Peak Life, LLC

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe business have failed to provide the details required by law or to explain why they consider themselves to be complaint with the law when they cannot provide these The details that they are legally obliged to provide are as follows:1) Written or recorded proof that they have my recent permission to contact me This should be in the form of something directly attributable to myself and not a generic IP address unless they have other information linking this to myself.2) Details of what reasonable belief they have that I would be interested in the products being advertised.In addition they have failed to confirm the identity of the persons sending the email or to confirm that it was directly sent from themselves In the case of the latter they have failed to state why they believe they are above the law given that their employees have admitted when called that they obtained the information fraudulently by illegally monitoring activity on websites other than their own or why they encourage their employees to lie about this on the phoneThey have failed to provide a contact number or details for a Senior Director at the company (as they obviously get so many complaints) and still believe that they can lie about their criminal activities and expect to involve other law abiding citizens in this and how they intend to remedy the distress caused by this criminality of theirs Yours faithfully [redacted]

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuerThe customer signed up for their free trial on 05/06/ Attached is a screenshot of the terms whensigning up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date The customer was then billed for their first monthly product on 05/24/in the amount of $($29.99plus $shipping and handling), their second monthly product on 06/23/in the amount of $($plus $shipping and handling) and their third monthly product on 07/23/in the amount of $($plus $shipping and handling) On 08/10/2015, the customer contacted the Peak Life customer service center to cancel their account and accepted a 60$ credit of$to keep the most recent shipment To date, no returns have been received by our Returns Department On 08/11/2015we issued an additional refund in the amount of $bringing the total amount of refund in the disputed amount of $104.94,as a good faith gesture to our customer We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closedPleasedo not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriouslyIn response to the customers rebuttal, and again apologize that the customer’s experience was not a positive oneWe would be happy to provide any information requestedTo do so, we would need you to forward the actual email you receivedPlease forward the email to the following email address: [email protected] apologize for any inconvenience the customer may have sufferedWe trustthat our actions satisfy both the consumer and the Revdex.com andconsider the issue closedPlease do not hesitate to contact us with any futureinquiries.Regards,Peak Life LLC

Revdex.com: I still feel, actually, I know they use unfair business tactics to get people to buy a product that, in this case, made me sick The Revdex.com should continue to monitor this company for unsafe product and unfair/unknown billing I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuerThe customer signed up for their free trial on 05/31/ Attached is a screenshot of the terms whensigning up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date This customer contacted Peak Life customer service center on 06/11/and accepted a free giftThecustomer was then billed for their first monthly product on 06/18/in the amount of $($plus $shipping and handling) On 06/20/2015, the customer contacted Peak Life customer service center, canceled the order and obtained return instructionsTo date, no returns have been received by our Returns Department On 06/29/2015, we canceled the order and issued the refund in the disputed amount of $34.98, as a good faith gesture to our customer We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closedPleasedo not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuerThe customer signed up for their free trial on 06/01/The customer was then billed for their first monthly product on 06/19/in the amount of $($plus $shipping and handling) On 06/23/2015, the customer contacted the Peak Life customer service center to cancel their account and obtained return instructions Return instructions were emailed to the customer on 06/23/ To date, no returns have been received by our Returns Department On 08/06/2015, we issued the refund in the disputed amount of $34.98, as a good faith gesture to our customer The customer’s RMA # is: [redacted] .We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuerThe customer signed up for their free trial on 06/30/ The terms and conditions are located on thewebsite as well as the invoice of the initial shipment along with the next ship date The customer was then billed for their firstmonthly product on 07/18/in the amount of $($plus $shipping and handling)On 07/18/2015, thecustomer contacted the Peak Life customer service center to cancel their account and accepted a 60% credit of $tokeep the shipmentTo date, no returns have been received by our Returns Department On 07/26/2015, we issued an additional refund in the amount of $18.99, for a total refund in the disputed amount of $as a good faith gesture to our customer.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closedPleasedo not hesitate to contact us with any future inquiriesRegards,Peak Life, LLC

RE: ID [redacted] To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuerThe customer signed up for their free trial on 05/14/Attached is a screenshot of the terms when signing up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date The customer was then billed for their first monthly product on 06/01/in the amount of $($plus $shipping and handling plus $tax)This customer has not reached the Peak Life customer service center by phone to cancel the order or request return instructionsTo date, no returns have been received by our Returns DepartmentOn 06/07/2016, we canceled the order and processed a refund in the amount of $36.85, as a good faith gesture to our customerWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Peak Life, LLC

RE: ID [redacted] To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuer The customer signed up for their free trial on 07/03/Attached is a screenshot of the terms when signing up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date The customer was then billed for their first monthly product on 07/21/in the amount of $($plus $ shipping and handling plus $tax)On 07/21/2015, the customer contacted the Peak Life customer service center to cancel their account and accepted a 60% credit of $to keep the shipmentTo date, no returns have been received by our Returns Department On 07/26/2015, we issued the remaining refund in the amount of $17.83, for a total refund in the disputed amount of $as a good faith gesture to our customer We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiries Regards, Peak Life, LLC

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuerThe customer signed up for their free trial on 07/09/ Attached is a screenshot of the terms whensigning up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date The customer was then billed for their first monthly product on 07/27/in the amount of $($29.99plus $shipping and handling) On 07/27/2015, the customer contacted the Peak Life customer service center to cancel their account and obtained return instructions To date, no returns have been received by our Returns Department On 07/30/2015, we issued the refund in the disputed amount of $34.98, as a good faith gesture to our customer We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] While accepting the response from the company and not agreeing the auto shipment is clear, I also want to report the customer service representative as being rude and condescending and would not do business with Peak Life in the future

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we attempted to process a refund on thisorder but it was declinedWe are unable to issue a monetary refund due to a chargeback on this order We apologize for any inconvenience this experiencehas caused the customerThe customer signed up for the Peak Life free trial program on 02/26/This customer contacted the Peak Life customer service center on 03/05/2015, accepted an additional free bottle and the trial period was extendedThe customer contacted the Peak Life customer service center on 03/18/2015, accepted a lower price on future shipments andshipments were postponed to 06/16/ An email was sent to the customer regarding these changes The customer was then billed for monthly bottle on 06/16/in the amount of $($plus $shipping and handling plus $tax) On 07/01/2015, a chargeback was filed with the customer’s financial institution On 07/01/2015, the customer contacted Peak Life customer service center, canceled the order and obtained return instructions This is currently going through the chargeback process with the customer’s financial institution and we are no longer able to issue a monetary refundWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and theRevdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiriesRegards,Peak Life, LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedHowever, I wish to provide proof that I did indeed contact the company to cancel the order as I indicated in my complaint, and I DO NOT like to be called a liar I am not happy that they did so.This is the email sent to cancel the delivery: [redacted] ***< [redacted] >Apr 20tosupportPlease cancel any future deliveries of [redacted] to my address of [redacted] , FL *** I understand that a shipment this month may already be in process.Thanks! [redacted] *** < [redacted] >Apr 20to supportPlease cancel any future deliveries of [redacted] to my address of [redacted] , FL *** I understand that a shipment this month may already be in process.Thanks! [redacted] *** < [redacted] >Apr 20to supportPlease cancel any future deliveries of [redacted] to my address of [redacted] , FL *** I understand that a shipment this month may already be in process.Thanks!

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $34.98. Refunds usually take between 1-7 days to process through the customer’s bank or credit... card issuer. The customer signed up for their free trial on 05/29/2017. Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. The customer was then billed for their first monthly product on 06/16/2017 in the amount of $34.98 ($29.99 plus $4.99 shipping and handling). To date, no returns have been received by our Returns Department. On 07/05/2017, Peak Life cancelled the order and issued a refund in the amount of $34.98 as a good faith gesture to our customer. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the RevDex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Peak Life , LLC

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously In response to the above-referencedcomplaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuerThe customer signed up for their free trial on 04/06/ Attached is a screenshot of the terms whensigning up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date The customer was then billed for their first monthly product on 04/24/in the amount of $($29.99plus $shipping and handling), their second monthly product on 05/24/in the amount of $($plus $shipping and handling) and their third monthly product on 06/23/in the amount of $($plus $4.99shipping and handling) On 06/29/2015, the customer contacted the Peak Life customer service center to cancel their account and accepted a 60% refund of $to keep the shipment To date, no returns have been received by ourReturns Department On 07/07/2015, we issued the remaining refund of $51.97,for a total refund in the disputed amount of $69.96, as a good faith gesture to our customer We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closedPleasedo not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. Inresponse to the customers rebuttal, and again apologize that the customer’sexperience was not a positive one, we attempted to process a refund for thedisputed amount of $34.98 however it was declined due to the chargeback on thisorder. The chargeback with the credit card was issued on 07/05/2014. Themonthly supply tracks as delivered to the customer on 07/03/2015 and to date,no return has been received. This is currently going through a dispute process with the customer’s financial institution and we are unable to process a monetary refund.We apologize for any inconvenience the customer may have suffered. We trustthat our actions satisfy both the consumer and the RevDex.com andconsider the issue closed. Please do not hesitate to contact us with any futureinquiries.Regards,Peak Life LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously In response to the above-referencedcomplaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuerThe customer signed up for their free trial on 09/13/ Attached is a screenshot of the terms whensigning up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date The customer was then billed for their first monthly product on 10/01/in the amount of $($29.99plus $shipping and handling) On 10/01/2015, the customer contacted the Peak Lifecustomer service center to cancel their account and accepted a 60% refund of$to keep the shipment To date, no returns have been received by ourReturns Department On 10/06/2015, we issued the remaining refund of $16.99,for a total refund in the disputed amount of $as a good faith gesture to our customer We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closedPleasedo not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, this customer has beenimmediately and permanently suppressed from receiving any and all emails fromus.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closedPleasedo not hesitate to contact us with any future inquiriesRegards,Peak Life, LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***