Peak Auto Svc

To Whom It May Concern,Per the terms of our return policy, we do request that products be returned in their original boxes with paperwork and warranty policiesThis is ordinary practice for many companies as well as ***, who does tack on a 50% restocking for products returned not in the same
condition as originally received.The Consumer called on 6-24-one day after receiving the product and stated she already burned the boxTo assist in the claim, we will accept a returnThe Consumer will need to re-box the cleaner with sufficient protection from damageI will extend the return police time for an extra week, giving the Consumer two weeks to return the item for a full refundI would suggest purchasing insurance on the shipment because if it is damaged in shipping with will deny the return and the Consumer will need to claim on the carrier. Thank you for your assistance in this matter,*** ***Customer Care ManagerIn The Swim

Complaint: ***
I am rejecting this response because:
BBecause it is not true I was told a new pump would be sent to me once they received the return that's what I was told.The truth is the start to keep our business!
Sincerely,
*** ***

To Whom It May Concern,The customer contacted In The Swim regarding the cover issueIn october the customer spoke with our sales rep who contacted *** and stated that the papers that the customer signed off on before the order was processed was what was made.However, as of today 05/16/we
have spoken with *** at ***, they are willing to remake the customers coverThey are going to start this process now and send it to the customerOnce the customer gets the new cover they may contact us at In The Swim and use the new box to send the old cover backWe will set up the pick up at that point.Thank you for your time,*** ***Customer Care SupervisorIn The Swim

Initial Business Response /* (1000, 5, 2015/05/01) */
To Whom It May Concern,
The customer ordered a solar blanket from In The Swim on 04/22/This was shipped via FedEx tracking number XXXXXXXXXXXXXXXThis was delivered on Thur 4/23/at 9:am and was left at the front door
The
customer contacted us on 04/23/stating that they ordered the incorrect sizeThis order was placed onlineThey were advised that since it was opened, they only needed to send back a 2ft x 2ft section of the cover by any meansA refund was to be issued once it was recieved
Once the item was returned back a refund was issued back to Paypal for the itemThe refund was issued back to the customers PayPal account on 04/28/The customer is responsible for the return shipping on the product they ordered incorrectly
Thank you for your consideration,
JoAnne ***
*** *** ***
In The Swim
Initial Consumer Rebuttal /* (3000, 7, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Initial response to the company was that the item received was damaged in shippingItem was opened immediately to check for damagedWhen inspected, damage was foundI placed solar cover on my pool to attempt use of damaged itemFound item did no fitCalled company to ask for advice on returning damaged itemWas advised to cut a foot by foot piece and return said pieceI returned as advisedSpoke with repI was told that the rep would attend to compensate my return shipping cost on new liner when an in store credit was issuedSeller issued a refund through PayPal instead of promised in store credit, in a two stage refundCustomer service initially told me refund was already done, contact PayPalI contacted PayPal, wad informed no refund issuedContacted in the swim agent again, was again promised in store credit as refund had not been processed fullyPayPal generated a case which then made in the swim refund original purchase costI'm still out the $for return cost that should have been a shipping insurance claim
Final Business Response /* (4000, 9, 2015/05/14) */
To Whom It May Concern,
The customer called and stated he ordered the wrong size on 04/23/He was advised to send in a 6xsection at his expense instead of the whole wrong cover and we would issue the refund
The customer made no mention of any damages until after they sent the item backWhen the item arrived back at our warehouse there was no damage to the box/item when inspected
The refund has been issued for the item but the return shipping cost is the customers responsibility
Thank you,
*** ***
*** *** ***
In The Swim

To Whom This May Concern, First of all I'm very sorry in the late responseUpon reviewing this order placed via *** on 6-7-I see the first contact that we had with this customer was 6-30-stating her *** tank was leakingThis was a full year since the warranty had expiredIf
the Consumer felt she received used materials in when the item was received, why were we not contacted to take care of the issue*** pressure tests all their filters and pumps to make sure they are in working order under high pressure before shipping themSometimes consumers see some left over water residue; but In The Swim does not sell refurbished filters.In The Swim would be happy to assist Ms*** with a discount on a new unitThis filter is currently $on www.intheswim.comI could sell her a new one at $with no shipping or handlingShe can call us at 1-800-***-***I have noted her account with the offer so any Representative can assist her.Thank you for your consideration,*** ***Customer Care ManagerIn The Swim

To Whom It May Concern,The customer ordered two lights from In The Swim on 04/11/They contacted us on 05/11/letting us know one stopped workingIt was on the 30th day from date of purchase so we reshipped a new lightThe customer did not contact us again until 07/11/letting
us know that one was not working againThis was far outside days so we offered a discount on a new one or the manufacturers phone number. As a courtesy we have refunded the customer for the entire purchaseThis will take a few business days to postThis was done in two credits due to the reshipmentThe total credit was the amount for the original 4/order. Thank you,*** ***Customer Care SupervisorIn The Swim

To Whom This May Concern,In The Swim's Return Policy does require the consumer to speak to the mfgr to determine if the product is under the Manufacturer WarrantyUnfortunately this manufacturer we don't always get the person who knows our account and what is requested of the consumer.On 5-30-
*** from the Mfrgcontacted our Returns Specialist who in turn notified our Customer Care Supervisor *** that the customer needed the proper paperworkNotes on the account show the necessary paperwork was sent via email to the consumer on the same dayI show the paperwork arriving back to us on 6-8-17; the manufacturer approved the warranty claim on 6-9-and the reshipment order was placedThe warranted motor was shipped via UPS on tracking number *** and delivered todayFor his inconvenience a $value chemical kit was sent to help clean up the non-circulated pool.Also it should be noted that the original purchase was made on 5-2-and the motor is backed with a One-Year WarrantyThe original contact was almost a month past the warranty.Thank you for your consideration,*** ***Customer Care ManagerIn The Swim

Initial Business Response /* (1000, 7, 2015/10/12) */
To whom it may concern,
Customer was accidentally double refunded for their shipping costThis is why an invoice was sent for it to be paidHowever at the customers request we have since refunded them the $for the second shipping
paymentThis was issued on 09/11/
Thank you,
Leo ***
Customer Care Supervisor
In The Swim

Initial Business Response /* (1000, 5, 2015/06/25) */
To Whom It May Concern,
The customer purchased a liner from In The Swim on 06/03/This was shipped the same day via FedEx tracking number XXXXXXXXXXXXXXXThis was delivered on 06/05/at 2:pm and left at the garage
The
customer contacted us on 06/12/stating that the box was damagedWe requested the customer send photos in so that we could proceed accordinglyWe have not heard back from the customer regarding this
Due to the damage, as a onetime courtesy we have refunded the customer for the liner without the photos, or the section back that is requiredThis refund was issued on 06/24/back to the card used on the order
Thank you for your consideration,
*** ***
Customer Care Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Refund was made,but it took me several attempts of calling them.You should treat your customers a lot better than you did,Telling them that they could not do anything to help or not even offering any kind of credit is not running a good business.It took me writing the Revdex.com to get you to respond to my many attempts to get my money back.I will never buy from this company again.Thank you Revdex.com for helping me in this matter

Consumer placed an order via *** on 6/20/for 50lbs of 3” Chlorine Tabs. Consumer then placed another order 3/24/of the same item directly from our In The Swim websiteConsumer contacted In The Swim via email on 6/07/to report receiving broken tabs from order that
was placed on 3/24/On 6/07/2016, an exception was made to assist the Consumer in which he was shipped 10lbs of the 3” Chlorine Tabs. Our In The Swim Return Policy states: Deliveries should be inspected and any visible damage should be notated prior to accepting the packageAll damage claims must be submitted within days of receipt by the customer, or a claim cannot be submittedView link http://www.intheswim.com/help/help-return-process The Consumer did not contact us within a reasonable amount of time for us to assist with filing a damaged claim for the order that was placed on 6/20/on ***To assist in the complaint In The Swim can issue a $in-store credit to the Consumers account to use on a future purchasePlease let us know the Consumers decision Thank you for your consideration in this matter Thank You *** *** Customer Care Supervisor In The Swim

Initial Business Response /* (1000, 5, 2015/06/25) */
To Whom It May Concern,
The customer purchased a cover from In The Swim on 04/20/This was shipped the same day via FedEx tracking number XXXXXXXXXXXXXXXThis was delivered on 04/22/at 4:52pm and was handed to the customer
The
customer contacted us on 05/04/stating that it didn't fit his pool properlyWe then issued a pre-paid return label to have a section of the cover sent backThe customer said they wanted to choose a different cover and to issue the refund as an in house creditThey were then going to use that credit towards the purchase of an alternative coverWe received the cover back on 05/20/and the store credit was issued
The Customer called back again on 06/15/wondering where the credit was, they were upset that the credit was not a refundWe then changed the refund to go back to the customers ***
Thank you for your consideration,
*** ***
Customer Care Supervisor
In The Swim

To whom it may concern, After reviewing the order, we stand firm on allowing the customer to return the item with the 20% restocking feeThe customer first notified us of an issue, 01/06/17, months after the date of purchaseThis was already outside our day return policyWe are making an exception already allowing this returnThis offer is still valid Thank you for your consideration, *** ***

Initial Business Response /* (1000, 5, 2015/06/08) */
To Whom It May Concern,
The Customer purchased the Green To Clean 2lbs from In The Swim on 06/05/This item was shipped on the same day, 06/05/via FedEx tracking number XXXXXXXXXXXXXXXThis is due to deliver on 06/09/
We
have had no contact from the customer regarding this purchase or any other inquiriesThis order was placed on the webWe will refund the customer as a one-time courtesy
Thank you,
*** ***
Customer Care Supervisor
In The Swim
Initial Consumer Rebuttal /* (2000, 7, 2015/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the refundI have had numerous contact with your online customer service under the name "***" about this order and my other order, that was taken care of that was messed up, I had contact with by phoneThank you again for my refund and I will use another website to ensure this doesn't happen again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This is fine, but it is misleading when they advertise one way and then do not honor it when you try and order especially when it shows total price initially and then a different price when you try and pay.  I have already bought this product from a local store, so I am no longer interested in purchasing this again for awhile.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/17) */
To Whom It May Concern,
The customer purchased the Intex Pool From In The Swim on 06/19/2015. This was shipped via UPS Freight tracking number XXXXXXXXX on 06/22/2015. The customer signed for the package free and clear of damage. The customer...

called us on 06/27/2015 stating that there was some damage. We informed the customer that because they signed for the shipment they would need to file a claim with the shipper as there is not much we can do. We did not hear back from the customer again regarding this purchase.
The customer A-Z claim stated that the damage was concealed inside the box. We as a courtesy will issue a Bill Of Lading to have the item picked up and returned for a refund. We left a voicemail for the customer to set up the pick up. We are awaiting their reply.
Thank you for your consideration,
[redacted]
Customer Care Supervisor
In The Swim
Initial Consumer Rebuttal /* (2000, 7, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept this response. However, I was the last one to contact them unlike was stated in their response. I have all the emails to prove this. I received a voicemail from them regarding the bill of lading this past weekend and returned the call and provided the information requested on 7/20/2015. The item is supposed to be picked up via UPS on 7/22/2015.

To Whom This May Concern,There was a glitch in our internal ordering system that was preventing the reship and issuing the in-house credits. I have burned those credits off and issued a full refund to the credit card as the Consumer requested. Thank you for your consideration in this...

matter,[redacted]Customer Care ManagerIn The Swim

Initial Business Response /* (1000, 5, 2015/07/20) */
To Whom It May Concern,
We received notifcation in customer service department, which is seperate from accoutning on 07/06/2015 that they received the chairs only. We have emailed the manufacturer who ships these. They are dropship. This...

meaning they ship direct to the customer from the manufacturer. We show that the items were delivered and signed for. This is something we are looking into in order to best assist the customer.
Thank you,
JoAnne [redacted]
Customer Care Supervisor
In The Swim
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not have a resolution and no one calls me back with an answer. I call them all the time to hear a response, but they always say they will look into it and get back to me, but I have never received a call from them yet.
Final Business Response /* (4000, 9, 2015/07/27) */
To Whom It May Concern,
A refund for the tables has been issued back to the customers account. This is in the amount of $239.88.
Thank you,
JoAnne [redacted]
Customer Care Supervisor
In The Swim

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom This May Concern,To Whom This May Concern,This heater was purchased on 4-9-17. It was delivered by [redacted] on 4-10-17. In The Swim's printed policy is that damage must be reported within 7 days of receipts. This Consumer first call to us was on 5-20-17. It was reported that wires were ripped...

out. On 5-22-17 the Consumer asked for a Supervisor. They spoke with [redacted]. He actually brought this problem to me to discuss and I approved a pick up and reship to assist the Consumer. On [redacted]'s notes on the issue he indicated that he called the number; someone picked up; but no one spoke. Notes on the account say to take care of the Consumer when they call back. We have no other notes on the issue.I am requesting that the Consumer call [redacted] at 1-800-[redacted] x [redacted] to have the pick up scheduled. Once the heater is received back at In The Swim, a replacement will be shipped. We ask that the Consumer inspect the package and call with any delivery problems within 7 days.Thank you for your consideration,[redacted]Customer Care ManagerIn The Swim