Peak Property Group, LLC

We apologize for the recent inconvenience caused by the extreme cold weather. Temperatures and wind chills were below zero for several days which caused a water line from the street to freeze underground. The water line has since been thawed which restored all services. Please feel free to reach out...

to us regarding any further issues. We apologize and thank you for your patience while this was resolved.

We want both units fumigated immediately. Attempts to resolve the issues have been unsuccessful and the problem is worsening as we informed Chelsie. Spraying baseboards iS clearly not resolving the issue when we are finding roaches in new locations and finding roach excrement in our cups. The problem will soon escalate to include our food if fumigation is not done promptly on both sides of the unit, just as it did next door and drove the tenant's out. We are requesting prompt fumigation treatment of the entire property to stop the issue immediately. It is unsanitary and unsafe to be living with roaches in your property.

According to the professional exterminator that has inspected the property, [redacted] Exterminating, fumigation is not a safe treatment method. It is dangerous to both humans and pets. Therefor we are following their professional recommended treatment method. [redacted] Exterminating was last out at the property on 9/22/17 to inspect and did not see any activity at the time. A proactive treatment was completed during that inspection. We have reached back out to [redacted] Exterminating and they are scheduled to come back out and inspect and treat if needed on 10/12/17.

The final statement of account and security deposit for [redacted] OH was processed and mailed within 30 days of your move-out date (8/8/17). Please let us know if it is not received in the mail by the end of this week to allow proper time for mail delivery.

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mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">[...⇄ /> [redacted] entered into a lease agreement with Peak Property Group for [redacted] Ave in Westerville. Her lease agreement started November 20th
2015, and goes until August 31st 2016. She notified our office a few
weeks before she was scheduled to move in that something had come up and she
could no longer move-in. We notified [redacted] that her lease agreement was still
binding, however we would re-advertise the apartment and she would be responsible
for the entire lease agreement until the apartment had been released, at which
point she would be released. We have all of our normal advertising posted for
this apartment in order to try and get it released as quickly as possible.
Until that time, [redacted] is still responsible for the entire lease agreement. [redacted]
may continue to make monthly payments equivalent to her monthly rental rate, or
pay the full lease amount up front. To date we have not received any payments.
This account will be forwarded to collections at the end of the month if
payment is not received.Thank you.Peak Property Group

All repairs have been completed.

We apologize if the resident feels an error was made, and will make sure to check our records for proper contact information, as well as call (in addition to email) in the future for any further showings to ensure there are no further communication issues. However we will not release the resident from the lease as requested.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Per law, deposit return has to have been DELIVERED within 30 days.  Tracking information, check number, nor mailing date has been provided, and we are well past 30 days. Damages are now due. 5321.16 Procedures for security deposits.(A) Any security deposit in excess of fifty dollars or one month's periodic rent, whichever is greater, shall bear interest on the excess at the rate of five per cent per annum if the tenant remains in possession of the premises for six months or more, and shall be computed and paid annually by the landlord to the tenant.(B) Upon termination of the rental agreement any property or money held by the landlord as a security deposit may be applied to the payment of past due rent and to the payment of the amount of damages that the landlord has suffered by reason of the tenant's noncompliance with section 5321.05 of the Revised Code or the rental agreement. Any deduction from the security deposit shall be itemized and identified by the landlord in a written notice delivered to the tenant together with the amount due, within thirty days after termination of the rental agreement and delivery of possession. The tenant shall provide the landlord in writing with a forwarding address or new address to which the written notice and amount due from the landlord may be sent. If the tenant fails to provide the landlord with the forwarding or new address as required, the tenant shall not be entitled to damages or attorneys fees under division (C) of this section.(C) If the landlord fails to comply with division (B) of this section, the tenant may recover the property and money due him, together with damages in an amount equal to the amount wrongfully withheld, and reasonable attorneys fees.Cite as R.C. § 5321.16Effective Date: 11-04-1974 .
Regards,
[redacted]

Thank you for the response.
I spoke with our on-site property manager, who confirmed that the electrical meters are outside of the building and accessible for anyone to read. There should not be an issue if you wanted to complete your own meter readings.
If you are not receiving bills and provide me with the correct contact information, I can follow up with [redacted] to confirm the bills are being sent to the correct location. This is something you should be able to confirm with [redacted] as well if you think they are sending it to the wrong address. Our billing is no set up to include meter readings, but I believe you have the ability to set up an online account with the electric company and they can send you electronic copies of bills with meter readings and usage for your convenience.
If you believe there was an error with the meter reading during a period while no-one was in the apartment, you can request original copies of the meter readings from [redacted] or the electric company to verify the readings. I can also assists with this is you provide the billing dates, units address, and amounts.
We have hired [redacted] to make the billing process easier for the residents of West Run, not more complicated. They should be able to provide you with copies of bills, meter readings, and other information you need for complete transparency. If you are not able to get this, I will make sure you receive a copy of any items you request.
Thank you.
Peak Property Group

I can assure you that the final statement of account and security deposit check was mailed early last week. We ask that residents have patience with the return of their security deposit and allow at least an extra week past 30 days before we cancel any security deposit checks that have been mailed. You are correct, local mail does not typically take a week. But on numerous occasions we have seen it take longer. If the check does not arrive by end today today, we would be more than happy to cancel the original check and issue a new one that we can mail or have picked up at our office.