Send all correspondence for any of our eight clubs locations to Sweat Fitness, *** *** *** Avenue, Philadelphia, PA 19147.Location AddressCenter City*** *** *** / Philadelphia, PA Fitler Square *** ** *** Street / Philadelphia, PA Manayunk *** *** Street / Philadelphia, PA Oueen Village *** *** Avenue / Philadelphia, PA Old City ** ** *** ***t / Philadelphia, PA South Philly *** ** *** Ave/ Philadelphia, PA King of Prussia *** *** *** Road / KOP, PA Conshohocken *** *** *** Pike / Conshohocken, PA 19428Thank you.Very truly yours,.Dennis RR***Controller
--------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Jul 30, 2015 at 9:42 AMSubject: Fwd: Revdex.com Complaint ID: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: Michael...
M[redacted] <[redacted]@sweatfitness.com>Date: Wed, Jul 29, 2015 at 4:17 PMSubject: Revdex.com Complaint ID: [redacted]To: [email protected] Whom It May Concern: SWEAT Fitness member [redacted] purchased a gym membership on 3/29/2013. On 7/17/2013, she called our third party member services in regards to cancelling her membership. At that time she was provided information on the cancellation procedure. All cancellations are handled through our members services, "[redacted]". All changes made to a member's agreement is recorded in their membership notes. Her call inquiring about cancellation was recorded in her notes, but no record of her officially cancelling. She claims she had put in a cancellation, but there is not a shred of documentation that states this. She could not provide me documentation or proof of cancellation. She claims she has not used the gym in the past 12-18 months. I have over 1,200 active members at this SWEAT Fitness location and 60% of them don't set foot in the gym. Also, I asked her if she checked her bank statements and she said she had not. If SWEAT wasn't supposed to be charging her, why didn't she stop the charges right away? This is the members responsibility. Our cancellation policy is a 60 day notice to cancel. I attempted to give her the benefit of the doubt and cancel her without the 60 day notice, which is against protocol. I also confirmed the email on her account over the phone. When I cancelled the account I immediately sent her a confirmation email. However, the email It bounced back. I then tried calling her back but received a busy signal. At this time with no accurate contact information, I am unable to send her proof of the cancellation. However, I can ensure that her account has been cancelled and she will not longer be charged. I will also be adding notes to our database regarding the situation. -- Thank you,Michael M[redacted]
We are in receipt of your letter dated June 30, 2015 regarding [redacted].We have checked our member and prospect databases and found that Mr. [redacted]’s email address has been removed from all of them.Due to the close proximity of dates of the letter and the email – June 26 and June 29 – I can only speculate that his email was on an email list that was sent to one of our email services prior to us removing him from our databases.Could you please have him send a copy of the email that he received so that we may track to the source mailing list and assure that his email is removed permanently?We wish to meet Mr. [redacted]'s request that he no longer receive emails from our organization and require his cooperation in that effort.Please let me know if there are any questions or need for additional information.Very truly yours,Dennis R. R[redacted] Controller
------ Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Fri, Dec 23, 2016 at 9:44 AMSubject: Fwd: Complaint ID [redacted] - ResolvedTo: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Fri, Dec 23, 2016 at 7:05 AMSubject: Complaint ID [redacted] - ResolvedTo: [email protected] morning,I am e-mailing in regard to Complaint ID [redacted]. This complaint has been resolved by the business to my satisfaction. Thank you.-[redacted]------------------------------------John G[redacted], Ph.D.[redacted].com[redacted]
October 17, 2016Dear [redacted],[redacted] signed a membership agreement on January 18, 2016 with an expiration date of February 18, 2017 which committed him to monthly dues payments by electronic funds transfer. [redacted] was billed in accordance with the terms of his membership agreement.[redacted]'s...
membership was canceled October 4, 2016 in accordance with the terms of his membership agreement when appropriate proof of his move was submitted.See attached for copy of [redacted]'s membership agreement.Please let me know if there are any questions or need for additional information.Very truly yours,Dennis R. Controller
December 8, 2016Dear [redacted],We work with several databases/systems that are independent of one another but we believe we have now removed [redacted]' email from all active databases.All of our mass emailings contain an unsubscribe link although sales staff may send emails that do not.Our...
Marketing Director and Regional Director have been informed of the complaint to assure that all emails to prospects contain either an unsubscribe link or a statement on how to unsubscribe otherwise.Thank you.Very truly yours,Dennis R. Controller
Ms. [redacted] signed a Membership Agreement on October 24, 2016 for a month to month membership paying $65.00 per month which included $40.00 per month dues and $25.00 per month locker rental. In addition, the agreement included an Club Enhancement fee of $39.00 to be charged annually on...
December 23. Ms. [redacted] is paying $40.00 per month for dues which is less than the club's standard pricing for the type of membership she purchased. Our standard fees are $65.00 per month for a month to month membership which does not include the use of a locker. Standard pricing for members willing to make a 12 month commitment for their membership is $45.00 per month. At times we may offer promotional pricing to attract new members at monthly rates that may be less than our standard rates for a limited period of time. We also may offer discounted rates to employees of companies where the company has committed to providing a minimum number of memberships. We are currently offering a promotion for non members to use our facilities for 30 days for $30.00 and at the end of the 30 days the individual would be required to purchase a membership at standard pricing for continued use of the facility. The Club Enhancement fee is meant to ensure that both the facility and the equipment are properly maintained and upgraded as deemed appropriate. We have an in house maintenance staff manned by skilled professionals who are responsible for maintaining all equipment. Any faulty equipment should be reported to the club staff. All efforts are made to repair all faulty equipment as soon as possible depending on the maintenance staff’s schedule as well as the need to order any parts. Any injuries sustained by members while on club premises should be reported to club staff and an incident report completed detailing the situation.
August 12, 2015Dear [redacted],We are in receipt of your letter dated August 3, 2015 regarding [redacted].[redacted] signed a 12 month contract dated April 8, 2013 (see attached). Amounts currently due are those billed within the term of but unpaid and in accordance with her contract. Late...
fees and service charges other than dues have been waived.Cancellation procedures are clearly stated under Paragraph.J. on the reverse side of the contract. To the best of our knowledge and based on **. [redacted]'s complaint, those procedures have not been followed.As many companies do, we utilize an independent outside collection agency to collect past due amounts from our members.Please let me know if there are any questions or need for additional information.Very truly yours,Dennis R. Controller
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I received an email from Sweat today, 6/29/2015. Their response to my complaint (dated 6/26/2015) states that I have been removed from their lists and will no longer receive solicitations. So why did I get another email?
Regards,
[redacted]
July 15, 2015Dear [redacted],We are in receipt of your letter dated July 13, 2015 regarding [redacted].[redacted] signed a month to month contract dated October 22, 2014 (see attached). Our records indicate that [redacted] checked in for use of club facilities on December 17 and 22, 2014 (see...
attached).Cancellation procedures are clearly stated under Paragraph J. on the reverse side of the contract. To the best of our knowledge and based on [redacted]'s complaint, those procedures have not been followed.Please let me know if there are any questions or need for additional information.Very Truly Yours,Dennis R.Controller
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
August 12, 2015Dear [redacted] ,We are in receipt of your letter dated August 3, regarding [redacted] [redacted] signed a month contract dated April 8, (see attached)Amounts currently due are those billed within the term of but unpaid and in accordance with her contractLate fees and service charges other than dues have been waived.Cancellation procedures are clearly stated under Paragraph.Jon the reverse side of the contractTo the best of our knowledge and based on ** [redacted] 's complaint, those procedures have not been followed.As many companies do, we utilize an independent outside collection agency to collect past due amounts from our members.Please let me know if there are any questions or need for additional information.Very truly yours,Dennis RController
Ms [redacted] signed a Membership Agreement on October 24, for a month to month membership paying $per month which included $per month dues and $per month locker rental In addition, the agreement included an Club Enhancement fee of $to be charged annually on December Ms [redacted] is paying $per month for dues which is less than the club's standard pricing for the type of membership she purchasedOur standard fees are $per month for a month to month membership which does not include the use of a lockerStandard pricing for members willing to make a month commitment for their membership is $per monthAt times we may offer promotional pricing to attract new members at monthly rates that may be less than our standard rates for a limited period of timeWe also may offer discounted rates to employees of companies where the company has committed to providing a minimum number of membershipsWe are currently offering a promotion for non members to use our facilities for days for $and at the end of the days the individual would be required to purchase a membership at standard pricing for continued use of the facilityThe Club Enhancement fee is meant to ensure that both the facility and the equipment are properly maintained and upgraded as deemed appropriateWe have an in house maintenance staff manned by skilled professionals who are responsible for maintaining all equipmentAny faulty equipment should be reported to the club staffAll efforts are made to repair all faulty equipment as soon as possible depending on the maintenance staff’s schedule as well as the need to order any partsAny injuries sustained by members while on club premises should be reported to club staff and an incident report completed detailing the situation
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received an email from Sweat today, 6/29/Their response to my complaint (dated 6/26/2015) states that I have been removed from their lists and will no longer receive solicitationsSo why did I get another email? Regards, [redacted] ***
------ Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Fri, Dec 23, at 9:AMSubject: Fwd: Complaint ID [redacted] - ResolvedTo: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] *** < [redacted] @***.com>Date: Fri, Dec 23, at 7:AMSubject: Complaint ID [redacted] - ResolvedTo: [email protected] morning,I am e-mailing in regard to Complaint ID [redacted] This complaint has been resolved by the business to my satisfactionThank you.- [redacted] ***------------------------------------John G [redacted] ***, Ph.D[redacted] @***.com [redacted]
We are in receipt of your letter dated June 13, regarding [redacted] * [redacted] .Mr [redacted] enrolled in a "No Commitment No Enrollment a Month' membership on our Web site on January 11, The "No Commitment" refers to no set term or open term for the membership in contrast to the " Month" term which is the only other membership offered on the Web site shown as - "Month No Enrollment Only a Month""No Enrollment" refers to no enrollment or upfront fee(See attached for Web site offering page)This is clearly indicated in the membership agreement (see attached) which Mr [redacted] signed electronically that reads (see attached):Plan Name: No Commitment No Enrollment a Month Agreement Term: Open Schedule Frequency: MonthlyAS indicated above, Mr [redacted] purchased a membership with an open term, not a day termThe agreement clearly indicates under Recurring Payments that the First Due Date is 2/11/2016, Payments are $and Frequency is monthly.All of our membership agreements contain cancellation provisions, for both the No Commitment and Month membershipsParagraph (J) of Mr [redacted] 's membership agreement clearly states:You may cancel your month-to-month (open) membership upon providing a day notice to [redacted] Services, IncP.OBox ***, Sherwood, AR Payments will have to remain current throughout the days.The earliest record we have of Mr [redacted] requesting to cancel his membership is March 3, The request was not processed as Mr [redacted] owed dues that were billed on February 11, when Credit card charges were declinedMr [redacted] was informed several times afterwards to contact one of our representatives to cancelMr [redacted] eventually cancelled his membership by phone with the manager at our Queen Village locationIn total he paid $in membership fees - $upon enrollment and Sat cancellation - which approximates the amount due from the time of enrollment to thetime when we first received his request to cancelHe was not charged for dues for the day cancellation notification period.Mr [redacted] indicates he is willing to pay for the first months of the membership - he was only charged for monthsWe believe this approximates the billing adjustment Mr [redacted] was requesting.We do not believe that our advertising is deceptive in any way and is supported by appropriate detail in the membership agreement itselfAll members enrolling on our Web site are required to check/click on boxes to: 1) agree to the Terms and Conditions of the agreement 2) read and agree to the Note of the agreement - before finalizing the agreement (see attached for Web site enrollment page)Mr [redacted] indicates he should have read the contract (membership agreement) more carefullyWe agree and believe that the terms of the membership and cancellation provisions are clearly statedWe believe that we have complied with the terms of the membership agreement that Mr [redacted] signed.Please let me know if there are any questions or need for additional information.Very truly yours,Dennis RR [redacted] Controller
June 7, 2016Dear *** ***,We are in receipt of your letter dated May 27, regarding *** ***.We have checked our member and prospect databases and found that *** *** is a former member and have removed his email address from our databases.There is nothing in the complaint that would
justify a refund to *** ***.Could you also please address all future correspondence to Tracy S***, President? *** *** is no longer with the Company?Please let me know if there are any questions or need for additional information.Very truly yours,Dennis RController
We are in receipt of your letter dated June 23, regarding *** ***.We have removed Mr***’s email address from our member and prospect databases to assure that additional emails are not sent to him.Cancellation procedures are clearly stated on the Membership Agreement which he signed
at the time of enrollment at our clubSee attached.Please let me know if there are any questions or need for additional information.Very truly yours,Dennis RR*** Controller
Although we have no way to determine the conversation or representations made at the time of sale, MS*** signed a membership agreement dated July 26, (see attached) which clearly states that the membership expires on September 26, with monthly payments of $beginning on October
24, 2016.Ms*** did receive the credit as she indicated and her membership was cancelled as of November 18, with all future billings cancelled.Please let me know if there are any questions or need for additional information.Also, for more timely response to Revdex.com complaints, please Send all correspondence for any of our eight clubs locations to Sweat Fitness, *** *** *** Avenue, Philadelphia, PA 19147.Location AddressCenter City*** *** *** / Philadelphia, PA Fitler Square *** ** *** Street / Philadelphia, PA Manayunk *** *** Street / Philadelphia, PA Oueen Village *** *** Avenue / Philadelphia, PA Old City ** ** *** ***t / Philadelphia, PA South Philly *** ** *** Ave/ Philadelphia, PA King of Prussia *** *** *** Road / KOP, PA Conshohocken *** *** *** Pike / Conshohocken, PA 19428Thank you.Very truly yours,.Dennis RR***Controller
--------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Jul 30, 2015 at 9:42 AMSubject: Fwd: Revdex.com Complaint ID: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: Michael...
M[redacted] <[redacted]@sweatfitness.com>Date: Wed, Jul 29, 2015 at 4:17 PMSubject: Revdex.com Complaint ID: [redacted]To: [email protected] Whom It May Concern: SWEAT Fitness member [redacted] purchased a gym membership on 3/29/2013. On 7/17/2013, she called our third party member services in regards to cancelling her membership. At that time she was provided information on the cancellation procedure. All cancellations are handled through our members services, "[redacted]". All changes made to a member's agreement is recorded in their membership notes. Her call inquiring about cancellation was recorded in her notes, but no record of her officially cancelling. She claims she had put in a cancellation, but there is not a shred of documentation that states this. She could not provide me documentation or proof of cancellation. She claims she has not used the gym in the past 12-18 months. I have over 1,200 active members at this SWEAT Fitness location and 60% of them don't set foot in the gym. Also, I asked her if she checked her bank statements and she said she had not. If SWEAT wasn't supposed to be charging her, why didn't she stop the charges right away? This is the members responsibility. Our cancellation policy is a 60 day notice to cancel. I attempted to give her the benefit of the doubt and cancel her without the 60 day notice, which is against protocol. I also confirmed the email on her account over the phone. When I cancelled the account I immediately sent her a confirmation email. However, the email It bounced back. I then tried calling her back but received a busy signal. At this time with no accurate contact information, I am unable to send her proof of the cancellation. However, I can ensure that her account has been cancelled and she will not longer be charged. I will also be adding notes to our database regarding the situation. -- Thank you,Michael M[redacted]
We are in receipt of your letter dated June 30, 2015 regarding [redacted].We have checked our member and prospect databases and found that Mr. [redacted]’s email address has been removed from all of them.Due to the close proximity of dates of the letter and the email – June 26 and June 29 – I can only speculate that his email was on an email list that was sent to one of our email services prior to us removing him from our databases.Could you please have him send a copy of the email that he received so that we may track to the source mailing list and assure that his email is removed permanently?We wish to meet Mr. [redacted]'s request that he no longer receive emails from our organization and require his cooperation in that effort.Please let me know if there are any questions or need for additional information.Very truly yours,Dennis R. R[redacted] Controller
------ Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Fri, Dec 23, 2016 at 9:44 AMSubject: Fwd: Complaint ID [redacted] - ResolvedTo: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Fri, Dec 23, 2016 at 7:05 AMSubject: Complaint ID [redacted] - ResolvedTo: [email protected] morning,I am e-mailing in regard to Complaint ID [redacted]. This complaint has been resolved by the business to my satisfaction. Thank you.-[redacted]------------------------------------John G[redacted], Ph.D.[redacted].com[redacted]
October 17, 2016Dear [redacted],[redacted] signed a membership agreement on January 18, 2016 with an expiration date of February 18, 2017 which committed him to monthly dues payments by electronic funds transfer. [redacted] was billed in accordance with the terms of his membership agreement.[redacted]'s...
membership was canceled October 4, 2016 in accordance with the terms of his membership agreement when appropriate proof of his move was submitted.See attached for copy of [redacted]'s membership agreement.Please let me know if there are any questions or need for additional information.Very truly yours,Dennis R. Controller
I have waived the member's past due balance and cancelled the account. Member is not responsible for any overdue balance or future dues.
December 8, 2016Dear [redacted],We work with several databases/systems that are independent of one another but we believe we have now removed [redacted]' email from all active databases.All of our mass emailings contain an unsubscribe link although sales staff may send emails that do not.Our...
Marketing Director and Regional Director have been informed of the complaint to assure that all emails to prospects contain either an unsubscribe link or a statement on how to unsubscribe otherwise.Thank you.Very truly yours,Dennis R. Controller
Ms. [redacted] signed a Membership Agreement on October 24, 2016 for a month to month membership paying $65.00 per month which included $40.00 per month dues and $25.00 per month locker rental. In addition, the agreement included an Club Enhancement fee of $39.00 to be charged annually on...
December 23. Ms. [redacted] is paying $40.00 per month for dues which is less than the club's standard pricing for the type of membership she purchased. Our standard fees are $65.00 per month for a month to month membership which does not include the use of a locker. Standard pricing for members willing to make a 12 month commitment for their membership is $45.00 per month. At times we may offer promotional pricing to attract new members at monthly rates that may be less than our standard rates for a limited period of time. We also may offer discounted rates to employees of companies where the company has committed to providing a minimum number of memberships. We are currently offering a promotion for non members to use our facilities for 30 days for $30.00 and at the end of the 30 days the individual would be required to purchase a membership at standard pricing for continued use of the facility. The Club Enhancement fee is meant to ensure that both the facility and the equipment are properly maintained and upgraded as deemed appropriate. We have an in house maintenance staff manned by skilled professionals who are responsible for maintaining all equipment. Any faulty equipment should be reported to the club staff. All efforts are made to repair all faulty equipment as soon as possible depending on the maintenance staff’s schedule as well as the need to order any parts. Any injuries sustained by members while on club premises should be reported to club staff and an incident report completed detailing the situation.
August 12, 2015Dear [redacted],We are in receipt of your letter dated August 3, 2015 regarding [redacted].[redacted] signed a 12 month contract dated April 8, 2013 (see attached). Amounts currently due are those billed within the term of but unpaid and in accordance with her contract. Late...
fees and service charges other than dues have been waived.Cancellation procedures are clearly stated under Paragraph.J. on the reverse side of the contract. To the best of our knowledge and based on **. [redacted]'s complaint, those procedures have not been followed.As many companies do, we utilize an independent outside collection agency to collect past due amounts from our members.Please let me know if there are any questions or need for additional information.Very truly yours,Dennis R. Controller
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I received an email from Sweat today, 6/29/2015. Their response to my complaint (dated 6/26/2015) states that I have been removed from their lists and will no longer receive solicitations. So why did I get another email?
Regards,
[redacted]
July 15, 2015Dear [redacted],We are in receipt of your letter dated July 13, 2015 regarding [redacted].[redacted] signed a month to month contract dated October 22, 2014 (see attached). Our records indicate that [redacted] checked in for use of club facilities on December 17 and 22, 2014 (see...
attached).Cancellation procedures are clearly stated under Paragraph J. on the reverse side of the contract. To the best of our knowledge and based on [redacted]'s complaint, those procedures have not been followed.Please let me know if there are any questions or need for additional information.Very Truly Yours,Dennis R.Controller
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]