Peninsula

Review: I called Peninsula on 4/22/2013 to have them deliver propane to my home. I specifically told them, and they agreed, that there was no minimum usage fee. No contract was ever sent to me, or signed by me. They delivered 95 gallons on 4/29, 47.2 gallons on 1/7/14, 28 gallons on 9/18/14, and 30.6 gallons on 12/3/14, for a total of over 200 gallons in less than 2 years. On 1/17/2015 I was sent a bill for 49.50 for a 'minimum usage fee'. I called Peninsula on 1/26, when I received the letter, and was told that the fee would be waived because I had never signed the agreement. On 1/26/2015, I received a phone call from Peninsula stating that they changed their mind and I would have to pay the fee. This is unacceptable, and an unfair business practice to charge a fee that I never agreed to pay. If they had told me there was a minimum usage fee I would never have signed up for this service.Desired Settlement: Remove the minimum usage fee from my account.

Business

Response:

[redacted] stated that he never received or signed any document in reference to minimum usage. Please see attached contract signed by [redacted] on 4/23/13.

Consumer

Response:

Review: For starters my propane delivery was not made on the day it was scheduled, Peninsulas admitted their mistake, next a verbal agreement was made to change rate from $ 3.99 per gallon to $ 3.49 which was not honored ,I received a bill stating I owe them, lastly , as I talked with my neighbor we compared bills and we both have had deliveries around the same time on 2 occasions the first time being January 16,2015 for myself and 10 days later for my neighbor, the last time being February 20,2015 for my neighbor and February 21,2015 for myself., but I was charged $1.00 more per gallon than she was, I asked the customer service agent if how your bill was paid made a difference in the rate you were charged, I was told no. I would like to truly understand why I was over charged I would also like the refund of all monies I am entitled to.Desired Settlement: All monies entitled to be refunded in the form of a check to me, no credit to account,

Business

Response:

Customer is correct, she ordered product on 2/16 and promised delivery for 2/20 was not made until 2/21, for this we sincerely apologize, we were extremely busy from will call customers not realizing how cold it was that had let themselves run out and we were no able to keep up with demand and we should not have promised to make the delivery, we did make the delivery the following day. Not sure who the neighbor is that customer is referring to but we have gone back and seen that customers pricing code was not set up correctly during a computer upgrade in December and have corrected going forward. We will be posting a credit to the account based on $1.00 per gallon x 203 gallons (last 2 deliveries) equaling $203.00. Once the credit is posted the $12.00 existing balance will be subtracted and a check in the amount of $191.00 will be sent to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Asa at Peninsula was very professional and got our gas fireplace working again quickly. He helped us ensure that the gas tank was positioned in the best location and modified some of the fittings so they looked better. We've been customers for over 10 years and have been satisfied with their service.

Review: On January 7th I wrote a check for $337.50 to Peninsula Oil, and gave them $100 cash for a contract providing discounts on future services. Everyone said their quote of $6,000+ was excessive, so I got a second quote. I have called their office three times (counting today). My admin contact is [redacted] - extremely helpful and courteous. She directed me to [redacted] who is responsible for refunds, apparently. I got his voice mail. In the past 23 days no one has called me to let me know where this refund stands. the ONLY thing this company did (Adam) was to attach a drain pipe to the bathtub. This is not ethical - they have admin who can take care of the checks, but they are not authorized to do so. The buck stops with [redacted] and I am out $437.50 less $49.00 service charge for a total of $388.50.

Product_Or_Service: plumbingDesired Settlement: DesiredSettlementID: Refund

I want $388.50 refunded - the amount of work they did not perform since I got someone else to do this much more reasonably.I believe I have the right company address - at least the phone number is correct. At home I have their complete information.

Consumer

Response:

Review: First let me say that I have been a customer with Peninsula spanning thirty years so I take serious the things I'm about to say. My problem with the company has arisen within the past five years. I found their HVAC service to be predatory and deceptive. As a part of a service contract they have a technician inspect your unit. This inspection resulted in a $2500.00 service charge of parts and labor that the service tech. installed without prior approval or sharing with me the cost. I researched the parts list and was astounded to see the outrageous markup the company levied. Every part was charged out at $250.00 per item. A $39.00 over the counter surge protector was charged at $250.00. (Other HVAC techs. has questioned the need of this part at all) A $10.00 can of spray-on cleaner became a $250.00 cleaning charge. Upon my approaching management about the bill, we reached a livable settlement. This brings me to my latest incident with Peninsula. Our heat was not working and the technician responding to the call, placed(2) two parts on the unit to no avail because the system stopped running within minutes after he left. I was charged $252.50 per part. The over the counter cost of the same exact part was $13.45 and the other part fell in the $35-$50 dollar price range. I was willing to pay the service charge but the parts which did nothing to help my system I thought was highway robbery. My initial conversation with the credit manager was distasteful to say the least. Basically he was unwilling to consider my complaint as if to say it was my tough luck. I have requested that my service contracts be cancelled and the balance be applied to my account but that request has been ignored to date. I know now that this is the practice of this company, to gouge its customers with hyper- inflated charges; clearly unethical if not criminal.Desired Settlement: I am more than willing to pay for the service call but feel the cost of the parts is excessive. Refund the balance for my cancelled contracts seeing that one of the contracts was never put into affect because the one system never received its initial service check-up. The very system that failed.

Business

Response:

Mr. [redacted] statement is untrue, as he never received a bill for $2500. He was billed $603 for parts needed. Peninsula does not charge by the hour, we charge flat rate for all the work we do. Customers are given the price up front before any work is completed. Mr [redacted] needs to understand that flat rate pricing also includes installation of the parts, it is not just the price of the part. The parts Peninsula purchases are quality products and come with full warranties. Price shopping online or parts at Home Depot etc are not the same quality items we purchase. Again, our pricing are installed prices. Maintenance Agreements are non-refundable, and but be cancelled in writing 30 days prior to renewal as stated on the agreement.

Consumer

Response:

Review: In Nov., 2013 service was performed on my gas fireplace and the logs were put back incorrectly (according to another Peninsula serviceman ([redacted]). This caused gradual soot damage to my entire house which was just repainted in Sept./Oct. Not realizing the damage until March when I went to wash my inside windows, I contacted Peninsula to rectify the problem. [redacted] indicated they were at fault and would rectify the damage. However, after submitting the claim to their insurance company (Energi, [redacted]), they refused the claim since I waited too long to make a claim. Since then I had to pay a $2007 deductible to my insurance (State Farm) to have them to get Servpro to clean up the damage which totaled $9,982.68. Then I received a bill for gas delivered in the amount of $302.27 in which I sent a letter to the owner of Peninsula ([redacted]) dated June 3, 2014 to at least deduct this amount from the $2007 deductible and reimburse me the net amount. However, to date I have not even had a response from him.Desired Settlement: To have Peninsula to stand by their so-called integrity and reimburse me for the net amount of $1704.73 ($2007.00 deductible I paid minus the $302.27 gas charge).

Business

Response:

Any insurance claim made against Peninsula is turned over to our insurance company for investigation. Upon completion of the investigation by our insurance company, Peninsula was found not liable for any damages. Peninsula has no further obligation in this case.

Consumer

Response:

Poor: this company is inept, irresponsible, unqualified coupled to inaccurate accounting, non- responsive to customer service issues and routinely gouges. They increased pricing during a period of time when temperatures were lowest. They billed late charges on invoices they never mailed. They refuse to permit natural gas companies to use the existing infrastructure to deliver a fuel source one fourth the cost of propane. Over all they are among the worst companies I have ever had the misfortune to deal with.

Review: January 2009 I contacted Peninsula Oil and Propane (PO&P) to have a 40,000 btu propane heater and fuel tank installed in a new metal workshop. Between January 2009 and March 2010 PO&P delivered 267 gallons of propane for which I paid $611.27. That is an average of $2.29 per gal. Earlier this month, 4 years later, I receive a bill for $49.50 for a "Tank Maintenance Fee". No one from PO&P has touched the tanks in 4 years.I contacted PO&P about this mysterious charge. It was PO&P's decision to install two 120 gal. tanks. I asked to have my account terminated and to have the tanks removed. A competitor has since replaced them with a single 57 gallon tank and I am very satisfied with it. A week after removal a check arrived for $76.00 as a refund for fuel remaining in the tanks. Before removal, I recorded the gauge readings of the tanks. One showed 63% full, the other 67%. Based on these readings their competitor estimated there should have been "not less than 165 gallons nor more than 175 gallons" remaining in the tanks. I called to find out how they arrived at $76. I was told I was being charged another fee. $119.00 for "Tank Removal". Therefore, $49.50 + $119 + $76 = $244.50. That means they were paying me for 157 gallons of fuel at $1.56 per gallon.They drove off with 157 gallons of fuel for which I had paid $2.29 per gallon or $359.53. I feel I am entitled to an additional refund of ($359.53 - $244.50) = $115.03. In my opinion this basically boils down to plain outright THEFT.Desired Settlement: I feel I am entitled to an additional refund of ($359.53 - $244.50) = $115.03.

Consumer

Response:

Review: My father, who passed away on April 2, 2015 has an account that is overdue at Peninsula Oil. As his executrix, I tried to handle the account for my mother. The past due bill is down to $1617.71 from over $2500.00. My Mom is paying $200.00 per month. She gets very little social security. I stopped by the office to pay $200 on the bill and explained to the rep that my mom could only pay a little on the bill. The rep spoke to accounting and I was told she could continue to pay monthly because they understood about the bereavement.

On May 2, 2015, I called to inform the company that I did not want them to automatically deliver any product to the my Mom's home and needed the cost of the propane bill (itemized bill). I was trying to get her assistance with the propane portion . The rep switched me to [redacted], Credit Manager, who said it was an all in one bill. Moreover, she would be receiving a disconnect letter that day. Her propane which she uses for cooking and hot water would be disconnected unless the bill was paid in full. No automatic deliveries apparently triggered this in my opinion. I told him that my father should have never been paying that much for oil heating bill (Kerosene instead of #2 oil).

My Mom has been out of heating oil since March . She was told they wouldn't deliver any until the bill was paid. I am trying to pay them off if I can get her assistance. We will not use this company ever again. My dad always suspected unscrupulous business practices regarding billing. I am convinced he is correct.Desired Settlement: I am requesting an itemized billing statement for all charges.

I am requesting that Peninsula pick up their two propane tanks from the residence (An accurate weighing of all gallons of left over propane in the tanks to be credited to the bill) and a final bill! I am closing this account.

Business

Response:

I am including a transaction analysis since the last time Mr [redacted]'s account had a $0 balance on 9/24/14. The account was set up on an automatic delivery with 83 days between deliveries per customer request we delivered the kerosene when we were supposed to not because the account was on hold. The price of Kerosene this year was $3.899 per gallon compared to $4.799 the prior year. Many customers with outside tanks request Kerosene instead of fuel oil because it burns cleaner and will not gel up in an outside tank during the cold winter months. As requested I have also included the last delivery of Propane for review.We do not feel as if we have done anything wrong or unscrupulous, the account was set up as requested by the customer, and our prices were much lower this year versus the prior year. No payment was made in the month of February and this is what generated a call from our credit department. We are sorry for the family loss and willing to do what is necessary to bring this to an amicable conclusion. We are scheduled to pick up the Propane tanks as requested next week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and appreciate the itemized bill. The propane tanks were picked up last week. I would like a finalized bill with credit noted. While I don't agree with the entire response from the business,I won't consider the matter closed until I receive the final invoice with propane credit listed.

Review: On January 7, 2014 I was told I needed a pipe repair at the point of the bathtub drain. There was no fee given for this repair - the only paper I was given was the proposal contract for Bronze - for $99.00 which I paid cash for. The original work I requested (repiping under the house) required a deposit of $480+. When I decided JUST to get the bathtub drain repaired, I asked what I should do with the $480+ check. The general manager (who quoted me the exorbitant price of $12,000 to repipe the house) said "Just put that on it" (future repairs). I immediately found out this company has a reputation for price-gouging and recommending unnecessary repairs. I cancelled the repiping and tried to cancel the contract since I will never hire this company again - for any reason! Then I got a letter that the whole deposit is what was required to fix the bathtub drain cap reattachment.Desired Settlement: I would like a full refund of the service contract ($99.00) and the MINIMUM repair of $150. charged which is, by local comparisons, a fair price!

Business

Response:

As you can see from [redacted] work order (attached) [redacted] was presented with a price for the pipe repair prior to having the work performed. Her signature is signed in both places, authorizing us to perform the work, and again upon completion and satisfaction. When work is completed, payment is due. Peninsula always gives the price upfront before any work is performed. At that time, the customer can authorize the work to be done, or deny the work. [redacted] purchased the plumbing maintenance agreement which includes a plumbing inspection and received her discount on the work performed(see work order). The agreement is for 1 year, and has already been used, therefore no refunds are due. All our maintenance agreements are for 1 year, and are non-refundable. No refund of any kind is due to [redacted].

Review: I receive money from catholic charity to get oil in the winter. When I received my letter from them I call peninsula to have the oil delivered and ask that they only deliver the 500 I was award because I could not afford anymore. The next day I find a ticket for the delivery on my door saying they delivered over 700. I called and they said they could not come get the oil it was now my responsibility to pay for it.Desired Settlement: I do not feel I should be held responsible for their mistake.. I can hardly pay my bills much less for the mistake they made.

Business

Response:

Customers account was on credit hold. Customer was out of oil and mother, [redacted] called and paid outstanding balance bill and asked credit manager if this would allow ticket for delivery to be released and if we could fill tank soon since daughter had no heat. Credit manager said yes and printed ticket for delivery. Current balance would be $229.69, unless moving customer will use oil that was delivered and most likely it has already been used. We can extend payment terms to a reasonable period if that helps the situation to be resolved.

Consumer

Response:

Review: Service rendered on 1/16/14 resulted in charges that I feel excessive due to failure of Peninsula to contact me on cell # provided. This failure resulted in their cancellation of agreed-upon service window (noon-4pm). Upon arrival and finding the residence without heat I called to find out when technician would arrive only to be told that service call had been cancelled because call was placed to my primary residence (New Castle County) and service was to be performed at secondary residence (Sussex County). Advised Peninsula no heat in house and they stated that a technician would be dispatched from Seaford. Technician arrived at 7:05pm and advised transformer needed and price would be $469 due to emergency call. I disputed emergency because I was on schedule and Peninsula cancelled; signed invoice because work needed to be completed for fear that freezing weather would result in frozen pipes but advised price disputed. Communications (written and oral) have resulted in no satisfaction. Timeline outlining all details was provided via certified letter to Peninsula dated 2/6/14.Desired Settlement: Peninsula review charges and timeline and adjust billing accordingly.

Business

Response:

Peninsula requires that a customer needs to answer their phone before a technician is dispatched to there home. We did not get an answer, therefore we did not arrive at the original scheduled time. However, Peninsula does not charge after hours fees. Our pricing is the same at all times, including evenings, weekends and holidays. The customer was given our upfront pricing before any work was performed. At that time, the customer had the option to accept or deny the repairs. In this case, the customer authorized the repair, the repair was made, the customer again signed stating the repair was done and was satisfied. Full payment is due upon completion of work. No refund is due to customer.

Consumer

Response:

Rob D. came today to service our Heat Pump heating system. He was very friendly and knowledgeable to our new heating/ac system. He also suggested adding more room returns to make it even better to control the difference in room temperatures. It may be something we may do later after seeing how this winter heating goes. This will be our first winter using our new system.

I have used Peninsula for many years and have always been satisfied will their service. I also use Peninsula for trash removal, plumbing, electric and all the services they offer.

Review: I cancelled my account with peninsula oil,I was told by their office worker, I would get my refund for propane left in their tank.one week later I called for them to get their tank,I was told they wasn't going to give me credit for 75lbs left in tank!

Business

Response:

Peninsula's policy is if a customer wants to cancel their account, they have to option to use the fuel they purchased before scheduling a pick up, otherwise they will forfeit the fuel in the tank. [redacted] tank has not been removed from his property and is not scheduled for pick up until July 31. We recommend that our customers use the fuel in the tank, when it is empty, we can schedule a pick up. We do not credit fuel in the tank.

Rob D. worked on the tricky replacement of our oil heater and HVAC air unit a couple years ago. Today, he returned for our annual check-up. Well spoken, friendly, knows his trade, and suggested an add-on sale, which I found reasonable, and I purchased. And cleans up after himself, which my wife finds to be a right-up-at-the-top trait So: As a retired business owner, I just wish all of my employees had been this good.

Review: I ordered trash and recycling pickup In July for my Elderly mother in law in (89 years old) Laurel Delaware. I am a resident of Indiana. This pick up was supposed to start the first Monday of August 2013 and each and every Monday for three months. I paid the full price for this pickup. Each Monday I checked with my mother in law and she informed me the trash was not picked up as scheduled. I called each and every week and the same situation happened. I called the company and they informed me that they would rectify the matter. As of this date, September 19, 2013, my mother in laws trash has not been picked up on time. I have been billed for three months as is their policy to pay by quarter. Her trash and recycling has not been picked up in a timely nor expected time frame.Desired Settlement: My mother in law will receive the service I have paid for and it will be extended for 3 further months (6 months total). Service will be on Mondays as I was told when I ordered this service.

Business

Response:

Business Response to a Complaint

Complaint ID#: [redacted]

Company Name: Peninsula Oil Company Inc

Person Who Sent the Review: [redacted]

Response:

We have addressed and resolved the issues. The customer is confident that this issue has been resolved as well. We will continue to follow up with [redacted] in reference to her mother's account til she is confident that we have exceeded her customer service expectations.

Sent on: 10/2/2013 4:44:10 PM

Bill from Peninsula did our furnace maintenance today and he did a great job. He was very professional and had a lot of information to share!

Review: I just sold my house on dec 1st and peninsula came out to the house on dec 2nd to top the propane tank and bill the new owner for full tank and credit me for what was in the tank.I just had the tank filled on sept 30th and I only use gas for hot water and cooking.on dec 1st the day of settlement the tank was reading 70% as me and new owner looked at it. I was told on the phone by one of there employees that 80% is a full tank.This tank is 120 gallons so it could of only took 15 to 20 gallons.They billed the new owner for 85 gallons and told me they would not talk about how much went into tank as it was not my account anymore and they would send me $93.00 .In the eight months before this I only used 50 gallons of gas 6 each month so I dont understand how they would top tank with 85 gallons in two months and with gauge reading over 70% the day before.Desired Settlement: I would like to get paid for what fuel was in the tank.I feel like they are trying to scam me and they don't want to talk about it.Gas has been around $3.00 gallon for a while so I would think they owe me around $300.00.I just hope they are not doing this to other customers.

Business

Response:

Propane, because of it's physical properties, (expansion and vapor) a tank is considered full at 80% capacity. The expansion and vapor in the tank will fluctuate with temperature, therefore this can cause different readings depending on the temperature outside. Peninsula refunds unused products at the current rack price for that particular day, not the sale price, less any termination fees, or past due balances if applicable. The customer was credited correctly and is not due any further refund.Peninsula, as with any other utility, cannot legally discuss account status of other customers. Therefore, we are not allowed to discuss any information about the new homeowner with Mr. [redacted].

Review: On march 12, 2014, a technician came to my home to repair my outdoors central air unit of my heat pump. He informed me that I could buy a service agreement for $105.00 which normally cost $209.00. I will return to that after I finish with the whole complaint.

He told me I needed a new compressor and defrost board on March 12, 2014. He came back and installed both one invoice was written on March 12, 2014 and the other on March 14, 2014. I informed the technician that the compressor was changed a few years prior. I moved into my home (new) in June or July of 2006. Since that time I have had 2 compressors put into this unit.

I called Peninsula either Sept. 24, 2014 or September 25, 2014, to tell them my unit wasn't working properly. The fan wasn't running. After checking out the unit, he informed me I needed a new fan motor. This was the second motor I replaced.

On October 12 or 13, 2014, I called Peninsula again about my unit. I searched the internet as to the reason my unit wasn't working. I went to the breaker box and it was off, when I turned it on, all the lights went out. The tech came out and informed me that I needed a new compressor. He wrote, system compressor is grounded and was recently changed. Disconnect is also burned up some as a result. Compressor must be replaced under warranty and ordered.

I have called Peninsula twice since that time. Neither time did I get a call back. The first time I called, the person who answered the phone informed me the person I needed to talk with was in a meeting and he would get back with me. No return call. The last time I called was on November 13, 2014, left message on the phone, no return call.

As far as the service agreement, I was never charged $105.00 but the full $209.00. Even after I showed them the invoice.

Since all this, I had to buy a floor heater and electric blankets.

I do not like bandage repair work. If they couldn't fix the problem from the beginning, they should have said so. The money I invested in getting this one fix could have gone towards a new one. This has been going on since March, 2014 and it took them until June, 2014 to finish the first repairs.

Now the weather is cold and all I have is the emergency heat which I was told you shouldn't run all the time but was told to run if it was cold.

One last thing I have been a customer for over 30 years with Peninsula and this is the first time I have been treated this shabby.Desired Settlement: All I want is for them to repair my unit so it will work, at no extra cost to me. I believe if things were done correctly, my unit would be working now. I do not feel I was treated with respect. I am sure they are tired hearing from me because I am tired calling. The technicians that came the last two times I have no complaints with. I am sure if things were done correctly in March, they would not had to be called. I'm sorry it had to come to this.

Business

Response:

I was unaware of this situation, and I do apologize for the inconvenience. I will have our dispatch department call [redacted] to schedule the installation. The compressor is under warranty, so there will be not charge to replace it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Beginning Sunday morning, 15 February thru Monday 16 February 2015, there was a propane outage affecting [redacted] through [redacted] (six townhouses) in [redacted], Millsboro. I was told that this outage was reported by [redacted], of [redacted], to Peninsula Oil and Propane on Sunday morning (15 February), and that Peninsula sent out a technician, by the name of [redacted], to work the problem.

While [redacted] was working the problem at [redacted] of [redacted] spotted the Peninsula vehicle next door and reported to [redacted] that he too was suffering a propane outage. James was told by [redacted] that he would look at the problem at 10078 when finished with 10080. However, [redacted] left the scene without visiting 10078 as promised.

Mr. [redacted] then called Peninsula to report his problem. After several unproductive calls to Peninsula, Mr. [redacted] spotted an [redacted] vehicle in front of [redacted] and solicited their help with his propane outage. Ultimately, I, the, owner/landlord of [redacted], was charged $185 for totally unnecessary services by [redacted].

I have been told by [redacted] of [redacted], that he was billed $241 by Peninsula for [redacted]’s services that day.

The bottom line is that none of above reported activity resolved the real problem, which was a dearth of propane in the Peninsula tank servicing the referenced houses. I am told that the referenced propane tank suffered serious leakage, due to a faulty control value, brought on by the severe weather conditions at the time. Peninsula finally diagnosed and fixed the real problem on Monday morning (16 February).

Because the problems experienced by the referenced townhouse owners were unrelated to their furnaces, fireplaces and appliances, I felt that it would be wrong for them to have to pay for the services received from Peninsula and [redacted] on Sunday 15 February. And, in fact, [redacted] did call Peninsula, after resolution of the propane outage, and was told that the $241 charge from Peninsula would be waived.

I then called [redacted] of Peninsula to ask that Peninsula reimburse me for the $185 I had to pay [redacted]. In fact, I suggested that Peninsula send a letter to the owners of each of the referenced units experiencing a propane outage that weekend, and, in this letter, apologize for the inconvenience caused these customers, and offer to pay any costs incurred because of the outage.

Well [redacted] was very defensive, and said that any competent propane tech would have checked the supply line feeding the gas appliances at the affected properties, and immediately diagnosed the problem as a propane tank problem. Having done so, that should have immediately called Peninsula to report the problem, and Peninsula would have had the real problem fixed immediately.

Because this had not happened, [redacted] said there was no way Peninsula was going to reimburse anyone for services received that weekend. End of discussion. This was before I had heard from Mr. [redacted] that Peninsula had agreed to waive the $241 in charges he received for [redacted]’s Sunday visit.

Since that time I have repeatedly attempted to reach [redacted] to ask him whether Peninsula will reimburse me for charges of $185 from [redacted]. He refused to take my calls and studiously ignored my voice mail.

That is why I then appealed to Mr. [redacted] (0wner of Peninsula Oil and Propane) to have Peninsula reimburse me, and to send out a letter to all the affected homeowners offering apologies, and to reimburse them all for unnecessary charges incurred that weekend. Mr. [redacted]'s response to my many phone calls has been little different than that of [redacted]. I am unable to leave phone messages for Mr. [redacted], because his voice mail box is always full. He generally avoids taking phone calls from me and he has ignored my email and attachments.

Mr. [redacted]'s 3 March “non-response” to my email dated 28 January 2015, makes it eminently clear that Peninsula corporate strategy for dealing with aggrieved customers is to ignore them. So much for their Web Site's claim, below, touting their customer service.

“At Peninsula, we don’t just deliver propane heat, oil heat, or alternative heating fuels to your home. We build long-standing reputations of respect and trust, home by home, family by family. And we’re proud of that ...... we know reputation is everything!

And, so much for Peninsula's Revdex.com A+ rating.

Not only have they totally failed to address the issues raised in my previous email to them, their voice mail box is still full (not accepting new messages) when I try to call and they have ignored my repeated requests to call me back.

Mr. [redacted] has made no attempt to even explain why Peninsula has chosen not to reimburse me. He mainly just ignores me. Businesses which refuse to reimburse customers for expenses incurred as a result of the business’s own ncompetence and failings do not merit a Revdex.com A+ rating. This is doubly true when they refuse to even explain themselves.Desired Settlement: I will now accept no less than reimbursement of $185, I incurred for unnecessary services from [redacted] an abject letter of apology for Peninsula for nonexistent customer service, and a letter to all homeowners, affected by the referenced propane outage, apologizing for their inconvenience, and offering reimbursement for unnecessary charges incurred. Anything less would be convincing evidence that Peninsula has not changed their ways, and intends to continue the same shoddy customer service exhibited above.

Business

Response:

[redacted], owner, has talked to customer and agreed to send a reimbursement check for $185.00. This request has been processed and check will be mailed next week. Customer seemed to be satisfied after verbal conversation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.