Peddle, LLC

We are simply asking if you removed your plates before turning over the car or not which can help us determine what happenedOnce we determine what happened, we will of course cover any fees involvedWe're also asking you, as a vehicle seller, to check with your DMV and ensure you cancel your registration on that car and as an extra measure to fill out the Texas release of liability formThis is something the buyer cannot do for you as it is connected to the registered person and not the vehicle.The buyer is responsible for transferring the title, but this is different from the registration.What are the final steps to complete my sale in Texas? [redacted]

I don’t know the location of my vehicle to pick it upThey took itWhy don’t they have to return it? How am I supposed to get there? Please contact me at [redacted] I had a dealer search for it on Manhiem and it was not able to be located [redacted] ***

Hello [redacted] , We apologize for the piissues you experienced, the vehicle should not have been picked up without you being there or giving permissionWe have dealt with the Carrier in this regard to prevent this from happening in the futureAccording to our records the Carrier has gone to your location to make payment to you and everything should be all set, however we haven't been able to reach you to confirmPlease let us know if there is anything else you need by calling us at ###-###-####, option 2, or sending an email to us directly at [redacted] Thank you for your business and giving us the opportunity to address this issue for you

Hey ***, We are sorry to hear that your property was damagedWe can definitely help in looking into what happened and get you the carrier's informationWe sent you an email yesterday asking if you would provide us photos of the damage to [redacted] or by texting them to ###-###-####You can also give us a call at ###-###-#### option

Complaint: [redacted] I am rejecting this response because: At this point I have been given multiple people that gave represented themselves as the dealer which you all assignedSince disclosing my information I have had my bank account compromised, I have various credit applications I did not complete, and I had to put a hold on my social security numberI have had a falsified experience with dealing with the dealerYou have admitted that [redacted] is not verifiable as one of your secure dealers yet the majority of my transactions have been with himI do not feel comfortable with engaging with the individuals who are supposed to be the people that you say they areThis has not been my experience and I have been manipulated by the majority of this process as you keep saying that you have no involvement with this transaction, yet by your own disclosure state that I had nothing to do with severing the relationship with your companyIt was done by a third party unbeknownst to meThis does not seem ethicalIt does not protect the client of peddle in any way of being taken advantage ofAnd when they are and you have knowledge of the misrepresentation of the service by the other party you have decided to be absent in the process, knowing the questionable actions of your dealerYou are being negligent in you ethical practices for the non business clientYou are not securing the information that you are promising is secure with working with your company and clientEvery thing that you stand for is being negated hereIf there is no protection against unethical practices of your vetted dealers, what is the point of the company? You have given me the information to be able to see the dealer hasn’t been operating within the standards of Peddle just to tell me to figure it out myselfI don’t think that this is acceptableOnly you are being given information by your client I cannot get a response from anybody that has said they are the clientYou have acknowledge your own actions in creating a unsafe environment for the non dealerHe/She say they have no obligation to speak to meAnd according to local law enforcement officials, I have confirmed the truth in the statementI have been warned if I continue to attempt to contact the various people in this situation, I can be cited for harassment and stalkingI have been told to work with peddle to resolve this issueYou are asking me to go against the laws being enforced by continually telling me to work with an individual I have no proof, according to the police, to rightfully demand that the individual engage with meI will be charged with a crime if I follow your adviceEverything I find out about this situation is through this forumI have gotten no response from the dealer yet you are asking me to risk being cited for criminal actions that I have been given fair warning will take place in continued attempts to contactThese include, a stay away and no contact ex parte order being put in to place, then court and mandated hour jail time for each time I violate the order, a stalking charge for the attempt of gaining the whereabouts of an individual with their documented statement of discern, and a harassment charge for the lack of information in regards to the dealers involvement and thus leaving me helplessAm I supposed to tell law enforcement you said that it was ok? Are you going to take legal responsibility for actions carried out by your dealerPlease help meIf I do what you are asking I will end up a criminalYou can’t make him talk to mePlease stand up for you client, the individual who utilized your company to avoid being a victim in this situationI will be criminalized if I do what your askingI have formal warnings by law enforcementPlease help me Regards, [redacted] ***

We are actively working with the seller [redacted] and the buyer Houston Pull Your Part, Incto investigate if the vehicle (Dodge Intrepid SE) processed in May of is involved in the TxTag chargeWe ask [redacted] to please confirm with his DMV that his registration on that vehicle is cancelled to avoid any further fees and to confirm if he removed the plates and returned them to DMV before turning over the vehicle [redacted] may also want to provide his DMV a release of liability form [redacted] ) with Houston Pull Your Part, Incas the new ownerWe will continue to work on this until it has been resolved

We tried to reach you by phone but were unableWe'll be sending a follow up check for $in addition to the $already processed as token of good willAll of your concerns about the buyer and the website have been noted and we appreciate the feedbackAgain, we apologize for the inconvenience and assure you this is not a common experience for the majority of our users

Complaint: [redacted] I am rejecting this response because:Once again, I had no contact with the dealership you speak of at the time my car was taken I have explicit instructions via text from your company with I followedHow is it that you can reason I need to work with someone I had to interaction with for my car to be picked up, but he is who I must work with to get it backI never agreed on an outside plan with the company ***, I did not have contact with them or any of there employees until after I realized there may be a problemMonths after the pickup you scheduledYou are giving me information I have never heard of and you still have not acknowledged how my account got into the hands of [redacted] What is his role in all of this? Why did you provide him with the information to verify peddles involvement if he was not in fact *** At the time of pick up, I never made any arrangesments through this third party you speak of only peddleYou are not addressing the appropriate time of the situation at which your negligence lead to the mess of blame assignment you are attempting to engage in At the time that the contract was breached, the first week of July, I only had correspondence with you and your representative to carry out schedulingWhat happened the last week of June and the first week of July? Everything else is irrelevant Regards, [redacted] ***

We contacted the buyer and confirmed it's located at *** *** ** *** *** ***You will need to contact the buyer directly to discuss collecting your vehicle or any other questions or concerns you have at this pointPeddle is no longer involved in the transaction and are unable to assist further. We are sorry that we're unable to assist you but ask that you direct any and all communications to the company that we directed you to previously and not Peddle

We apologize for the complications with the carrier during the piprocessWe've flagged this for management review and will work to prevent similar situations in the futureWe confirmed the vehicle was successfully picked up today 6/and you were paid the $sale priceFor
your troubles, we'll be mailing you an additional payment of $as a small token of our appreciation for your time and businessThank you for using Peddle, and again, we apologize for the inconvenience

We have been working with you on this for months and have exhausted all options for us to assist you any furtherWe suggest working directly with *** *** *** *** or going through your local law enforcement or legal channels

We apologize we could not provide better piwindow times for you initially and worked on getting a smaller piwindow but as of us speaking with you today, you have sold the vehicle elsewhere

We apologize for the issues you faced during the scheduling process with one of our carriersWe've investigated the situation, and after speaking with you re-assigned you to a new carrier at a higher sales priceWe've confirmed that as of yesterday your vehicle has been successfully picked upWe
appreciate the feedback in letting us know what happened and hope we were able to make up for some of the issues you originally faced so that you check us out again next time you are looking to sell a vehicle!

As we've made you aware previously, to our knowledge you must provide *** *** * *** Inc a corrected title or tell them where you purchased the vehicle so they can try to get it directly from the dealerYou made a deal to sell your car outside of Peddle and need to work with them directly.There is nothing Peddle can do to assist any further, which is why we suggest you work with law enforcement or other legal channels to help you get this resolved if you are unable to work directly with American Sales & Leasing Inc.*** *** * *** ***
*** *** *** *** ** *** ** ***
*** ***
***Your vehicle is also available to be picked up by you at *** from what we understand as of 9/29.*** *** *** ***
*** ** ***

We appreciate your feedback and apologize for your frustration in using our service.- We'll review our "expected sell time" feature to ensure expectations aren't being set.- We're always working on better communication between our buyers and sellers and are investigating the issue with the
NAB.- We'll be mailing you a check of $to help compensate you for lost time and costs accrued while working with us

Once again, I had no contact with the dealership you speak of at the time my car was taken I have explicit instructions via text from your company with I followedHow is it that you can reason I need to work with someone I had to interaction with for my car to be picked up, but he is who I must work with to get it backI never agreed on an outside plan with the company ***, I did not have contact with them or any of there employees until after I realized there may be a problemMonths after the pickup you scheduledYou are giving me information I have never heard of and you still have not acknowledged how my account got into the hands of *** ***What is his role in all of this? Why did you provide him with the information to verify peddles involvement if he was not in fact *** At the time of pick up, I never made any arrangesments through this third party you speak of only peddleYou are not addressing the appropriate time of the situation at which your negligence lead to the mess of blame assignment you are attempting to engage in At the time that the contract was breached, the first week of July, I only had correspondence with you and your representative to carry out schedulingWhat happened the last week of June and the first week of July? Everything else is irrelevant.Regards,*** ***

We appreciate the feedback and apologize for the scheduling inconvenienceWe have taken action with the carrier's driver, who did not show up as they stated they would, so that this will not be an issue for future customers.We have called you and left a voicemail and will need to speak with you in
order to verify your mailing addressWe will be mailing you a check for $as a token of our appreciation for your business and to help make things right in regards to the scheduling issues you encountered, making your total payout $for your vehicle(Note, we would have collected $on this transaction prior to this $payout to you.) Please allow 7-business days for the check to arrive in the mail once we confirm your mailing addressYou may reach us at *** *** option to provide us your mailing address so we can expedite your payment

I am rejecting the response. Local, state and
federal law enforcement officials have instructed me that at the time of incident, I had never spoken with the individual you are instructing me to resolve this matter withThe only correspondence I have is with Peddle indicating the actions for me to follow, the way that engagement of correspondence would be made, a timeline to follow, and confirmation of all of these events by the individual whom which you provided my information to whom is not the individual you are instructing me to work withIf I continue to address him about the issue I can be cited as harassment as he was not aware or otherwise involved at all at the time of the incidentI cannot break the law to appease your determined way of solving the problemIn fact it seems as an approach to attempt to negate responsibility I can provide the the various law enforcement officers that have instructed me where and when the crime occurred and after reviewing the correspondence at that time who I need to be making the complaint against to keep the integrity of the reporting processI was not able to file a complaint with the individual you insist I work with because of the laws that protect the right of people to be properly assigned responsible for actions. *** *** *** *** *** * *** *** *** *** *** ** *** *** ** *** Public Policy Program College of Liberal Arts & Science *** ** *** *** ** ***

I don’t know the location of my vehicle to pick it up. They took it. Why don’t they have to return it? How am I supposed to get there? Please contact me at [redacted]. I had a dealer search for it on Manhiem and it was not able to be located.  [redacted]

Complaint: [redacted]
I am rejecting this response because: At this point I have been given multiple people that gave represented themselves as the dealer which you all assigned. Since disclosing my information I have had my bank account compromised, I have various credit applications I did not complete, and I had to put a hold on my social security number. I have had a falsified experience with dealing with the dealer. You have admitted that [redacted] is not verifiable as one of your secure dealers yet the majority of my transactions have been with him. I do not feel comfortable with engaging with the individuals who are supposed to be the people that you say they are. This has not been my experience and I have been manipulated by the majority of this process as you keep saying that you have no involvement with this transaction, yet by your own disclosure state that I had nothing to do with severing the relationship with your company. It was done by a third party unbeknownst to me. This does not seem ethical. It does not protect the client of peddle in any way of being taken advantage of. And when they are and you have knowledge of the misrepresentation of the service by the other party you have decided to be absent in the process, knowing the questionable actions of your dealer. You are being negligent in you ethical practices for the non business client. You are not securing the information that you are promising is secure with working with your company and client. Every thing that you stand for is being negated here. If there is no protection against unethical practices of your vetted dealers, what is the point of the company?  You have given me the information to be able to see the dealer hasn’t been operating within the standards of Peddle just to tell me to figure it out myself. I don’t think that this is acceptable. Only you are being given information by your client.  I cannot get a response from anybody that has said they are the client. You have acknowledge your own actions in creating a unsafe environment for the non dealer. He/She say they have no obligation to speak to me. And according to local law enforcement officials, I have confirmed the truth in the statement. I have been warned if I continue to attempt to contact the various people in this situation, I can be cited for harassment and stalking. I have been told to work with peddle to resolve this issue. You are asking me to go against the laws being enforced by continually telling me to work with an individual I have no proof, according to the police, to rightfully demand that the individual engage with me. I will be charged with a crime if I follow your advice. Everything I find out about this situation is through this forum. I have gotten no response from the dealer yet you are asking me to risk being cited for criminal actions that I have been given fair warning will take place in continued attempts to contact. These include, a stay away and no contact ex parte order being put in to place, then court and mandated 48 hour jail time for each time I violate the order, a stalking charge for the attempt of gaining the whereabouts of an individual with their documented statement of discern, and a harassment charge for the lack of information in regards to the dealers involvement and thus leaving me helpless. Am I supposed to tell law enforcement you said that it was ok? Are you going to take legal responsibility for actions carried out by your dealer. Please help me. If I do what you are asking I will end up a criminal. You can’t make him talk to me. Please stand up for you client, the individual who utilized your company to avoid being a victim in this situation. I will be criminalized if I do what your asking. I have formal warnings by law enforcement. Please help me. 
Regards,
[redacted]