Peerless Specialties

I ordered two kinds of non-alcoholic wine in June. After I filed a paypal dispute, they talked me into rescinding it, and send half the order. On Aug. 15, I contacted them, agreed to a substitution which they said they could send promptly. Nothing ever received. BEWARE

In June I ordered a balloon to be shipped to my grandson for his June birthday It was instead shipped to me, six days later I opened the box to find the balloon somewhat deflated but still floating I complained, the company then shipped the same balloon to my grandson which arrived there around July 15, totally deflated!! I asked the company for a refund, and have never heard a word

Customer [redacted] placed an order with our company on February 10, Ours is an e-commerce business whose sales are handled by a third party banking system for which we do not receive credit card numbers or process sameAt the time of online purchase, customer received an order confirmation followed by a thank you from our company thanking him for the orderThe thank you clearly stated that at the time of the purchase we were in a Winter Freeze policy of not being able to ship non alcoholic wines when temperatures fall below degreesAlso the thank you states that orders usually do ship within a day time frame unless the products ordered would be imported items and their arrival, if out if stock, could be up to weeksThis customer only ordered imported items.His order did state that the use of these non alcoholic wines could be used for an upcoming wedding, no time of wedding givenApparently customer attempted to call but let no message or phone number to call for whatever reasonTherefore, we have not been aware of his concernsWith approx active customers we had no idea Mr [redacted] was attempting to reach usOur phone and email logs know of no such contacts; however, we will investigate further with the hopes his contacts were not overlooked by our staffHe was shipped one of the two brands of imported items with one bottle of another imported brand remaining out of stockOn websitewww[redacted] all of the brands sold are marked domestic or importedIn this case, shipment has been made within the time frame mentioned in thank you emailIf a customer appears to have misunderstood our shipping policy and, in this case, the Winter Freeze policy also involved, we gladly add an additional 20% value of additional wine for any remaining items and ship with the final shipmentSplit shipments also are never billed additional shipping chargesWe hope this clarifies matters of concern to the customerWe feel bad that this has occurred to Mr [redacted] and will gladly add the 20% additional value to the remaining single bottle back orderedCustomer Service Non Alcoholic Wines Online

Customer [redacted] placed an order with our company on February 10, 2016. Ours is an e-commerce business whose...

sales are handled by a third party banking system for which we do not receive credit card numbers or process same. At the time of online purchase, customer received an order confirmation followed by a thank you from our company thanking him for the order. The thank you clearly stated that at the time of the purchase we were in a Winter Freeze policy of not being able to ship non alcoholic wines when temperatures fall below 32 degrees. Also the thank you states that orders usually do ship within a 10 day time frame unless the products ordered would be imported items and their arrival, if out if stock, could be up to 8 weeks. This customer only ordered imported items.His order did state that the use of these non alcoholic wines could be used for an upcoming wedding, no time of wedding given.
Apparently customer attempted to call but let no message or phone number to call for whatever reason. Therefore, we have not been aware of his concerns. With approx 7000 active customers we had no idea Mr [redacted] was attempting to reach us. Our phone and email logs know of no such contacts; however, we will investigate further with the hopes his contacts were not overlooked by our staff.
He was shipped one of the two brands of imported items with one bottle of another imported brand remaining out of stock. On websitewww.[redacted] all of the brands sold are marked domestic or imported. In this case, shipment has been made within the time frame mentioned in thank you email.
If a customer appears to have misunderstood our shipping policy and, in this case, the Winter Freeze policy also involved, we gladly add an additional 20% value of additional wine for any remaining items and ship with the final shipment. Split shipments also are never billed additional shipping charges.
We hope this clarifies matters of concern to the customer. We feel bad that this has occurred to Mr [redacted] and will gladly add the 20% additional value to the remaining single bottle back ordered.
Customer Service
Non Alcoholic Wines Online

In June I ordered a balloon to be shipped to my grandson for his June 20 birthday. It was instead shipped to me, six days later. I opened the box to find the balloon somewhat deflated but still floating. I complained, the company then shipped the same balloon to my grandson which arrived there around July 15, totally deflated!! I asked the company for a refund, and have never heard a word.

Customer [redacted] placed an order with our company on February 10, 2016. Ours is an e-commerce business whose sales are handled by a third party banking system for which we do not receive credit card numbers or process same. At the time of online purchase, customer received an order confirmation...

followed by a thank you from our company thanking him for the order. The thank you clearly stated that at the time of the purchase we were in a Winter Freeze policy of not being able to ship non alcoholic wines when temperatures fall below 32 degrees. Also the thank you states that orders usually do ship within a 10 day time frame unless the products ordered would be imported items and their arrival, if out if stock, could be up to 8 weeks. This customer only ordered imported items.His order did state that the use of these non alcoholic wines could be used for an upcoming wedding, no time of wedding given.Apparently customer attempted to call but let no message or phone number to call for whatever reason. Therefore, we have not been aware of his concerns. With approx 7000 active customers we had no idea Mr [redacted] was attempting to reach us. Our phone and email logs know of no such contacts; however, we will investigate further with the hopes his contacts were not overlooked by our staff.He was shipped one of the two brands of imported items with one bottle of another imported brand remaining out of stock. On websitewww.[redacted] all of the brands sold are marked domestic or imported. In this case, shipment has been made within the time frame mentioned in thank you email.If a customer appears to have misunderstood our shipping policy and, in this case, the Winter Freeze policy also involved, we gladly add an additional 20% value of additional wine for any remaining items and ship with the final shipment. Split shipments also are never billed additional shipping charges.We hope this clarifies matters of concern to the customer. We feel bad that this has occurred to Mr [redacted] and will gladly add the 20% additional value to the remaining single bottle back ordered.Customer ServiceNon Alcoholic Wines Online

Review: On January 7th 2016, Peerless withdrew $51.18 from my [redacted] Debit/Checking account for a purchase I made.

They sell wine. We never received the box of wine. When I complained, the man on the phone stalled

and said that, "it's coming. It's on it's way from Europe." Again, weeks would go by and it never came.

I finally asked for a refund check. He lied repeatedly stating, "the check will be mailed to you next week." They are crooks. They have my checking information. Please stop them from taking people's credit/debit card information.Desired Settlement: [redacted] is trying to help me get my money back, but Peerless will swindle other customers.

I want an apology in writing and for him to be put on the Revdex.com's list for fraudulent businesses.

Review: I placed an order in March 2014 for three bottles of non-alcoholic wine, but only received two of them. I was missing a Carl Jung Merlot. I called in November 2014 and was told that, because the Carl Jung was an import, it could be up to six months before it would be shipped. 10 months after the November phone call, I still had not received the third bottle of wine. After 18 months since the original order, I emailed to say that they should process a refund promptly or send the bottle of Carl Jung merlot as soon as possible. On September 2016, they responded by saying a refund would be processed and a complimentary bottle of wine would be sent. It is now November 15, 2015, and neither of those things has happened.Desired Settlement: Refund issued and complimentary wine delivered, as promised.

Review: I ordered non alcoholic wine for my upcoming wedding on august 16th 2014 I placed the order on June 26th 2014 an as it stated on there shipping details it takes 10 business days for shipment it is July 21st 2014 still no update on my order I called an was told my order will be shipped soon but he will check an get back to me a week later nothing so I started to call no answer left messages no call back send emails still nothing as a the month gets closer I get more frustrated this is no way to run a business the payment was paid in full on June 27th 2014 so why almost a month later nothing I need them to send the wines ASAP or my wedding will be ruin I did not have a back up plan and it's to late to start one now please helpDesired Settlement: Need them to send the wines ASAP

Review: An order was placed on Sept 21, 2014 for bottles of non-alcoholic wine through the business's website. Nothing during the order process indicated that delivery timeframes might be longer than announced. Our credit card was debited for the full amount of the order immediately. On October 3rd, 2014, we contacted the business because we were worried that our products had not been shipped yet and we had received no communication from the business explaining why. After insisting a lot, the business shipped half of the products, saying the rest was backordered and would be delivered later (no delivery window was given).

On October 21, 2014, we contacted the business again to inquire about the missing products. since no response was given, we insisted on canceling the rest of the order and receiving a refund for the missing products and a prorated refund for the shipping fees (refund requested by email on October 22).

We received the following answer "Response to customer Oct 22 email: waiting for shipping department to verify with [redacted] weight of package shipped and then refund process."

On October 28, 2014, not having heard any more about the refund from the business, we inquired once more by email about the refund status. reply received on Oct 29 "The refund usually takes several weeks. We will bring your inquiry to the attention of our accounting office."

Between November 3 and 7, we still hadn't heard any more about the refund status, so we tried contacting the business by phone. After numerous called that were not picked up and voicemails not returned, we finally managed to have someone over the phone. The person (presented himself as the manager) assured that he would contact the accounting service and that we would receive a memo with the refund amount within a few days.

On November 14, 2014, not having received the said memo, nor the refund, we wrote another email to the business inquiring once more about the refund.

The business never replied. To this date, 4 months after the order, we haven't heard from the business, we haven't received the refund and we haven't received the missing products (estimated value of prejudice: $54.50)Desired Settlement: We want to receive a refund for the missing products that were not delivered and also the part of the shipping fees that were billed for those products.

Review: I ordered 5 bottles of non-alcoholic wine from this company on 10/24/15 for a party on 11/20/15. They confirmed the order via e-mail on 10/26/15 and stated AFTER charging my credit card that the order would ship via UPS within 10 business days. It did not. I called the "customer service line" and left messages for three days before I finally reached a very rude employee. Two bottles were shipped via FedEx to the incorrect address on 11/13/15 and the invoice states that all other items are "backordered". It is now 12/10/15 and I have received no further information on my order. I would like to cancel the rest of my order as it has been over six weeks but they want to charge a "restocking fee" of 15% for items THEY DON'T HAVE IN STOCK.Desired Settlement: Please refund ALL the charges for all three backordered items AND half (1/2) the shipping fee.

Also, please let the owner know that if he continues to stalk me online, I will file a complaint with the Altoona Police Dept. I have already had to block him on Facebook and Google due to his inappropriate behavior. I have filed a complaint with their moderators.

Review: I ordered the following on April 26, 2013, and have received NOTHING!!!They took my money, and after writing to them numerously and speaking to a representative who apologized and promised to send it, I have received no product, and it is September, 2013.They charged $85.63 on my credit card and did not deliver the product. I cut and pasted this from their website, General Customer Service Inquires:info@[redacted] Account InformationPrevious Orders 04/26/2013#3011[redacted], United States, Order Confirmed$85.63Desired Settlement: Refund my credit card or refund my money, please.

Consumer

Response:

Because you sent them my complaint, the company HAS responded promptly with an apology and an extra four bottles of alcohol-free wine. They would not have done so without your intervention.

Thank you VERY much for all you did.

Sincerely,

In June I ordered a balloon to be shipped to my grandson for his June 20 birthday. It was instead shipped to me, six days later. I opened the box to find the balloon somewhat deflated but still floating. I complained, the company then shipped the same balloon to my grandson which arrived there around July 15, totally deflated!! I asked the company for a refund, and have never heard a word.

Review: June 27, 2014, I placed an order online for some few non-alcoholic wines in the amount of $146.78 via my credit card. A month after the order was made, I called to verify the status, one of the company's representative told me that they are out of the wines, then asked if I would want a locally made wines instead, I told him yes, and he promised that the wines will be sent to me the following week. I waited another months, did not receive anything, neither a courtesy call receives a courtesy call, until I used a different phone number, then I was able to got someone on the phone who said, "well, we will make sure the wines is shipped out to you from the warehouse the following day" this was towards the end of July. Ever since then, I have been calling the company, left series of messages more that 20 messages to be precise, sent out emails, and no one was returning my call or emails. October 15th, 2014, I called with a different phone number, and the same guy I have been speaking to, answered the call, and said, well, I will take your request to the warehouse right away, and in the next 10 minutes you should be receiving an email on the shipping information.. Alas, nothing whatsoever, no email, no wines, no refund. It is becoming too frustrating. They knows my numbers, and whenever I called, they don't answer my phone calls. It looks like I have been defrauded, and I needed justice. Here is my credit card statement:06/28/2014 06/28/2014 PEERLESS SPECIALTIES 0[redacted] PA US [redacted] $-146.78Please help me...., this people are fraudulent.Desired Settlement: I need my wines as ordered with compensation. if they do not have wine, I need my refund.

Review: Placed an order for non-alcoholic wine online on April 7, 2015; was advised that there is an 8 week waiting period. Now, 14 weeks later, still no product shipped. Numerous emails and voice mail messages have been ignored.Desired Settlement: I would like delivery of the product ordered, and an acknowledgement from the company that this will be speedily resolved.

Review: I ordered wine 5 weeks ago today. My credit card was charged $234.06 at the time of order. I spoke to them two weeks after and they claimed the problem was shipping from Canada- odd since it is German wine that I ordered. I was understanding and agreed to be patient. Now five weeks after the order they do not answer either phone number and both of their telephone numbers say that the message tape is full leave a phone number. Please advise as to what I should do next.Thank youDesired Settlement: I want my $234.06 returned to my credit card

Review: On April 28, 2014 I placed the following order with Peerless Specialites: Thank you for your order! All packages ship UPS or Fedex within a 5-10 business day time frame depending on availability of foreign products. If you need a product by a specific date please let us know either by email or our toll free #.Customer ID: [redacted]Billing Information[redacted]###-###-####1 Rouge Case of 1 1 N US $59.40 US $59.40 Rouge Case of 12 ($4.95 ea.) Shipping: US $31.89Total: US $91.29VisaDate/Time: 28-Apr-2014 0:30:12 EDTTransaction ID: [redacted]1Thanks for your business!!! We appreciate it!!! Processing fees and restocking fees apply to all cancelled orders. 18% maximum fee.After waiting a month I proceeded to order the same product directly from [redacted] Vineyarda on June 12, 2014 and received delivery within a week.I e-mailed Peerless and asked how was it that I received a shipment from [redacted] and not from them. Their reply:Hi [redacted]!Keep in mind that we are not the wineries and get only from distributors.In most cases, we have plentiful supply. For the Rouge a different story as we have one commercial account who uses approx 20 cases per month in gift arrangements with other products through our Peerless Marketing.Perhaps it is best for you to purchase directly from the manufacturer as long as they have it in stock allowing us to release the case we show owing you to inventory.Our ship manager is asking our office to issue you a credit for the case on hold. You will receive that by email which will be forwarded to Accounts and Finances to prepare and mail you a refund check.We will keep your name and number on file and add to our list of customers who want additional Rouge for their use until they transition to other products. We will advise you if Rouge will be coming. We are not invoicing until we have in our hands.... More - not enough spaceDesired Settlement: When I placed this order it included 2 free bottles of non-alcolholic wine. A total of 14 bottles. In addition I am owed 2 bottles of Carl Jung wine, which I have been told is back or - dered. This company has chared and collected monies twuce from my credit card before delivery.I have been mis-lead and deceived and am hoping that this complaint will prevent this from occurring to others.Please bear in mind it's Peerless who has decided to cancel this order. I would prefer it filled timely

Review: I ordered 7 bottles of nonalcholic wine from Peerless on May 12th. TOday is June 4th and I still have not received the merchandise. THEY CALLED ME THREE TIMES to ask if they could swap some of the european wines for the american wines and I said YES 3 times. AND STILL they have not shipped my product. NOW they are refussing to return my phone calls and provide status. Additionally they told me last wednesday May 28 that I would have the product by the 31st. And I Still dont have the product. Next I will be filling a claim with the local policed department because they are just takign my money and it would appear they have no intention on filling the order.Desired Settlement: I want my wine SHIPPED OVERNIGHT FREE OF SHIPPING COSTS!!!

Review: Placed an online order for non-alcoholic wine on 3/10/14. Paid in full via credit card, including the fee of $24 for expedited shipping. Have been trying to reach company by phone, by email multiple times. They have not gotten back to me. I requested a refund, since I have not received this order.Desired Settlement: At this point, I wish to have my money, total of $68.32, be refunded to my credit card, or sent a check by mail.

Review: I placed an order with Peerless on July 17, 2015.

I had to contact the company on July 29, 2015 as there was no delivery date on the order confirmation email.

Two weeks later, I received a reply on August 12, 2015 stating that part of my order was backordered. At the same time, I requested that the partial order be cancelled and refunded.

On August 17, 2015, Peerless stated that a refund check would be issued and mailed on or around August 27, 2015.

I sent a follow up email on September 10th and 15th and as of September 16, 2015, no check has arrived.

On September 16th, I tried calling the 1-800 number. The call rang a few times then hung up.Desired Settlement: I would like to know if the company is still in business and if I can receive my refund.