Pearle Vision Reviews (65)
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Description: Optical Goods - Service & Repair
Address: 125 - 250 The East Mall, Etobicoke, Ontario, Canada, M9B 3Y8
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Revdex.com: At this time, I have not been contacted by Pearle Vision regarding complaint ID [redacted] Sincerely, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: As I read Pearl Vision’s response and it seems like it is refusing to address the issue Instead it is raising unrelated matters It is not Pearl Vision’s concern where I went to obtain a proper diagnosis not how much the reputable provider charged me Pearl Vision misdiagnosed my prescription and refused to make amends It should refund my $in its entirety for its failure to correctly diagnose my visionIn the final paragraph it brags that its mission is superior customer service and quality goods.” Since it completed on both counts with my visit even if a small part of the charge for the frames was not covered by insurance, it does not seem extravagant for the business to write that off.” It seems like refunding my money is the only acceptable course for Pearl Vision to take now Sincerely, [redacted]
We are responding to a complaint filed by our patient [redacted] The case ID number is # [redacted] I noticed in the letter we received in the mail today that the complaint was filed on Sunday, October 29th The manager actually spoke to this patient just yesterday, Monday, October 30th for the first time The patient is correct that she placed a custom made order for eyeglasses and contact lenses on 08/01/ We are not sure why the patient thinks we do not have a chart for her but we do We have an electronic health record for every patient we see and that the Doctor performs a comprehensive exam on Any orders placed without additional restrictions on them have delivery estimates in the date range of to business days In this particular case, due to the patient having a high prescription (mainly a very high astigmatism correction), the contact lenses are a custom made to order product The promise time on the contacts are then to business days In Elizabeth's case that meant as long as the manufacturer had no issues with producing the product that they should've arrive by 08/30/ When the original promise time for the contacts had passed the patient did reach out to us to check on the status The associate that helped this patient did realize that the contacts needed to be reordered and offered a free pair to her for the inconvenience For this we are truly sorry The patient did receive a free pair (a $value, for the inconvenience) A new order was then placed The patient was notified on 8/10/(that is business days from the order date) that the eyeglasses had arrived in store & were ready to be picked up The patient had her husband pick up her eyeglasses & the free pair on 08/28/ At that time the contact lenses still were not in The patient reached back out to us on 10/28/2017, a Saturday Elizabeth inquired about her custom made contact lenses When the associate Elizabeth spoke with that day looked up Elizabeth's order, our system showed the product had been delivered The manager was off over this weekend but did receive a call on her personal cell phone from the staff inquiring about what they could do to assist the patient The associate was advised by the manager to call our manufacturer of the contact lenses to check on the order due to the fact that the patient was claiming she never received the contacts and our system showed delivery and we did not have the product in our store The associate was not able to get a hold of the manufacturer/distributor due to it being Saturday and them being closed We were forced to wait until Monday 10/30/to call the manufacturer/distributor The manager was back in the office Monday morning The store opens at am The store had a full appointment book of patients we were working with and was waiting for a break in the appointment book and patient flow to be able to call the manufacturer Elizabeth called the store before the patient flow break came After a few minute conversation with Elizabeth, the manager explained to Elizabeth that she was going to call the manufacturer and that she would call Elizabeth back Elizabeth had some questions that the manager was not able to answer for her until she was able to speak with the manufacturer As soon as the manager was able to speak with the manufacturer/distributor the problem was quickly detected The manufacturer/distributor had completed the order of contacts for Elizabeth but had shipped them to another store in another state That is why our system showed the product was delivered The manager asked the manufacturer to not only get the contacts reordered for Elizabeth but for the inconvenience we were able to have the manufacturer supply Elizabeth with a free additional month supply of contacts for the inconvenience That month supply is a value of $that we were able to get for the patient again for that inconvenience I also noticed on the letter we received that the patient was requesting a refund in the amount of $ On all of our Pearle Vision receipts it states "Due to the nature of our customized products & services we do not issue refunds Please ask about our day satisfaction policy." I am attaching a copy of Elizabeth's receipt where you will be able to see this statement Also on the receipt you will notice that Elizabeth is requesting a refund amount of $when she paid $ We apologize but we have a very strict no refund policy That is why it prints on all of our receipts We are unable to return any custom made products for patient's for a credit for us and that is why we are unable to provide a refund to patients We are also unable to undo an eye exam The Doctor's services were rendered When the manager spoke with Elizabeth yesterday she did not express any desires of a refund either We are taken back by this request It seemed as though Elizabeth was satisfied with the effort we made in obtaining her free product And again due to the inconvenience we have already given a pair of contacts (valued at $40.00) and also were able to get her the additional month supply for free (a $value) from the manufacturer The patient has had the eyeglasses she purchased since 8/28/ So in total we have attempted to satisfy the customer by giving her $in product for free And to review we are unable to process a refund for any custom made products We have this free month supply of contacts and the month supply of contacts that Elizabeth ordered being watch closely by the manager and the manager will continue to follow up with the manufacturer to ensure delivery to the proper location As soon as the product arrives in store we will call Elizabeth to notify her If she would prefer we can even mail them to her so she doesn't have to make the trip to the store to pick them up Please let us know if there are any other questions regarding this matter Thank You,Pearle Vision Oak Creek Management
On behalf of DollarDays I would like to apologize to the customer for any inconvenienceWe do show that the merchandise was never returned to us and PayPal closed his dispute in our favor, due to this information At this time we have issued a full credit back to the customers PayPal account, in the amount of $in hopes of resolving the issue If there is anything else we can do to assist the customer, please let us knowRegards,Samantha S [redacted]
Dear DollarDays,I will be more than happy to forward the emails to you that I received from your system upon leaving the messages and I greatly appreciate you working with me and responding very quick Thank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:there are only explanations for why my wife did not receive her glasses as statedThey were dropped off on the 12/I myself got the exact same thing done at Pearle Vision and my glasses were back to me in days My wife was told on 12/that the glasses were in and the lenses needed to be set and would be ready by Monday the 22ndSo, why would an employee state the glasses were there when they weren't? Did the employee just blatantly lie? Or, were the glasses indeed there and were never sent out? This is would be understandable and a mistake, however,they never said this mainly because they didn't want to look like foolsIf this wasn't the case, then they blatantly lied and told my wife they would be ready before we left knowing good and well they wouldn't be just so they could get a saleThat, in my book is a scam and a fraud and customers need to know about Pearle Vision's shady business practicesI even went to the trouble to call [redacted] myself, and I found out the whole company was on a furlough until after the holidaysPearle Vision stated to me they sent the glasses out on the 5th and [redacted] didn't get them until the 12thDid they send it via The Pony Express? It was suppose to be via UPS, which I find odd as [redacted] doesn't normally do Saturday pick ups except for special occasionsPlus, my wife went in there late afternoon which makes it even more less believable.The explanation we received from Pearle Vision makes no senseI'm not sure why they couldn't be upfront and honestAs to us never contacting them about picking up our product, that once again is another blatant lieWe spoke with them on 12/and informed them we couldn't pick them up until 1/11(today) as we were on vacationWe made this fact extremely crystal clear, and for Pearle Vision to say we never contacted them is simply comicalI was able to pick up the glasses today and I had to go through my credit card company in order to get a refund from this company.As for the comment about making statements behind a keyboard, I have no problem saying the exact same thing in a face to face meeting Pearle Vision, please contact me as to when you would like to set that up.Sincerely, [redacted]
This patient issue was resolved on Nov 9th Once I received this complaint, I reached out notified the patient and left her a voicemail to invite her into the store for refundThe complaint from the Revdex.com is the first time that I had heard any mention that the patient was not happy and wanted a refundI am the store manager at this location, and not once did she attempt to speak to me or reach out to meI was aware through our other store associates that she wasn't happy with the first frame that she picked up and we did order a new one for her and she never came in to pick it upIt as was documented that we called her and left her a voicemail When she come in on Nov 9th, the refund that she was eligible for is what she paid out of pocket, $She was under the impression that she should be refunded what the insurance paid as well and the she should be compensated for what she paid at another officeI explained to her that the insurance benefits get reinstated back to the insurance company and we don not keep that paymentI apologized for the miscommunication, because had she reached out to me directly and let me know that she was unhappy and wanted a refund, this matter could have been resolved much soonerShe seemed content with the resolution
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] 's glasses did come in They were offered to her at no charge since she already received a full refund She has not responded K B
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The time on the receipt shows 1:04p.mso I am uncertain of how the owner ascertained our exact seating time and/or the exact time we left To date, I have not received an apology from the owner She adamantly refuses to accept responsibility for her actions and continues to defend her discriminatory practices Through social media, I found that this is not uncommon practice at the Grandview Tavern I had two friends share their stories with me of being removed from their seats at Grandview because they were "reserved", in one instance the couple was seated at the bar Bar stools are reserved? I find it appalling that the owner of a restaurant does not have the ability to accept responsibility for disparate treatment of customers and will not offer a simple apology or refund when she is rude to customers This does not happen at other establishments, we dine out at least two to three nights per week and have never been treated the way we were at Grandview Tavern Regards, [redacted]
Found this company through concretenetwork.com They came to provide a quote for multiple different options for redoing a basement floor In the end we settled on a polished concrete finish with integral colour Good explanation of the different options and the costs, with possibilities for cost savings We got a phenomenal deal They arrived exactly on time, completed the job when they said they would They came back about a month later to complete the polished finish right on schedule I would highly recommend these guys for a nice finished concrete you can have as your everyday floor to walk on, rather than put something else on top of If I could share pictures, I'd upload one
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Sallie N [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Went for eye appointment, was told there is NO appointment, then was told, "Wait 10 minutes. Dr can squeeze you in," waited 2 hours, then asked to use bathroom, was told "It's not for public use" then "It's broken." In other words: receptionist lost my appointment, lied about bathroom and wait time. Then I bought frames, clerk misread my script, didn't offer me sale price, the next day I called unhappy with my frames, was told "no exchanges" in other words: she didn't read my script right, didn't guide me to pick correct frames, overcharged me, and told me no exchanges, ALL wrong information. It took several visits dealing ONLY with the manager to get right frames and prices. The other 2 clerks were a nightmare, uncaring, ill-trained and very rude.
hese movers loaded a long distance Uhaul for me My furnature was marred, finish rubbed off wood, chipped, damaged I gave them rope which they used little of and pillows, sheets, blankets, towels to cover things They used little of the clothe provided and none of the pillows for keeping things protected Markus and Koi were the two men Koi was a nightmare Koi hinted for tips minutes into the move, bragged that he had worked for ‘*** *** *** * ***”, said he had ‘anger management issues” and popped his psycological medication in front of me Koi also said things like “we come as movers and leave as friends” and other BSThey said they throught the move was only my bedroom apartment I explained when I called and with a followup call that we had to go to a storage locker also in *** I also even called to ask what kind of rope I would need because this furniture needed to be tied out and against the sides of the truckI have moved a few times and know movers d
The couple was seated at a table for four that I had a reservation for at 8:45pmI kindly asked them if I could move them to a two top OUTSIDE NOT INSIDE and buy them a drinkThey wanted to know why I didn't ask the other high top next to them and I stated that they are regulars and have a
standing reservation at that table every Wednesday and Friday nightNot to mention there were about to people around their tableThey did still gave an open tab but had leftover boxes on their table for over minutesI was not rude to them, only asked if I could simply move them to a table for to make room for the next reservation.I'm sorry if they were offended, but it is not uncommon as a host/hostess of a restaurant to do thisI would never interrupt a dinner and move someone, but clearly they were finished.Sincerely,*** ***Proprietor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We still have not received an apology from the owner She did not offer us a table outdoors, she told us she would move us to a table inside If this is standard practice, why was our server so apologetic and upset by the owners behavior? I had previously asked to be reimbursed for our bill What is the status of that request?
Regards,
Dear Sir/Madam:
I am responding to a complaint that was made against our companyMy name is *** *** I am the *** *** for this location not the *** as stated in the Complainant's statement to you
*** *** originally came to our business for the first time on May *, and was services by an associate named *** who is no longer with our company. He came in with an outside RX which means we did not conduct the examination. He used his optical insurance which covered the cost at $75.00. *** *** was not charged any fees. He came with a RX dated 5/*/from a doctor unknownOur protocol for such is to have a patient trailframed which means we put that RX into a frame and see if the patient is comfortable. He was trailframed and did not complain at any point there was a problem with the outside RX(Please find a copy of that outside RX below)
On May **, *** *** returned back to our place of business and complained that his prescription was wrong and presented another prescription from *** *** ** ***, **. It was within days, stated in our policy that we remade his glasses at no cost to him or his insurance company. We picked up the cost of his remake. We also trailed framed him as well and no chief complaint from him( this new RX is also attached)
On June **, *** *** returned back to our place of business and complained that the RX is still not correct and got another prescription from another doctor named *** ***, ** *** *** *** *** *** ***). This new RX was dated 6/*/2014. At this point he was very aggressive with myself and another eye care consultant. I once again had him trailed framed for the third time and told him that I would make the lenses at no charge for him but this would be the last timeAt this point we just wanted to make it rightThis RX is also attached. The very next day he called me times at my other location that I manage . These harassing calls started at 9:30am and did not stop until 4pm. He wanted me to pr**uce the glasses in hrs or he was going to fix meI didn't understand why he was so aggressive and at this point abusive
On June **, he came in to our place of business and complained the RX was wrong once again from Hellenic Eye Care Optometry Consultants, PLLC. I really did not know what to do, so I offered him a free comprehensive eye exam and he took us up on the offer. We made glasses for him and he still was not happy
On August *, I received a certified letter (please attached)
He expressed to me he was going to sue me for not making his RX the right wayWe made his glasses about times in all, he even picked a new frameWe gave him a free eyes exam and still very unreasonableThen on August ***, at our *** *** location he called and spoke with an associate named *** and demanded all of his RXs, when his copies of his outside RXs were faxed to him, he got extremely verbally abusive that my employee called me at my other location in tears. I called him to try and iron out what the problem wasI explained in detail that I was more then willing to give him RXs but not on our POS, I explained we did not conduct any of those findings so we were not able to put our doctors name and NPI number on the prescriptions which he insist I do. I explained in detail that I would be more than happy to call all his doctors that did preform the exams and get copies, he curse and told me suggested that I was Preforming illegal act. I made copies of all his RXs and mailed him the original RX that we conducted to his address on fileHe called me numerous times durning the day that I had to tell him I was going to call the cops if he continues to harass me or my staff
I can not falsify records, and put my doctors names or NPIs on his prescriptionsI can give him copies of the copies he gave us. I feel he has been very unreasonable at this point, verbally abusive to me and my staff who has gone way above the call of duty for this customerWe try to do what we can to help all our customer that come through our doors. I hope that we can resolve this issue
Should you need to reach me, please feel free to do so through emailI look forward to hearing from you
Thank You
Pearle Vision