PEM Real Estate Group

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They offered no action. On February 3, 2014 I spoke with [redacted] and she was rude and disrespectful, like the same leasing agents. I have determined that this apartment complex has shady practices and I will move my business elsewhere but at this point there's nothing I can do about it. I have been told the leak was fixed 12 months ago, it hasn't rained so I am not sure if this is yet another lie. However, the physical damage remains. Since it has taken so long to fix, the maintenance staff says it is most convenient for them to repair it after I have vacated.

I have ended my lease and paid the prorated amount, despite the lack of proper communication. When I moved in there was another set of office staff and I was told that I was responsible for painting an accent wall and I would be responsible for painting the wall back. On February 3, 2014, the maintenance staff stated that they have since changed their practices and it would be easier for them to repaint the accent wall with the standard color they now use. I was told there would be no additional charge to me for this. I would like this in writing to be sure that I am not charged for this.

I would also like someone that is unbiased and not malicious to walk-through the apartment with me so that I am not given any surprise fees or fees that are not communicated to me later on and likely to end up my credit report. After this, I will be done with this complex and just resolve they are just a poor business and move on. My move-out date is February 28, 2014.

Regards,

Good afternoon:Thank you very much for alerting us to this matter and I apologize for the issue you are having with your rent.  In checking with our teams today, the refund for the extra payment is being processed today and should return to your credit card in approximately 1-2...

business days.  If you do not see this refund on your account by the end of the week, please call us directly at [redacted] so we can review. 
Thank you,
PEM Real Estate Group

I am currently living at autumn Creek Apartments in chandler az, when I moved in they showed me a demo apartment and everything looked nice and clean, when it came to get my keys to my new apartment everything was not what it looked like in the demo, autumn Creek lies to you, that's not all, after living here my ac leaked water on to my floor, I called to have it fixed and a week later they found out it was coming from upstairs, they did a bad job cleaning and I am pretty sure there is mold growing, there is gun shot outside my window, the cops are here 24-7 , people's car catching fire, always people in the pool that don't live here, they say they will take care of it but nothing yet, they recently redid the speed bumps that are enormous and every time I drive my car bottoms out, there are holes waist high in the grass so you have to worry about where you walk, the manager bri is not approachable, she acts like she is nice but she is not, appliances are old and out dated, this place is terrible I will never rent from pem again, I the worst apartment complex ever, before you even think about moving here contact the police and ask for reports for how many times they have been here,

Good afternoon, Ms. [redacted]:

Thank you very much for contacting us regarding your experience at Union Hills in Glendale, Arizona. I am sorry to hear about your experiences in your apartment.  Resident safety and comfort are very important to us and I'm very sorry to hear...

about the issues and frustration with the leak in your unit.  I am told that the leak has since been resolved.

In regards your comments regarding the charges that will be incurred in connection with your move out on February 9th, the only rental charges you will have are for the pro-rated amount of days you will be there in February (the 1st through the 9th).  Additionally, there won't be any additional charges related to the leak.  If you have any documentation that shows something different than this, we would be happy to look at it to review.

Additionally, if you would like to discuss this in further detail, you are welcome to discuss directly with the Asset Manager who oversees Union Hills.  Her name is [redacted] and her number at our corporate offices is [redacted]  Please let us know if there is anything further we can do to be of assistance in this matter.

Sincerely,

PEM Real Estate Group

Ms. [redacted]:

Thank you for contacting us again regarding your experience at Union Hills.  I apologize that your experience has not been pleasant at this location.  We are working to accommodate your request regarding the move out and someone should be in touch shortly to confirm that.

Also, I am confirming in writing that you will not be charged extra to paint the accent wall back in your unit.  Should you have any additional questions, please feel free to contact our National Headquarters at [redacted]

Sincerely,

PEM Real Estate Group

Review: Nothing but problems with the manager of this complex ([redacted].) False lead on my apartment walk through. I was told my apartment looked great when my walk through was done by [redacted] and that it looked like noone had ever lived there and I would be receiving my deposit back. Apartment was cleaned I shampooed my carpets and did not leave behind any damage that was not previously there. Once 30 days had passed and I did not receive my security deposit of 250$ I then inquired why to then find out they had taken it all to professionally clean my apartment and charged me for a screen door that fell off the tracks because of their improper installation that I told them about prior to move out. I am also being charged for a days rent which is there office error because they put the wrong day of move out on it. When I asked about it I was told "no its fine you will not be charged" which I was. My vehicle was stolen twice out of the complex because of someone constantly parking in my assigned spot which forced me to park in an uncovered dim lite spot. I also made numerous complaints about that as well and nothing was ever done. The manager of the complex is hard to get ahold of always out of the office or just not able to come to the phone. I gave them two weeks to provide receipts for the cleaning or copies of there move out policy which I was never provided with. From day one of moving in the manager has been rude, disrespectful and condescending . I subsequently found out that other tenants have dealt with the same issue.Desired Settlement: I would like my security deposit refunded back to me.

Business

Response:

Ms. [redacted]:

First, I would like to thank you for contacting us through the Revdex.com. I am sorry that you had a negative experience at one of our properties. As of the date of this letter, it is my understanding that our Asset Manager for the property has contacted you to discuss your security deposit and to confirm your forwarding address.

Please let me know if you have any further questions at this time.

Thank you,

PEM Real Estate Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was a tenant @[redacted] from may 2011 to may 2013. I recently moved and was mailed a letter staying I owe almost $1000 for moving...I DIDN'T BREAK MY LEASE..the charges were for carpet..paint etc which is normal wear for living in an apt for2 yrs. There was no excess damage...the leasing office didn't even do a walk thru once I moved to give me a chance to correct any issues. I have since then submitted documentation to [redacted] ...the manager..and that was 3 months ago. I have called and no response. The documentation shows the EXTREMELY high light bill I had to pay while living there because the maintaince workers would not fix my AC properly. Every day it would be 85° -95° in my apartment with the AC running...the office told me it would only get 10° cooler in my apartment than outside...which I know is A LIE!! One month bill ranged from $450 to $900 at one point. I called the office several times while still a tenant.. I even contacted the corporate office..they did not replace my unit until the day before.I moved out. I have pictures to prove it!!! I had mold in my apartment...unbareable living conditions including roaches so bad I had to purchase new furniture when I moved. I called for months about pest control noone ever came!!! And now [redacted] told me that if I do not pay the charges it will be on my credit report and [redacted] doesn't even have to take me to court!!! To give me a chance to explain that she can put it on my credit anytime she wants to!!!! Which is outrageous!!Desired Settlement: I want to the charges for almost $1000 to be dismissed and I want a fair credit for the EXCESSIVE light bill I was subjected to pay and reimbursement for having to purchase a new sofa. [redacted] has my light bill history for [redacted] and the receipt for the sofa!

Business

Response:

I have reviewed your file and the charges to your account. You were not charged any lease break fees, only a prorated amount of rent and utilities for 2 the two extra days. The total amount due on your account predominantly stems from multiple cleaning and repair charges. A move out inspection was completed after you left your apartment and pictures were taken of the unit. After reviewing all of the documentation and the pictures that document the state of the unit after you moved out, I have determined that the charges on your account are legitimate. I have attached the pictures of your unit after you moved out as well as your tenant ledger. Please note that the last page of the ledger only reflects a $0.00 balance because the account was moved to collections. The total balance due is in fact $995.58.To simplify the ledger, I have broken out the charges below for your reference: Rent for 2 days: $42.33 Water/Sewer for 2 days: $3.33 Carpet Replacement: $550.00 Cleaning (regular): $65.00 Cleaning (trash removal): $200.00 Painting: $85.00 Late Fee: $10.58In this instance, there is no legal reason to have a court date as you were not evicted. However, the property can legally collect on balances due and the property is well within its rights to send the charges to the collection company as these charges have been past due for several months. In response to the issues you noted with your electric bill, I have reviewed the information from the property as well. The bills forwarded to the office (also attached for reference) do not show any month in which $900.00 was accrued in electric services for a one month period. If you have additional documentation, you may forward it to the office and we will review. Additionally, in regards to the request for reimbursement of your furniture, I reviewed the unit’s history and did not find any issues of pest infestation reported by you or theproperty. I would need additional documentation showing the cause of the damage of the sofa to continue reviewing this issue. You may contact the Leasing Office to submit payment and in an effort to resolve this amicably, we would allow you to pay the balance due of $995.58 in several payments. Once paid in full, it would then be reported to the collection company that your balance had been paid in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

ALL OF THE DOCUMENTATION I SUBMITTED TO [redacted] DID SHOW THAT MY ENERGY BILL WAS EXTREMELY HIGH! I AM NOT RESPONSIBLE FOR [redacted] HAVING TO REPLACE CARPET AND PAINT. THAT IS NORMAL WEAR AND TEAR OF LIVING IN AN APARTMENT FOR 2 YEARS. I HAVE LIVED IN SEVERAL OTHER APARTMENT COMMUNITIES AND NEVER HAD TO PAY FOR PAINT OR CARPET. THAT IS THE PROPERTIES RESPONSIBILITY! I WAS NOT TAKEN ON A WALK THRU OF MY APARTMENT AND ASKED TO CLEAN OR CHANGE ANYTHING. THESE CHARGES ARE RIDICULOUS. MY ENERGY BILL, ONE MONTH ALONE, RANGED FROM $400-$500.. AND AT ONE POINT I DID HAVE A BILL THAT WAS $909.00 (FOR TWO MONTHS!)

Regards,

Business

Response:

Ms. [redacted]:I appreciate the follow up response. Please find my response to your letter below:Unit Damages:The damage to the unit was not normal wear and tear for two years of residency. There was a considerable amount of trash and furniture left in the unit, the carpet was in extremely bad shape and the walls were damaged. It is the tenant’s responsibility to maintain the unit in the condition under which it was rented and that is clearly outlined in the lease that you signed. I sent the pictures of your unit after you vacated in my last response showing the poor condition of the unit. The charges to your ledger are completely legitimate and will not be removed.Electric Bill:In the paperwork I received (which was included with my last response so you have documentation of what I reviewed), at no time was there any month in which the actual energy costs for one billing period exceeded $335.23. That particular month is the highest and is an outlier as most months are $200 and below. In regards to the bill for $909.83, that particular bill only had $183.44 worth of electric charges on it, there was a balance forward of $667.08 which was a running balance of unpaid bills that stretch back 6 months.In conclusion, the charges on your account are legitimate and are still fully due and payable. As noted before, we will allow you to make payments over a couple months if you make arrangements with the office.Thank you,PEM Real Estate Group

Review: I rent a 3 bedroom apartment at [redacted]). Upon arriving home, I realized the apartment was extremely warm and uncomfortable. I found that my thermostat was not working, as if it had no power. I'm sure this is just a simple wiring issue but I called the emergency main[redacted]nce number seeking assistance. After waiting over an hour, I called the emergency number again to follow up. The rep explained to me that main[redacted]nce was not answering my service call because it is now only 82 degrees outside. Aside from the fact that when I called an hour ago it was much hotter, no one called me back to follow up to let me know that no one was coming.

In addition, the apartment I was shown prior to signing my lease had ceiling fans in every bedroom. I was told it was EXACTLY the same as the apartment I would be moving into. On move in day, I noticed there were only ceiling fans in the master bedroom and living room along with a few other noticeable differences... I called the leasing office and was told they had to be approved but it shouldn't be a problem and someone would get back to me about installment. However, when main[redacted]nce arrived he informed me that it is a liability and they will not put up any ceiling fans or order them for my apartment.

Aside from the current issue, all of the shrubs on the patio have been cut down to the root, not only has this completely ridded us of privacy on our patio, but I have noticed several roaches now coming through into our home. It's disgusting and I am disappointed at the lack of communication.

I was mislead from the beginning, I even had a check that I gave to the leasing office get misplaced, I have been told several times that the breezeways are being cleaned yet the same trash from May is still in place and now I am forced to suffer in Georgia heat with no air conditioner. My only option was to make a trip to [redacted] (at now 11:00 at night) and purchase/install ceiling fans in hopes that this will cool things down until tomorrow when main[redacted]nce decides it's hot enough to respond.

I am so beyond disappointed with how things have been handled and I will never lease from this company again.Desired Settlement: I would like my HVAC repaired as soon as possible. I would ask for a refund for the ceiling fans I had to purchase but I'm sure I will be given some excuse as to why that is not possible. I am in hopes that maybe your staff will learn to better communicate, especially to there future and present [redacted]ts.

Business

Response:

Thank you very much for reaching out to us and I'm sorry to hear about your recent experience at the [redacted] and the emergency hotline for afterhours concerns. The Property Manager, [redacted], has been attempting to reach out to you to get some additional information to ensure we resolve any issues with your apartment home. You can also reach out to her directly via phone at ###-###-#### or email ([redacted]) and she will be happy to help assist you in this matter.Should you have any additional questions or concerns, you are also welcome to contact PEM directly at ###-###-#### or [redacted].Sincerely,PEM Real Estate Group

Review: After moving out of [redacted] apartment complex that is run by PEM, my wife and I recieved charges for the apartment. my wife and I (currently deployed) tried contacting the Apartment complex to talk to them regarding the charges to come to a settlement. the phone calls where never answered and when they were aswered the employee had no idea what we were talking about and always referred us to the manager of the complex who was never available for us to talk to. my wife then went down to the complex to speak to the manager on seperate multiple occasions but the manager was never there. I then tried to contact PEM to try to resolve this situation and have been unable to get a hold of the manager that was in charge of the apartment complex. after multiple phone calls and 6 months of trying to contact someone from either companies I am now filing a complaint in hopes to resolve this matter.Desired Settlement: my wife and I are not looking to getting out of any charges although I feel we shouldnt have to pay for anything due to the way we have been treated by the horrible customer service. I would either like to have our bill reduced substantially or have all charges dropped. if a company is going to give this kind of service to its customers it should not be allowed.

Business

Response:

Mr. and Mrs. [redacted]:

Thank you for your email regarding [redacted] Apartments, we have reviewed this matter internally after receiving this notice from the Revdex.com.

The Asset Manger for this property, [redacted], has attempted to contact you multiple times but has not yet received a call back. She would be happy to discuss the charges owed and would be willing to break up the amount due into multiple payments as a courtesy to Mr. and Mrs. [redacted]. She can also send over a copy of the move out statement for your records. The $698.84 is comprised of the following: a balance due from the previous month of $65.60; $102.50 for painting; $102.50 for cleaning; $24.50 for replacing drip pans; $343.85 for carpet replacement and $59.79 for the final utility bill.

Ms. [redacted] can be reached at [redacted] to discuss the move-out charges in further detail.

Thank you,

PM [redacted]e Goodyear, LLC

I lived at bethany village and I movied in on 10/24/2012 in a two bedroom and the manger was so nice and helpfull then in 04/01/2013 I transferred to a one bedroom and it was dirty and nothing worked I called every month to fix my stove my ac my lights were 280 a month I called [redacted] and they said it was the stove and hot water heater they had a short so it would take me four hours to cook diner for my children. I called [redacted] and told her in augast if she didnt fix my stove by the time my lease was up I was going to move so they said two weeks I would get a new one and no stove but I did get a letter telling me to pay 581 for sept. if I didnt renew lease. well I was not renewing with that [redacted] that works for them so rude . and so I got a different place to live and now [redacted] sent me a bill for 2,086.54 breaking the lease and cleaning when I have the letter saying move out or pay 120 more for month to month lease and I was not psying more for a run down place so when I got the letter to get out I got out sp I always payed on time never late so I called [redacted] and she told me they put the wrong date on acciadent that I should know my end date.I did know my end date but they put to pay 120 more for sept. and I was not paying more. I just think if [redacted] would have took care of me every time I would still be there renting paying on time but that [redacted] is the main reason I movied out when she came to work there thats when I started praying for my lease to end. and now my lights went from 280 a month to 130 a minth in a bigger place and a nicer manger.I just dont think I owe because you put a letter to be out and in 6 months never fixed my stove and it was cleaner when I left then whe I movied in. and I had 39.47 over pay on rent.

I live in Sendero Ridge in Mesa Arizona. I have lived here now for 1 year and recently resigned my lease, having planned on doing so when the previous property management company was in charge. The new property management came into control in July and I have had nothing but negative experiences associated with my dealings with this company. Last month, I received notification on my door that I owed two months worth of utilities. I went to the office to find out how much those utilities totaled and was informed that they didn't know. I asked for it to be researched and was told that I would have to contact the billing company. I am still waiting for a response from the billing company. During this exchange, I reached out to the district manager [redacted] has yet to call me back. I reached back out to the office with additional questions and got [redacted], who is the manager of the property. [redacted] started screaming at me that it was not her job and that I was rude and how dare I ask because she has so much to do without worrying about me.

This month I went online to pay my bill and there was no amount due populated so I contacted the office. After 5 phone calls and 4 voice messages, I was finally able to get a hold of [redacted] again. [redacted] informed me that she did not handle billing and had no access to the amount that I owed and that she could not look up my billing history. I said this is really frustrating that you are not able to provide me with the information I need to pay you with. She once again called me rude and told me that it was more frustrating for her because she had to deal with everyone. She then told me to just guess the amount that I owe and add it to my rent amount. I hung up the phone and contacted the corporate office. Once again I left another message for [redacted] and then called back and got the receptionist [redacted] told me she would send an email to [redacted] for me, so I went through the issues that I am having and was told by [redacted] that she was still trying to write it up. Finally [redacted] told me that she would email the property manager and [redacted]. I told her that I did not feel comfortable with it going to the property manager since it was a complaint (partially) about her continued rudeness to me. [redacted] then started speaking like she was speaking to some with a severe developmental delay and stated"well if you would listen and stop running your mouth you would have heard what I said I was going to do" I asked her for her supervisor's name and she told me to have a good day and hung up on me.

To top it all off, I have now requested 4 times for my apartment be sprayed for bugs in the last month. I have yet to have my apartment sprayed. I just submitted a service request on their online website, so I am waiting, but I guess we will see what happens.

PEM runs [redacted] in Mesa. My boyfriend and I live there. We moved to Arizona from Idaho, so this is our first experience living in apartments in Arizona. Last year my boyfriend got stuck with a hyperdermic needle while swimming in the pool. He called 911 because he was alone and upset. He was taken to emergency department by ambulance. The health department was called and the pool deemed fine. The problem is that, not one of the managers came to talk with my boyfriend. He called PEM to ask about their premises liability. No one ever called him back. He called a few times too. Not only that, but office staff are very rude. One staff there is so rude, she often rolls her eyes when you talk to her. We asked for an old stove in our apartment to be fixed because a burner is very wobbly and unsafe to cook on. We are always told it's fine. Our lease came up and we talked to one of the managers about replacing the stove if we renewed our lease. He said he may be able to do that within the month, then that employee stopped working there. My boyfriend asked this female staff about the stove, and she rudely asked if it was in writing, which it was not, and then said, we just don't go out a buy a new stove for you. This company has staff who are not customer service oriented. The hot tubs don't work, the pathway lights are often off/out at night, some of the neighbors have parties late into the night. It's not a very nice place to live. We would have moved, but we don't have enough money. They act like they are doing us a great service, while we pay rent to them, so we could have a decent place to live. I am very disappointed with the lack of customer service skills, and will never suggest to anyone that they rent from PEM.

Review: I have consistently had a problem with the complex for over a year. My initial problem was an ongoing leak that I was repeatedly given the "run around" about beginning 12/19/2012. I was told lies, I was told it was fixed, I was told it was the roofing companies responsibility and that they ignored the apartment complex for 9 months. I received a different story from the roofing company. Then I was told that there was a change in the roofing company after telling the manager what the roofing company told me. It was complete lies and excuses for months on end. The leak damaged the wood in the door jamb, it took months to fix that because I was repeatedly told they were waiting for a part to ship. I continuously put in work order after work order.. After a couple of rain storms, I continually complained about the damage being done. I had a courtesy shampooing with the maintenance worker trying to convince me that the smell was dog urine and not the result of the leak that sat in the carpet for 7 days. In turn, attempting to make me pay an additional fee. This was not true and I had to repeatedly say so even when he was on the phone with the carpet cleaning company. Finally, I was informed that the leak had been fixed again. Since then, it has not been any rain so I am not sure if it is indeed another lie. However, through the process I have received rude customer service and have been treated like I was the problem. When I complained as a rain storm was occurring at the very moment, I received very rude customer service. When I requested previous work orders, I received very rude customer service. The latest work order was denied to me stating that the maintenance workers weren't done with the file so they couldn't release it to me. At one point when I was in a different rainstorm, the agent laughed it off and said "I'll add you to the list".

I decided to end my lease as this complex has caused a lot of stress. I sent a certified letter to the corporate office December 11, 2013 to inform of the ending of the lease but to inform that instead of leaving on the February 9, 2014, I would need to leave at the end of the month due to my work responsibilities. I requested return correspondence. No one from the corporate office contacted me but instead emailed the property manager and had her call me. When she called me, she asked "How can I help you?" with no specific mention to why she was calling. Then she went on to say her boss sent her an email to contact me in regards to extending my lease until the end of the month and then vacating. I informed her that was what I was requesting in my letter. She agreed after hesitating in regards to a 60 day notice. After reminding her of the date of the letter, she then agreed it was proper notice. Then she stated that it would cancel the concession which reduced my rent to the amount that it has been the duration of my lease. As I began to question it, she informed me that that was also a mistake and I would receive the concession. Finally, she asked about the roof. I informed her that no one contacted me about it but it has not rained. She asked about the maintenance worker painting the ceiling where the leak had occurred. I informed her that the worker painted the wall but it was discolored due to the leak coming through the cement patio, the ceiling and the wall. Therefore, whatever material created a brown colored leak, which stained the wall and when the paint was dry, the color had shown through. She informed me she would notify the maintenance. I have not heard from them at all, which has been the standard.

Today, January 30, 2014, I received my final bill which lists the amount approximately $110-$120 more than I usually pay each month. I was not informed that I would be paying this amount, therefore I have no explanation of why this is occurring. Like always with this complex, I have received no answers. While living an entire year with a leak in the ceiling, I received no apologies or no acknowledgement that they have failed to provide proper service. Even after my letter to the corporate office.

I understood that this was the shortcomings of this real estate group and that is why I chose to end my lease. But I am very unhappy that I had to live with such a huge inconvenience for an entire year and because I am ending my lease, I am being gouged so that the complex can get as much money from me as they can after I was told that I would receive the concession. Had I been told that my rent would be this amount of money ($751) , I would have chose to vacate my apartment on February 9, 2014. This is why I wrote a letter to the corporate office and sent it via certified mail to ensure that for once, the matter could be handled professionally and appropriately.Desired Settlement: I would like either the regular rate for the rent, or to end my lease on February 9, 2014 with no penalty for a "late notice" since I provided all of the necessary information that was required of me per the terms of my lease and the complex failed to notified me that my rent would be this amount of money this month. I would not like to talk to the property manager but instead someone from the corporate office that has some idea of how to deal with business matters. I am very unhappy with this entire experience and I would like it to end with the least amount of hassle possible.

Business

Response:

Good afternoon, Ms. [redacted]:

Thank you very much for contacting us regarding your experience at Union Hills in Glendale, Arizona. I am sorry to hear about your experiences in your apartment. Resident safety and comfort are very important to us and I'm very sorry to hear about the issues and frustration with the leak in your unit. I am told that the leak has since been resolved.

In regards your comments regarding the charges that will be incurred in connection with your move out on February 9th, the only rental charges you will have are for the pro-rated amount of days you will be there in February (the 1st through the 9th). Additionally, there won't be any additional charges related to the leak. If you have any documentation that shows something different than this, we would be happy to look at it to review.

Additionally, if you would like to discuss this in further detail, you are welcome to discuss directly with the Asset Manager who oversees Union Hills. Her name is [redacted] and her number at our corporate offices is [redacted] Please let us know if there is anything further we can do to be of assistance in this matter.

Sincerely,

PEM Real Estate Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They offered no action. On February 3, 2014 I spoke with [redacted] and she was rude and disrespectful, like the same leasing agents. I have determined that this apartment complex has shady practices and I will move my business elsewhere but at this point there's nothing I can do about it. I have been told the leak was fixed 12 months ago, it hasn't rained so I am not sure if this is yet another lie. However, the physical damage remains. Since it has taken so long to fix, the maintenance staff says it is most convenient for them to repair it after I have vacated.

I have ended my lease and paid the prorated amount, despite the lack of proper communication. When I moved in there was another set of office staff and I was told that I was responsible for painting an accent wall and I would be responsible for painting the wall back. On February 3, 2014, the maintenance staff stated that they have since changed their practices and it would be easier for them to repaint the accent wall with the standard color they now use. I was told there would be no additional charge to me for this. I would like this in writing to be sure that I am not charged for this.

I would also like someone that is unbiased and not malicious to walk-through the apartment with me so that I am not given any surprise fees or fees that are not communicated to me later on and likely to end up my credit report. After this, I will be done with this complex and just resolve they are just a poor business and move on. My move-out date is February 28, 2014.

Regards,

Business

Response:

Ms. [redacted]:

Thank you for contacting us again regarding your experience at Union Hills. I apologize that your experience has not been pleasant at this location. We are working to accommodate your request regarding the move out and someone should be in touch shortly to confirm that.

Also, I am confirming in writing that you will not be charged extra to paint the accent wall back in your unit. Should you have any additional questions, please feel free to contact our National Headquarters at [redacted]

Sincerely,

PEM Real Estate Group

Review: My wife and I put a holding deposit of $141 on an apartment and were given paperwork and assured verbally multiple times that we had 72 hours to withdraw the hold and receive a refund of $100 from our deposit. When we called 48 hours later, we were told that the refund period was actually 24 hours and that we had agreed to it on other paperwork. We would not have made the hold if the period was 24 hours because we were waiting to hear if our offer on a house was accepted 36 hours later. We told them that the employee we dealt with assured us that it was 72 hours and we showed them the paperwork they gave us. They said that the employee was wrong. They have refused to refund us our money for their mistake and they have not returned calls or emails about the issue even when we approached their parent company.Desired Settlement: We'd like our promised $100 back and, if possible, an apology since I do not believe that we are really entitled to punitive damages even though the stress and time this has taken have been wearing on us for over a month.

Business

Response:

[redacted]

Thank you for contacting us regarding [redacted]. I am sorry to hear about your experience at our property and wanted to reach out to you regarding your letter to the Revdex.com. Although the paperwork signed does discuss the 24 hour hold period, we will refund the fee to you in this instance. [redacted], the Asset Manager for this property, should have already reached out to you to discuss further. If you have any further questions, you can reach her at ###-###-####.

Sincerely,

PEM Real Estate Group