Peak Property Group, LLC

We apologize for the recent inconvenience caused by the extreme cold weatherTemperatures and wind chills were below zero for several days which caused a water line from the street to freeze undergroundThe water line has since been thawed which restored all servicesPlease feel free to reach out to us regarding any further issuesWe apologize and thank you for your patience while this was resolved

The final statement of account and security deposit for [redacted] OH was processed and mailed within days of your move-out date (8/8/17)Please let us know if it is not received in the mail by the end of this week to allow proper time for mail delivery

Roman [redacted] entered into a lease agreement with Peak Property Group for [redacted] Ave in WestervilleHer lease agreement started November 20th 2015, and goes until August 31st She notified our office a few weeks before she was scheduled to move in that something had come up and she could no longer move-inWe notified [redacted] that her lease agreement was still binding, however we would re-advertise the apartment and she would be responsible for the entire lease agreement until the apartment had been released, at which point she would be releasedWe have all of our advertising posted for this apartment in order to try and get it released as quickly as possible Until that time, [redacted] is still responsible for the entire lease agreement [redacted] may continue to make monthly payments equivalent to her monthly rental rate, or pay the full lease amount up frontTo date we have not received any payments This account will be forwarded to collections at the end of the month if payment is not received.Thank you.Peak Property Group

All repairs have been completed

We apologize if the resident feels an error was made, and will make sure to check our records for proper contact information, as well as call (in addition to email) in the future for any further showings to ensure there are no further communication issuesHowever we will not release the resident from the lease as requested

We apologize to *** *** for her experienceAfter looking into the issue further, we determined that emails were sent prior to both showings of her apartment, however we believe they could have been sent to the incorrect email address if she says they were not receivedWe apologize if an
error was made, and will make sure to update our records, as well as call (in addition to email) in the future for any further showings

Work not completed.Maintenance staff was finally deployed on September to assess needed repairsWork began
on some problem spots on September 13, but some projects have not been started and none of the repairs have been fully completed.Business has not offered any explanation for the delay in completing my July service request or discussed my lease transfer/termination request

they were made aware that I was not given proper notice last weekI have only used one email and phone number with them I would like proof of said email and the address they are sending it It is against the law to enter without permission And a breach of contract I have never had any issue with peak property before and I am very unhappy with the situation

As the former owner and I communicated to you, I did pay a security depositI will be pursuing a small claims case against PeakAs I've asked you repeatedly, please refer me to your law department.
Complaint:
I am rejecting this response because:
Regards,

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

We apologize for any inconvenience caused by the delay in serviceAll repairs should now be completedPlease feel free to let us know if there are any additional items that need addressed

We apologize if Mr*** has had difficulty with the billing process at West Run Apartments in Morgantown West VirginaThe billing process is actually relatively simple and hopefully this will clarify the process for himEach month West Run Apartments receives the electric bills from ***
for each apartment unit and West Run pays all of these invoices in full to ***After the invoices are paid, West Run works with a third party billing provider, ***, to bill back any electric overages directly to each resident for each individual unitEach resident is given an electrical stipend based on their unit size which is outlined in their lease agreementAfter the stipend is applied to their account, any remaining charges are billed to the resident through *** via mail directly to the residentResidents are typically billed 30-days in arears based on the timing of when the original electrical bills are issued to West Run Apartments
If Mr*** (or the resident) is not receiving a copy of their bill, they may contact our office or *** directly for a copyThey may also contact *** for a copy of the *** invoice, read their own meter outside of the building, and can even elect for online billsPayment for rent and for electrical use are paid directly to West Run Apartments for everyone’s convenience
If Mr*** (or the resident) was charged for overages while no one was home for the summer, it’s possible the resident, or a roommate, left the AC or other electrical devices on during this time period, which the West Run Apartments is not responsible for
We can also assure that Peak Property Group (PPG Management, LLC) is registered to do business in West Virginia
Thank you
Peak Property Group

*** *** and her roommates moved out of *** ** ***
Street on August 7, Her security deposit was processed and returned on
September 3, 2015, along with an itemized list of all charges deducted from her
depositShe brought to our attention that she was charged for damage to a
bedroom
door that existed before she moved into the propertyWe researched the
issue and confirmed that was true and agreed to refund the charges for this
itemA check was mailed out to *** *** on 10/14/for a refund of the
door damagesWe are unaware of any other issues as this time and consider this
matter resolved

Thank you for your responsePlease let me clarify:
The electrical meters are NOT on the outside of the buildings at the West Run location, but in a locked room NOT accessible to tenantsWe would read our own meter if we had access to them, but they are locked in a roomFurthermore, we are NOT receiving any billings mailed directly to usTenants should not have to contact a third party on a monthly basis to figure out what is owed Those invoices also do NOT include the meter reading that can be monitored, rather just an amount due or credited
As far as the time the students were away, I can assure you that the A/C was turned off, no clothes washers or dryers were in use etc I personally checked them before departing for the school year.
Finally***, the third -party billing service, is not a licensed business in West Virginia, neither is Peak Properties I called the state to verify, they have no record
This seems to be a process issueLocal management points the finger to *** refers tenants to Peak Properties or the local management, yet the process and billing is not transparent or timely We don't have a problem paying for electric, we just want to be able to manage it which is not possible if access is being denied
I look forward to working with you

We are currently working with *** directly to take care of any unresolved issues

We apologize that this resident feels they have had a poor experience with our companyWe take great pride in our customer service and meeting the needs of all residentsWhile we do not agree with the information listed by the resident in the complaint, we will agree to release the resident from
her lease (once a new lease is signed) in order to move towards a satisfactory resolution

We
are sorry that you had several negative experiences related to break downs in
communication with the officeAs a company, we strive to provide the highest
levels of customer service to our residents and prospectsPlease feel free to
contact Lindsay H***, the regional property manager,
so policies can be
clarified and an appropriate resolution can be reachedShe can be reached directly at ***@coastalridgre.com.Thank you

[To assist us in
bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: check has not been received Local mail time does not take a week.
Regards,
*** ***

*** *** Thank you for reaching out to us regarding your alleged security deposit discrepancy from We corresponded by email several times in regarding this issue, and never heard back from you after the last correspondenceAs stated several times before, we never received a security
deposit from you, or from the former owner when we began managing the property, nor were we ever provided a signed lease agreement indicating that you had paid a security depositWe tried working with you on several occasions to help resolve, and never received any supporting documentsYou also never paid your final water bills totaling $Therefore, we cannot refund you any money since you never paid a security deposit, and still owe $for past due water billsThank youPeak Property Group

Work has not been satisfactorilyCompany continues to dispatch service teamsLeaving this open till damage has been restored to moconditions, sublet has been secured, or I have been released from my contract