PEM Real Estate Group

Ms [redacted] :Thank you for reaching out to us through the Revdex.com I have reviewed your lease file and your comments to the Revdex.comI am sorry to hear about the issues you noted below Our records show that there was not enough documentation to substantiate a lease cancellation for an unsafe environment For purposes of confidentiality, I will not put any of the details in this repsonse although you are welcome to call our office and talk to the Asset Manager over this property for further details Our main office number is [redacted] As for your move out statement, it was mailed out to you but we would be happy to send another; it will be put in the mail todayThank you, PEM Real Estate Group

Good afternoon:Thank you for reaching out to us regarding this matter Please be advised that we cannot respond with any lease-specific detail as you are not a signor on this lease However, we do want to respond to this inquiry We can of course speak in full detail with the actual lease holder should she reach out to us on this matterThey are welcome to reach out to the property directly to our main office at ###-###-####.We are sorry to hear about the issues that occurred with the move to another unit at this property As I can see you are aware, there was certainly an error on our end that caused that unit to not be rent-ready on the date of move-in We understand how frustrating that must have been and we apologize for that inconvenience Our staff did try to correct the issue by offering another unit that was rent-ready of the same floor plan and rate; however, that offer was not accepted Instead, the Property Manager came in unscheduled and cleaned the unit herself in an effort to remedy the situation in that specific unitWe certainly apologize about any inconvenience that this has caused your family and would be happy to speak to the leaseholder in further detail if she would like The Property Manager and lease holder have spoken since this incident and to our knowledge, there are no current issues.Thank you very much,PEM Real Estate Group

Good afternoon:Thank you very much for alerting us to this matter and I apologize for the issue you are having with your rent In checking with our teams today, the refund for the extra payment is being processed today and should return to your credit card in approximately 1-business days If you do not see this refund on your account by the end of the week, please call us directly at [redacted] so we can reviewThank you,PEM Real Estate Group

Ms. [redacted] : Thank you for reaching back out to us on this and I am glad to hear that you are okay. However, please understand that there are certain laws and statutes in place that apartment communities have to follow when it comes to leases. We work closely with our attorneys to ensure we are complying with those laws and while I understand that this has to be a tough situation for you, we do have to have documented records. There are multiple ways to go about obtaining these not only for us but for your safety and if you are working with an attorney I am sure they can help assist you with that matter. Per our files, we show that you had provided some documentation from February but did not request to be let out of your lease until October of this year. We have also spoken to our attorney and we cannot make any adjustments without further documentation. However, if you have further documentation from the police or courts, we would be happy to review and adjust our records as needed to potentially allow for a different outcome. Additionally, I need to note that if you have an attorney representing you, any communications should be going through the attorneys. The proper procedure would be to have your attorney reach out to ours and they can discuss the details of the situation. If not, you are welcome to reach out to our office and discuss this in further detail with the Asset Manager for this property. The main office number is [redacted] Thank you,PEM Real Estate Group

Ms***:Thank you for reaching out to us regarding your home at Casas de Soledad In regards to signage on the property, please be advised that there is a homeowners association on this property that governs signage Section of the CC&Rs specifically discusses the regulations
surrounding signage placed by unit owners.A representative from the Casas de Soledad Homeowners association will also reach out to you shortly to discuss further.Thank you,PEM Real Estate Group

Good afternoon,The response provided is fundamentally falseWe have attempted to contact the corporate office on separate occasions with no responseThe property manager refuses to discuss any information with a 3rd party presentShe will only discuss the details on a to basisThe last time this topic was discussed in such a setting, the elderly lease holder left in tearsThe only purpose of this complaint is to notify PEM regarding the behavior of their employeesThis is the ONLY communication that PEM has responded toAlso, the property manager refuses several available cleaners stating the complex had to use an existing vendorShe then, to the best of our knowledge, had her son clean the unit hours later

Spoke with a lawyer, many landlords, and they have stated that the fact that my vehicle had been damaged and someone was trying to break into my apartment in the middle of the night, with a neighbor as a witness saying it did look like him, was substantial enoughPerhaps they have a bit of sympathy towards domestic abuse and the dangerous outcomesI had provided as many documents I could, as the phone I used to screenshot the evidence had been destroyedConstant verbal threats of, "I'll ruin your life." I refused to stay overnight on the property in fear of my safety and further damageLandlord requested an order of protection be served, however you cannot serve a homeless bum with no real locationHe could have been behind a dumpster for all I knowI left September 23rd, which probably saved even my life, my computers, and my violins. Previous resident told me that windows being shot out were not enough to terminate or even relocate on the property as wellIf this is what you define as a "safe environment," you should be sure to inform any future residence of what actually happensI hope you're aware of the sexual assaults in the area and potential shoot outs in the areaThe security guy is a jokeCamera's would do a better job than he does. I'm okay now since I moved, but I am not ready to let him get away with theft, breaking my walls at the apartment, stealing moneyand nonetheless letting my landlord get away with charging me for an unsafe situation and his damages

Good afternoon:Thank you very much for reaching out to PEM Real Estate Group through the Revdex.com We appreciate your submittal and have reviewed your concerns with our team internally prior to our response.I am sorry for any confusion regarding your deposits with Canyon
Crossroads The ledger for your unit shows that only a $deposit was on file, there is no record of an additional $in deposits ever being recorded If you have some documentation showing this deposit, we would be happy to review the documentation and lease file again. You are welcome to submit that information to the property manager at Canyon Crossroads or to us directly, whichever you prefer If you have any further questions, you are also welcome to call our office and we would be happy to go through your ledger with you and discuss your move out Our main office line is *** ***. Sincerely,PEM Real Estate Group

Ms***:I appreciate you reaching out to us in regards to the rent due on your apartment home and we are happy to respond to help resolve this matter Please be advised that the payment forwarded to the property this month was not legal tender and is not accepted by the bank as legal tender
and as such, that payment is unable to be applied to your account Please contact the property team directly to provide acceptable legal tender and they will apply it to your balance due.Thank you very much,PEM Real Estate Group

Thank you very much for reaching out to us and I'm sorry to hear about your recent experience at the [redacted] and the emergency hotline for afterhours concerns.  The Property Manager, [redacted], has been attempting to reach out to you to get some additional information to...

ensure we resolve any issues with your apartment home.  You can also reach out to her directly via phone at ###-###-#### or email ([redacted]) and she will be happy to help assist you in this matter.Should you have any additional questions or concerns, you are also welcome to contact PEM directly at ###-###-#### or [redacted].Sincerely,PEM Real Estate Group

Ms. [redacted]:Thank you for reaching out to us through the Revdex.com.  I have reviewed your lease file and your comments to the Revdex.com. I am sorry to hear about the issues you noted below.  Our records show that there was not enough documentation to substantiate a lease...

cancellation for an unsafe environment.  For purposes of confidentiality, I will not put any of the details in this repsonse although you are welcome to call our office and talk to the Asset Manager over this property for further details.  Our main office number is [redacted] As for your move out statement,  it was mailed out to you but we would be happy to send another; it will be put in the mail today. Thank you, PEM Real Estate Group

Good afternoon:Thank you for reaching out to us regarding this matter.  Please be advised that we cannot respond with any lease-specific detail as you are not a signor on this lease.  However, we do want to respond to this inquiry.  We can of course speak in full detail with the...

actual lease holder should she reach out to us on this matter. They are welcome to reach out to the property directly to our main office at ###-###-####.We are sorry to hear about the issues that occurred with the move to another unit at this property.  As I can see you are aware, there was certainly an error on our end that caused that unit to not be rent-ready on the date of move-in.  We  understand how frustrating that must have been and we apologize for that inconvenience.  Our staff did try to correct the issue by offering another unit that was rent-ready of the same floor plan and rate; however, that offer was not accepted.  Instead, the Property Manager came in unscheduled and cleaned the unit herself in an effort to remedy the situation in that specific unit. We certainly apologize about any inconvenience that this has caused your family and would be happy to speak to the leaseholder in further detail if she would like.  The Property Manager and lease holder have spoken since this incident and to our knowledge, there are no current issues.Thank you very much,PEM Real Estate Group

Mr. [redacted]:Thank you for following up with me in this regard.  I am going to have our operations management give you a call at the number you provided so this can be further discussed in detail and for resolution.   Please be advised that they cannot give a lot of specific detail about the lease itself as you are not the leaseholder (unless she is present on the call as well) but they will call to discuss as much as they can. I would expect a call no later than tomorrow. Thank you,PEM Real Estate Group

Ms. [redacted]: Thank you for reaching back out to us on this and I am glad to hear that you are okay.   However, please understand that there are certain laws and statutes in place that apartment communities have to follow when it comes to leases.  We work closely with our attorneys to ensure we are complying with those laws and while I understand that this has to be a tough situation for you, we do have to have documented records.  There are multiple ways to go about obtaining these not only for us but for your safety and if you are working with an attorney I am sure they can help assist you with that matter.   Per our files, we show that you had provided some documentation from February but did not request to be let out of your lease until October of this year.  We have also spoken to our attorney and we cannot make any adjustments without further documentation. However, if you have further documentation from the police or courts, we would be happy to review and adjust our records as needed to potentially allow for a different outcome.   Additionally, I need to note that if you have an attorney representing you, any communications should be going through the attorneys.  The proper procedure would be to have your attorney reach out to ours and they can discuss the details of the situation.  If not, you are welcome to reach out to our office and discuss this in further detail with the Asset Manager for this property.  The main office number is [redacted]   Thank you,PEM Real Estate Group

Good afternoon:Thank you very much for alerting us to this matter and I apologize for the issue you are having with your rent.  In checking with our teams today, the refund for the extra payment is being processed today and should return to your credit card in approximately 1-2 business days....

 If you do not see this refund on your account by the end of the week, please call us directly at [redacted] so we can review. Thank you,PEM Real Estate Group

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted]:
Thank you for reaching back out to us on this and I am glad to hear that you are okay.   However, please understand that there are certain laws and statutes in place that apartment communities have to follow when it comes to leases.  We work closely with our attorneys to ensure we are complying with those laws and while I understand that this has to be a tough situation for you, we do have to have documented records.  There are multiple ways to go about obtaining these not only for us but for your safety and if you are working with an attorney I am sure they can help assist you with that matter.   Per our files, we show that you had provided some documentation from February but did not request to be let out of your lease until October of this year.  We have also spoken to our attorney and we cannot make any adjustments without further documentation. However, if you have further documentation from the police or courts, we would be happy to review and adjust our records as needed to potentially allow for a different outcome.   Additionally, I need to note that if you have an attorney representing you, any communications should be going through the attorneys.  The proper procedure would be to have your attorney reach out to ours and they can discuss the details of the situation.  If not, you are welcome to reach out to our office and discuss this in further detail with the Asset Manager for this property.  The main office number is [redacted]   Thank you,
PEM Real Estate Group

Ms. [redacted]:Thank you for reaching out to us through the Revdex.com.  I have reviewed your lease file and your comments to the Revdex.com. I am sorry to hear about the issues you noted below.  Our records show that there was not enough documentation to substantiate a lease...

cancellation for an unsafe environment.  For purposes of confidentiality, I will not put any of the details in this repsonse although you are welcome to call our office and talk to the Asset Manager over this property for further details.  Our main office number is [redacted] 
As for your move out statement,  it was mailed out to you but we would be happy to send another; it will be put in the mail today.
 
Thank you,
 
PEM Real Estate Group

Spoke with a lawyer, many landlords, and they have stated that the fact that my vehicle had been damaged and someone was trying to break into my apartment in the middle of the night, with a neighbor as a witness saying it did look like him, was substantial enough. Perhaps they have a bit of sympathy towards domestic abuse and the dangerous outcomes. I had provided as many documents I could, as the phone I used to screenshot the evidence had been destroyed. Constant verbal threats of, "I'll ruin your life."  I refused to stay overnight on the property in fear of my safety and further damage. Landlord requested an order of protection be served, however you cannot serve a homeless bum with no real location. He could have been behind a dumpster for all I know. I left September 23rd, which probably saved even my life, my computers, and my violins. 
Previous resident told me that windows being shot out were not enough to terminate or even relocate on the property as well. If this is what you define as a "safe environment," you should be sure to inform any future residence of what actually happens. I hope you're aware of the sexual assaults in the area and potential shoot outs in the area. The security guy is a joke. Camera's would do a better job than he does. 
I'm okay now since I moved, but I am not ready to let him get away with theft, breaking my walls at the apartment, stealing money... and nonetheless letting my landlord get away with charging me for an unsafe situation and his damages.

Thank you very much for reaching out to us and I'm sorry to hear about your recent experience at the [redacted] and the emergency hotline for afterhours concerns.  The Property Manager, [redacted], has been attempting to reach out to you to get some additional information to...

ensure we resolve any issues with your apartment home.  You can also reach out to her directly via phone at ###-###-#### or email ([redacted]) and she will be happy to help assist you in this matter.Should you have any additional questions or concerns, you are also welcome to contact PEM directly at ###-###-#### or [redacted].Sincerely,PEM Real Estate Group