Peak Properties

RE: Revdex.com Complaint [redacted] We are in receipt of Complaint [redacted] and would like to resolve the issue The total collection amount is $3,which represents the unpaid portion of November rent; December rent; and the first days of January rent Please see attached ledger for detailed charges and paymentsThere were many issues that the tenant complained of that was immediately addressed upon her move in by the building’s maintenance staff, [redacted] In fact, the renter sent the below email on Thursday, October 8th: [redacted] responded right away and took care of everythingHe was extremely helpful and courteous and did a great job! Thank you!” The tenant had two issues that she complained about and asked our company to address The first was that there was “mold” in the unit She pointed out areas and provided photos of in the apartment that we investigated The maintenance company cleaned the surface of these drywall areas; sprayed them with Killz mold eliminator; and repainted those areas When the tenant complained that this was not sufficient, then we just agreed to cut out any of the damaged areas of drywall that the tenant pointed out so that we could show her that we wanted any traces of damaged drywall out of the unit completelyThe tenant still complained that she and her daughter were experiencing mold related issues and illnesses Therefore, we agreed to have a professional mold testing company come into the unit and do mold tests anywhere in the apartment that she wanted tested We did not charge her for the $expense we incurred for testing for mold in the unit on November 6th The results came back that there was no mold present in the unitI also requested that the tenant provide any and all doctors notes where she claimed in an email on November 2, 2015: “My daughter has been examined by three different doctors and all agree that she is having health issues due to an allergic reaction” To date, despite numerous requests, we have never been provided any documentation for any health related issues from any doctors We would like a chance to see these diagnoses that the tenant says she has copies ofAfter the mold test results by the professional mold testing company came back negative, the tenant pressed the sewer gas smell issue It was no longer the mold causing her daughter’s issues, it was now the smell of sewer gasI visited the apartment on occasions and never experienced the sewer gas smell The renter responded that it came at different times and it was never consistently in the morning or night I inquired about the time of the day because I offered to come to the apartment whenever the smell was present, but she was unable to give me a time or day when it occurredWe did make some repairs in the basement to try to alleviate the issue that she was complaining about, but no other resident in the building has complained to me about this sewer gas smell The renter claims that she spoke with other residents in the building about it, but these residents never mentioned anything to me so maybe they just were agreeing with her when she brought it to their attention? Again, I am not sure of the situation, but maintenance requests were not made to Peak PropertiesFurther, we have since touched base with the previous renter of Unit and they stated that they had never noticed the smell of sewer gas in the unit during their occupancy and said that they were surprised that she mentioned that she was having that issueThe renter said that she moved out of the building and unit on Tuesday, January 5th However, when we went to inspect the unit on Friday, Jan8th, the unit was vacant except for the renters cat She did not remove the cat until Monday, January 11th I am hoping that the cat was not left in a vacant, uninhabited apartment from Tuesday, Jan5th – Monday, January 11th (days) The apartment smelled like cat fecesAgain, we would prefer to resolve this issue with this renter immediately, but would like her to provide the doctors notes and diagnoses that she promised to send over several times where the doctors said that her daughters issues were first related to the “mold” in the unit and the second were related to the sewer gasOnce we receive this further information, then we can discuss a resolutionRegards, [redacted] President Peak Properties

Initial Business Response / [redacted] (1000, 5, 2014/05/02) */ Contact Name and Title: [redacted] Prop Mgr Contact Phone: XXX XXX XXXX Contact Email: [redacted] @peakproperties.biz To date, we have not received any maintenance requests from this tenant regarding a leaky faucet or non-working dryerWe were just contacted on Monday, 4/with maintenance requests: 1)hallways being dirty due to construction; 2)a leaking skylight; 3)antsSince then, I have personally phoned him twice (he did not answer, voicemails were left) & emailed him timesHis last email to me on 5/stated: "I am sorry I missed your communicationsA deadline is keeping me very busy." We cannot be held responsible for tenants who are unresponsive when we reach out to them The building was exterminated today 5/& the skylight issue will be evaluated tomorrow, 5/There is construction occurring in the buildingWhile the crew is trying to minimize disruption, there will always be some dust associated with renovations, which is why we are not renewing any leases, and have offered moving assistance and the ability to terminate current leases with no penalty, should a tenant find that s/he cannot tolerate even the minimal dust associated with the renovation

Re: Complaint ID- [redacted] It’s probably most important to start by saying that we do NOT manage The [redacted] restaurantThe tenant mentioned that The [redacted] brings in more revenue than the rent their unit doesAgain, we do not receive rent from The [redacted] and do not manage the restaurant or the space that the restaurant is inIt is physically connected to units that we manage but that is the extent of our relationship with the restaurantAlso, the complaint inaccurately states that [redacted] schedules these cleanings with Peak PropertiesThis is not trueThey schedule with The [redacted] onlyAgain, we do not manage The [redacted] in anyway, so we would not schedule anything for themHaving said that, we have still attempted to reach out to The [redacted] regarding the tenant’s issueSharon Healy, the property manager contacted the owner of the building to see if there were any optionsThe owner then contacted the restaurant and explained the tenant’s situation to see if the time of the hood cleaning could be changed, at leastThe GM of the restaurant spoke to ***, the cleaning company [redacted] explained that because the cleaning needs to be done by am, (this is at the restaurant’s request as they need to begin cooking for the day at 7am) there is no other time to complete the cleaningThe restaurant even pays extra to double the crew so that the cleaning can be completed in a shorter period of time, three hours, so that the disturbance is as minor as it can beWe have these emails and can supply them if neededIn May of 2016, [redacted] conveyed this information to the tenantThe tenant then renewed their lease on 6/1/It is also important to note that the restaurant was already there when the tenant moved inWe understand that this is a difficult situation and the tenant is free to move at any time because of thisPlease feel free to reach out if you need any more information

In response to complaint [redacted] First, the consumer is being fully refundedThat process has begun and they have been informed of thisHaving said that, the $fee is non-refundable and it clearly states that on our website when the payment is enteredUnfortunately, there seems to be a misunderstanding here but again, we will be fully refunding the $to the consumer.Thank you

Initial Business Response /* (1000, 5, 2015/05/19) */
We are writing to address Complaint ID#: XXXXXXXXThe complaint was sent by the borrower of a property in foreclosure that we manage on behalf of the Court systemWe were appointed to manage on March 26, We answer to Judge
*** *** of The Circuit Court of Cook County for all issues regarding the propertyThe borrower/individual filing the complaint is stating that we did not respond to them in a timely fashion as to whether a fee was paid for a weed citation notice at the propertyThis citation was paid and we did provide them with sufficient proof on May 14, The borrower/individual filing this complaint did not agree with the form of proof sent by Peak, but she also had the option of contacting the City of Chicago directly to verify that proper payment was madePlease feel free to call us at any time and we will be happy to provide any further information requested
Sincerely,
Peak Properties
XXX-XXX-XXXX

Re: #***
Unfortunately, we have had an issue with our after-hours emergency hotlineWe have a meeting scheduled with them tomorrow to get the issues we’ve been having rectified
Peak unfortunately did
not receive the tenant’s complaint that there was a crack in the ceiling and the next complaint was received in the evening on the 4th of July by the after-hours hotline, but was not transferred to us until early that next morningAt that time, TueJuly 5th in the morning, we received an email from the tenant and one of our maintenance coordinators promptly called back and started the process of getting the repair made
We had to get into the apartment above who had a leaking toiletThis was water coming out of the tank, not contaminated waterAs of yesterday, WedJuly 6th afternoon, the toilet in the unit upstairs was repaired and the tenant below has had the ceiling secured while the area driesWe were in contact with the tenant several times yesterday and are scheduling the time that best suits them to finish the repair to the bathroom
We have done and are continuing to do all that we can to quickly rectify this problem

June 1st - tenants moved in
June 15th - the bottom floor of the unit did flood, due to heavy rains and a faulty sump pump
June 16th - we evaluated damages and immediately told the tenants they could break their lease at no charge and move if they wished
Peak Properties also
offered to pay moving expenses if they found another property managed by Peak, or we would fix the damages in the unit
We never heard back from them - we gave them a deadline of September 30, as a drop dead date for their decision
On June 23rd we proceeded with removal and replacement of drywall and carpet in the downstairs area, with the tenants still living there
In the following days there was additional drywall replaced in areas not originally thought to be affected
We also replaced the faulty Sump-pump and backup system
The tenant has been informed of this on several occasions
The tenants were told that IF they were going to break their lease, they would need to inform us by no later than September 30th for a day notice and an October 31st move out date
September 30th at 10:30pm - we received an email stating that the tenants would be moving either October 15th (only paying 1/month) or October 31st (paying full month)
They were unsure of the date of availability for their new apartment so they could not give us a date for moving - we agreed to this
In relation to this incident, we have also refunded $(move in fees of $+ $for each tenant, for any deductible that would be paid if they had renter's insurance, as their lease requires)
The tenants have also been credited late fees June 7th and September 7th
We have offered and assisted in trying to find the tenants other accommodations throughout this time
The tenants did not bring up the issue of payment for laundry until after the move out agreement was concluded
We ordered repairs of the machines, there was a delay due to a part order, but the machines were fixedDespite the tenant's claim, the machines were working
It should be noted, the tenant's lease clearly states in the Rider, Section #8, Laundry facilities if any are provided as a convenience to the tenantLandlord shall not be liable or responsible to tenant for failure of any laundry machine to operate
We have attempted to work with these tenants to the best of our abilities regarding these unfortunate circumstances

I moved into my unit on July and emailed the property manager a list of issues I had with the unit on July 2nd with photographsThe apartment had not been cleaned prior to the previous tenant leaving and all the kitchen appliances were dirtyThere were issues with the closet, wiring was exposed in outlets, outlet covers were entirely broken, things were stuck in sockets, our fridge door was missing a shelf, and the electrical panel in the bedroom closet was missing it's door
It has now been days from my first contact with the property manager and we just got our fridge shelf and we're still waiting on the electrical panel doorThe property manager didn't even contact the manufacturer of the fridge until the second month of emailing about itAnd the maintenance person keeps saying she's contacted the electrician but I seriously doubt it considering it's a doorIt's not like I'm requesting new wiring done in the unit - I'm requesting a door to cover the panel - a door that should've been there to begin with
I would no recommend working with this management company and I would not recommend living in one of their apartmentsI am very disappointed with the service I have received, especially considering how much I'm paying in rent

Initial Business Response /* (1000, 11, 2014/09/15) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@peakproperties.biz
We would please ask that more detail be given with regards to the desired resolutionIn other words, a detailed description of
each item and its associated cost

Initial Business Response /* (1000, 5, 2014/12/12) */
Contact Name and Title: *** *** - Operations
Contact Phone: XXX-XXX-XXXX
Contact Email: ***
Peak informed this tenant upfront that the unit was under construction and that we would try to allow for a move in
before November 1st but that no promises could be madeThis is standard procedure as we can not predict when the *** will issue final approval for occupancy
The hot water issue was fixed on 12/10/and then again on 12/11/
A lock on the mailbox has been installed
We don't agree that the tubing for the dryer is a potential fire hazard - we further believe that the fact that the *** of *** inspected and approved the unit for occupancy is proof that the unit is safe
The railing on the back porch is scheduled to be repaired today on 12/12/
The tenant did NOT call and set up gas service before moving in to the unit - there was temporary gas service to the unit only due to the constructionThe gas company was at the building installing a meter for another unit, noticed that gas was being used, checked that no one had set up service and terminated serviceThe delay from re-establishing gas service for the tenant was due to the gas company

This response is in regards to: ID ***
Anytime we get a call regarding pests of any kind, we let the tenant know that we will call out the exterminator to their unitAs we said, we told the tenant we would do that and they became agitated saying there was no point as they were moving out
As we mentioned in our previous response, we did in fact send them out as soon as the tenant had vacated the space as we had a new tenant moving inThat tenants’ move in date was delayed by two daysWe were never sent any proof of the bed bugsAll we have are pictures of discarded mattresses outside of the propertyAgain, we didn’t dispute that the tenant had them when they called us, we simply said we would send out the exterminatorAs for the tenant expecting us to cover the losses of $2,000-had the tenant called us while they currently lived at the unit and had bed bugs that resulted from an outbreak at the property, that would be one thingHowever, as we stated in our previous response, there are no other units at this property that have bed bugsThe infestation is isolated to this tenant’s unit only and because of it, this cost our company a significant amount of money to remedy the problemWe certainly never threatened this tenant in anyway with legal actionAfter the tenant stated they would call a lawyer, we were then forced to simply alert ours and let the tenant know that if they were going to pursue this further legally, they could correspond with our attorneyThis is not a threatSpecifically, we told the tenant that if they did not take the compensation, then of course, they’re free to take this to social media, which they did
Please feel free to contact our office if you need any further information regarding this matterThank you***

WORST PROPERTY MANAGEMENT IN MY 10+ YEARS OF RENTING APARTMENTS
REPAIRS NOT FIXED, LEAKING ROOFS NOT ADDRESSES IN TIME, MAJOR TEAR DOWN AND REBUILD SENDING FUMES AND SMELL INTO APARTMENTCONSTANT SHAKING AND VIBRATIONS IN THE APARTMENT
We are having a really difficult time with the construction/remodel downstairsThe noise is starting at AM and ending around PM and is so loud we can't hear anything in the apartmentIt's also causing the entire apartment to shakeWe have a two month old baby and it's making it impossible for her to nap, so she is just crying all dayThere also is a chemical smell coming from downstairs and we're concerned about the impact this will have on her
To be honest, these conditions are not live ableIt's also really frustrating that so much time and energy is being put into this when there are several simple things in the building that have not been fixed yet, such as the light in the downstairs entrywayI understand the apartment has to be remodeled, but if there is anything that can be done to provide us with some relief from the smell and noise, we'd really appreciate it
According to Kim *** in her email on Nov 10, the noise should be ended by Nov 13thIt is Nov today and the noise and the constant shaking and vibrations are still presentI was working from home yesterday, Nov and the whole kitchen was vibrating and shaking in the afternoonNot a very comforting feeling when you are upstairs in a rental property
Also I have written to Mike *** Kent *** and Kim *** more than times nowThe entry hallway lights are still off, I'm not able to find the key hole to the entry door or mailbox key hole in the darkThank you for your responseI'm quite frustrated with the fact that there was ABSOLUTELY no communication from your part on what to expect during the constructionThere was no email, no letter under the door, or a courtesy flyer in the mail box
To be quite honest you are doing some major work downstairs and ripping some foundations and structural workDon't you think we would like to know? The smell was horrible and the fumes stayed on for days in the apartmentWould you like to live in a place that is going through so much tear down and rebuild? During the last concrete work, there was cement in our apartment all over the placeCouch, TV, dressers, you name itIt took us two weeks of cleaning, wiping and mopping to clean out all the cement dust when the side walks were being laid out
The thing that frustrates me is that we had no choice or say in how we live, would you just assume that we would be happy staying in a place that does not ask us if a major work would cause inconvenience to our lives? The entry lights are still out and I have already complained about it 3-times, so I don't know why is it so HARD to have the lights turned on in the entry hallI would like to see some light so I can open the mailbox please
What is more frustrating is that Peak Properties sent us eviction notice TWICE because of what ever issues they had and expected us the tenants to put up with what ever they decide to do

Where do I start? I rented from Peak before, and I knew I shouldn't have taken the leap yet againOn my most current lease, I have had to call maintenance every monthSure, there are plenty of old buildings in Chicago and age happens, but honestly what I've dealt with is ridiculousThe fixes are never timely, especially in the one instance when it was emergentWhen my deadbolt locked while I was in the laundry room, and locked out, Peak told me it was my responsibility to contact and pay for a locksmith--however, it was clearly stated in the packet I received when I moved in that they are available to respond and assist with lockoutsThe building manager is most likely not aware of the squatter(s?) living in the basement of our buildingI doubt they're also aware of how structurally unsound the building is--the entire foundation is warped and you can see the tilt from the basement upLastly, my neighbor had a complete rehab of the walls due to lead paintThere was an excessive amount of debris throughout the entire process, which not only concerns me about the toxins that were spread building wide, but also if there is potentially lead in our water, because the paint coats the outside of our pipes

Complaint: [redacted]
I am rejecting this response because:
I have proof. They were threatening and didn't offer negotiations or remedies. In my opinion, Peak properties is a bad business.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/06/10) */
Ms. [redacted] was contacted by her Property Manager and within 24 hours of her making the office aware of her concerns. She had previously been contacted about her move out time and date for May 31st, but never responded. During the...

conversation with her Property Manager on June 4, 2015, she agreed to a $100 payment for her personal items as she was planning on selling them anyway. This check was cut June 5, 2015 and mailed to her current address.

Peak Properties has been absolutely horrible to deal with so far. They have been unprofessional and have not responded to any of our complaints. We have called to complain about broken appliances and we never receive any answers other than "we're looking into it" or "that may not be our responsibility." We've called and provided the exact applicable section of our lease that states the Landlord is responsible for fixing the appliance, and Peak Properties still won't reply or attempt to fix anything. We have sent numerous e-mails to the designated employee in charge of our property and we never receive any replies or acknowledgements. The company has failed to communicate with the Tenants or care about the property. All of the Tenants in the building talk to each other about it and we all have the same complaints, and none of them are being addressed by the company.

Initial Business Response /* (1000, 5, 2014/05/02) */
Contact Name and Title: [redacted] Prop Mgr
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@peakproperties.biz
To date, we have not received any maintenance requests from this tenant regarding a leaky faucet or non-working...

dryer. We were just contacted on Monday, 4/28 with 3 maintenance requests: 1)hallways being dirty due to construction; 2)a leaking skylight; 3)ants. Since then, I have personally phoned him twice (he did not answer, voicemails were left) & emailed him 4 times. His last email to me on 5/1 stated: "I am sorry I missed your communications. A deadline is keeping me very busy." We cannot be held responsible for tenants who are unresponsive when we reach out to them.
The building was exterminated today 5/2 & the skylight issue will be evaluated tomorrow, 5/3. There is construction occurring in the building. While the crew is trying to minimize disruption, there will always be some dust associated with renovations, which is why we are not renewing any leases, and have offered moving assistance and the ability to terminate current leases with no penalty, should a tenant find that s/he cannot tolerate even the minimal dust associated with the renovation.

I'm not sure what everyone is complaining about. I just rented a unit with Peak mid September. The leasing process was seamless and I used Chicago Apartment Finders to locate the unit. They worked with me on early move in dates, inability to get tot the leasing office to pickup keys and drop off the deposit.

Then, when they made a mistake on some repairs to the unit... They offered to either do the work or credit me money against my rent.

Marchelle [redacted] and Joanna [redacted] have been fantastic to me when I had questions... When I had issues with parking, Albertine Uwabo sent a courier to my house after hours to get me a proper parking pass [redacted] And my direct property manager [redacted] should get his salary doubled. I am a perfectionist and the guy responds to me in under 5 minutes no matter what time of day it is. They've fixed my blinds, my HVAC, treated for ants, are fixing my screens and having the Jacuzzi serviced.

I've never had a group of people collaborate to make me happy the way the people at Peak have.

If you're having problems with them you either have unrealistic expectations or don't know how to follow instructions. I would do business with them again in a heartbeat.

RE:  Revdex.com Complaint [redacted] We are in receipt of Complaint [redacted] and would like to resolve the issue.   The total collection amount is $3,311.77 which represents the unpaid portion of November 2015 rent; December 2015 rent; and the...

first 5 days of January 2016 rent.   Please see attached ledger for detailed charges and payments. There were many issues that the tenant complained of that was immediately addressed upon her move in by the building’s maintenance staff, [redacted]   In fact, the renter sent the below email on Thursday, October 8th: [redacted] responded right away and took care of everything. He was extremely helpful and courteous and did a great job!  Thank you!”
The tenant had two issues that she complained about and asked our company to address.  The first was that there was “mold” in the unit.   She pointed out 3 areas and provided photos of in the apartment that we investigated.   The maintenance company cleaned the surface of these drywall areas; sprayed them with Killz mold eliminator; and repainted those areas.   When the tenant complained that this was not sufficient, then we just agreed to cut out any of the damaged areas of drywall that the tenant pointed out so that we could show her that we wanted any traces of damaged drywall out of the unit completely.
The tenant still complained that she and her daughter were experiencing mold related issues and illnesses.   Therefore, we agreed to have a professional mold testing company come into the unit and do 3 mold tests anywhere in the apartment that she wanted tested.   We did not charge her for the $750 expense we incurred for testing for mold in the unit on November 6th.   The results came back that there was no mold present in the unit.
I also requested that the tenant provide any and all doctors notes where she claimed in an email on November 2, 2015:
“My daughter has been examined by three different doctors and all agree that she is having health issues due to an allergic reaction”
To date, despite numerous requests, we have never been provided any documentation for any health related issues from any doctors.   We would like a chance to see these diagnoses that the tenant says she has copies of.
After the mold test results by the professional mold testing company came back negative, the tenant pressed the sewer gas smell issue.   It was no longer the mold causing her daughter’s issues, it was now the smell of sewer gas.
I visited the apartment on 3 occasions and never experienced the sewer gas smell.  The renter responded that it came at different times and it was never consistently in the morning or night.   I inquired about the time of the day because I offered to come to the apartment whenever the smell was present, but she was unable to give me a time or day when it occurred.
We did make some repairs in the basement to try to alleviate the issue that she was complaining about, but no other resident in the building has complained to me about this sewer gas smell.  The renter claims that she spoke with other residents in the building about it, but these residents never mentioned anything to me so maybe they just were agreeing with her when she brought it to their attention?   Again, I am not sure of the situation, but maintenance requests were not made to Peak Properties.
Further, we have since touched base with the previous renter of Unit 206 and they stated that they had never noticed the smell of sewer gas in the unit during their occupancy and said that they were surprised that she mentioned that she was having that issue.
The renter said that she moved out of the building and unit on Tuesday, January 5th.  However, when we went to inspect the unit on Friday, Jan. 8th, the unit was vacant except for the renters cat.   She did not remove the cat until Monday, January 11th.   I am hoping that the cat was not left in a vacant, uninhabited apartment from Tuesday, Jan. 5th – Monday, January 11th (6 days).   The apartment smelled like cat feces.
Again, we would prefer to resolve this issue with this renter immediately, but would like her to provide the doctors notes and diagnoses that she promised to send over several times where the doctors said that her daughters issues were first related to the “mold” in the unit and the second were related to the sewer gas.
Once we receive this further information, then we can discuss a resolution.
Regards,
[redacted]
President
Peak Properties

Re: Complaint ID-[redacted] It’s probably most important to start by saying that we do NOT manage The [redacted] restaurant. The tenant mentioned that The [redacted] brings in more revenue than the rent their unit does. Again, we do not receive rent from The [redacted] and do not manage the...

restaurant or the space that the restaurant is in. It is physically connected to units that we manage but that is the extent of our relationship with the restaurant. Also, the complaint inaccurately states that [redacted] schedules these cleanings with Peak Properties. This is not true. They schedule with The [redacted] only. Again, we do not manage The [redacted] in anyway, so we would not schedule anything for them. Having said that, we have still attempted to reach out to The [redacted] regarding the tenant’s issue. Sharon Healy, the property manager contacted the owner of the building to see if there were any options. The owner then contacted the restaurant and explained the tenant’s situation to see if the time of the hood cleaning could be changed, at least. The GM of the restaurant spoke to [redacted], the cleaning company. [redacted] explained that because the cleaning needs to be done by 7 am, (this is at the restaurant’s request as they need to begin cooking for the day at 7am) there is no other time to complete the cleaning. The restaurant even pays extra to double the crew so that the cleaning can be completed in a shorter period of time, three hours, so that the disturbance is as minor as it can be. We have these emails and can supply them if needed. In May of 2016, [redacted] conveyed this information to the tenant. The tenant then renewed their lease on 6/1/16. It is also important to note that the restaurant was already there when the tenant moved in. We understand that this is a difficult situation and the tenant is free to move at any time because of this. Please feel free to reach out if you need any more information.