People's Choice Heating & Air Conditioning Inc.

To Whom it may concern,I contacted the customer today to discuss how we can resolve this matter and she just screams at me and then hangs up on meAs far as the gas leak I would like to see the ticket from *** as she mentioned it was a pipe going to the water heaterWe only replace the gas line right at the furnaceI will continue to do what ever I can to satisfy her, but as I said she just screams at me and hangs upIf the customer wishes to communicate with me I am sure we can resolve this.Thank you for any assistance in this matter.*** ***

To Whom it may concern, People's Choice did install an air conditioner for *** *** *** ***After installation Mr*** contacted this company with concerns on the physical size of the evaporator coil that was installedI explained to Mr*** that even though it is physically
smaller it is still the same size in regards to BTUs and tonnageMore recently (December 15, 2015) I had spoken to Mrs*** and she addressed the same concernsShe told me that she feels the unit is running nonstop and not cooling as good as the previous unitI told Miss *** that we would come out in the spring as soon as the weather warmed up to do a very detailed inspection of the system and its performanceShe agreed and I told her that I would email her a statement with our intentionsI did send the email on December 17, If something is wrong with the system that we put in and it is not performing properly we will most certainly resolve the problems as the system has a warranty not only by the manufacturers but also with this companyUnfortunately we cannot do any diagnostics on the unit during the winter as running the system in these cold temperatures could actually do damage to the compressor and we would not get proper readings on our gauges. I do feel that one of the more serious concerns for *** *** *** *** is the brand of the coil (ADP)Even though we did not agree to install a *** evaporator coil in the contract the representative that sold them the system did not specify what brand it would beIn light of that, and in efforts to resolve this issue we will be willing to install a *** coil at *** *** *** *** property in the springtime when the weather warms upWe will also start our warranty from the date of coil installation in the springAs stated above we will also do a very detailed inspection of the whole system to include but not limited to air temperature differentials, freon pressures and overall performance of the new air-conditioning system. As for the serial number being wrong, that has already been fixed with the manufacturer and we should be getting something back from them within the next couple of weeks with the correction.I hope that my offer helps resolve the situation and I thank you in advance for any assistance you can give in this matterPlease feel free to contact me at the number below or email me with any questions that you may have.Sincerely,*** ***Peoples Choice Heating And A/C Inc.***

Complaint: ***
I am rejecting this response because: It has been over a month and this company still has possession of my parts, and they have made no attempt to return my refundThis company has illegally held on to my parts and my $refundIt is evident that from the beginning Peoples choice did not have good intentions, furthermore, they have had many opportunities to refund my money and return my parts they do know my address, however they refuse to do eitherIt is also evident considering month has passed, they peoples choice has made no attempt to contact myself or my wife by phone to settle this matter, Lets keep in mind that that was definitely an optionThis matter will not be resolved until I have possession of my original parts( I do have pictures of my original parts and serial numbers) and my refund of $I have already be defrauded by this company, I refuse to allow it to happen againThank you Revdex.com for your time in this matter, Happy Holidays
Sincerely,
*** ***

To Whom it may concern, We contacted the customer and addressed her issues(reinstalled furnace)I believe the customer is satisfied now. Thank you*** ***Manager

Send my original parts! I will not be incovience not another minute by your company! I will not travel to retrieve my parts! Keep in mind that your company is the cause of this situation, and it has taken you months to fix it! We are waiting on our parts.I will go to my property and check for this so called letter from ups
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

To Whom it may concern' As I stated before I would be more than happy to refund the $and return her partsAs soon as she confirms that this will resolve the matter I will contact her and schedule a time when she will be home to drop off the parts along with a checkOnce again thank you for any assistance in helping us with this matter

To Whom it may concern, Mr*** contacted this company because he was having heating issuesWe gave him a quote to replace the pump and circuit board on 11-16-and he agreed to have the work done and gave a $depositHe asked if we could come back the beginning of the following week
as he needed to come up with the rest of the moneyWe scheduled to come out on 11-after 4:00PM, we contacted Mr*** close to 8:PM and he said it was to lateOn the 21st the technician tried contacting the customer and got no answerMr*** contacted us at around 8:PM and asked if we could drop the price, we did drop it $We scheduled to go out on 11-22-to do the repair, we got no answer againOn Saturday 11-25-Mrs.*** contacted me and wanted to cancel the jobI told her that, that would not be a problem and I would have her old parts returned and I would have the book keeper send a check to her on MondayShe got upset and insisted that I give her cash and not a checkI explained to her that the cash was already deposited and our employees do not carry company moneyShe continued to insist on us bringing her cash backI will be happy to refund Mrs*** by the way of check and return her parts to resolve this matter.Mrs.*** has made statements in her complaint: On the scheduled day we called and Mr*** said it was to late (she stated we did not call or show) I have records to prove thisThis company is located at *** *** *** ***e Oakforest, IL, as stated on the work order that she received (she stated that we do not have a true location).Thank you for any assistance in helping us resolve this matter.** ***

To Whom it may concern, Peoples Choice has done all work that we were hired to do September 6, Although *** *** *** *** feel that we are disingenuous I can assure you that we are not*** *** *** *** satisfaction is very important to us and although we have different opinions on this, this company has been and will continue to work very hard to resolve this issue and satisfy *** *** *** ***On a letter dated November 17, Antonio *** asked for the following, and I quote "we are asking that your company immediately replace the ADP coil with a compatible *** coil and provide us the appropriate model and serial number to function optimally with the installed *** outdoor unit." end quote As I stated in my previous response we are willing to install the *** coil as per Mr*** request and we have already fixed the serial number issue as you can see from their last responseAs far as inspecting this system during the winter months in cold temperatures I stand behind my original statementThe air conditioner should not be ran during these temperatures as I feel it can do damage to the compressor and we will not get true readings on the head pressuresWe also would not be able to get an indoor outdoor differential temperatureIf *** *** *** *** would like and to show good faith I would be happy to install the new coil immediately and come back in spring to do a start up and full inspection In a effort to try to resolve this complaint I stand by my previous response and again tell you that I am willing to install the coil that Mr*** is requesting and I will do a complete and thorough inspection on the whole system in the springtimeI will also add an additional years on labor warranty to give the customer a total of years by this company. As you can see by Mr*** most recent response to this complaint is that he feels that we are disingenuous and have shown him a lack of customer careI can assure you that every time MrMrs*** contacted this office we have tried to the best of our ability to handle their concerns and resolve their issuesWe are complying with all of the request of Mr*** had sent us in a letter dated November 17, and then some. I appreciate any help you can give in resolving this matter and I I am open to any suggestions in trying to resolve this matter. Sincerely,*** ***Peoples Choice Heating And Air***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/19) */
To Whom it May concern,
There must've been some confusion when our technician spoke to Mr*** regarding the power going to the furnaceWe have since sent a technician to the home and he has replaced a transformerThe furnace is now up
and running properly and I hope this satisfies Mr***'s concerns with this companyPlease contact us with any other questions you may have
Sincerely,
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

To Whom it may concern,Mr*** picked up the refund check of $and his parts yesterday 1-11-I hope that we can now close this matter. Thank you*** ***Manager

Complaint: ***
I am rejecting this response because: The company has still not returned my parts and my deposit after almost weeksI have called several times and left several messages and have not received a response from ***Also, their version of the events were incorrectThis is what happened (paid deposit of $(cash) on Thursday 11/to *** he took parts and totally disabled furnace boiler) we scheduled job for MondayMonday 11/came and Technician *** called at 2:pm and said that he still didn't have the parts (after days)Technician then said that he will be there the next morning (Tuesday) between 10-1. pm Tuesday comes and no technician or call4:technician text saying that he had an emergency with a chimney and he would call or come shortlyTechnician then calls hours later at pm saying that he's trying to gain access to the unitI told him that I had left so he said that he could come the next morning (Wednesday) between and I then told him that while waiting for him I called around and found out that the Job was over priced ($1300) and that I could get it done for less($750)He said that he would call his manager and see if he could get some taken offHe called back and said that his manager would take off $so I reluctantly agreed that he should come the next day between and 1. p.mthe next day (Wednesday) comes and still no technicianHe texts me at about 1:saying that he got off to a late start he should be there between minutes and an hourAfter waiting for almost hours, at p.m., (and after being lied to for days,) I decide that I will go with someone elseAt 7:Technician texts saying that he's finishing up somewhere else and that I better respond before he gets another emergency call and I have to wait again! How professional is that! After having my family go without heat for Thanksgiving I have my wife call the manager of "Peoples Choice" *** on Saturday 11/to get my parts and my deposit back and he rudely tells my wife that he cannot give us cash and we have to wait until Monday to get our deposit and parts backHe (*** then tells us that he will mail our parts and deposit, (that was weeks ago and still no parts or deposit!)I have text messages and phone logs to corroborate these events
Sincerely,
Shawn Coy

Complaint: ***
I am rejecting this response because:On January 27,2018, People's Choice called me asking what to do to resolve the situationRecounting all I had been through I stated I did not knowI asked what would he suggest, how could they resolve it and what would he do if he were meHe did not answerHe continued to ask what to doI stated the whole situation was so upsetting that I could not discuss it at that timeI explained I had to end the call because I was trembling, nauseous, my voice was quavering and I had begun to cryPeople's Choice has so enraged me. I want the matter resolved as follows: Provide a correct manualMy receipt says ' install counter flow furnace', yet the manual given is for 'UPFLOW/DOWNFLOW/HORIZONTAL 80% GAS FURNANCES'Page instructs filter installationIt is nothing like what People's Choice didI believe I was given the wrong manualPlease mail the correct one. Reimburse what People's Choice charged for laborThe techs continually did things incorrectly, left me days without heat, one day no hot water, say they were coming, but didn't, became increasingly rude, unprofessional and profane, and totally incompetent. Reimburse $I had to pay to correct gas leak *** ticket states : leak on 3/x 1/coupling above hot water heater'Vendor receipt states: gas leak from furnace to hot water heaterNever had an issue with hot water or gas leak until People's Choice did work in my home. Finally, all future communication from People's Choice be electronic; email (*** @yahoo.com), text (***), *** messenger ( as before with *** *** *** *** ***
Sincerely,
*** ***

People's choice has not contacted my self or my husband about returning the original parts or my refundI have not refused to have my parts back or and refundThis is now a new year, and the shenanigans have gotten completely out of controlI have never experienced this type of situation dealing with a company ever in my lifeAnd also, I have never given this company any reason to think that I would like about anything! They have proven to be the liarsJust give me my original parts, and my refund, Thank you.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

A check in the amount of $(full refund) was mailed to the customer at *** *** *** *** Chicago IL, on 12-27-by certified mail (usps tracking * ***). I entered the tracking # on the *** website and it states that they tried to deliver the item on 12-29-and no one was there to sign for it, they left notice on door for customer to contact post office for redelivery.As far as the parts, I would like the Revdex.com to help mediate the returnI would be more than happy to drop them off at the Revdex.com mediation office where the customer can pick them up

Complaint: ***
I am rejecting this response because: To the Revdex.com: We have decided, after lengthy consideration, to reject the Peoples Choice Heating And A/C Incresponse. Peoples Choice Heating And A/C will not be welcomed back into our home in light of our Revdex.com complaint they have respondedWe feel that when dealing directly with Peoples Choice, based on our past communications, they will not be as accommodating.Their past opinionated responses did equate to the facts we presented. It is our intention to engage another air conditioning company to assess and repair their work as required.
Sincerely,
*** ***

02-12-To: Revdex.com Re: *** ***
*** *** Harvey IL, Id# ***
To Whom it may concern, Our technician *** *** was dispatched to above customer’s rental property on 12-20-and found that the smart valve (Honeywell gas valve) and the ignition coil were faultyHe gave them a quote on the repairs. He also recommended replacing the furnace due to the poor shape of the system. The customer wanted us to do the repairs and we had to order the parts*** returned on 12-21-and did the repairs and charged the customer $ On 12-26-our technician *** *** went to the property due to no heatHe advised customer that the furnace was not worth putting any more money or parts on it due to the condition of the unitShe agreed to install a new unit if we would deduct the cost of repairs (we did). We brought the new furnace the same day to get her in temporary heat and told her we would have to come back to complete the job and that the office would contact her as to whenShe paid the amount of We had to turn the valve off to the water heater until we could come back and finish the metal due to combustion reasons. On 12-28-we returned to the property to finish the job After the installation she contacted this company saying that there is a gap above the plenum and that she is not happy with and the metal workI personally spoke to Ms*** and told her that I would come inspect the jobI went to the property on 1-10-with an installation crew and had them raise the plenum to close the gap and installed a filter slot for the filter(she recognizes this on her response to the Revdex.com dated 1-18-2018). A counter flow furnace is a multi position furnace that can be used as a down flow or horizontal furnace (we left the manual that came with the furnace from the manufacture) As far as the gas leak repair, we never touched any of the water heating gas pipe (I would still like to see the copy of the gas company ticket) I feel that we have taken care of Ms***’s concerns in the complaint, however to try and satisfy the customer and resolve this complaint I will be willing to refund $from the original charges and an additional $for the gas leak repair even though I do not feel that the gas repair has anything to do with us (for a total of $840.00)We also will no longer contact Ms*** in no way other than emailI feel that this is a very fair offer, and it address all of Ms***’s requests on her latest response dated 2-5-If Ms*** is expecting more of a refund than this, I will be requesting for her and I to meet at the Revdex.com mediation office to try to resolve this Regards, *** ***

To Whom it may concern,This company has offered a full refund and offered to return the parts, but Ms*** keeps rejecting the offerI will mail a check out to Ms*** today in hopes to resolve thisI spoke to *** at the Revdex.com today and asked if I could drop the parts of at the Revdex.com mediation office as I do not trust sending them, I'm concerned that the customer will say I did not send back her partsI do not know what else to do as I have offered the refund and return of the parts but she keeps rejecting the offerThank you for any assistance with this matter

Initial Business Response /* (1000, 5, 2015/05/26) */
To Whom it may concern,
In efforts to resolve this complaint we have installed the draft inducer at no charge to the customerPlease feel free to contact me with any questions
Regards,
*** ***
Peoples Choice Heating and
A/C
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THE BUSINESS CLAIM THAT THEY SENT A REFUND TO ME THROUGH THE MAIL OUT ON MAY 22, OF THE AMOUNT THAT THEY CHARGE ME ON THE INSTALLIT IS JUNE 2, AND I STILL HAVENT RECEIVED MY REFUND THROUGH THE MAIL AS PROMISEI CALLED THEY TOLD ME THEY SENT IT OUT ALREADY AND I WAS TOLD TO CALL BACK ON THE JUNE 2, WHEN THE PERSON WHO HANDLES THAT GET BACK INTO THE OFFICE
Final Business Response /* (4000, 9, 2015/06/09) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
We replaced the part and mailed the refund check on May 22nd 2015, according to customer check didn't reach them, but it never came back to the office either, so we issued another check and per Mr.***'s request, he came and picked it up on Saturday, June 6th

Complaint: ***
I am rejecting this response because:*** and his crew returned to my home on January 10th
(after first going to the wrong address, mind you)He agreed the furance was improperly installed and needed to be correctedWhen he left, he told the technician he wanted the work performed “perfectly” and completed that day. One of our major complaints was that People’s Choice detached part of the furnace from the ceiling, leaving a hole in the ceilingHowever, the technician in the home that day first tried to get around fixing their errorHe said he could not close the hole over the furnace, as it was closed before People’s Choice ever showed up, based on his measurementsWe pointed out that just meant his measurements were clearly incorrectFinally, he asked with a huff if we wanted him to redo the workObviously he said yes and ultimately corrected the error. Then he informed us he was through with the jobUpon our inspection, we inquired about the furnace filter: where did it go? What size? The technician shuffled his feet and sheepishly removed the furnace cover and pointed out where to put the filterBut alas, the was no filterWhen I complained, he stated “maybe” he could return “tomorrow.” I declined and called People’s Choice and explained the new fiasco, refusing to wait another day for such a simple thing. The People’s Choice employee who answered the phone told me they were too busy to do the job that I paid forHe said they were trying to service people who were without heat, so they took priority over meIt was over degrees that dayMeanwhile, People’s Choice left me without heat for four days after I paid them, days of single digit and degree weatherSo no, I was unwilling to wait until “maybe tomorrow” for my installation to be completed while they serviced other customers. Finally, the technician went to a hardware store and bought back furnace filtersHe showed me how to install them, a bizarre method that entailed folding, and shoving the filter up the chuteI thought it was weird, but I figured they were the professionals, and considered the job done. Well, lo and behold, the filter fell out of the chute, and kept fallingThere was nothing to support the filter, to keep it from falling when the furnace blower was onThere was no filter shelf. I had to call these people again, to get a proper filter shelf installedAt this point, I was completely disgusted with this company and had no confidence in the work they performedI literally feared for my life, unsure if due to their shoddy work, the furnace would explode or poison me with carbon monoxide. People’s Choice returned to my home on Jan15th to fabricate the filter shelf they neglected to installIt was the same technician from before, and he was again incredibly rudeAbout halfway through the process he told me the filters he had provided during the previous installation would be the wrong size for the shelfI said “then I guess you better get the right size.” He objected saying he had already provided filtersThis was unacceptable, as what good are filters that don’t fit the furnace? He continued to object, so I ended the conversation to call *** to get the situation resolved.While I was getting ***’s contact information, the technician was stomping around my kitchen and cursing meHe said “maybe if you had asked nicely,” and “I don’t have to do st.” The technician’s violent stomping and profanities made me feel threatened and unsafe in my own homeImagine being a woman stuck alone in a house with an angry, violent male strangerAt this point, I just wanted these people out of my house as soon as possible. I called ***He called the technician and instructed him to provide me with the proper filterWhile on the phone with ***, the technician called me “ignorant.” Not only was this incredibly rude, it was clearly racially coded languageIt is what racist people call African-Americans when they don’t want to use more vulgar slurs. The technician provided a filter for the “shelf,” which is simply a crudely cut hole in the side of the furnaceIt looks exactly like what it is: an ugly, slapdash quick-fix to a problem they created by their lousy installationsIf we had not asked, they would not have even shoved the first filter up the furnace chute, and would have left us with a furnace with no filter at all. Because of the poor service and shoddy work of People’s Choice, I had doubts about the integrity of the furnace and the installationI had absolutely no confidence that I was safe from leaks or explosionsSo I contacted ***, my natural gas provider, to check for leaks. *** inspected my home that very day and there was indeed a leak*** immediately shut off the gas to my home and would not turn it back on until the leak I had the leak repairedThey were able to pinpoint the location of leak to a pipe next to the water heaterI did what I dearly wish I had done when I first had trouble with my furnace -- I contracted a different heating and air companyThey, thankfully sealed the leak and *** restored my gas service. And that is not even the end of the nightmare of dealing with People’s ChoiceTurns out the manual People’s Choice provided is not the manual for the furnace they installedThey have given me a manual for a furnace of a completely different design by a completely different manufacturerSo I still do not know how to operate my furnace, nor do I know the model number. At this point, I am left to wonder if People’s Choice are simply predatory when doing business with black, female senior citizens, or if the are just generally incompetent, especially in comparison to the work they performed for me in 2015. I also wonder if their technicians are truly competent, trained and licensed. I have no confidence that this furnace was installed properly or if it is safe to operateI already know People’s Choice left me without a gas leak, but what about carbon monoxide? What about the electrical work? I don’t know and I will have to pay more money to find outSo no, I am not satisfied with the company response.
Sincerely,
*** ***