Pearle Vision

Good Morning,
We sent out all the prescriptions that were fill, please call *** *** and he will be more than happy to send you a clear copy of your prescription

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I think the glaring inaccuracies that were presented by the manager from the Oak Creek Pearle Vision store are just really sad and that the fact that the manager lied just shows that she can't be trusted in anything she presented to you and just shows that she was never helpful in trying to resolve my issues everYes I did complain about the company and the store on both Facebook and Yelp don't deny that at allBut only after they didn't fulfill their promise to give me a working pair of glassesThe timelines that the manager put forth in her letter to you guys is a clear work of fictionI had to stop in the store on numerous occasions on my way home from work to see if my glasses were in fact doneI stopped by on 1/12/to pay for my sunglasses-which were paid for without insurance I paid for them through the buy one get a second pair for 40% and if you look at the pdf I included it clearly shows that in the comments on the invoice and if you were to contact my insurance company they will tell you I have not yet used my benefits anywhere-especially not with Pearle VisionWhen I did stop back in on the 19th of January my regular pair of glasses were in but I had not been contacted by anyone from that store regarding themWhen I came in on the 30th to talk to the manager about what I could do about the frames because they were bothering me she let me know my sunglasses were there and the first words out of her mouth were not hey we do have a satisfaction policy but we don't give money back and if you want to restyle the glasses be sure of it the company will only do that once so you better be sure of itNot I'm sorry you are having a problem with them how can I help you, but if your looking for some money we don't do thatNot once did I ask for a refund from her or was even in that thought process glasses are a necessity for me not a fashion statement, I need to see what I am doing in a pathology lab where I workThe "gun shyness" she was talking about was not from in decision but from her nasty attitude and rudeness from the git go.I was polite and never asked for a refund, all I was after was for a working pair of glasses, months of this back and forth with the store I made complaints to the corporate level and then when they blew me off I made complaints on social media to warn others of the bad experience I hadI have tried to go through proper channels to rectify this issue and they did nothingI have never received 50.00 from my insurance company or from Pearle VisionI was never made whole by the company through any of this. I do not intend to get into a war of words with the store manager because I am only trying to go through the proper channels to make things rightI have uploaded everything I have been able to download to prove they have done nothing for meThat her facts are in fact liesI paid for my sunglasses out of pocket I did not use my 2017 benefits it clearly shows that on my receipt from themI did have the them try to "fix" my glasses which were never fixed correctlyI could not see out of them "EVER"I did receive a letter from my insurance company that they would reverse my benefits from and replace the lensesI did use the frames that I had received because as I said before there was nothing wrong with them it has always been the lensesI went to Wisconsin vision here in Racine with my letter and the manager looked at the glasses and I told her that they weren't clear and was it me?? The manager looked at them and figured out in 1 minute that it was the pupillary distance that was wrongThe store had my PD at over and I was under so of course I couldn't see clearly out of them. I am still looking for a partial refund from them at this point for the length of time I had to wait which when all is said and done will be at a stunning months, and for the upgrades and garruntee I now have to pay out of pocket to another glasses company to fix what they wouldn'tThe company didn't eat any costs from me that I am aware of it was my vision company that had to eat lens fixes because the store associate hadn't measured my PD at allI demand a refund or I will take on the store and company with a fraud claim through my right through the insurance statute that is accompanied with my pdf uploadsI was patient and kind and I just wanted my glasses and they couldn't do that and they should be held accountable for this I'm not trying to be unreasonable but liars and cheaters shouldn't get away with defrauding there customers like they have done with me.If there is anything more you need please don't hesitate to askRegards J Layman
Regards,
*** ***

DollarDays would like to apologize to the customer for any confusion regarding her orderOur standard shipping rates are $for all orders under a $Since we only allow one coupon per order, the customer was charged for the full shipping amountI have put the order in for a full refund of
$23.93, she should see this within to hours on the card she used to purchase the order with. Her order is scheduled to deliver on Tuesday the 23rdShe may keep the order for free, a return is not necessaryAgain we apologize for any inconvenience and hope this settles the issues at hand. Samantha S*DollarDays Int'l [email protected]

Initial Business Response /* (1000, 5, 2015/08/25) */
We have reached out to the patient regarding her complaintThere was some confusion regarding the charges for product purchased using her insuranceWe have spoken to the patient, walked through the charges and resolved her concern which seem
to be a misunderstandingThe patient was happy with the results
Initial Consumer Rebuttal /* (2000, 7, 2015/08/25) */

Wednesday, September 16, 2015Cincinnati Revdex.comAttention: *** ***E4th Street Suite Cincinnati, Ohio 45202RE: *** Dear ***;Please find attached a copy of *** and *** ***s check from the evening of August 28th The start time of the check was 641pm and the end time was 846pm, allowing hours to dinePlease note that the couple had drinks in a hour period of timeTheir food was boxed up to be taken home and was sitting on their table.As previously stated I asked the couple if I could move them to a table for two outside, it would not change their scenery, they would still be able to enjoy the music and it would allow for me to accommodate a party of four who also had reservationsMoving the Troxell's was the most logical thing I could do to try and accommodate all and still allow everyone to enjoy the outdoor patioIf they misunderstood me and my intentions to accommodate them I am very sorry.We do our very best to accommodate all and again I do not feel that my request was unreasonable and is common practice in restaurants.Sincerely,*** ***ProprietorGrandview Tavern & Grille Grandview Drive FtMitchell, KY859-341-

Very nice finished product; I can see my reflection in the floorThe guys who did the work were professional and very competent, and were always on timeThey even took a few minutes to show my kids how the concrete truck workedWould recommend to anyone with a similar interior job without any reservations

Thank you Revdex.com for your responseThe customer was offered a refund but took matters into their own hands and did a charge-back with their credit cardOnce again, at no time did Pearle Vision or its' assigns willfully or knowingly attempt to defraud or deceive anyone To make such allegations is inappropriate and unprofessional We believe the burden of proof lies with the accuser. Should the customer like a face to face meeting, Pearle Vision would be happy to obligeThanks again for the input and considerationWe wish the customer best of luck with their future eye care and eyewear

We apologize We were incorrect in our statement that the customer used her vision insurance towards the 2nd pair which was the sunglasses She took advantage of an in store promotion which when you use vision insurance on the first pair we offer the customer 40% off any multiple pairs for themself.We can not change dates in the system once a transaction is processed Not a work of fiction We called VSP and spoke with a live representative VSP voided the $refund they were issuing to the patient for any inconveniences they caused when the patient requested the reinstatement of benefits from her vision insurance companyThat was coming from VSP not from the store VSP doesn't do both a credit and reinstatement of benefits She will not receive any credits since VSP allowed a one time reinstatement of her vision benefits to be used elsewhere Pearle Vision only made the patient's sunglasses lenses The patient never provided any feedback after the 2nd pick up/remake that her sunglasses lenses weren't working for her in any capacity to any employee in the store She only provided that in outside complaints and not in person The regular eyeglass lenses were made by her Vision Insurance Company's approved lab A VSP lab in StCloud, MN Again when she picked these up the associate asked her twice if everything was okay and she said "they are good" There were pemployees present when she made that statement after being asked that question The patient has an outstanding balance of $for a medical exam that was billed to her medical insurance for the date of service of 2/10/ Her deductible hasn't been met and the medical insurance didn't contribute anything towards that visit so that patient is responsible for the balanceThe patient also had a tear lab test done to treat dry eye and the insurance didn't contribute towards that either the cost of that is $ A statement was sent for the $on 5/28/ We are writing off the $medical visit and the $tear lab We wish to pursue separation of our relationship with the patient Due to writing off these balances and the separation of our relationship we can not issue any other refunds The patient will not be paying us $for services that were rendered by our Optometrist We appreciate your assistance and understanding in this situation The medical charges are listed on the attachment titled JL Regular eyeglass receipt I also attached a copy of the consent (JL Consent) form which has the patient's signature and consent to charge her credit card for any outstanding insurance balances We will not be charging the card so that we can separate this relationship The charges will be written off and no refund will be issued Our receipts that the patient uploaded clearly state on them that our day policy is as follows"Due to the nature of our customized products & services we do not issue refundsPlease ask about our day satisfaction policy." Every purchase she made had this statement on the receipt We will not be issuing any refunds It is a strict policy I also attached them to this email so you can see the statement on the receipt. Thank You,Pearle Vision Oak Creek

We apologize for the inconvenience and have issued a full refund of $138.90. The customer had a coupon she used so the total was not $She should see the refund in the next to hoursThe customer can donate the socks if she would like, we will not be expecting her to return them
Again we apologize for the inconvenience and hope this resolves the matter at hand

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their response is filled with claims and facts of occurrencesOnce again, I am simply asking a COPY of the prescriptions I filled at that location written by *** *** **, *** *** ** and the optometrist at their location, known to me only as ** ***It is my legal right to obtain copies of prescriptions that were filled at this particular locationThis is a violation of HIPAA to refuse such serviceIt is legal to charge up to $per copy which I will gladly pay but outright refusal of copies of records is unprofessional and illegal.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
**

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: As I read Pearl Vision’s response and it seems like it is refusing to
address the issue. Instead it is raising
unrelated matters. It is not Pearl
Vision’s concern where I went to obtain a proper diagnosis not how much the
reputable provider charged me
Pearl Vision misdiagnosed my prescription and refused to make amends. It should refund my $in its entirety for
its failure to correctly diagnose my visionIn the final paragraph it brags
that its mission is superior customer service and quality goods.” Since it completed on both counts with my
visit even if a small part of the charge for the frames was not covered by insurance,
it does not seem extravagant for the business to write that off.” It seems like refunding my money is the only
acceptable course for Pearl Vision to take now
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/06/01) */
We've addressed the patients concerns and care of himHe's happy with the result and will return for future services
Initial Consumer Rebuttal /* (3000, 12, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from
the business.)
They are working with me to resolve the issues that occurredI am hoping to be completely satisfied within the next days or so assuming everything continues as it has
They were very responsive to address my concerns once they were brought to the attention of the ownership/ senior management
Final Consumer Response /* (2000, 13, 2015/06/08) */

Dear Revdex.com, Thank you for letting us know about Mrand Mrs*** were dissapointed with their purchase of sunglasses at our location. We strive to provide quality customer service and the best in class products to our customers and patients. Any custom prescription order that we
do at Pearle Vision will in most cases take business days to receive. Business days do not count weekends or holidaysSome orders that have special coatings or lens treatments may take longer. This is the case with *** a sunglass company we work with. We always tell our customers the estimated time of arrival for every product we sell. It is our policy, never to guarantee that any product will arrive from an outside, third party lab by a specific date (iesomeone's vacation). Unfortunately, we simply do not have control over a lab that is a vendor of ours and contracted to perform workAfter investigating the incident, we discovered that one of our associates (not the manager ***) mentioned during one of Mr***' inquiries that the glasses should be returned to us from *** by Christmas. This was a mistake on that associates' part and she has been re-educated on promise times. We are sorry that Mrs*** went without prescription sunwear during her trip, that is never convenient for anyone. Also, we are sorry to learn that Mr*** Generally, we encourage our customers and patients to plan well in advance of vacations and special events for customized prescription eyewear to avoid such possible outcomes. Certainly, it has never been our objective to promise product and not deliver it on schedule. Because of this we have contacted the ***' to advise them that we are happy to refund their purchase. They however, have not called us or even come in to pick up their product. Until they contact us, we are unable to refund them as we do not have their complete credit card number. It is important to know that the ***' also have acted poorly for adults. Calling the store, swearing and screaming at employees until they are in tears is simply not the way to react to a pair of sunglasses that are delayed. Life has bigger problems. Additionally, the use of the word Scam by Mr*** is inaccurate. SCAM: A dishonest scheme or fraud. I believe that Pearle Vision has committed neither a scheme or a fraud. What would the store benefit to delay sunglasses beyond a customers' vacation. It is easy to hide behind a keyboard and let out the ugliest most salacious things.Again, thank you Revdex.com for helping us hone our customer service. We do look forward to refunding the ***' for their purchase so they may find another provider that is more suitable to them

Dear Revdex.com,Patients visit was on 4-9-at our ***location, Pearle VisionHe purchased frames and lenses in the amount of $with his ***insurance.On 6-10-the patient complained of difficultyseeing with his new glassesThe patient was seen fora second time by our doctor free of
charge for arecheckOur doctor did adjust his perscription dueto his complaints and we remade his glasses(Lasttime when tnis patient was seen in in our officehe presented same problem and we remade his(glasses). The patient once again contacted out business andstated he was still having difficulty adjustingWetried to explain that this was the same problem inand that “time” was now needed for this newadjustmentWe then received a letter from thepatient on 10-3-asking for a refundI called himthe same day of receiving his letter and asked him to bring back the new script from where he wentelsewhere for another outside perscription and hisbill and we could address these issuesI did state that I could not refund hime in full due to the fact that he kept and used his frameThe patient never returned our call to address this matter along with the new bill, which was requestedHe then sent his grievance to your office. Our Business has been successful for 20+ years andour mission from our conception has always beensuperior customer service and quaiity goods.You can check oniine by our patient reviews!!If you should need anything else concerning thismatter kindly feel free to contact us and we willbe happy to assist you.Respectfully,MrSteven R***, OwnerPearle Vision

DollarDays apologizes for the inconveniences and incorrect information provided to the customer, it was not intentionalThe customer has filed a dispute with PayPal regarding this orderHe provided the return tracking number for the label we sent to him when he filed a disputePayPal is holding
his refund until he returns the merchandise and they can confirm receipt of itAt this point we can not manually refund the customer because the payment is under review/ disputedIf the customer could please use the label and return the merchandise, PayPal will automatically close the dispute and issue a refundThe refund is now in their hands, which the customer should feel comfortable with, since his worry was DollarDays handling the refundI have attached PayPal correspondence requesting such actionsAgain DollarDays apologizes for the error and hopes that this can be resolved quickly Regards,Samantha S*Director of Operations***

We apologize for the customers inconvenienceWe have already issues a full refund for the order on 9/1/If there is anything else we can do, we are more than happy to help.Regards,Samantha S*Director of OperationsDollarDays Int'l Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the message from the business is the exact same message it sent ion 11/22/17. I responded to that message on 11/30/17. This repeated message fails to address the valid reasons I rejected it the first time. I am still awaiting the refund of my It should refund my $
Regards,
*** ***

The customer placed an order for this item on 1/28/2017 and notified us of that there was an issue with the item purchased on 2/1/2017. We were contacted by the customer only after they had disputed the order payment with PayPal and filed a Revdex.com complaint. If given the opportunity to correct the...

issue first, this complaint would not have been necessary. We apologize that there was an error in the item listing and have made the appropriate corrections. Since the customer already initiated a dispute with PayPal we are unable to ship any additional merchandise per their request. We have notified PayPal of our agreement to refund the customers $107.56.  The customer can keep the merchandise they received for free and we will consider the matter closed. DollarDays apologizes for any inconvenience this may have caused our customer and wish they would have allowed us the opportunity to resolve the issue first. Please feel free to let us know if there is anything else we may be of assistance with, we are happy to help. Regards, Samantha S[redacted]

Complaint: [redacted]
I am rejecting this response because:there are only 2 explanations for why my wife did not receive her glasses as stated. They were dropped off on the 12/5. I myself got the exact same thing done at Pearle Vision and my glasses were back to me in 11 days.  My wife was told on 12/17 that the glasses were in and the lenses needed to be set and would be ready by Monday the 22nd. So, why would an employee state the glasses were there when they weren't? Did the employee just blatantly lie? Or, were the glasses indeed there and were never sent out? This is would be understandable and a mistake, however,they never said this mainly because they didn't want to look like fools. If this wasn't the case, then they blatantly lied and told my wife they would be ready before we left knowing good and well they wouldn't be just so they could get a sale. That, in my book is a scam and a fraud and customers need to know about Pearle Vision's shady business practices. I even went to the trouble to call [redacted] myself, and I found out the whole company was on a furlough until after the holidays. Pearle Vision stated to me they sent the glasses out on the 5th and [redacted] didn't get them until the 12th. Did they send it via The Pony Express? It was suppose to be via UPS, which i find odd as [redacted] doesn't normally do Saturday pick ups except for special occasions. Plus, my wife went in there late afternoon which makes it even more less believable.The explanation we received from Pearle Vision makes no sense. I'm not sure why they couldn't be upfront and honest. As to us never contacting them about picking up our product, that once again is another blatant lie. We spoke with them on 12/30 and informed them we couldn't pick them up until 1/11(today) as we were on vacation. We made this fact extremely crystal clear, and for Pearle Vision to say we never contacted them is simply comical. I was able to pick up the glasses today and I had to go through my credit card company in order to get a refund from this company.As for the comment about making statements behind a keyboard, I have no problem saying the exact same thing in a face to face meeting.  Pearle Vision, please contact me as to when you would like to set that up.Sincerely, [redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]