Pennsylvania American Water Company

Hi, I am the seller of a house and I attempted to have my account closed as of my settlement date of 7/17/ I was told there are no appointments available and that I could only close the account as of 7/ Obviously at that point I no longer own the house so I would be paying for someone else's service I attempted to make the appointment more than a week in advance

I own a property that receives water supplied by this companyMy tenants moved in in June and had the water transferred to his name He also had a previous balance from another addressThe company transferred his outstanding balance to my name instead of hisIn addition, I am unsure if he ever paid a bill there while he lived in the home He moved as of October 1, and I had the water transferred to my nameWhen I realized they had transferred his bill to my name, I have made at least phones calls to try to resolve the issue but to date I have had no resolutioneach time I call, I get a new bill for an even higher amountMy most recent bill is over $in water over months for a property that has only been used on the weekendsNo one seems to be able to assist me with this matter and when I call, I keep being told, someone will call me to discuss the issue but to date no one has calledI now have new tenants and fear that the water will be turned offIn the m

August 04/ Revdex.com serving Metro Washington DC & Eastern Pennsylvania Attn: *** *** K StNW 10th Floor Washington, DC 20005- Ref: Revdex.com # *** Dear *** ***, I would like to thank you for your recent letter
regarding a complaint you received from *** ***The company has investigated this complaint and found the following: Company records indicate on 04/22/the company received a PUC complaint # *** in regards to having service placed in her name at ** *** **The company supplied a report to the PUC on 05/17/The PUC rendered a decision on this complaint on 07/11/The PUC decision stated that you were advised that because you were listed as an occupant on the account of *** *** that you would have to pay the balance before service can be established in your name. You have benefitted from the water service to the property and therefore are responsible for the balance on the account of $4,049.64. On 4/21/16, you contacted our office and filed this PUC informal complaint at BCS # ***. As of updated information received from the utility company on 7/7/16, the company states that there has been no recent contact and no payments made to the balance owed at the property. The current account balance owed is $4,with a base budget amount of $and a due date of 6/29/16. The balance owed at the property has been placed on two prior company payment agreements and one prior PUC payment agreement at BCS # *** and those agreements all were defaulted on. Therefore, we are unable to establish a new PUC payment agreement on the balance owed at the property in order to establish new utility services in your name. Closing case, prior defaulted company & PUC payment agreements, decision rendered (d) regulationsSince this decision was rendered the customer has not made any payments on the account The company mailed *** *** a day nonpayment termination notice on 07/13/in the amount of $ with a shut off date of 07/25/The company has no record the notice was returned from the United States Postal ServiceThe customer contacted the company on several occasions and was advised payment needed to stop termNo payment was received and service was shut off on 07/25/On 07/25/the company received a faxed lease from *** indicating that she resided here effective as of 07/22/The company verified through tax records on 07/27/that the landlord listed on lease provided was not the ownerThe company contacted the owner who verified that *** and *** reside here and the owner indicated another woman has moved inDue to the owner verifying that the current ratepayer *** *** is still residing there the company will not put service into the name of *** *** without payment in full August 04/2016 Revdex.com serving Metro Washington DC & Eastern Pennsylvania Attn: *** ***K StNW 10th FloorWashington, DC 20005-3404 Ref: Revdex.com # *** Dear *** ***, I would like to thank you for your recent letter regarding a complaint you received from *** ***The company has investigated this complaint and found the following: Company records indicate on 04/22/the company received a PUC complaint # *** in regards to having service placed in her name at ** *** **The company supplied a report to the PUC on 05/17/The PUC rendered a decision on this complaint on 07/11/The PUC decision stated that you were advised that because you were listed as an occupant on the account of *** *** that you would have to pay the balance before service can be established in your name. You have benefitted from the water service to the property and therefore are responsible for the balance on the account of $4,049.64. On 4/21/16, you contacted our office and filed this PUC informal complaint at BCS # ***. As of updated information received from the utility company on 7/7/16, the company states that there has been no recent contact and no payments made to the balance owed at the property. The current account balance owed is $4,with a base budget amount of $and a due date of 6/29/16. The balance owed at the property has been placed on two prior company payment agreements and one prior PUC payment agreement at BCS # *** and those agreements all were defaulted on. Therefore, we are unable to establish a new PUC payment agreement on the balance owed at the property in order to establish new utility services in your name. Closing case, prior defaulted company & PUC payment agreements, decision rendered (d) regulationsSince this decision was rendered the customer has not made any payments on the account. The company mailed *** *** a day nonpayment termination notice on 07/13/in the amount of $ with a shut off date of 07/25/The company has no record the notice was returned from the United States Postal ServiceThe customer contacted the company on several occasions and was advised payment needed to stop termNo payment was received and service was shut off on 07/25/On 07/25/the company received a faxed lease from *** indicating that she resided here effective as of 07/22/The company verified through tax records on 07/27/that the landlord listed on lease provided was not the ownerThe company contacted the owner who verified that *** and *** reside here and the owner indicated another woman has moved inDue to the owner verifying that the current ratepayer *** *** is still residing there the company will not put service into the name of *** *** without payment in full. Please let me know if I can be of any additional assistance in this matter Sincerely, Jessica B*** Compliance Specialist PA American Water West Hersheypark Drive Hershey PA Telephone: ###-###-#### Fax: ###-###-#### Email: ***@amwater.com

On 12/24/I noticed water running down my driveway from the direction of the PA American Water manhole cover on my lawn Since it was not raining at the time, I assumed there might be a problem with the water line to my home, although I was not experiencing any water pressure problems or any leaks inside my home I reported the problem immediately to PA American Water Co They sent a representative about 2-hours after I reported the problem and the representative indicated that there appeared to be a leak from the water line The representative shut off the water to my home until a repair could be made PA American does not repair the water lines I have a water line protection program with American Water Resources, the company that PA American Water uses for repair problems I called American Water Resources about the problem and they sent Resolve Trenchless, a subcontractor, to repair the water line on 12/26/ My December water bill from PA American Water was

Under an emergency "boil water" Warning with no end in siteThe company does not respond to my request of information regarding if customers were exposed to the contaminated water before the alert

We recently purchased a house and the sellers of the house forgot to tell us that we needed to put the water in our name or it would get shut off, without warning Well that day came and it just so happened to be on a Friday Without warning, without notice, they came and shut off the water to our house What a great way to welcome someone into their new home! Both my fiance and I called and spoke with PA American but to no avail, they would not send someone out to turn the water on until Monday "sometime" This is not horrible news for me (an adult male) but the rest of my family consists of my fiance and our three daughters, aged 13, and months Not having water for three days was not only rough but it was downright cruel to be treated that way by a company we have no choice but to pay They have a local monopoly on the water supply, no competition whatsoever, and it shows in their lack of compassion If they even had one competitor, this situation would not have happened to us because the competitor would have said, "we'll be right out to turn on the water if you sign up with us" and I would haveUnfortunately that was not an option for us so we spent the three days showering at the Y while both of our toilets were disgusting cesspools since we could not flush them I would never even consider treating someone like this, let alone an customer Business practices lacking any compassion whatsoever are all too common in municipal services, especially those with a government monopoly

We have been a customer with PAW for many years our water bill has always been consistentAugust our bill shot up three times the amount of our normalWe disputed the factThey sent a person out to inspectThey came to the conclusion we had a leakWe already knew this however we have not repaired said leak and the bill has never been close to that amount before or after that one monthWe feel our reading was an error due to the fact that we had a new water meter installed a month priorThis has been going on too long and we needed this to come off the back burner thank you *** and Thomas Baranski

In September of I purchased my first property and went to settlement for *** *** *** in ParkesburgI corresponded with the builder of the property as well as PA water to ensure that all of my services/utilities were set up and operatingI was told that my meter was installed and that I would have water After moving into the property and giving birth at the end of February I realized that I had never received a bill or any correspondence from them I contacted PA water company around that time and was told that because I was in the new properties it would be a delay before I received my first bill and not to worryTime passed and I simply forgot about the water companyI had been receiving all of my other billsI later began to think that my water bill must be being paid for through my lender with my other bills that they payI called PA water a couple more times in and was told that I fine and had no outstanding billsSometime in December of I received a p

Since January of I received a bill of $2,000, been here since DecemberBy February they had someone come out to read the meter, my toilet was runningSo they gave me an adjustment of $But then my bill was still highSo finally someone put me through to the supervisorThis was in May of 2017, mind you my water was to be st off, I had not paid on my bill yet since the first billSimply because I was told by American water company employee name Kevin my bill should only be $(February)I was also trying to get on the *** program but they never sent me that billSo now may or so another worker comes outMy sink is leakingI was told I couldn't get an adjustment and that I had to have the sink fixedFrom my knowledge the sink has been leaking since I moved in, but my landlord assured me it wasn't a problemI was the referred to the water commissioner, where I was told there was nothing they could doThey gave me a number for housing to report my landlord, b

Under an emergency "boil water" Warning with no end in siteThe company does not respond to my request of information regarding if customers were exposed to the contaminated water before the alert

I am consistently being shut off with no prior notice and when this a low balance, I will be turned off the same day without knowledge that I was even in danger of being shut offThen when payment has been received it is another full hours before the service is reconnectedNo other utility company operates this way I called to speak to a supervisor and no one ever returned my call

I own a property that receives water supplied by this companyMy tenants moved in in June and had the water transferred to his name He also had a previous balance from another addressThe company transferred his outstanding balance to my name instead of hisIn addition, I am unsure if he ever paid a bill there while he lived in the home He moved as of October 1, and I had the water transferred to my nameWhen I realized they had transferred his bill to my name, I have made at least phones calls to try to resolve the issue but to date I have had no resolutioneach time I call, I get a new bill for an even higher amountMy most recent bill is over $in water over months for a property that has only been used on the weekendsNo one seems to be able to assist me with this matter and when I call, I keep being told, someone will call me to discuss the issue but to date no one has calledI now have new tenants and fear that the water will be turned offIn the m

After attempts to call and find out why my water hasn't been working I've received no answers and ignorant customer serviceAll people I've spoken with delivered the exact same lie, they just switched up the timesAs I have no option but to use this awful utility company I'm forced to ask you to help resolve the issue and refund any or all money I've spent because of the neglect of the utility company

10/21, Friday
There was a notice from Pennsylvania America Water placed on our front door “unable to turn water on” and “please call to reschedule a service visit.” (photo of notice available) Water was now off inside of our homeWater was leaking from a valve/crock outside Called PA American Water and explained the situationSaid they would be out on 10/
10/24, Monday
Van 12071, woman, was noticed outside at 9:30amShe leftA second van (no number obtained) arrived with two menI went outside and explained about the leak, broken crock (placed on curb, photo available) and lack of waterThe first van returned to my homeAround 11:30am, one of the men and the woman knocked on the doorThey explained that a PA call was made, pointed at spray painted area on road and walkway, said it needed to be dug up, their “operator” was off, and that somebody would be out and the water would be back on later this dayThey leftNobody else came
10/25, Tuesday
11:53am - Cal

On 12/24/I noticed water running down my driveway from the direction of the PA American Water manhole cover on my lawn Since it was not raining at the time, I assumed there might be a problem with the water line to my home, although I was not experiencing any water pressure problems or any leaks inside my home I reported the problem immediately to PA American Water Co They sent a representative about 2-hours after I reported the problem and the representative indicated that there appeared to be a leak from the water line The representative shut off the water to my home until a repair could be made PA American does not repair the water lines I have a water line protection program with American Water Resources, the company that PA American Water uses for repair problems I called American Water Resources about the problem and they sent Resolve Trenchless, a subcontractor, to repair the water line on 12/26/ My December water bill from PA American Water was

This company is requesting to come into my home during the hours of 8-Monday-FridayWe work at that timeI requested a Saturday appointment and they replied we don’t work on saturdaysI am not leaving my house unlocked to have a stranger come in when I am not home! The representative said well they can turn off your waterI asked if they will pay my salary and explain to my boss why I can not be at workThe representative said no

Recently moved from an apartment complex that PA American Water servedLived there for two years with no issues at all, until the time came to moveI called in and spoke with a representative to have my water shut off and everything seemed just fineWith the stress of moving, I never noticed that I didn't receive a cancellation confirmation number or emailAbout a month later I received a bill for the month of September, saying that it was my final bill, which I had moved out at the end AugustI called in and spoke with another customer service agent, who conveniently had no record of my previous call and told me that my service was only being cancelled and I was receiving a final bill because the new tenant was moving inShe instructed me to send an email to a specific address that cited my concerns and to include some documentation that showed my lease ending at that dateI did as instructed and sent my Lease Termination paperwork, that stated the 31st of August as being my la

Twice in the last three billing months, I have not received my bill in the mailI emailed them the first time claiming I prefer to pay via mail and would need my bill sent to me and I was not paying late fees for a bill I didn't receiveAt first they only attached the bill to the email and I don't have access to a printer, nor is that what I asked forSecond they did extend my bill due date, but when I finally did get them to send me a bill in the mail, they didn't include a return envelope, knowing this is the method of payment I have used for the last two yearsBy the time my payment reached them it was deemed late because this was at the end of December when the postal service observes extra days offI'm not upset with the USPS, as I tried to get my bill in the mail ASAP to avoid the late feeThen the second time this happened, I again requested my original bill be mailed again with a return envelopeI didn't get eitherThe bill was a xeroxed copy and no return envelope was

Attn: *** *** Ref: Revdex.com #*** Dear *** *** ***, I would like to thank you for your recent letter regarding a complaint you received from *** *** ***The company has investigated this complaint and found the following: Company records indicate that on
September 20, 2017, 10-Day termination letter was mailed to the address of recordThe company also made two phone call attempts, September 25, and September 26, On October 3, 2017, the company records indicates that required payment not received and water terminatedPayment made shortly after services terminated and *** *** contacted the company to have water restored*** *** advised by the company that water to be restored within 24-hours On October 4, 2017, the company records indicates that water restored at *** ***’s address On October 3, 2017, the company received this complaint and the company attempted to contact *** *** *** on October 6, 2017, in response to the complaintOn October 9, 2017, the company spoke to *** *** in response to his complaint and explained that a Day Termination letter was mailed and two phone call attempts were made prior to termination of waterCompany also explained that we make every attempt to contact customers to prevent termination of services*** *** stated that he was satisfied with the resolution of his issue and his water was restored the next day. Please let us know if we can be of any additional assistance in this matter. Sincerely, Pennsylvania American Water

My water was turned off due to non payment on Tuesday September 13th, I called the same day and paid the $bill and they said my water would be turned on within hoursOn Wednesday the 14th I still didn't have water even though American water told me it was turned onIt is now Saturday, September 17th and I still don't have any waterThey said they escalated this to an emergency priority on Wednesday and sent it to the local officeI have not heard from anyone at Pennsylvania American water about the issue and when it will be resolvedEvery time I call I get a different reason as to why my water isn't onTurns out that the technician that turned to water off, stripped the on/off valve bolt when trying to turn it back on and stated that it now needs a curbside repairThis happened on Wednesday the 14thSince it's now 7pm on Saturday and I still haven't heard from American water, the earliest I might hear from someone will be MondaySo that means going without water with