Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I don't have a problem being charged $48.50, if I would have received what I paid for First, does it cost $per qt of oil? Second, I checked the oil level when I got home and the gauge was in the add oil level I had to add qts of oil Even though I paid for extra oil, I did not receive it in my vehicle I would like to reiterate that I did not get what I paid forI want a refund for the $48.50, which is the amount that I paid for the oil change
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ID [redacted] After speaking to the [redacted] of Tuffy's my complaint was not resolvedI initially asked for towing cost because I had to get my car towed back home, after Tuffy's removed a part from my car without my consentI was offered by the [redacted] of Tuffy's a discount on my exhaust system repair, my exhaust system no longer needs repair so I cannot use his offerI still have not been offer the reimbursement cost for the tow
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear I'm not going to take my vehicle back to a shop that has already misrepresented themselves Tuffy doesn't have to refund my $because word of mouth is worth millions I will never do business with Tuffy and I will be sure to tell everyone I encounter the same
Regards,
*** ***
Revdex.com spoke with *** from the businessHe has attempted to contact the customer to set up the amount for the refund they can offer the customer however he has been unsuccessful
I know that I have talked to *** *** twice and *** has talked to her at least once and she is NOT ready to have car repaired now. She is attempting to bring her own parts in and that is NOT our business practice as our model requires a margin on the parts and the labor and she wants
to bring her own but nonetheless I have told her as soon as she gets the parts to call me and we will help her with the cost, labor and the towing. The ball is in her court and it sounds like she even paid more for the parts that she bought than what we can sell them to her for
We will try to help *** *** once she is ready
I have offered an assortment of remedies for *** *** and they are not JUST for the exhaust repair. We have tried to offer her other services for free or discounted. If her car was NOT drivable and she had it towed and then decided that she did NOT want us to fix her car and make it safe then I am having a tough time figuring out why we would have to reimburse the tow fee as SHE elected to have it towed to us and then decided that she did not want us to do the work and then either had it done elsewhere or not at all
We strive to make all customers happy and I am open to suggestions if Revdex.com has a better idea
MsTuffy is my #go to when it comes to service on my vehicleThe team there goes above and beyond to make sure that not only is the customer informed about what is going on with their vehicle, but also that the are comfortable making these decisions about services selectedIt is definitely true that "people do not care how much you know until they know how much you care"Bill and his team do just that they careThe other day (Tuesday) my car was making some strange noises in the wheelsI had people tell me it was anything from the wheel bearings to the axle being broken and if I dont fix it that it is very likely that I will be in a accidentWith this in mind my first call was to the dealer that sold us the carI was thinking who would know better then the dealershipThey showed no concern for me or how I was feeling about the situationThey told me that they probably can get me in next Wed and that it would be $to tell me what was wrongI felt uneasy about that so I decided to tell them that I would call them back and let them knowMy next call was to Bill at Ms TuffyHe listened to what I had to say about the vehicle and showed concern for my safetyI asked him how long it would take me to get an appointment and he said "Bring it in now!"I was excited by his answer but told him that my job probably would not like me leaving during the dayHe made an appointment with me for 7:the next morning and that he would make sure that I got to work on time by letting me use a loaner while he checks out my vehicleWhen I came in I decided that since I am a Auto Care Card Customer that I would use one of my free oil changes and since they told me the last time that I had an oil change that they were concerned that my car had an oil leak that I would have the gaskets changed to stop that problemOnce that work was done Bill called me and walked me through the issues with my carHe talked on my level and explained to me exactly what he recommended to get fixedHe did not take advantage of the fact that I knew very little about cars and that I was a women, like some other smaller shops doI decided to follow his advise and get the work done to make it safe for myself and my familyFrom now on they will be my 1st and only call in regards to my vehicle since I am confident in their servicesThank you Ms Tuffy for being the best car service center in town
Revdex.com spoke with *** from the businessThey do not have any record of the customer complaining at the time of the service that the oil was low after the serviceThere might be an issue with the lines in the vehicle but without being about to see the vehicle in a timely fashion they cannot confirm any issue with the oilThe customer can come talk to the tech at the shop to see if they can look into the matter further
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***,
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
I tried answering the response but could not figure out how to do itI have not heard from the company since I took the old radiator by their businessThey told me that they would send it off to the vendor to see if it was covered under warrantyThey told me it would take a while for them to respondI have had no messages on my phone from the businessThanks*** *** ***
My name is Jose F[redacted] I am the store manger for Tuffy on
[redacted] I am writing about the incident on 4/1/16 to the best of my
knowledge. [redacted] claims we broke his trail light on the left rear. These are
the events that took place:[redacted] came in on 4.01.16 to have his car...
inspected.
During that visit the vehicle required to have rear brake pads, wipes and a
bulb to pass inspection. The work was completed that same day. [redacted] left on
that day without any complaints. The vehicle was parked in the very front of
the shop tail lights facing out. [redacted] walked passed the car and checked it
before he left. No complaints where brought up that day.On Tuesday 04/05/16[redacted] came into the store claiming that
we damaged his tail light, I asked him why he didn’t call me Saturday and Monday.
Four days have gone by, I explained to him that maybe that light could have
been damaged during the four day lapse. [redacted] is an uber driver and many different
people come in and out his car. Four days without notice was simply to long. I said
that I wanted to get [redacted] side of the story but we needed to wait until
next day since he was off. 4/06/16 randy said that he did not remember seeing
the light broken because it wound not pass inspection. Which means the light was
without damage on the day of inspection.
Revdex.com spoke with [redacted] of the business. he stated that while he thought it might be the fuel injector he was not 100% certain and did not have the machine to determine without a doubt. If he does not know for certain the problem he is not going to pull parts, that would be costly to the...
customer and the business. he did tell the customer to have the dealer check the fuel injector first and that is what the problem turned out to be. If the business is not 100% certain they recommend an outside source to review the issues, in this case it was the dealer.
I am sorry that Mr [redacted] is NOT satisfied as we are not either. He decided to embark on "his remedy" without our consult and or consent and he has to be...
responsible for his decisions.We could have cared for it at one of our many Richmond Area Tuffy Shops for FREE but he choose to remedy it on his own. He has to be responsible for HIS OWN ACTIONS and decisions.We are sorry and will be glad to recommend other repair shops that may better serve his needs.[redacted]President and CEOOwner
Called business spoke with Mr. N[redacted] he stated that he has reached out to the consumer and talked to her about the complaint. Mr. N[redacted] stated that he needs a copy of the 3rd repair document that was done on the car. Once he has that information and reviews it he stated if the repair is related...
to any work they did he will take care of it. If the repair is not related he will not take care of it. Mr. N[redacted] stated he cant make that decision until he receives the documents.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I stated before I had no way of knowing that my check engine light came on because someone at tuffy couldn't perform a task as simple as an oil change. I figured this out after I brought my car to my normal mechanic. Also this seems to be the first time that the business has even acknowledged the fact that they messed up the oil change which is despicable. I don't want the refund anymore as it's clear to me now this company is unwilling to accept responsibility for its own actions. I will be sure to never spend another dime in a tuffy auto center and I will do everything in my power to let everyone know just how poor of a job this company does in regards to its quality of work and its customer service
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I tried answering the response but could not figure out how to do it. I have not heard from the company since I took the old radiator by their business. They told me that they would send it off to the vendor to see if it was covered under warranty. They told me it would take a while for them to respond. I have had no messages on my phone from the business. Thanks. [redacted]
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I don't have a problem being charged $48.50, if I would have received what I paid for. First, does it cost $10 per qt of oil? Second, I checked the oil level when I got home and the gauge was in the add oil level. I had to add 2 qts of oil. Even though I paid for extra oil, I did not receive it in my vehicle. I would like to reiterate that I did not get what I paid for. I want a refund for the $48.50, which is the amount that I paid for the oil change.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
It was confirmed that this check had been received and this has been resolved.
Revdex.com spoke with [redacted] from the business. he stated that the coupon the customer had states that it is up to 5 quarts. The tank was larger than that are required a payment beyond the coupon.
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I don't have a problem being charged $48.50, if I would have received what I paid for First, does it cost $per qt of oil? Second, I checked the oil level when I got home and the gauge was in the add oil level I had to add qts of oil Even though I paid for extra oil, I did not receive it in my vehicle I would like to reiterate that I did not get what I paid forI want a refund for the $48.50, which is the amount that I paid for the oil change
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ID [redacted] After speaking to the [redacted] of Tuffy's my complaint was not resolvedI initially asked for towing cost because I had to get my car towed back home, after Tuffy's removed a part from my car without my consentI was offered by the [redacted] of Tuffy's a discount on my exhaust system repair, my exhaust system no longer needs repair so I cannot use his offerI still have not been offer the reimbursement cost for the tow
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear I'm not going to take my vehicle back to a shop that has already misrepresented themselves Tuffy doesn't have to refund my $because word of mouth is worth millions I will never do business with Tuffy and I will be sure to tell everyone I encounter the same
Regards,
*** ***
Revdex.com spoke with *** from the businessHe has attempted to contact the customer to set up the amount for the refund they can offer the customer however he has been unsuccessful
We will contact the customer today and get this resolved......It is the first time I am seeing thisSorry
*** ***
I know that I have talked to *** *** twice and *** has talked to her at least once and she is NOT ready to have car repaired now. She is attempting to bring her own parts in and that is NOT our business practice as our model requires a margin on the parts and the labor and she wants
to bring her own but nonetheless I have told her as soon as she gets the parts to call me and we will help her with the cost, labor and the towing. The ball is in her court and it sounds like she even paid more for the parts that she bought than what we can sell them to her for
We will try to help *** *** once she is ready
I have offered an assortment of remedies for *** *** and they are not JUST for the exhaust repair. We have tried to offer her other services for free or discounted. If her car was NOT drivable and she had it towed and then decided that she did NOT want us to fix her car and make it safe then I am having a tough time figuring out why we would have to reimburse the tow fee as SHE elected to have it towed to us and then decided that she did not want us to do the work and then either had it done elsewhere or not at all
We strive to make all customers happy and I am open to suggestions if Revdex.com has a better idea
MsTuffy is my #go to when it comes to service on my vehicleThe team there goes above and beyond to make sure that not only is the customer informed about what is going on with their vehicle, but also that the are comfortable making these decisions about services selectedIt is definitely true that "people do not care how much you know until they know how much you care"Bill and his team do just that they careThe other day (Tuesday) my car was making some strange noises in the wheelsI had people tell me it was anything from the wheel bearings to the axle being broken and if I dont fix it that it is very likely that I will be in a accidentWith this in mind my first call was to the dealer that sold us the carI was thinking who would know better then the dealershipThey showed no concern for me or how I was feeling about the situationThey told me that they probably can get me in next Wed and that it would be $to tell me what was wrongI felt uneasy about that so I decided to tell them that I would call them back and let them knowMy next call was to Bill at Ms TuffyHe listened to what I had to say about the vehicle and showed concern for my safetyI asked him how long it would take me to get an appointment and he said "Bring it in now!"I was excited by his answer but told him that my job probably would not like me leaving during the dayHe made an appointment with me for 7:the next morning and that he would make sure that I got to work on time by letting me use a loaner while he checks out my vehicleWhen I came in I decided that since I am a Auto Care Card Customer that I would use one of my free oil changes and since they told me the last time that I had an oil change that they were concerned that my car had an oil leak that I would have the gaskets changed to stop that problemOnce that work was done Bill called me and walked me through the issues with my carHe talked on my level and explained to me exactly what he recommended to get fixedHe did not take advantage of the fact that I knew very little about cars and that I was a women, like some other smaller shops doI decided to follow his advise and get the work done to make it safe for myself and my familyFrom now on they will be my 1st and only call in regards to my vehicle since I am confident in their servicesThank you Ms Tuffy for being the best car service center in town
Revdex.com spoke with *** from the businessThey do not have any record of the customer complaining at the time of the service that the oil was low after the serviceThere might be an issue with the lines in the vehicle but without being about to see the vehicle in a timely fashion they cannot confirm any issue with the oilThe customer can come talk to the tech at the shop to see if they can look into the matter further
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***,
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
I tried answering the response but could not figure out how to do itI have not heard from the company since I took the old radiator by their businessThey told me that they would send it off to the vendor to see if it was covered under warrantyThey told me it would take a while for them to respondI have had no messages on my phone from the businessThanks*** *** ***
My name is Jose F[redacted] I am the store manger for Tuffy on
[redacted] I am writing about the incident on 4/1/16 to the best of my
knowledge. [redacted] claims we broke his trail light on the left rear. These are
the events that took place:[redacted] came in on 4.01.16 to have his car...
inspected.
During that visit the vehicle required to have rear brake pads, wipes and a
bulb to pass inspection. The work was completed that same day. [redacted] left on
that day without any complaints. The vehicle was parked in the very front of
the shop tail lights facing out. [redacted] walked passed the car and checked it
before he left. No complaints where brought up that day.On Tuesday 04/05/16[redacted] came into the store claiming that
we damaged his tail light, I asked him why he didn’t call me Saturday and Monday.
Four days have gone by, I explained to him that maybe that light could have
been damaged during the four day lapse. [redacted] is an uber driver and many different
people come in and out his car. Four days without notice was simply to long. I said
that I wanted to get [redacted] side of the story but we needed to wait until
next day since he was off. 4/06/16 randy said that he did not remember seeing
the light broken because it wound not pass inspection. Which means the light was
without damage on the day of inspection.
Revdex.com spoke with [redacted] of the business. he stated that while he thought it might be the fuel injector he was not 100% certain and did not have the machine to determine without a doubt. If he does not know for certain the problem he is not going to pull parts, that would be costly to the...
customer and the business. he did tell the customer to have the dealer check the fuel injector first and that is what the problem turned out to be. If the business is not 100% certain they recommend an outside source to review the issues, in this case it was the dealer.
I am sorry that Mr [redacted] is NOT satisfied as we are not either. He decided to embark on "his remedy" without our consult and or consent and he has to be...
responsible for his decisions.We could have cared for it at one of our many Richmond Area Tuffy Shops for FREE but he choose to remedy it on his own. He has to be responsible for HIS OWN ACTIONS and decisions.We are sorry and will be glad to recommend other repair shops that may better serve his needs.[redacted]President and CEOOwner
Called business spoke with Mr. N[redacted] he stated that he has reached out to the consumer and talked to her about the complaint. Mr. N[redacted] stated that he needs a copy of the 3rd repair document that was done on the car. Once he has that information and reviews it he stated if the repair is related...
to any work they did he will take care of it. If the repair is not related he will not take care of it. Mr. N[redacted] stated he cant make that decision until he receives the documents.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I stated before I had no way of knowing that my check engine light came on because someone at tuffy couldn't perform a task as simple as an oil change. I figured this out after I brought my car to my normal mechanic. Also this seems to be the first time that the business has even acknowledged the fact that they messed up the oil change which is despicable. I don't want the refund anymore as it's clear to me now this company is unwilling to accept responsibility for its own actions. I will be sure to never spend another dime in a tuffy auto center and I will do everything in my power to let everyone know just how poor of a job this company does in regards to its quality of work and its customer service
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I tried answering the response but could not figure out how to do it. I have not heard from the company since I took the old radiator by their business. They told me that they would send it off to the vendor to see if it was covered under warranty. They told me it would take a while for them to respond. I have had no messages on my phone from the business. Thanks. [redacted]
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I don't have a problem being charged $48.50, if I would have received what I paid for. First, does it cost $10 per qt of oil? Second, I checked the oil level when I got home and the gauge was in the add oil level. I had to add 2 qts of oil. Even though I paid for extra oil, I did not receive it in my vehicle. I would like to reiterate that I did not get what I paid for. I want a refund for the $48.50, which is the amount that I paid for the oil change.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
It was confirmed that this check had been received and this has been resolved.
[redacted] called and said that this check was sent out around Christmas.
Revdex.com spoke with [redacted] from the business. he stated that the coupon the customer had states that it is up to 5 quarts. The tank was larger than that are required a payment beyond the coupon.