PenFed Credit Union Reviews (%countItem)
PenFed Credit Union Rating
Address: PO Box 1432, Alexandria, Virginia, United States, 22313-1432
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+1 (800) 278-2212 +1 (202) 562-8210 |
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www.penfed.org
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Every time I call in to speak with Loan Officer Andy R I am told to call back or transferred around. I was declined for a credit card application while being perfect with all of my other products from PEN FED. I am shocked at the lack of customer service I had received after I recommended them for their loan products and membership with so many people .
I am writing in response to your complaint filed with the Revdex.com regarding a Pentagon Federal Credit Union (PenFed) application for credit. Though you submitted the complaint on September 19, 2017, due to a communication issue, we were not aware of it until October 23, 2017. Please accept my apology for our delayed response. We are disappointed to hear of your experience, and would like the opportunity to discuss your application and concerns in greater detail. Mr. , Operations Manager, has been attempting to reach you. He is looking forward to speaking with you, and I encourage you to return his call at .
hank you for being a member of the PenFed community. We value every opportunity to assist you with your financial needs.
Sincerely,
Vice President
Consumer Underwriting & Processing