Peak Auto Svc

Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ To Whom It May Concern, Although we state on our website and catalog that the one-day delivery is not a guaranteed service and we have been able to make next day deliveries for this customer on a past order last SeptemberThis orders product was not in stock in New Jersey so it shipped from the next closest warehouse which was West ChicagoFed Ex Home Delivery runs Tuesday - SaturdaySo the delivery was made the next Home Delivery date of Tuesday While we try our best, unexpected demand can cause our products to be out of stock at certain warehouses, which is why we still shipped the same day of the order just from a warehouse a little further away As a courtesy the Consumer may keep the productIt can be used throughout the swim seasonA refund of the $will be issued back to the Consumer's credit card Thank you for your consideration, [redacted] Customer Care Manager In The Swim XXX-XXX-XXXX x [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Through screen shots of the web site at the time I requested an update on the product delivery, I can demonstrate that there was no statement indicating that the service was or was not guaranteed, as indicated in the business responseRegardless, the return of cost is appreciated and is suitable for closing this incidentThank you

To Whom This May Concern,There was a glitch in our internal ordering system that was preventing the reship and issuing the in-house creditsI have burned those credits off and issued a full refund to the credit card as the Consumer requestedThank you for your consideration in this matter, [redacted] Customer Care ManagerIn The Swim

To Whom It May Concern, One of our representatives called the customer again on 07/06/and spoke with themThey confirmed all part numbers and put them on order to have them shipped from our manufacturerThank you, [redacted] Customer Care SupervisorIn The Swim

To Whom It May Concern,Upon review of this complaint I see what was happening to Mr [redacted] on-lineHe was ordering chlorine that was $With the $discount, this brought the order below $so the handling fee was reappearingTo assist in the purchase with $off and Free Handling I was suggest the Mr [redacted] contacts our Customer Care Dept at 1-800-***- [redacted] to place the orderI have added notes to his account # [redacted] to honor the $and well as the handling fee.Thank you for your assistance, [redacted] Customer Care ManagerIn The Swim

To Whom This May Concern,In The Swim's Return Policy does require the consumer to speak to the mfgr to determine if the product is under the Manufacturer WarrantyUnfortunately this manufacturer we don't always get the person who knows our account and what is requested of the consumer.On 5-30- [redacted] from the Mfrgcontacted our Returns Specialist who in turn notified our Customer Care Supervisor [redacted] that the customer needed the proper paperworkNotes on the account show the necessary paperwork was sent via email to the consumer on the same dayI show the paperwork arriving back to us on 6-8-17; the manufacturer approved the warranty claim on 6-9-and the reshipment order was placedThe warranted motor was shipped via UPS on tracking number [redacted] and delivered todayFor his inconvenience a $value chemical kit was sent to help clean up the non-circulated pool.Also it should be noted that the original purchase was made on 5-2-and the motor is backed with a One-Year WarrantyThe original contact was almost a month past the warranty.Thank you for your consideration, [redacted] Customer Care ManagerIn The Swim

To Whom It May Concern, The customer purchased the slide from In The Swim on 06/10/This item was shipped out the same day via [redacted] freight pro # [redacted] .According to [redacted] tracking this item was delivered and signed for free and clear of damage on 06/17/at 2:pm.The customer contacted us on 06/18/stating that the slide was damagedWe requested photos of the damaged itemThe person on the phone let the customer know the photos would be reviewed by a supervisor and we would see what could be done even though they signed for the item free and clear of damages.On 06/20/2016, these photos were reviewed and it was determined that we could not issue a damage claim due to the signature however, we would be willing to assist the customerWe requested the serial number from the customer that was on their slideWe then called the manufacturer to obtain part numbers.On 06/23/we left the customer a voicemail letting them know we were waiting on the manufacturer to get back to us with the information needed to order the parts.The same day we obtain the item numbers that we could special orderWe left the customer a voicemail again letting them know that we obtained the information and that we wouldn't require the broken item backWe asked that the customer please call us back so that we could get this confirmed and sent out.We have not heard back from the customer regarding thisOnce the customer calls us back to confirm the parts we can certainly get them on order to be sent out to the customer from the vendor as a courtesy.We at In The Swim are trying our best to assist the customer regardless of the signature on the damaged goods delivery We are willing to get the customer replacement parts and have tried diligently to stay in contact with the customerWe will await their replyThank you, [redacted] Customer Care SupervisorIn The Swim

To Whom It May Concern,The customer purchased a heater from In The Swim on 05/01/The customer put this order on [redacted] ***, which is a payment plan for customersTheir fist and currently only payment was made on 05/for $252.36.The customers order was shipped via [redacted] Freight Pro # [redacted] This was delivered on Thursday, 05/05/at 2:P.M This was signed for by the customer Free and Clear of damages, releasing us from any liability for the damagesThe customer then contacted us stating this item was damagedWe informed the customer that they signed for it free and clear of damagesThis item should have been refused or marked as damagesAs a courtesy we will contact the customer to issue a BOL to pick up the heater for a refund Please note that in the future items must be inspected before signing for damaged goodsThank you for your time, [redacted] Customer Care SupervisorIn The Swim

To Whom It May Concern,The delay in the return was because all products Consumers claim to be defective require the Consumer to speak to the Manufacturer to be deemed defectiveAt that point, In The Swim issues an RMA and the Consumer that can return the product for replacement or refundThis Consumer did not follow the procedure that is outlined in our return policy printed in the catalog as well as the internetWe returned the product to the Consumer to have them troubleshoot with [redacted] .The product has been returned to In The Swim as of 7-18-and a credit was issued for the full product valueThis credit was put back on their [redacted] credit cardThank you for your consideration, [redacted] Customer Care ManagerIn The Swim

To Whom It May Concern,The customer purchased a [redacted] The Whale from In The Swim on 03/20/This shipped the same day via [redacted] tracking number [redacted] .The customer filed a [redacted] trusted review regarding the cleaner not workingWe replied letting the customer know to call the manufactuer to troubleshoot the itemIf they deemed the unit defective we would pick it up and reship a new one or issue a refund.The customer then emailed our customer service team letting us know that they refused to troubleshoot the cleaner with the vendor becuase they wanted them to get into the pool.Our return policy does not accept returns on items that are not in new condition unless the unit is defectiveHowever, as a courtesy on 03/30, in responce to that email we informed the cusomter that we will accept the unit back without troubleshooting it but there will be the 20% restockng fee applied.The customer was not happy with the feeWe explained agian if they wish to have the unit deemed defective we would gladly pick up the unitWe did not hear back from the customer again.This offer still standsThank you, [redacted] Customer Care SupervisorIn The Swim

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ To Whom It May Concern, The customer purchased the hoses from In The Swim on 04/30/This was shipped via [redacted] tracking number XXXXXXXXXXXXXXXThis was delivered on 05/02/at 10:14am, and was left at the front door The customer contacted us on 06/10/They were informed that this was outside of our day return policy We have refunded the customer for two of the hoses as a courtesy Thank you for your consideration, [redacted] Customer Care Supervisor In The Swim Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company's response to my complaint is a perfect reason why not to buy over the internet Anyone with common sense would know that if you order three identical items that are susposed to last two or three pool seasons and two of the items fail with twenty five days of use that the items were defective and that the one item that did not fail should not be trusted This company only refunded me for the two failed items and did so only as a "courtesy"What they failed to mention is that they sold me JUNKBecause it took forty days from purchase to fail they want it to appear that they are doing me a favor by returning some of my purchase priceIf they had sold me a properly manufactered items we would not be having this conversation

Initial Business Response / [redacted] (1000, 9, 2015/07/20) */ To Whom It May Concern, We are showiung that we waived the $fee and reshipped a new cover to the customer on 07/via FedEx tracking number XXXXXXXXXXXXXXXThis was delivered to the customer on Fri 7/03/10:am and was left at the front door Thank you for your consideration, [redacted] Customer Care Supervisor In The Swim

To Whom It May Concern, A $check request has been issuedThe transaction is too old for [redacted] to accept a refundConsumer will receive a check in 10-days through the US Postal ServiceThank you for your consideration, [redacted] Customer Care Manager

Complaint: [redacted] I am rejecting this response because: Pretty amazing, because no one called me and no one spoke to me, but sounds like we are at least heading towards the right outcome somehow, one way or another Sincerely, [redacted]

To Whom This May Concern,We received a call from this consumer on 8-29-They indicated they spoke to the manufacturer and provided us with a Trouble-Shooting case numberWhen we followed up with the manufacturer they said the cleaner was not defective and that the consumer was upset the cleaner was caught up on their steps; but there are products to prevent this from happeningConsumer kept calling multiple times and started using profane and prejudiced language to multiple phone reps.To assist in this claim we will be refunding the Consumer in full and ask that they never shop with In The Swim againThank you for your consideration, [redacted] Customer Care Manager

To Whom It May Concern,Upon reviewing this account, the pool was refunded on 6-28-The total amount being $to the credit card it was ordered on.If you have additional questions, please let me know.Thank you, [redacted] Customer Care ManagerIn The Swim

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ To Whom It May Concern, The customer purchased the Intex Pool From In The Swim on 06/19/This was shipped via UPS Freight tracking number XXXXXXXXX on 06/22/The customer signed for the package free and clear of damageThe customer called us on 06/27/stating that there was some damageWe informed the customer that because they signed for the shipment they would need to file a claim with the shipper as there is not much we can doWe did not hear back from the customer again regarding this purchase The customer A-Z claim stated that the damage was concealed inside the boxWe as a courtesy will issue a Bill Of Lading to have the item picked up and returned for a refundWe left a voicemail for the customer to set up the pick upWe are awaiting their reply Thank you for your consideration, [redacted] Customer Care Supervisor In The Swim Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept this responseHowever, I was the last one to contact them unlike was stated in their responseI have all the emails to prove thisI received a voicemail from them regarding the bill of lading this past weekend and returned the call and provided the information requested on 7/20/The item is supposed to be picked up via UPS on 7/22/

To Whom This May Concern, I personally spoke with Mrs [redacted] yesterdayWe came to the agreement if she paid to return the heater, we would issue a full refundDue to the product weighting pounds I told her I could assist in a return label using our corporate discountMrs [redacted] agreed and asked that we take the label amount our of her refundI agreed and processed the label immediatelyOnce heater is received a refund via [redacted] will be issuedThank you for your consideration, [redacted] Customer Care ManagerIn The Swim

Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ To Whom It May Concern, The customer had ordered a custom In Ground Liner and signed off on the measurementsThere was an error in the measurmentsThis issue has been addressed after many conversations The customer then purchased parts from In The Swim on 7/27/This was shipped on 7/from the manufacturer directly via FedEx tracking number XXXXXXXXXXXXXXXThis was delivered on Wed 7/29/12:pmThe customer contacted us on 7/asking to cancelWe informed the customer that we can attempt to cancel with the vendor but could not guarantee this due to it shipping from themWe did not hear from the customer again until 09/21/The customer contacted us to ask for return informationThis was now outside of our day return policy We contacted the customer back on 10/leaving a voicemail letting them know that we would allow the return as a courtesy within weeks with the standard restocking feeWe have not heard back from this customerThis offer still stands Thank you, [redacted] Customer Care Supervisor In The Swim

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ To Whom It May Concern, We received notifcation in customer service department, which is seperate from accoutning on 07/06/2015 that they received the chairs only. We have emailed the manufacturer who ships these. They are dropship. This... meaning they ship direct to the customer from the manufacturer. We show that the items were delivered and signed for. This is something we are looking into in order to best assist the customer. Thank you, JoAnne [redacted] Customer Care Supervisor In The Swim Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not have a resolution and no one calls me back with an answer. I call them all the time to hear a response, but they always say they will look into it and get back to me, but I have never received a call from them yet. Final Business Response / [redacted] (4000, 9, 2015/07/27) */ To Whom It May Concern, A refund for the tables has been issued back to the customers account. This is in the amount of $239.88. Thank you, JoAnne [redacted] Customer Care Supervisor In The Swim

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution as long as In The Swim picks up the Heater and refunds the money that was takin out of my credit card and stops any more payments to be takin out of my credit card.Thank you, [redacted]