Peak Life, LLC

RE: ID *** To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referencedcomplaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank
or credit card issuerThe customer signed up for their free trial on 07/17/2015. Attached is a screenshot of the terms whensigning up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date. The customer was then billed for their first monthly product on 08/04/in the amount of $34.98($plus $shipping and handling)On 08/08/2015, the contacted Peak Life customer service to cancel theiraccount. On 08/11/2015, we received the package back at our returns department however it did not followthe returns procedureOn 10/04/2015, we processed a refund in the amount of$29.99, on 10/13/2015, we processed an additional refund in the amount of $4.99and on 10/14/2015, we processed the remaining refund amount of $2.99, for atotal refund of $37.97.. We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am still receiving approximate 4-email ads per day from Peak LifeI felt it was only necessary to take a picture of one
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

RE: ID*** To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriouslyIn response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we successfully processed a refund for the amount of $on 06/19/We have been in contact with this customer, asking to obtain extra information however the customer has been unsuccessful with providing the specific information requested. The last email correspondence was sent to this customer was August 2, and to date, we have not heard backWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Peak Life, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Peak Life has never tried to contact me regarding this matterThey did NOT process my cancellation in a timely matter which is why they automatically took money from my accountI had called to cancel my membership well within my instructed timeThis whole ordeal has cost me more money, time and hassleBeyond the money refunded to me from which they were never supposed to collect in the first place- I have seen no other compensation
Regards,
*** ***

RE: ID ***To whom it may concern:Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we were able to connect with the customer today via phone and gathered more detailed informationWe were able to determine that the additional emails are not coming from usAs discussed previously, the email address previously provided has been immediately and permanently suppressed from receiving any and all emails from us.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards,Peak Life, LLC

RE: ID ***To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referencedcomplaint, we have issued a refund in the amount of $Refunds usually takebetween 1-days to process through the customer’s bank or credit card
issuerThe customer signed up for their free trial on 04/03/2015. Attached is a screenshot of the terms whensigning up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date. The customer was then billed for their first monthly product on 05/01/in the amount of $($29.99plus $shipping and handling), their second monthly product on 06/03/in the amount of $($plus $shipping and handling) and their third monthly product on 07/03/in the amount of $($plus $4.99shipping and handling). On 07/06/2015, the customer contacted the Peak Life customer service center to cancel their accountTo date, no returns have been received by our Returns Department. On 07/13/2015, we issued a refund in the disputed amount of $34.98,as a good faith gesture to our customer. We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

RE: ID ***To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriouslyInresponse to the customers rebuttal, and again apologize that the customer’sexperience was not a positive one, the customer was we processed the refund inthe disputed amount of $39.98, which was requested in the complaintThiscustomer has filed a chargeback for that additional transaction and we are nolonger able to issue an additional monetary refund, as it now needs to gothrough the disputes processWe apologize for any inconvenience the customer may have sufferedWe trustthat our actions satisfy both the consumer and the Revdex.com andconsider the issue closed. Please do not hesitate to contact us with any futureinquiries.Regards,Peak Life LLC

RE: ID ***To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriouslyInresponse to the customers rebuttal, and again apologize that the customer’sexperience was not a positive one, the customer was billed $for theinitial trial and $for the monthly supply. The additional transaction is not from PeakLife. Please contact your financial institution for further assistanceWe apologize for any inconvenience the customer may have sufferedWe trustthat our actions satisfy both the consumer and the Revdex.com andconsider the issue closed. Please do not hesitate to contact us with any futureinquiries.Regards,Peak Life LLC

RE: ID ***To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referencedcomplaint, we have issued a refund in the amount of $Refunds usuallytake between 1-days to process through the customer’s bank or credit
cardissuerThe customer signed up for their free trial on 07/15/2015. Attached is a screenshot of the terms whensigning up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date. The customer was then billed for their first monthly product on 08/02/in the amount of $($29.99plus $shipping and handling). On 08/07/2015, the customer contacted the Peak Life customer service center to cancel their account and accepted a 60% refund of $to keep the shipment. To date, no returns have been received by ourReturns Department. On 08/11/2015, we issued the remaining refund of $16.99, for a total refund in the disputed amount of $as a good faith gesture to our customer. We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

RE: ID *** To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card
issuer. The customer signed up for two free trial programs, one on 05/06/(order #1)Attached is a screenshot of the terms when signing up for the free trial. The terms and conditions are on the invoice of the initial shipment along with the next ship dateThe customer contacted our customer service center on 05/18/2016, accepted an additional free bottle and the trial period was extended to allow the customer to use more time to try the product. On the call on 5/18/2016, the customer was offered a trial of an additional product (order #2). On the call, the agent read the terms and conditions verbatim from a script, explaining the 18-day trial periodThe call was reviewed to confirmThe terms and conditions also appeared on the invoice of the initial shipment, along with the next ship date. The customer was billed for their monthly supply on 06/05/(order #2), in the amount of $The customer contacted our customer service center on 06/07/and canceled both ordersTo date, no returns have been received by our Returns DepartmentOn 06/08/2016, we processed a refund in the amount of $74.98, as a good faith gesture to our customer. We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards, Peak Life, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

RE: ID ***To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriouslyIn responseto the above-referenced complaint, we are unable to issue a monetary refund inthe amount of $due to a chargeback on this orderWe apologize for anyinconvenience this
experience has caused the customer.The customer signed up for the Peak Life free trial program on 07/12/Attachedis a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on theinvoice of the initial shipment along with the next ship date The customer was then billed for monthlybottle on 07/30/in the amount of $($plus $shipping andhandling). On 08/21/2015, this customer contacted the Peak Life customer service center to cancel the account. To date, no return has been received at our Returns DepartmentOn 09/05/2015, a chargeback was filed with the customer’s financialinstitution and the account was canceledThis is currently going through thedispute process with the customer’s financial institution and we are unable toprocess a monetary refundWe apologize for any inconvenience the customer mayhave sufferedWe trust that our actions satisfy both the consumer and theRevdex.com and consider the issue closed. Please do not hesitate to contactus with any future inquiriesRegards,Peak Life, LLC

RE: ID ***To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit
card issuerThe customer signed up for their free trial on 07/18/2015. Attached is a screenshot of the terms whensigning up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date. The customer was then billed for their first monthly product on 08/05/in the amount of $($29.99plus $shipping and handling). On 08/10/2015, the customer contacted the Peak Life customer service center to cancel their account. To date,no returns have been received by our Returns Department. On 08/11/2015, we issued the refund in the disputed amount of $34.98,as a good faith gesture to our customer. We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

RE: ID ***To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referencedcomplaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit
card issuerThe customer signed up for their free trial on 08/21/Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. The customer was then billed for their first monthly product on 09/08/in the amount of $($plus $4.99shipping and handling). On 09/11/2015, the customer contacted the Peak Life customer service center tocancel their account and obtained return instructions. To date, no returns have been received by our ReturnsDepartment. On 09/11/2015, we issued the refund in the disputed amount of $34.98,as a good faith gesture to our customer. We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contactus with any future inquiriesRegards,Peak Life, LLC

RE: ID *** To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriouslyIn response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we successfully processed a refund for the amount of $on 06/19/We have been in contact with this customer, asking to obtain extra information however the customer has been unsuccessful with providing the specific informationWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Peak Life, LLC

RE: ID ***To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referencedcomplaint, we have issued a refund in the amount of $Refunds usuallytake between 1-days to process through the customer’s bank or credit
cardissuerThe customer signed up for their free trial on 08/12/Attached is ascreenshot of the terms when signing up for the free trial. Also, the terms and conditions are on theinvoice of the initial shipment along with the next ship date The customer was then billed for their firstmonthly product on 09/04/in the amount of $($plus $shipping and handling). On 09/10/2015, the customer contacted the Peak Life customer service center to cancel their account and obtained return instructions. To date, no returns have been received by our Returns Department. On 09/11/2015, we issued the refund in the disputed amount of $34.98, asa good faith gesture to our customer. We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. How does this company go into a person account numerous times withdrawing different amount at each time. I would like to have my monies refunded to me. I will never use my credit card for on line purchases. Can't trust these companies. As a senior citizen I feel taken advantage of
Regards,
*** ***

RE: ID *** To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card
issuer. The customer signed up for two free trial programs, one on 05/21/(order #1)On 06/07/2016, a new trial order was placed (order #2). The customer was billed for their monthly supply on 06/08/(order #1), in the amount of $($plus $shipping and handling)The customer contacted our customer service center on 06/09/and canceled both ordersTo date, the only return received by our returns department was the trial bottle (Puritea 30ct) bottle from order #2, which is non-refundable. On 7/26/2016, we processed a refund in the amount of $74.98, as a good faith gesture to our customer. We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards, Peak Life, LLC