Peerless Network, Inc.

Complaint: ***
I am rejecting this response because: They are calling me over and over my number is registered with do not call.gov and yet they call from different numbers their business in Phoenix is calling over and over I've never heard of this business till I did some research on the numbers they were calling from I can't call them back at all if this isn't resolved I'm going to file a claim with small claims court
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/09) */
Peerless Network, Inc("Peerless") is in receipt of the above referenced complaintPeerless is a certified telecommunications carrier providing telecommunications services to carrier customersPeerless did not make the telephone calls
that were the impetus for this complaintPeerless is not a telemarketer and does not make any solicitation or telemarketing callsNonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate actionHowever, in this case, the telephone number that is indicated as making unwanted calls (***) is not assigned to Peerless Network or any Peerless customerTherefore, the Consumer would need to contact the company to which that telephone number is assignedLet us know if there is anything else we can doThank you

Initial Business Response /* (1000, 5, 2015/08/01) */
Peerless Network, Inc("Peerless") is in receipt of the above referenced complaintPeerless is a certified telecommunications carrier providing telecommunications services to carrier customersPeerless did not make the telephone call(s)
that are the impetus for this complaintPeerless is not a telemarketer and does not make any solicitation or telemarketing callsNonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides the Consumer's telephone number and the telephone number from which the unwanted call came to its customers and requests that they take appropriate actionFor example, Peerless has asked its customer to add this Consumer's telephone number to its Do Not Call List and cease making calls to this ConsumerPeerless takes complaints very seriously, and is dedicated to resolving themIf there is anything further we can do to address this complaint, please let us knowThank you

Peerless Network, Inc("Peerless") is in receipt of the above referenced complaintPeerless is a certified telecommunications carrier providing telecommunications services to carrier customersPeerless did not make the telephone call(s) that were the impetus for this complaintPeerless is not
a telemarketer and does not make any solicitation or telemarketing callsNonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate actionHowever, in this case, Consumer did not provide the telephone number from which the unwanted call cameIf the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumer's telephone numberConsumer can also provide this information directly through Peerless' website at: http://www.peerlessnetwork.com/information-center/do-not-call-lists/ Peerless takes complaints very seriously, and is dedicated to resolving themThank you

The reported telephone number *** is not assigned to Peerless Network Therefore, the complaint is directed to the wrong company

Peerless Network, Inc(“Peerless”) is in receipt of the above referenced complaint. Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers. Peerless did not make the telephone calls that are the impetus for this complaint.
Peerless is not a telemarketer and does not make any solicitation or telemarketing calls. Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action. However, in this case, Consumer did not provide the telephone number from which the unwanted calls came. If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumer’s telephone number. Consumer can also provide this information directly through Peerless’ website at: http://www.peerlessnetwork.com/information-center/do-not-call-lists/ Peerless takes complaints very seriously, and is dedicated to resolving them. Thank you

Peerless Network, Incis in receipt of the above referenced complaint. Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers. Peerless did not make the telephone call(s) that was/were the impetus for this complaint. Peerless
is not a telemarketer and does not make any solicitation or telemarketing calls. Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action. However, in this case, Consumer did not provide the called and/or calling telephone numbers If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumer’s telephone number. Consumer can provide this information directly through Peerless’ website at: http://www.peerlessnetwork.com/information-center/do-not-call-lists/ Peerless takes complaints very seriously, and is dedicated to resolving them. Thank you

Initial Business Response /* (1000, 5, 2015/07/22) */
Peerless Network, Inc("Peerless") is in receipt of the above referenced complaintPeerless is a certified telecommunications carrier providing telecommunications services to carrier customersPeerless did not make the telephone call(s)
that are the impetus for this complaintPeerless is not a telemarketer and does not make any solicitation or telemarketing callsNonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate actionHowever, in this case, Consumer did not provide her telephone number which is receiving unwanted callsIf the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumer's telephone numberConsumer can also provide this information directly through Peerless' website at: http://www.peerlessnetwork.com/information-center/do-not-call-lists/ Peerless takes complaints very seriously, and is dedicated to resolving themThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to the peerless network information center do not call list page and it gave me a link to the federal government's do not call registrywhich I am on already (part of why these calls are illegal in the first place)! I will send a request through their email and I will inform the Revdex.com and the FTC if the calls continueThank you

Peerless Network, Inc(“Peerless”) is in receipt of the above referenced complaint. Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers. Peerless did not make the telephone call(s) that was/were the impetus for this
complaint. Peerless is not a telemarketer and does not make any solicitation or telemarketing calls. Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides the Consumer’s telephone number and the telephone number from which the unwanted call came to its customers and requests that they take appropriate action. For example, Peerless has asked its customer to add this Consumer’s telephone number to its Do Not Call List and cease making calls to this Consumer. Peerless takes complaints very seriously, and is dedicated to resolving them. If there is anything further we can do to address this complaint, please let us know If the calls continue, please call *** Thank you

Peerless Network, Inc(“Peerless”) is in receipt of the above referenced complaint. Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers. Peerless did not make the telephone call that was the impetus for this complaint.
Peerless is not a telemarketer and does not make any solicitation or telemarketing calls. Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides the Consumer’s telephone number and the telephone number from which the unwanted call came to its customers and requests that they take appropriate action. For example, Peerless has asked its customer to add this Consumer’s telephone number to its Do Not Call List and cease making calls to this Consumer. If there is anything further we can do to address this complaint, please let us know. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Peerless is enabling these companies to break the law and call those on the Do Not Call listThey know as well as I do that their beloved customers don't pay attention to the Do Not Call list and are being hypocrites by suggesting that the list helpsThey know very well which of their customers are engaging in this dirt ball bottom feeding behavior but simply don't care as long as said customer pays the billTime to stop this craziness
Sincerely,
*** ***

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID 11087114, and find that this resolution is still not satisfactory to me.
When I do a reverse look up it says the company is Peerless Network, now maybe not based in Chicago but without being provided this company info that I am being told the number is with I refuse to believe any one since it seems like no one care that a company is asking for my date of birth, ssn, and address but won't give me any company info. I have reached out to my banks and have even gotten identity theft protection to help but am just told to contact the Revdex.com. You can close this case and I will purse this matter another way and make sure to get my story out there for anyone who will listen or has gone through this same issue. To bad nobody helps till after its to late!
Sincerely,
Amber [redacted]

Peerless Network, Inc. (“Peerless”) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the impetus for this complaint. ...

Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action.  However, in this case, Consumer did not provide the telephone number from which the unwanted calls came.  If the consumer provides this information and the telephone number is a Peerless number, Peerless will contact the customer and request that calls cease to Consumer’s telephone number.  Consumer can also provide this information directly through Peerless’ website at: http://www.peerlessnetwork.com/information-center/do-not-call-lists/  Peerless takes complaints very seriously, and is dedicated to resolving them.  Thank you.

Peerless Network, Inc. (“Peerless”) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the impetus for this complaint....

 Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless provides that information to its customers and requests that they take appropriate action.  However, in this case, Consumer did not provide his/her telephone number or the telephone number from which the unwanted call came.  If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumer’s telephone number.  Consumer can also provide this information directly through Peerless’ website at: http://www.peerlessnetwork.com/information-center/do-not-call-lists/  Peerless takes complaints very seriously, and is dedicated to resolving them.  Thank you.

The Complainant's service is provided by [redacted] (not Peerless Network).  [redacted] and Peerless Network are two separate and distinct companies.  As a result, reports about service troubles must be submitted to [redacted] - not Peerless Network.  Therefore, this Complaint should be...

directed to [redacted].

Peerless would be happy to notify the carrier customer assigned the telephone number in question.  However, in order for action to be taken we need to know the telephone number that received the unwanted calls.  If this information is provided, Peerless will take appropriate action.

Peerless Network would be happy to help the Consumer, but without the telephone number from which the unwanted calls came, we are unable to tell which customer to contact or whether the telephone number is actually assigned to Peerless or a Peerless customer.  Please provide the calling telephone number and we will gladly investigate.

Complaint: [redacted]
I am rejecting this response until they take action to notify the subscriber. The phone number of the spammers is [redacted] Please let them know they have to stop calling me and my family. Please relay this info to Peerless Network.
Sincerely,
[redacted]

Peerless Network informed its carrier customer about this complaint regarding TN [redacted].  The carrier customer - who provides inbound calling capabilities only for this telephone number - informed Peerless Network on 3/4/2016 that this TN was disabled on their network.