Peak 6 Power and Gas

Complaint: [redacted] I am rejecting this response because: The total is not right as you can see in the attached billsmonths is correct but it was $X 3= $Plus the gas delivery charges which I normally do not pay as you can see in the last bill without your chargesyou will see that I pay no delivery chargesSo the delivery charges owed is $I would like :$+$= $ is the amount I would like sent by check to [redacted] *** I don't want it credited to my PG&E account because my bills are only to dollars a monthI would appreciate it since I am not asking for the interest the money would have accrued in my saving accountand for the trouble from your sales people put me through by telling me the were from PG&E Regards, [redacted]

Hello,We are unsure why Ms [redacted] is stating that no one answers the phone in our officeWe are customer-facing business, and our office is fully staffed (and answering calls) Monday-Friday from 8AM-7PM, excluding holidays We in no way "target" any specific group, and we promptly address any and all allegations of misrepresentationI attempted to contact Ms [redacted] on the morning of February 22, My call has not yet been returnedPer Ms [redacted] request, her account was canceled on February 21, and was confirmed by PG&E on February 22, We understand that the rate plan on which Ms [redacted] enrolled may not be the best fit for her personal usageWe offer a number of different rate plans, and we are always happy to assist a customer in finding the best rate plan for their usageWe will take Ms [redacted] ' feedback into consideration and encourage her to return our call to discuss any additional concernsWe're happy to review Ms [redacted] ' account with her to discuss retroactively billing her on a rate plan that may better fit her needsTo do this, however, we will need her to return our call or contact our officeRegards,Compliance Peak Power and Gas

Hello,Thank you for your inquiry Ms [redacted] contacted our office yesterday regarding her enrollment with Peak Power and Gas It is true that she spoke with a representative for several minutes (22:17) prior to being transferred to a Supervisor This is because Ms [redacted] refused to provide her account number Unfortunately, we are able to speak only with authorized users on the utility account, and by refusing to provide account information, Ms [redacted] made it impossible to address her concern.After providing her account information, Ms [redacted] was transferred to a supervisor as requested During this call, she stated that she signed a "blank" sheet of paper with the representative The Supervisor offered to send the completed enrollment form, with her initials and signature, to Ms [redacted] , but Ms [redacted] declined.This is a standard investigative procedure, and Ms [redacted] did not wish to participate As such, her account was cancelled without a fee as requested, and no additional changes were made.Best,Peak Power and Gas Compliance

Hello,Thank you for your inquiry Mr [redacted] contacted our office on 12/16/regarding his enrollment Mr [redacted] enrolled on the $35.00/month flat rate plan which provides up to therms of usage each month, as well as up to therms of usage in December Mr [redacted] was correctly billed for his time with Peak 6, and his cancellation was submitted as requested to PG&E on 12/16/ PG&E confirmed this cancellation and set the effective date of 1/6/ We apologize for any frustration regarding the cancellation timeline; however, this timeline is set by PG&E and unable to be changed or edited by any Core Transport Agent We are unsure what Mr [redacted] means by a "product that is not exist." As contracted, Peak procured and scheduled transport Mr [redacted] 's full gas requirements to his location for the duration of his enrollment with Peak Power and Gas

Hello,Thank you for your inquiry Ms*** contacted our office on 12/16/regarding her enrollment We take all allegations of misleading solicitation very seriously and ask a series of standard questions to determine whether the customer was provided with all appropriate
information regarding his or her rate plan and enrollment.In this case, Ms*** acknowledged signing and initialing the enrollment form which details all aspects of the rate, rate plan, and Peak 6's role as a CTA.We regret to hear of any situation where a customer no longer desires our services; however, we are unable to issue refunds when the customer has been provided with the correct information and later decided to cancel service We also feel it is important to note that Peak Power and Gas is a licensed Core Transport Agent and not a "scam" as alleged.Ms***'s service was submitted to PG&E for cancellation on 12/16/2016, and this was confirmed and processed by PG&E on 1/6/ Ms*** was not assessed an early termination fee for this cancellation.Best,Peak Power and Gas Compliance

Hello,Thank you for your inquiry We are sorry to hear that Ms*** is disappointed in her experience with Peak Power and Gas We have checked our phone and email records and have not received any prior communication regarding this matter We are unsure why Ms*** is
asserting that she has been unable to contact us, as we maintain regular business hours M-F from 8AM - 7PM CST Our contact information appears on each PG&E bill and PG&E also provides this information to customers who inquire about service with Peak Power and Gas.In her complaint, Ms*** acknowledges signing the enrollment form This form includes the following, bullet-pointed statement:I have read the terms and conditions for this rate plan and would like to enroll with the CTA (Peak Power and Gas) today.We take all allegations of rep misconduct very seriously, and we were unaware of this allegation until today Ms*** acknowledges signing the enrollment form, the content of which does not align with her statements regarding the interaction with a representative While there is no fee to cancel this enrollment, we would not have any way to know Ms*** desired to cancel since she did not contact us We would also like to note that Ms*** is not paying for her gas twice as stated The Peak gas charge replaces the PG&E gas charge each month There are several safeguards in place to ensure that each customer is made aware of his or her enrollment, including the signed enrollment form and the notification from PG&E that the account is being switched to Peak Power and Gas (which Ms*** acknowledges receiving) Additionally Peak Power and Gas proactively contacts a percentage of customers daily to ensure they had a positive enrollment experienceBased on this complaint, we will submit Ms***' cancelation request to PG&E within hours There is no fee to cancel this enrollment.Regards,CompliancePeak Power and Gas

Hi,Ms*** contacted our office via email on May 18, requesting to cancel her account with usPer her request, her account was canceled and submitted to PG&EPG&E confirmed the cancellation on May 19, with an effective date of June 23, We apologize for any frustration
regarding the cancellation timeline; however, this timeline is set by PG&E and is unable to be changed or edited by any Core Transport Agent Ms*** acknowledged the signed enrollment form which detailed the rate, the cost of any usage overages, and Peak 6's role as a Core Transport AgentShe was correctly charged $per month for usage of up to therms per the enrollment.As contracted, Peak procured and scheduled transport Ms***'s full gas requirements to her location for the duration of her enrollment with Peak Regarding a refund, we will calculate what the PG&E charges would have been during this time period vsPeak chargesIf a refund is warranted, we will contact the customer directly.Best,Peak Power and Gas

Hello,Thank you for your inquiry Ms*** contacted our office via email requesting cancellation This cancellation was submitted to PG&E on 12/18/and confirmed with an effective date of 2/1/2017.I assure you that Ms*** is not being charged any "extra" fees
She is being correctly charged $per month for usage of up to therms This charge replaces PG&E's gas procurement charge on her bill.Peak Power and Gas charges are not considered by PG&E when the decision is made to turn-off utilities at a residence Any outstanding balances causing Ms*** to lose utility service at her address are owed to PG&E and are exclusive of any charges assessed by Peak PG We are always sorry to hear that someone's utility service is being turned-off by the utility, and we feel it is important to be clear that Peak charges have no bearing on PG&E's service decisions.Best,Compliance

Hello, This customer contacted our office on 10/5/2016 requesting cancellation of his enrollment, stating that he did not enroll.  We submitted this cancellation to PG&E prior to Mr. [redacted] service beginning; however, PG&E did not process this as requested.  We then...

cancelled Mr. [redacted] account again as per his request on 12/5/2016.Any charges Mr. [redacted] may receive from Peak 6 Power and gas will be reversed on or around 1/20 when his cancellation effective date occurs. Best,Peak 6 Power and Gas Compliance

Complaint: [redacted]
I am rejecting this response because:To whom it may concern, I  [redacted] will give you permission to start the dispute process for the charges. If you need to send me the fake contract you guys created under false pretense then by all mean go ahead and send it so we can come to a resolution in getting the charges reversed. 
Regards,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because: The total is not right as you can see in the attached bills. 3 months is correct but it was $27.94 X  3= $83.82 Plus the gas delivery charges which I normally do not pay as you can see in the last bill without your charges. you will see that I pay no delivery charges. So the delivery charges owed is $10.03 . I would like :$83.82 +$10.03 =  $93.85  is the amount I would like sent by check to [redacted] I don't want it credited to my PG&E account because my bills are only 1  to 2 dollars a month. I would appreciate it since I am not asking for the interest the money would have accrued in my saving account. and for the trouble from your sales people put me through by telling me the were from PG&E
Regards,
[redacted]

Hello,Thank you for your inquiry.  Mr. [redacted] contacted our office on 12/16/2016 regarding his enrollment.  Mr. [redacted] enrolled on the $35.00/month flat rate plan which provides up to 75 therms of usage each month, as well as up to 150 therms of usage in December.  Mr. [redacted] was...

correctly billed for his time with Peak 6, and his cancellation was submitted as requested to PG&E on 12/16/2016.  PG&E confirmed this cancellation and set the effective date of 1/6/2017.  We apologize for any frustration regarding the cancellation timeline; however, this timeline is set by PG&E and unable to be changed or edited by any Core Transport Agent.  We are unsure what Mr. [redacted] means by a "product that is not exist."  As contracted, Peak 6 procured and scheduled transport Mr. [redacted]'s full gas requirements to his location for the duration of his enrollment with Peak 6 Power and Gas.

Hi,I'm sorry to hear about this customer's interaction with our representative and do apologize. I will place his number on our internal DNC list effective immediately.  Best,Peak 6 Power and Gas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
But I feel that I should bring to their attention that when I was first approached by the person representing Peak 6 he assured me that it would not affect my PGE bill at all. Also Peak 6 additional charge of $25.99 each month is the reason I got a 15 day notice from PGE, so Peak 6 does have something to do with my utilities being shut off.
Regards,
[redacted]

Hello,Thank you for your inquiry.  Ms. [redacted] contacted our office yesterday regarding her enrollment with Peak 6 Power and Gas.  It is true that she spoke with a representative for several minutes (22:17) prior to being transferred to a Supervisor.  This is because Ms. [redacted] refused...

to provide her account number.  Unfortunately, we are able to speak only with authorized users on the utility account, and by refusing to provide account information, Ms. [redacted] made it impossible to address her concern.After providing her account information, Ms. [redacted] was transferred to a supervisor as requested.  During this call, she stated that she signed a "blank" sheet of paper with the representative.  The Supervisor offered to send the completed enrollment form, with her initials and signature, to Ms. [redacted], but Ms. [redacted] declined.This is a standard investigative procedure, and Ms. [redacted] did not wish to participate.  As such, her account was cancelled without a fee as requested, and no additional changes were made.Best,Peak 6 Power and Gas Compliance

Hello,We are unsure why Ms. [redacted] is stating that no one answers the phone in our office. We are customer-facing business, and our office is fully staffed (and answering calls) Monday-Friday from 8AM-7PM, excluding holidays.  We in no way "target" any specific group, and we promptly address any and all allegations of misrepresentation. I attempted to contact Ms. [redacted] on the morning of February 22, 2017. My call has not yet been returned. Per Ms. [redacted] request, her account was canceled on February 21, 2017 and was confirmed by PG&E on February 22, 2017. We understand that the rate plan on which Ms. [redacted] enrolled may not be the best fit for her personal usage. We offer a number of different rate plans, and we are always happy to assist a customer in finding the best rate plan for their usage. We will take Ms. [redacted]' feedback into consideration and encourage her to return our call to discuss any additional concerns. We're happy to review Ms. [redacted]' account with her to discuss retroactively billing her on a rate plan that may better fit her needs. To do this, however, we will need her to return our call or contact our office. Regards,Compliance Peak 6 Power and Gas

Complaint: [redacted]
I am rejecting this response because:While I appreciate the cancellation, which let it be clear I DO WANT TO GO FORWARD WITH. My account needs to be canceled. However, your brazen attempt to mislead the Revdex.com that you are prompting “safeguards” for customer satisfaction is completely wrong and quite frankly, annoying. I stated in my previous complaint that there is NO contact with your company because no one answers the phone. Whether you say you maintain regular business hours or not does not make it so. That is complaint #1. Secondly, I know I admitted to signing the form – that wasn’t the issue here. The issue is that your representatives LIED to me and told me that I was signing consent to release a bill, and that I am required to hand it over, because that is what PG&E is asking for, I was not told it was a consent to sign my gas contract over to a 3rd party. Should I have read it? Absolutely. Like I said before, it was my fault for not reading the fine print, but it does not make your company any less shady or devious. My complaint was not about a desire to cancel (although I DO want to cancel) the complaint was about the BLATANT ATTEMPT AT FRAUD by your representatives. Telling me that I have no choice and they are from PG&E is 100% fraud. This was a deliberate attack on naïve college students. Many of which live alone in tiny one bedroom apartments, meaning our gas charges would be about 7-8 dollars a month, if that. Your program contains a $25 flat minimum fee. Your reps know very well that the minimum we as students would be paying is not even close to that, therefore it IS double charging. If you believe you have “safeguards” in your company, then you need to hold a meeting with your representatives because they are putting you in a bad light and we the customers have no choice but to believe they are a reflection of you, the company. You say you contact customers daily, but I never received such a call. Also, 100% of the reviews from other customers online say the exact same thing, including those from Revdex.com directly. So please don’t insult me by acting like I am a rare case and you knew nothing about the practices of your representatives. Apparently this misrepresentation is extremely wide spread.Please continue to cancel my account, and I am prepared to gather others for a class action on the grounds of "fraudulent misrepresentation". Thank you.
Regards,
[redacted]

Hello, Peak 6 takes any allegations of fraudulent enrollment very seriously and conducts daily quality assurance to ensure the validity of all sales.  Based on this customer's allegation of fraudulent enrollment, Peak 6 has requested a retroactive cancellation via the utility....

  The utility processes these cancellations according to their billing timeline, and unfortunately Peak 6 is unable to alter this timeline. This process was explained to Ms. [redacted]; however, the representative was forced to terminate the call due to inappropriate language used by Ms. [redacted]. The utility will credit Mr. [redacted]'s bill for the appropriate amount based on its tariff. Regards,Compliance, Peak 6 Power and Gas

Good Morning,Thanks for the inquiry. I'm sorry to hear about this customer's experience and apologize for the inconvenience this may have caused. Customer contacted our office on November 1, 2016 and requested cancellation. Per the customer's request, his account was canceled and submitted to...

PG&E on November 1, 2016. PG&E confirmed the cancellation on November 3, 2016 with an effective date of November 18, 2016. His account was canceled without any fee to do so. Customer was charged $27.94 monthly for three billing cycle totaling $83.82. This amount was confirmed by PG&E. I'm unsure why the customer said he was charged four times.  He was correctly charged $25 (excluding customer charge and sales tax) per month for usage of up to 45 therms per contract. This charge replaces PG&E's gas procurement charge on his bill.I contacted PG&E regarding the billing details to work out what customer would have paid with them for the supply of gas versus what customer paid with Peak 6 over the three billing cycles. Customer is warranted a refund of $82.52. We can contact the customer directly to let him know about the refund amount and to confirm his mailing address. Best,Peak 6 Power & Gas Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My only issue is that it was not just one representative that was the issue but multiple ones.
Regards,
[redacted]