Peddle, LLC

We are simply asking if you removed your plates before turning over the car or not which can help us determine what happened. Once we determine what happened, we will of course cover any fees involved. We're also asking you, as a vehicle seller, to check with your DMV and ensure you cancel your registration on that car and as an extra measure to fill out the Texas release of liability form. This is something the buyer cannot do for you as it is connected to the registered person and not the vehicle.The buyer is responsible for transferring the title, but this is different from the registration.What are the final steps to complete my sale in Texas?[redacted]

Our loyalty manager has approved a good-will payment of $150.00 and has put in a request to our finance team to process the check and mail it to: [redacted]

Hello [redacted], We apologize for the pick-up issues you experienced, the vehicle should not have been picked up without you being there or giving permission. We have dealt with the Carrier in this regard to prevent this from happening in the future. According to our records the Carrier has gone...

to your location to make payment to you and everything should be all set, however we haven't been able to reach you to confirm. Please let us know if there is anything else you need by calling us at ###-###-####, option 2, or sending an email to us directly at [redacted]. Thank you for your business and giving us the opportunity to address this issue for you.

Complaint: [redacted]I am rejecting this response because: It implied that I removed the license plate from the vehicle was not the case and that I need to do what the buyer promised to do.  I have paid the toll to keep from having additional penalties accrue.  If buyers have to do the paper work it should stated up front.Regards,[redacted]

Hey [redacted], We are sorry to hear that your property was damaged. We can definitely help in looking into what happened and get you the carrier's information. We sent you an email yesterday asking if you would provide us photos of the damage to [redacted] or by texting them...

to ###-###-####. You can also give us a call at ###-###-#### option 2.

Complaint: [redacted]
I am rejecting this response because:$50 is not enough to compensate for lost time or costs accrued as a result of working with Peddle over the past several months. I lost hundreds of dollars in unnecessary insurance payments while waiting for National Auto Buyer's (NAB) to pick up the vehicle. I lost hundreds of dollars in lost wages every day I took time off of work when Peddle/NAB said a driver would be coming to pick up the vehicle--they never did. In the end I lost $6,200 since NAB never followed through on their agreement to purchase/pickup the vehicle even after being officially assigned.Peddle needs to completely revise their policies/terms & conditions, operations, business practices, and provide better communication between buyers and sellers. Peddle customer care should not verbally "guarantee" satisfaction if they can't follow through on their words. Peddle had numerous opportunities to correct the situation and they took it upon themselves to do nothing and provided me no reason as to why NAB never came to pick up the vehicle. The wording used when listing on Peddle.com needs to be amended since "Expected Sell Time" is completely false advertising and ensures seller's with unrealistic expectations. Peddle needs to review buyer's/carriers thoroughly and discontinue business with NAB since they're fraud; they use deceit and dishonest/shady tactics to lower selling prices AFTER already agreeing on a final selling price. A policy needs to be put in place to require carrier's to pickup vehicles and finalize transactions after a dedicated amount of time or release the buying agreement. Buyers should not be permitted to "cut out" or make offers directly to Sellers outside of the Peddle service like NAB tried doing.Regards,[redacted]

We apologize for the pick-up issues you experienced. Usually we would work with you to find a different carrier and re-schedule but per your request we have cancelled your offer and pick-up and have added your email to our no-send list to prevent any further emails being sent from us.

Our apologies for the payment issues. It looks like our loyalty team spoke to you today to arrange an ACH bank payment for your vehicle. Please let us know if there's anything else we can assist with and again apologize for the inconvenience this has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are trying to reach [redacted] by phone regarding this complaint and have left a voicemail.We do apologize the driver did not bring payment with them upon pick up and offered to mail the check but understand you preferred to go and pick payment up yourself due to the mailing delay. Because you...

had this issue we are willing to meet you half-way and send you a good-will payment of $75.00 for the trouble.Please give us a call back so we can obtain your mailing address in order to make payment at [redacted], option 2.

Complaint: [redacted]
I am rejecting this response because I did not "meet in the middle" by having to go to the carrier's location. I have communicated concerns to CEO [redacted] and have requested $150.00Please send the entire payment to: [redacted]500 Stinson St, Apt 8Norman, OK 73072
Regards,
[redacted]

We are actively working with the seller [redacted] and the buyer Houston Pull Your Part, Inc. to investigate if the vehicle (2004 Dodge Intrepid SE) processed in May of 2014 is involved in the TxTag charge. We ask [redacted] to please confirm with his DMV that his registration on that...

vehicle is cancelled to avoid any further fees and to confirm if he removed the plates and returned them to DMV before turning over the vehicle. [redacted] may also want to provide his DMV a release of liability form [redacted]) with Houston Pull Your Part, Inc. as the new owner. We will continue to work on this until it has been resolved.

We tried to reach you by phone but were unable. We'll be sending a follow up check for $150.00 in addition to the $50.00 already processed as token of good will. All of your concerns about the buyer and the website have been noted and we appreciate the feedback. Again, we apologize for the inconvenience and assure you this is not a common experience for the majority of our users.

You can pick your car up at its current location and take it back or provide the company that you gave it to a valid title. There's nothing further Peddle can do to resolve this.

Complaint: [redacted]
I am rejecting this response because:Once again, I had no contact with the dealership you speak of at the time my car was taken  I have explicit instructions via text from your company with I followed. How is it that you can reason I need to work with someone I had to interaction with for my car to be picked up, but he is who I must work with to get it back. I never agreed on an outside plan with the company [redacted], I did not have contact with them or any of there employees until after I realized there may be a problem. Months after the pickup you scheduled. You are giving me information I have never heard of and you still have not acknowledged how my account got into the hands of [redacted]. What is his role in all of this? Why did you provide him with the information to verify peddles involvement if he was not in fact [redacted].  At the time of pick up, I never made any arrangesments through this third party you speak of only peddle. You are not addressing the appropriate time of the situation at which your negligence lead to the mess of blame assignment you are attempting to engage in.  At the time that the contract was breached, the first week of July, I only had correspondence with you and your representative to carry out scheduling. What happened the last week of June and the first week of July? Everything else is irrelevant.
Regards,
[redacted]