People First Federal Credit Union

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: People First Federal Credit Union SHOULD NOT BE UNTOUCHABLE Their BUSINESS PRACTICES should be questioned Their response seems to make them untouchable as though they were not obligated to render any explanation for their actions to your organization or to the customer.Since they dismissed my inquiry and, apparently, are dismissing yours as well, what should I do? do I just let it go because they claim it is in their right to damage one's credit? I do not believe this to be a fair resolution as NO ONE SHOULD BE ABOVE THE LAW, if you will.They sent me a letter telling me I was the co-signer and I responded and copied your organization I basically told their CEO that the issue was not my being the co-signer as that had already been established, but that it was their business practices that were in question I enclosed a copy of my credit report showing him (the CEO) how I maintained my credit very well and how they destroyed all that Regards, [redacted]

RE: Complaint by [redacted] ID # [redacted] Dear [redacted] ***:I have received your letter of June 5, regarding the complaint of [redacted] .Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members' accounts and any activity or transactions on these accounts to be confidentialWe do not discuss nor disclose any information relative to members' accounts with any parties except as required by court issued Subpoena or with authorized Government Agencies.Sincerely,JEFFREY J A [redacted] PRESIDENT/CEO

September 16, 2015Dear [redacted] ***I have received your letter of September 15, regarding the complaint of [redacted] Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members' accounts and any activity or transactions on these accounts to be confidentialWe do not discuss nor disclose any information relative to members' accounts with any parties except as required by court issued Subpoena or with authorized Government AgenciesSincerely,JEFFREY J PRESIDENT/CEO

August 17, 2015Dear [redacted] ***.I have received your letter of August 11, regarding the complaint of [redacted] .Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members' accounts and any activity or transactions on these accounts to be confidentialWe do not discuss nor disclose any information relative to members' accounts with any parties except as required by Court issued Subpoena or with authorized Government Agencies.Sincerely,PRESIDENT/CEO

April 8, 2014Dear ** [redacted] :I have received your letter of April 3, regarding the complaint of [redacted] .Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members’ accounts and any activity or transactions on these accounts to be confidentialWe do not discuss nor disclose any information relative to members’ accounts with any parties except as required by court issued Subpoena or with authorized Government Agencies.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This letter stating they won't talk about this has NOTHING to do with giving out my information!!!! Are they that dumb?? Obviously they know they did wrong and won't admit to it and take care of it. A poor unprofessional business that won't take care of their mistakes. People First needs to own up to their mistakes the credit card people make, they are responsible. I will NOT accept this and remains unresolved from People First Credit Union. A real joke
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: People First Federal Credit Union SHOULD NOT BE UNTOUCHABLE Their BUSINESS PRACTICES should be questioned Their response seems to make them untouchable as though they were not obligated to render any explanation for their actions to your organization or to the customerSince they dismissed my inquiry and, apparently, are dismissing yours as well, what should I do? do I just let it go because they claim it is in their right to damage one's credit? I do not believe this to be a fair resolution as NO ONE SHOULD BE ABOVE THE LAW, if you willThey sent me a letter telling me I was the co-signer and I responded and copied your organization I basically told their CEO that the issue was not my being the co-signer as that had already been established, but that it was their business practices that were in question I enclosed a copy of my credit report showing him (the CEO) how I maintained my credit very well and how they destroyed all that
Regards,
*** ***

September 16, 2015Dear *** ***.I have received your letter of September 15, regarding the complaint of *** ***.Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members' accounts and any activity or transactions on these accounts to be confidentialWe do not discuss nor disclose any information relative to members' accounts with any parties except as required by court issued Subpoena or with authorized Government Agencies.Sincerely,JEFFREY JPRESIDENT/CEO

May 7, Dear *** ***:I have received your letter of May , regarding the complaint of *** ** ***.Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members' accounts and any activity or transactions on
these accounts to be confidentialWe do not discuss nor disclose any information relative to members' accounts with any parties except as required by court issued Subpoena or with authorized Government Agencies.Sincerely,

November 24, 2014Dear *** ***:I have received your letter of November 18, regarding the complaint of *** ** ***.Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members' accounts and any activity
or transactions on these accounts to be confidentialWe do not discuss nor disclose any information relative to members' accounts with any parties except as required by court issued Subpoena or with authorized Government Agencies.Sincerely,JEFFREY JPRESIDENT/CEO

RE: Complaint by [redacted]ID #[redacted]Dear [redacted]:I have received your letter of June 5, 2017 regarding the complaint of [redacted].Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members' accounts and any activity...

or transactions on these accounts to be confidential. We do not discuss nor disclose any information relative to members' accounts with any parties except as required by court issued Subpoena or with authorized Government Agencies.Sincerely,JEFFREY J A[redacted] PRESIDENT/CEO.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  People First Federal Credit Union SHOULD NOT BE UNTOUCHABLE.  Their BUSINESS PRACTICES should be questioned.  Their response seems to make them untouchable as though they were not obligated to render any explanation for their actions to your organization or to the customer.Since they dismissed my inquiry and, apparently, are dismissing yours as well, what should I do?  do I just let it go because they claim it is in their right to damage one's credit?   I do not believe this to be a fair resolution as NO ONE SHOULD BE ABOVE THE LAW, if you will.They sent me a letter telling me I was the co-signer and I responded and copied your organization.  I basically told their CEO that the issue was not my being the co-signer as that had already been established, but that it was their business practices that were in question.  I enclosed a copy of my credit report showing him (the CEO) how I maintained my credit very well and how they destroyed all that.
Regards,
[redacted]

August 17, 2015Dear [redacted].I have received your letter of August 11, 2015 regarding the complaint of [redacted].Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members' accounts and any activity or transactions on these...

accounts to be confidential. We do not discuss nor disclose any information relative to members' accounts with any parties except as required by Court issued Subpoena or with authorized Government Agencies.Sincerely,PRESIDENT/CEO

April 12, 2017Dear [redacted].I have received your letter of April 6, 2017 regarding the complaint of [redacted].Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members' accounts and any activity or transactions on these...

accounts to be confidential. We do not discuss nor disclose any information relative to members' accounts with any parties except as required by Court issued Subpoena or with authorized Government Agencies.Sincerely,JEFFREY J. PRESIDENT/CEO

From: [redacted] <[redacted]@[redacted].com>Date: Tue, Sep 12, 2017 at 8:59 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>This account has been resolved....

 I received a full refund from People First today.  Consider this matter resolved and closed. [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because if that were true this person shouldnt have asked me for my loan number and account number then went and looked in a file to try and find the loan there which would mean he was looking through some type of info. I myself work in banking so I know what can and what shouldn't be discussed. Had I known he didn't work for the bank I wouldn't have gave him my personal information. If anything next step is to speak with a lawyer
Since they think its ok to allow someone who doesn't work for peoples first to get that info from customers.
Regards,
[redacted]

April 8, 2014Dear **. [redacted]:I have received your letter of April 3, 2014 regarding the complaint of [redacted].Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members’ accounts and any activity or...

transactions on these accounts to be confidential. We do not discuss nor disclose any information relative to members’ accounts with any parties except as required by court issued Subpoena or with authorized Government Agencies.Sincerely,

I have received your letter of February 13, 2015 regarding the complaint of [redacted].Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members' accounts and any activity or transactions on these accounts to be...

confidential. We do not discuss nor disclose any information relative to members' accounts with any parties except as required by court issued Subpoena or with authorized Government Agencies.Sincerely,JEFFREY J[redacted]PRESIDENT/CEO

I have received your letter of March 3, 2015 regarding the complaint of [redacted].Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members' accounts and any activity or transactions on these accounts to be confidential. We do not discuss nor disclose any information relative to members' accounts with any parties except as required by court issued Subpoena or with authorized Government Agencies.
Sincerely,JEFFREY J[redacted]

March 18, 2015Dear [redacted]:I have received your letters of March 11, 2015 and March 12, 2015 regarding the complaint of [redacted].Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members' accounts and any...

activity or transactions on these accounts to be confidential. We do not discuss nor disclose any information relative to members' accounts with any parties except as required by court issued Subpoena or with authorized Government Agencies.JEFFREY JPRESIDENT/CEO