Pep Boys

Review: On 4/17/2014, my 18 year old daughter went in to Pepboys for a wiper blade and cabin filter, and left with new tires and a new credit card with a balance of $700 (to the penny).On 4/15/2014, the 2012 [redacted] with only 28,000 miles, that belongs to me, had been at the dealer for service and the tires were at 4/32 & 5/32. [redacted] begins to recommend new tires at 3/32.I did not find out about the tires until the credit card bill came in the mail. Which is why there is a delay in handling the issue.5/12/2014. I spoke with [redacted], the store manager, and informed me that my daughter told them she needed tires and didn't want her mom to find out. The manager also stated that they did tell my daughter that she did in fact need tires. On top of that, she opened a credit card with them to pay for the tires; the bill and the credit just happened to be exactly $700 each.[redacted] offered to give me a few free oil changes for the trouble, however my vehicles newer and the oil changes are covered by the dealer. The tires have been recycled, according to the store, so they could not put the tires back on the car.I feel the sales person, the manager on duty that day, to be ethically corrupt and took advantage of my teenage daughter. In no way is my daughter innocent in all of this, however the manager should have known better.A good honest business would have told her that tires were not needed!

Product_Or_Service: [redacted] tires

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I feel that a fair solution would be to refund half of the $700 charge. Both my daughter and the business should have to shoulder the responsibly of doing ethical business.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, May 13, 2014 at 2:28 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

As per the email request, I am notifying your agency that the business did reach out to me today and have agreed to refund $150 of the $700.

Thank you for taking the time to review the complaint.

Business

Response:

Dear [redacted],We are in receipt of the

complaint sent to your office by [redacted] dated May 13, 2014. We would

like to apologize to [redacted] for any inconvenience she may have experienced at

our Pep Boys facility. [redacted] was contacted by the Area Director and both have

come an agreeable refund.We again

apologize as well as thank [redacted] for allowing us the opportunity to address

her concerns. Regards, [redacted] Customer Service

Coordinator

Review: I dropped my car off at Pep Boys to look at and diagnose why my air conditioner was not working. I got a call from [redacted] a sales associate and he told me it would cost $312 to replace and install the compressor. I agreed for him to do the repair at the agreed upon price of $312. When I came in when they were done the total price was over $1000. I explained that was not the price we had agreed upon and he proceeded to call me a liar. I requested to speak with management and [redacted] came over to assist. She discounted it to $614 and said that was the best she can do. I requested it be removed and the old compressor put back in but she said I would have to pay labor fees for the install of the new compressor and to put my old one back in. She said I can come in the morning and talked to [redacted] who was a different manager for the service department. [redacted] promised him and his direct manager [redacted] would be in at 8am and I could meet with them then. When I came in the following morning at 8am [redacted] was not there and I was told I could not talk to [redacted] until he came in at 11:30am I requested to speak with another supervisor and I got [redacted] again. She called [redacted] refusing to let me speak with him and said that I had to pay the amount she quoted me yesterday at $614 or I had to pay for labor to put my part back in and the labor for the new part they put in they were taking out. That was the only option and they would not give me the keys back to my car. So essentially they were holding the car hostage. I absolutely needed my car and had to borrow money to pay the $614. The amount of the labor costs were around the same price so it made no sense to pay to have them put the old part back in. I did not authorize them to do the job for the amount of money the did it for. And when I explained I was misquoted they were forcing charges on me that we're unfair due to the fact I didn't agree to the pricing in the first place. I have/had signed nothing in writing saying this was ok and was bullied into paying for something I cannot afford.Desired Settlement: I absolutely do not trust them to put my old part in and I do not deserve to have this big bill due to their miscommunication with me. I no way shape or form did I agree to the price they charged me and I deserve to be credited $302 at the very least to make it the original price of $312.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to our office by [redacted] dated June 17, 2013, We would like to apologize to [redacted] for any inconvenience he may have experienced at our facility.

[redacted] has been contacted by the Manager, and offered the refund for the price difference.

We apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Review: I went in 06/27/14 Friday with my son, for an alignment that I scheduled in advance online.After I handed over my paperwork and keys to the attendant at the desk, he insist that I needed to purchase all new tires. Then he said that I need at least the front 2 front for safety reasons. He also stated, they could not do the alignment because of the tires and they could not send me back on the road like that even without one. Then he said I needed at least one. He even talked to his manager about lowering the price so I could get the alignment.I repeatedly said no, I could not afford it. Eventually, I agreed and the alignment was supposedly done. When I got my car back and pulled out of the parking lot, I noticed that my steering wheel was going to the left but my car was drifting right. So, I went right back and asked why my car was still drifting. They claimed that it was because I had a old and a new tire on my car and the alignment would be a little off. So I said "ok, if I purchased the other tire would my alignment be straight?" They said yes, so I agreed to put the other tired on but this time, I paid twice as much for the tire and had it rotated. When I got my car back again, I noticed yet again that my car was drifting again. I was not going back a 3rd time that day, we needed to eat, so I called in. They said to come back in the morning for the alignment. Then, I got a call back from [redacted] stating that the alignment was never done. He tried to say I came in for a tire, but when I said I scheduled the appointment online and still have my paperwork he changed his tune. I was highly upset, so I said "if I had never called back, you would've stolen my money? I came back and I called and no one told me the alignment was never done?"You are scammers, you the tires were purchased to complete an alignment. [redacted] told me the alignment couldn't be done, said why wasn't I told that before I purchased the tire, and came back, and called back?You just scammed me and by stealing from me that was fraud.Desired Settlement: I wanted an alignment, I was scammed into buying tires I did not need for an alignment, you lied to me and told me the alignment was done. You stole my money, then confessed when I called back about. I want ALL of my money back, not some, all of it back. You said you would give me all of my money back before you put my old tires back on my car; well give it back. I want all of my money back; especially for the used tires you tried to pass off as new!

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent to your office by **. [redacted] dated June 23, 2014. We would like to apologize to **.[redacted] or any inconvenience she may have experienced at our Pep Boys facility.On June 27, 2014, **. [redacted] had an appointment for an alignment. The Customer Service Advisor completed the visit at the car and advised **. [redacted] she need tires because one tire was showing metal belts on the inside She agreed to this service and the store installed one tire and could not perform the alignment due to excessively worn front end components. (inner and outer tie rods, controls arms with bushings, and a hub bearing). **. [redacted] had the Customer Service Manager work with her on the pricing because she stated that she did not have that much money for the tire and alignment.($106.59- work number [redacted])

**. [redacted] was advised of the repairs needed to the car. On the same day June 27, 2014,) **. [redacted] arrived back in the store to purchase another tire (work number 2111081) after earlier saying she did not have enough money to purchase both tires or the repairs, the Customer Service Manager explained to **. [redacted] Pep Boys had payment options. After the customer left the store the Customer Service Manager realized that we had inadvertently left the alignment on the ticket and called her to again explain again why the alignment was not completed and offered her a refund for the price of the alignment. The Customer Service Manager and Store General Manager have called and left a message explaining the refund and have requested that she return to the store so we can complete the transaction.

To date we have not received a call back **. [redacted] . In both cases we discounted the product and labor in an attempt to help **. [redacted] get her vehicle in a safer operating condition and work within her budget.

We again apologize as well as thank **. [redacted] for allowing us the opportunity to address her concerns..

Regards,

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Phone: ###-###-####

Fax: ###-###-####

Review: [redacted] lx 2008 .73000 miles I get rough gear change on parking and reverse with whining sound. check engine light is on (pep boys mention this in the reciept they gave me :vehicles has [redacted]on prior to service .has transmission code.) I left the car to be fixed they call me 100% the sound came from the mount 2 need to be changed but I prefer we change all the three . is ok for you we fix the car or no I say ok if it solve the problem. then they call me after few hours :[redacted] the car is ready to pickup but there is transmission code.internal noise in transmission suggest trans shop .I wet angry I find cashier I ask him to show me the mount.it took ab 20 minute back and force then he bring 2 mount not three in good condition only in the middle look like a screw driver detach small pieces of rubber to look bad .I paid in full 673.53 I went to lee myles he replace third clutch pressure switch I paid only203.30 the noise gone check engine light gone driving light stop flashing ,next day I met service manager I told him you remove good part you have trans code you give me c.e.l on plus drive light flashing .first call you said every thing will be ok you do not say any thing ab the trans code.I left very frustrated I call pep boys hot line I think somebody in charge for the claims but after 3 days they let service manager call me saying I will check the car for you I laugh it is already fixed in trans shop which I suppose to go from the start I told him I will file complain as I am ripped off .I make dispute to the credit card to hold payment ..I have pep boys reciept which show the condition of the car before the service and the car after the serviceDesired Settlement: you loose customer if this the way .honesty is very important

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office on October 29 , 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.

The service manager did contact [redacted] and invited him back to the store to go over the vehicle and explain the situation in what he stated was the problem and how we did do a courtesy code pull for the engine light for him and to discuss other findings. We did recommend [redacted] take the vehicle to a transmission shop, and [redacted] did take our advise and took the vehicle to the transmission shop for a solenoid problem. We invited him back to discuss at his convenience.

We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,

Robin S[redacted]

Customer Care Specialist

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:nothing true from what he said .I will send written details to your Revdex.com office in the next 48 hour

Regards,

Business

Response:

Dear [redacted],We are in receipt of the rebuttal by [redacted]. We again apologize, but our prior response stands firm.Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny Avenue

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:i took the car to pep boys with a clear problem which is manifested by check engine light on with code transmission causing sound on changing the gear ,they give me back the car with the same problem with check engine light is on,and winning sound still happen on changing the gear .this summary is mentioned in the first page which pep boys give me under the paragraph of general comment ,it say that the car came to the shop with check engine light is on with sound came from the transmission.they do something else to make more money because the code show that a trans switch need to be replaced which cost me only 200.00 dollars.a guy working in the store (i keep his name confidential )told me that they do here transmission work.but to make more money they look for more costly project.all business reply is not true .I took the car very sad to what they do ,I told them in the store I will file complain to Revdex.com.

Regards,

Review: Thank you for the opportunity to file a complaint with you via this e Revdex.com COMPLAINT FORM, briefly.

I have never filed a formal complaint of any kind with anyone in my life and I am just tired of the gross ignorance, incompetence, arrogance, and vaccumous nothingness that has been displayed towards me regarding this complaint to Pep Boys. In this regard too, in my estimation, this complaint involves fraud of sorts too, perhaps without meaning to be so. The bottom like is that I was charged $643.93 for a series of "'padded on' repairs" thjat did nothing to fix my car's problem at this time. And they had the gall to charge me again the next day, which was fine, as this repair-and-fair charge this time only, did fix my car's problem. I'll let you decide though, of course, what is fair regarding this complaint to you.

In these regards,

Here is a copy, verbatim, of the

E Mail that I sent to Pep Boys via their Pep Boys Graphics User Interface On Their Web Site on 5/10/2013, at 5:10PM:

Thank you for the opportunity to contact you via E Mail, briefly.

In the past I have had much service work done at Pep Boys, with excellent results.

Including a Radiator replacement, Fuel Pump replacement, Battery replacement, Tires replaced, and the like.

On Tuesday, April 23, 2013, I brought my Dodge Neon Car into Pep Boys to diagnose an almost impossible to start and a corresponding stalling problem

after a successful start and stop at a red light, for example.

Your Service people told me that this car had an oil leak from the gasket and that this is what the problem was.

I let them go ahead and fix it.

THIS WASN’T THE PROBLEM AT ALL!

Was there even an oil leak? I will never know.

But they charged me for this repair and for Ignition Wires, Tuneup, Air Filter, 3 step Pro Fuel Package (which I have no idea what this is or what it is supposed to do)-

and said simply that “the wires were covered in oil.”

PLEASE SEE Store ID # [redacted], Service Work Order # [redacted]

They charged me $693.43 for this work that was not this problem at all!

As I started the car in Pep Boys parking lot after having paid this outrageous $price for this repair

(that I would not have authorized at all unto itself given the milage on this car),

this car behaved the same way. It would barely start, and just about stalled repeatedly after it finally started.

The service people told me to bring it back the next day.

I did.

WHAT THIS CAR DID NEED WAS AN EGR VALVE which they finally replaced

PLEASE SEE Store ID # [redacted], Service Work Order # [redacted]

AND THEY CHARGED ME AN ADDITIONAL $176.26 FOR THIS REPAIR (Which was legitimate and did correct this stalling problem).

ALSO, THEY KEPT ME SITTING 8 HOURS Plus IN YOUR LOUNGE BEFORE THIS NECESSARY REPAIR WAS COMPLETED.

THIS SERVICE THIS TIME WAS THE INCOMPETENT AND WORST I EVER RECEIVED.

AND THEY CHARGED ME $693.43 FOR NOTHING AS FAR AS I’M CONCERNED.

AS THIS (If there was in fact an oil leak from the gasket as they said) DID NOTHING TO CORRECT ANY PROBLEM WITH THIS CAR

ONE WAY OR THE OTHER.

Thank you for the opportunity to contact you via E Mail regarding this complaint.

Respectfully

inquiry[redacted]

REGARDING THIS COMPLAINT also,

I spoke with [redacted], the Store Manager last week on May 13, 2013 at 2:50PM who told me

that (the acting Service Manager of Store # [redacted] where I brought my car in for repair)

was on vacation and would be back on Monday and that) he would make an adjustment regarding the $643.93 that I paid

for services rendered that did nothing to correct my car’s stalling problem!

I called Monday, May 20, 2013 and the Store Manager told me that [redacted] is no longer at this store. The usual…(!)

and that this new Store Manager would be in today, Wednesday, May 22, 2013. I spoke with him on the telephone earlier this morning.

He pretended to be in denial, was completely rigid and defensive, and did nothing to offer assistance or a reduction in this $643.93 Pep Boys bill

that never should’ve occurred in the first place.

Complete incompetence and gross ignorance. Horrible.

Anyway, thank you for listening and for the opportunity to file this complaint with you.

Respectfully,

[redacted]. [redacted]

inquiry[redacted]Desired Settlement: A credit of $693.43 or a (large) portion thererof for this pathetic repair quote unquote that did nothing to correct the problem for which I brought my car into Pep Boys to fix and which did nothing to correct this stalling problem in the first place. Through their incompetence, arrogance, lack of caring, and rigidity they charged me $643.93 which they are not entitled to as far as I am concerned. And this double indignity of charging me for an Air Filter, 3 step Pro Fuel Package, etc which I did not authorize, never heard of, and that they "padded" the bill as they went along... This is horrible, and on day 2 in having returned to Pep Boys to have this same stalling problem fixed all over again and sitting like an ie for 8.5 hours until they finally fixed my car correctly. And in having been charged again for this same car problem which they didn't fix the first time and charged me an outrageous amount of money... It's horrible.

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent to our office by **. [redacted] dated May 31, 2013, We would like to apologize to **. [redacted] for any inconvenience he may have experienced at our facility.

**. [redacted] was contacted by the Service Manager and offered a refund. **. [redacted] accepted the refund.

We apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Business

Response:

{Please see below.}

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

In this regard, thank you so much for your assistance and intervention regarding this complaint ID [redacted].

As stated by Pep Boys representative, [redacted], I was offered a partial but satisfactory $refund from Pep Boys regarding this matter.

And their apologies are of course, accepted.

Thank you so much again, **. [redacted], for your representation, intervention, and assistance regarding this complaint ID [redacted].

Respectfully,

inquiry[redacted]

Review: see Attached document

[redacted]Desired Settlement: see Attached document

Business

Response:

Dear [redacted]

We are in receipt of the complaint sent to our office by [redacted] dated February 21, 2013, We would like to apologize to [redacted] for any inconvenience she may have experienced at our facility.

[redacted] came in for four tires and was advised that she would need to purchase the warranty to be eligible for the rebate, since [redacted] was not wanting to purchase the warranty, the service writer told her he would discount the tire to make up for the rebate.

[redacted] than filed this complaint, the service manager tried to explain to [redacted] that she did receive a discount at the time of the sale.

As customer satisfaction, [redacted] was refunded for one tire. We apologize for any mis communication on our part, and hope that [redacted] accepts our apology.

We apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.

Regards,

Customer Service Coordinator

Review: I TOOK MY CAR INTO THE SHOP TO GET A TUNE-UP, OIL CHANGE, AND BREAK INSPECTION. ONCE I RETURNED TO RETREIVE MY VEHICLE I PAID WHAT THEY ASKED AND ENTERED MY CAR. I STARTED MY CAR WITHOUT A PROBLEM AND NOTICED THAT ALL MY LIGHTS WERE ON IN THE DASH (NOT NORMAL). I THEN PROCEEDED TO REVERSE OUT OF THE PARKING SPOT I WAS NOW PARKED IN TO REALIZE I COULD NOT BACK UP. I NOTIFIED THE RECEPTIONIST AND HE HAD THE MACHANIC TO LOOK UNDER THE HOOD TO RESOLVE THE PROBLEM. I SAT THERE FOR ABOUT AN HOUR STILL MY CAR WOULD NOT REVERSE. (WITH MY CHILDREN WITH ME) I HAD TO CALL SOMEONE ELSE TO PICK US UP FROM THERE. I AM VERY UNSATISFIED AND THIS INCONVEINENCED ME A LOT.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I WOULD LIKE FOR MY CAR TO BE AS IT WAS BEFORE I LEFT IT THERE. (NO PROBLEMS) MY CAR RAN UNBELIEVEABLE TO ME AND I REALLY DONT UNDERSTAND

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to our office by [redacted] dated March 11 , 2013, We would like to apologize to [redacted] for any inconvenience she may have experienced at our facility.

[redacted] brought her vehicle in for oil change and to check scrubbing noise while driving. services rendered oil change, fuel cleaner, tire rotation. The vehicle was than taken on a test drive, the vehicle did not make it to the end of the building, turned around in the parking lot. Lifted the vehicle and put into gear and found the rear end of the vehicle making a noise. The technician documented everything he found wrong with the vehicle, which included vehicle has no reverse, leaking transmission fluid in two places, rear wipers worn, shocks leaking and starter dragging and a loud noise coming from the differential.

[redacted] was advised to take the vehicle back to where she had just purchased it from.

[redacted] paid for an oil change and a fuel additive. Pep Boys will not take responsibility for any repairs needed to [redacted]'s vehicle.

We are sending a copy of our "multi point inspection" that is done when we inspected the vehicle, technician documented all repairs needed, including no reverse.

We apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.

Multi point inspection

Regards,

Customer Service Coordinator

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

When I drove my vehicle to pepbpoys I parked in a parking space, which the ONLY way possible to remove my jeep would be reversing it (don't beleive me then check the company's camera.) I left a cellular number with pepboys and in actuality they never called me to let me know my jeep was "ready", or should I say I called them about three hours later only to get there and still could not continue to go about my schelduled activities because my car would not reverse. (If cameras are availible,) you could see where I re-entered the building to ask why am I not reversing, some tech's come out pouring a boat load of transmission fluid under my hood and attempting to try to reverse my vehicle, and no results. That is why I refused to take my jeep. Pepboys also stated that if I take my jeep to a transmission shop to have it examined, if its something they did they woul repair it.(KEEP IN MIND THAT I ONLY TOOK MY JEEP THERE TO GET IT CHECKED AND OIL CHANGED...) As I looked at the attachment that was sent by the business I wondered where is my copy,my signature, and why does it have all those stratch outs on the doc.? Again seems unprofessional! My reciept looks nothing like that one, and STATES NOTHING AT ALL ABOUT NO REVERSE!!

My car was driven there in perfect condition as I stated before, and once it finally left the premisis on Monday morning (still with no reverse) My jeep has never given me any problems.

Review: I had my car repaired there three times and it had the same problem: Overheating and stopping. I was told twice that the alternator was replaced and the battery was changed. I spent over $2500 dollars (plus towing and four new tires)on a ten year old [redacted] that was parked in my driveway because it again, after the third repair, had the same problem I brought it to PEP BOYS on [redacted] to fix. I recently transferred it to someone to salvage for the parts. That person discovered that PEPBOYS had NEVER changed anything or replaced anything. The invoices are [redacted], [redacted], [redacted]Remanufactured parts or just repairs on the old alternator were done. Who knows about the battery. I also purchased 4 new tires from PEP Boys because I thought that the car would work.Desired Settlement: I want a refund of all spent on this car at PEP BOYS.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office on October 15, 2014 by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our facility.

We are not in business to charge customers for parts and not put them on. If this was true than [redacted] should have had her vehicle towed back to this location, and give them the opportunity to review her concerns. Without a vehicle there is no way to prove to [redacted] that what she was told is untrue.

We find no wrong doing on behalf of Pep Boys and no refunds are due.

We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

This is typical of PEP Boys from what I read on the internet boards. You need to monitor your stores. Someone will not be as civil as I am about it. I will post everywhere possible thatt his has happened. The failure to change it was discovered by a mechanic. I will get a statement fromhim and submit it for the world to see. Revdex.com is again useless. .

Review: got a quote of 900 dollars for a repair on a 1994 [redacted] truck. When we went to pick it up they gave us the bill for over 2400dollars and did not call to confirm the price...nothing was written down on the price and no authorization was given for that price in writing. We had to pay that amount in order to get the truck back....which is only worth about 1500 dollars. Everything they did was overpriced and they repaired things that did not need to be replaced!! I.e. a timing chain that was just replaced 6 months prior and they charged over 900 dollars for it!Desired Settlement: The initial quote was for 968.58 cents....we were willing to pay that....however damn near tripling the cost on her (she is a senior citizen and completely unaware of mechanical issues) is fraudulent and theft. Send her back the difference of the original agreed upon quote!

Business

Response:

Dear **. [redacted],

We are in receipt of the

complaint sent top your office **. [redacted] on April 14, 2014. We would

like to apologize to **. [redacted] for inconvenience he may have experienced at our

facility. **. [redacted] who is

the owner of the vehicle was contacted and advised to bring in all receipts and

[redacted] the service manger will address and resolve all **. [redacted] concerns. We

are still waiting for **. [redacted] to return. We again apologize as well as thank **. [redacted] for allowing us

the opportunity to address his concerns.

Regards, [redacted] Customer Service Coordinator

Review: sold a mini bike for 529.00, 559.00 with taxes and was not given a title for this vech, nor was I given a owners manual

I purchaced a mini bike from this store pep boys and wasn't given a title for the vechicle, and the wont get one for me,also was told they would give me another one but the one they were offering was not the one for the bike, this if called fraud,they re telling me its my problem,at the time of purchaced I wasn't aware that there was such paper work for a mini bike , but I went to sell the bike and was asked about the title, this is when I learned that a title should have come with the bike, due to the stores negelentDesired Settlement: iuam wanting a refund on this bike due to their negelence, of sales, this bike isn't worth anything to me , please help me resolve this problem,again this is fraud, when someone tries to minibulate and or alter a vechicls title and that's what the asst manager of this store wanted to do, because they misplaced the title at the time of the sale, again please help with this matter

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent top your office **. [redacted] on August 30 , 2013. We would like to apologize to **. [redacted] for inconvenience he may have experienced at our facility.

At this time our legal department is working with [redacted], trying to find paperwork on the mini bike in question. We hope to have a resolution with in a week.

We again apologize as well as thank **.[redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Review: This place use to be my to go place for automotive maintenance until the service manager Luis accidentally broke a bracket from my [redacted] n+ coil over suspension on 05/14. I purchased four 225/40/18 tires to replace my 215/35/18 tires on my 2008 [redacted] tC but before having them installed I requested Luis to check if they would fit. Luis checked and told me they would fit and that's when my nightmare with Pep Boys started, the tires were too big and they all rubbed on the fenders so Luis adjusted my coilovers using two pry bars and in the process damaged the left rear strut. A horrible mattress sound(urky urky urky)could be heard when driving and the rear tires also rubbed a bit on the fenders so I had to get them "rolled" for $60.00 out of my pocket. Luis advised me to drive the car for a week and if the noise didn't stop to come back. I went back to Pep Boys a week later for Luis to inspect the vehicle and he saw a broken bracket and told me he would replace it with a new one. I I told him I wouldn't accept anything less than a authentic [redacted] part.Weeks later he tried deceiving me with a universal brand bracket and I rejected it. He told me he was going to continue looking for the part. I called the area director Claudia from Pep Boys corporate office to get my suspension replaced because weeks were passing and my suspension was only getting more damaged while Luis was looking for a authentic [redacted] bracket. Today 08/25 Luis notified me that claim to have my suspension replaced was denied. I tried contacting Claudia from Corporate office to verify the message Luis sent me but she didn't reply back.

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I want my [redacted] n+ suspension replaced.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office by [redacted] on August 28, 2014. we apologize for any inconvenience [redacted] may have experienced at our facility.

We took responsibility for the wheel and replaced it as a Customer satisfaction, his claim is being denied due to [redacted] not wanting to work with us on the repairs.

We find no wrong doing on behalf of Pep Boys and no refunds or further repairs are due.

We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:The wheel was replaced pretty fast because it was losing all its air in three hours but my suspension which was mishandled by Luis the service manager has not. Every day that I drive my rear suspension makes loud metal noises and the ride is not comfortable for my passengers in the back. I was told by Luis that a bracket was broken and he was going to find a replacement. I told Pep Boys Area Director Claudia, Luis and service manager Joe I wouldn't except a generic brand replacement bracket. I brought my car into Pep Boys Whittier thinking professional technicians would handle my car with care and instead I left with a damaged [redacted] N+ suspension on my [redacted] tC. Seeing as how my [redacted] N+ suspension had no documented damage before it entered there shop I feel it would be appropriate to replace the broken bracket with a authentic [redacted] bracket or a full replacement of the suspension. Every day that I drive my [redacted] tC the rear suspension is becoming more and more damaged and if one day the rear suspension gives out on me while driving I and other people could get injured. Luis contacted me on July 24th 2014 and informed me he had received the authentic bracket but after receiving a confirmation picture of the part I was upset with Luis because the part was cl[redacted]y not a authentic [redacted] part. I notified Claudia of this trickery and she did not respond back but instead all my questions or concerns were to go to service manager Luis. On August 11th 2014 Luis contacted me by phone and denied he ever said any part from my suspension was broken but asked for me to price quote a replacement [redacted] N+ suspension and cost for installation so he can forward that quote to his superiors. On August 25th Luis text me that my claim was rejected and that he was instructed to ask me if I wanted to bring my car to his shop so a tech can look at my "out of place" rear suspension.

Luis himself has looked at my rear suspension many times and could never "fix" it with his pry bar or bare hands so I choose to not continue wasting my valuable time at his shop. It was agreed by all parties that my broken bracket would be replaced and when a authentic part could not be found Luis choose to deny any wrongdoing. I waited patiently from 05/20/14 only to be told on 08/25/14 by Pep Boys that I was on my own with this damaged rear suspension.

I have many text messages that are proof of me telling the truth about everything I've said regarding statements of Luis and Claudia.

I want my [redacted] N+ suspension replaced by Pep Boys before it gives out on me on the road and I become injured from Luis's mishandling of my rear suspension with his two pry bars.Regards,[redacted]

Business

Response:

Dear [redacted],

We are in receipt of the rebuttal sent to your office by [redacted] .

We stand with our prior response. We will repair or purchase just the bracket from [redacted], but we will not pay the full suspension replacement and the installation of such.

Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I will accept the replacement bracket and installation. I've waited more than 4 months for Pep Boys to purchase a [redacted] bracket and because they haven't teplaced it in months all the driving I've done has ruined my suspension. Pep Boys of all places should know even the smallest car parts that are malfunctioning or broken cause more damage to the car overall! I'm furious that I have not received a replacement [redacted] bracket and more upset that my safety and business is being put to the side. No Pep Boys customer from the U.S. should be experiencing what I'm experiencing.

Regards,

Review: I brought my car in knowing exactly what needed to be done and left angry, overcharged, taken advantage of, and driving away leaking brake fluid! I was given an attractive quote over the phone for rear brakes and roters. The mechanic at this shop tried to take advantage of the fact that I'm a woman and less knowledgeable than he is when it comes to cars and tried to make me purchase two very expensive calibers which I was later told (by my new mechanic) that I did not actually need this. My new mechanic told me that there really was no way for someone to know if these parts were in fact needed until you began working on the car. All the while that the Pep Boys mechanic was showing me the tires and work that "needed to be done," he was striking (with quite force, if I may add) on the roters with the screw driver he was holding in his hand. I actually saw him make several new scratches on the front disks (and rear ones as well) as he was trying to tell me that they were scratched and needed replacement as well. He also tried to tell me that the front brakes needed replacement but as soon as I told him that couldnt be possible, since I had just replaced them a little over a year ago, he quickly moved on and away from the front tires. The quote for this new work that "needed to be done" was ridiculous. I came in with a $200 quote and very quickly saw myself facing an unnecessary $600+ bill. It was dumbfounding to me that I was being charged labor fees for three items (brakes, roters, calibers) which were to be installed by the same mechanic, on the same car, all in the same visit! Even more shocking was how the labor cost on the caliber was almost double the price of the part itself!! I left upset and went to my new mechanic for a second opinion. It turns out almost everything I was told by the Pep Boys mechanic was a lie! There's nothing wrong with the front brakes or roters - the scratches were in fact CAUSED BY HIM STRIKING his screw driver on my roters! The calibers DID NOT need to be replaced. And to top it all off, he left the brake fluid cap loose! I could have had a serious accident all because your mechanic "forgot" to tighten the cap when he realized he'd lost my business. My new mechanic told me it was a miracle I didnt crash after he realized that almost all of my brake fluid had leaked. I am very disgusted with my experience at your shop. I spoke to the manager this morning who told me there was nothing else he could do since I had already taken it to another mechanic to be fixed. To be honest, even if I hadnt already gone to my new mechanic, I STILL WOULD NOT GO BACK TO PEP BOYS! EVER!Desired Settlement: I want new roters so that I can then take to my new mechanic to replace the ones that were scratched by original mechanic.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to our office by **. [redacted] dated June 30, 2013, We would like to apologize to **. [redacted] for any inconvenience she may have experienced at our facility.

The Service manager contacted **. [redacted] and apologized, invited **. [redacted] back to his facility to personally take care of her concerns.**. [redacted] declined.

We apologize as well as thank **. [redacted] for allowing us the opportunity to address her concerns.

Regards,

Customer Service Coordinator

Review: I made an order online for an in-store pick up that was not honored by Pepboys. The pick-up location said they were never informed about the purchase and they had none of the item in stock. After twenty days, there has been no replies to any of the three messages I sent to them in writing. I have since requested a refund that has not been honored. Pepboys and Pepboys.com is an untrustworthy business with: unprofessional CUSTOMER SERVICE due to their FAILURE TO RESPOND TO VISITS AND WRITTEN REQUESTS FOR ASSISTANCE;

undesirable DELIVERY ISSUES due to NON-DELIVERY OF PRODUCTS; and low ethics because they have FAILED TO HONOR POLICY REGARDING REFUNDS.Desired Settlement: FULL-REFUND for my purchase

Business

Response:

We are in receipt of the complaint sent to your office by [redacted] dated June 17 , 2013. We would like to apologize to [redacted] for any inconvenience he may have experienced at our Pep Boys facility.

We apologize for the problems that accrued with our online ordering, we did find that there was an inventory issue at the location where the product was shipping from.

[redacted] did however pick up his wheel covers.

We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Review: I was promised that if I purchased 4 tires ($129 each) I would get 1 free but I would need to send in mail in rebate form. I took Pep Boys up on the offer and they provided me with the paperwork I needed to mail in for the rebate. I received a response from the rebate center stating they couldn't honor the special as it was no longer being offered. I contacted Pep Boys in [redacted] (where I made my purchase) and spoke with [redacted], the associate who initially made me the offer and explained that the rebate couldn't be offered because the time period for the rebate had passed. He apologized profusely and said there must be a mistake and asked me to hold while he looked into the issue. He came back on the line and said there was nothing he could do. He did, however, explain that he spoke with his manager, Ivan, who asked me to come in that following Saturday and they would see what they could do. I told them that I wanted to know what they could do before I drove the 10 miles to get there. He said he didn't but that they would discuss it with when I got there. The situation to me was shady at best so I felt it necessary to file this report..Desired Settlement: I would like the $129 rebate that I was offered

Business

Response:

Dear [redacted],

We are in receipt of the

complaint sent to your office by **. [redacted] on April 14. 2014, We would

like to apologize to **. [redacted] for inconvenience he may have experienced at

our Pep Boys facility. Our rebate

department has confirmed that a rebate is being processed for **. [redacted]. We

found that the wrong rebate form was given to **. [redacted] at the time of sale .

We again apologize as well as thank

**. [redacted] for allowing us the opportunity to address his concerns. Regards,

[redacted] Customer Service Coordinator

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My daughter is using my vehicle while attending college in [redacted]. She had the car towed to the Pep Boys shop located at [redacted], [redacted] PA 19123 on 3/24/13. We have made countless phone calls to this shop and have spoken to at least four (4)differnt people, to include two (2) different people that have claimed some type of "shift" manager. Each time we call we are told something different is wrong with the vehicle and the bill continues to escelate. After two (2) weeks the vehice is still not repaired and no one can provide written details on what is wrong and/or what has been done to date. We are told each time we call that someone will call us back but no one ever does. I have decided to contact the Maryland State Attorney General's office and the Revdex.com to file a grievence. At this point I believe that as a consumer, I am being taken advantage of and just plain "ripped-off". I believe that because I am out of state this shop is just taking advantage of the situation.Desired Settlement: I am not willing to burden all costs. I believe excessive "diagnostic" charges have been made due to the shop's lack of technical expertise in determining the cause of the vehicles problems and the inability to make repairs to the vehicle. I also believe that I am being charged excessive labor hours because I am out of state and not able to witness or view anything that is being done to the vehicle when it is being worked on. We have been under significant financial stress and duress for waht is approaching three weeks of escelating charges, un-returned phone calls, loss of use of a vehicle and yet we are no closer to getting the vehocle back than we were two (2) weeks ago.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to our office by [redacted] dated April 8, 2013, We would like to apologize to [redacted] for any inconvenience he may have experienced at our facility.

When this vehicle was towed in to our facility, at that time we inspected the vehicle and found that the water pump that was replaced prior to coming to our facility was not put in correctly and the (key way) was broke which caused play. also the timing plate was never replaced.

We had to order the parts which was the delay. We do apologize for the lack of communication. After the repairs were rendered, we gave the old parts back to the customer, so she could return them to the facility that replaced them prior to our repairs.

We do appreciate [redacted]'s patience and gave 10% off the total bill

We apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Their response is not accurate, the vehicle issues were not identified until after other troubleshhoting and parts were already replaced and not until the vehicle was already in their shop for approxiametly 10 days. At that time after multiple calls the shop agree to take 10 % off at that time. The bill had escalated sveral times during the course of repairs. I had no choice but to accept the 10% at the time and make payment in order to get my vehicle back. Nothing was offered to me than the initial 10%, and certainly nothing was offered for the trouble of multiple calls, poor troubleshooting, and the lack of a vehicle for more than 2-weeks.

Regards,

Business

Response:

Dear [redacted],

We are in receipt of the rebuttal sent to our office by [redacted].

While we do admit it took time to get the parts needed from the dealer for this repair, we also had to wait for an approval from the two parties involved.

Again we do appreciate [redacted]'s patience, but do not feel we owe a refund.

We would like to offer a free oil change at the customers convenience.

We apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Review: When the business replaced my u joints they did so incorrectly causing a lot of damage to my truck.

On 8/13/13 I brought my truck into Pep Boys where I was told my u joints needed to be replaced. Two weeks after the repair work I was driving down the road when the truck began to vibrate and then broke down on the side of the road. I had the vehicle towed and [redacted] Tune Up where they found that the transfer case was cracked in two sections and they noted the drive shaft had been squeezed in vise and the u joints were not clipped in all the way. I told them the U joints had just been replaced by pep boys (it is important to note that the drive shaft is what had the universal joints replaced prior to us working on it.)

[redacted] Tune up then sent the drive shaft to [redacted] so they could check the drive shaft balance. I have a letter from [redacted] (written by their driveline specialist) confirming that the drive shaft was dented and the u joint retaining clips were not properly installed. They also note in the letter that Pep Boys had made a mistake in that the transmission yoke had been clamped in a vice where the seal and bushing ride which is and I quote from the letter from [redacted] "a big no no." The letter states that all of the damage to the vehicle was caused from the universal joints being improperly installed. In addition, when they put in the pinion seal they tightened the crush nut too much which caused too much torque resulting in damage to the rear end of the vehicle. I was without a vehicle for over two weeks and had to get a rental car. In addition,Desired Settlement: I want to be refunded and reimbursed for the $594.91 charge to Pep Boys, the 60.00 towing fee, the $2,243.85 I had to pay to [redacted] Tuneup so that they could fix the damage to my truck caused by the incorrect work done by Pep Boys and the $717.41 for the rental car. The total amount owed to me is $3,616.17, and if this amount is not refunded to me I will be taking them to small claims court. I have gone to Pep Boys and all they have offered to date is to refund the $594.91 which is not acceptab

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent to our office by **. [redacted] dated October 15, 2013, We would like to apologize to **. [redacted] for any inconvenience he may have experienced at our facility.

To further assist **. [redacted] we will need the Pep Boys location he visited. Once we received the requested information, we will than begin our resolution process.

Regards,

Customer Service Coordinator

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

This matter has already been resolved by the pep boys shop in milton florida. This compliant can be closed.

Regards,

Review: I am disgusted by the way PepBoys has handled my complaint regarding their rewards program and the lack of customer service provided at their store. I have spent over $1600 at a PepBoy location at [redacted], Richmond, VA 23228 in year 2014. Not once did any employ mention anything about them having a reward program where you get 1 point for every dollar spent. I even asked for discounts when I went in there, but I was told there are none. Well, on my last visit, the manager, Buddy, told me about the program and signed me up for it. If they would have told me about it when I had big ticket repairs done, I would have over $160 in reward money to use. But they did not. I filed a complaint online with their corporate office on 10/6/14, explaining the situation and asking them to credit my rewards account for the previous invoices. Then, the store manager, Buddy, and Kevin another employee, called me regarding my complaint. They told me all you have to do is go on the rewards website, enter the receipt number and enter the amount of the invoice, and my account will be credited. They are incorrect. The rewards website states and when I spoke with the rewards Customer Service they also informed me that the policy is that you only get credit for invoices in dated the past 30 days, not older than that. I called PepBoys customer relations department as I received a call from them asking me if my concern was resolved. I spoke with Karen and advise her my issue has still not been resolved, and had to explain everything from the beginning all over again as she said she did not see any notes on the complaint # [redacted] that I submitted. After keeping me on hold for over 30 minutes, Karen came back and said her supervisor said they cannot do anything for me and I will just have to work with the rewards program customer service to see if they will credit my account. I then called the rewards customer service again and had to explain the whole situation again to them. The representative was not caring or empathetic at all and coldly said the policy is we cannot give you points for any transactions older than 30 days.Desired Settlement: Spending over $1600 in car repairs is a big deal. The store manager, Buddy, who I dealt with a few times when I got the car repairs at that store or one of his co-workers should have told me about the reward program that gives us cashback at the rate of 1 point for every dollar spent. I even asked for discounts when I went in, but was told there are none. It is pathetic that PepBoys customer relations or rewards program could to resolve this matter in a professional manner and made me resort to contact the Revdex.com for assistance. I feel that I should get complimentary car repair services for the $160 that I would have gotten in reward points as it is not my fault that I was never informed about the rewards program in the past by the store employees. I also feel that the store employees should get better customer service training and should mention this program every time someone visits as it can save people a lot of money.

Business

Response:

Dear Ms. [redacted],

We are in receipt of the complaint sent to your office on December 29, 2014 by Mr. [redacted]. We apologize for any inconvenience Mr. [redacted] may have experienced at our facility.

We apologize for the delay in our response, but we are still working with our rewards department to resolve Mr. [redacted]'s concerns.

We again apologize, as well as thank Mr. [redacted] for allowing us the opportunity to address his concerns..

Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

Philadelphia, Pa 19132

Business

Response:

Dear Ms. [redacted],We are in receipt of the complaint sent to your office on December 29, 2014 by Mr. [redacted]. We apologize for any inconvenience Mr. [redacted] may have experienced at our facility.Mr. [redacted] was contacted by the rewards department and advised that the receipts have been added and that he would be receiving $70.00 in rewards. Mr. [redacted] should have no problem accessing his rewards account.We again apologize, as well as thank Mr. [redacted] for allowing us the opportunity to address his concerns..Regards,Robin S[redacted]Customer Care SpecialistPep Boys[redacted]Philadelphia, Pa 19132Phone: ###-###-####Fax: ###-###-####

Review: While driving home from work my "Reduced Engine Power" light came on and my car stalled. I was able to get my car to a nearby pepboys, and was told they would call me within an hour to tell me what the problem was. Four hours later I called them and they didn't know the problem yet, and about an hour after that they contacted me to tell me the throttle body was damaged and it would be almost $800 to fix. I told them go ahead and had to borrow money to pay for it. I went to pick up my car and didn't even make it 2 miles home before it did the same exact thing! I take the car back and inform them that the throttle body was obviously not the problem so they said they would look at it again, and give me a call. I once again had to call them, and was told the accelerator needed to be replaced. At that time I told them I was unhappy that I had to pay $800 the day before and now they want more money, and was told the only thing they could do for me was to not charge labor for the accelerator. The part was $125 more, making my 2-day bill over $900, and I am convinced the throttle body was never an issue, they just cheated me out of alot of money. I got my car back and everytime I start it the battery clicks and doesn't want to start, I went back to pepboys and they said I need a new battery. I went elsewhere to get a battery because I am pretty sure pepboys ruined my battery. I tried to speak to a manager but kept getting told he was not available.Desired Settlement: I really think I deserve my money back from the throttle body since that was an unneeded part, as well as the new battery I had to get because of their incompetence. All in all I had to pay $1,050 to fix my car when I took it to pepboys to fix (what ended up being) a $125 part. I have tried to talk to the manager about getting the money back from the throttle body, but was never able to speak to him. I would like the $800 in unneeded throttle body, as well as $125 for the battery.

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent top your office **. [redacted] on December 12, 2013. We would like to apologize to **. [redacted] for any inconvenience she may have experienced at our facility.

**. [redacted] came in to store due to reduced engine power light. We don't normally see this issue and knew that the diagnostic could take some time. Our technician took his time inspecting the vehicle and researching the possible issues that could cause the problem. After research and testing of the throttle body he came the conclusion that there could be 2 issues.

One being the throttle body and second being the accelerator pedal assembly. he tested the throttle body and wasn't getting any communication from it, but was getting it from the pedal assembly. The technician advised the service writer that it's a possibility that the pedal assembly may need to be replaced a later time. he stated that pedal assembly rarely goes out ,but may have issues on and off. The customer was told about the possibilities and understood. To help customer out we did not charge her the$ 89.99 diagnosis charge and did not charge her additional diagnosis time. Also during first inspection of vehicle **. [redacted] was advised she may need a new battery due to leaking and age.

When **. [redacted] came back the following day we did not charge her for installation of the pedal assembly. **. [redacted] seemed happy. There pairs needed were talked over with the person paying for repairs. **. [redacted] put in a complaint a few days later and the service manager spoke with **. [redacted] explained again the issues of the vehicle, **. [redacted] seemed to be fine with out come.

Pep Boys rendered the repairs that were approved by **. [redacted]. No refunds are due.

We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I was not told about leakage to my battery, otherwise I wouldn't have brought it in later to have it tested. I feel that I shouldn't have been told an hour for the diagnostic if they thought it would take longer, and they should have at least called to let me know they wanted to go over the car thoroughly so it might take longer. The next day when I brought the car back because it was not fixed I had to leave the car there and find a way to work and didn't really have a choice but to pay for the "real" problem, and I had to call while I was at work and couldn't really try to complain too much but never once did I seem to be happy about the situation. When I picked up my car I expressed my concerns and dissatisfaction with having to pay almost $800 for a part the day before that was apparently unneeded and suggested a refund, to which I was only told "we replaced the pedal assembly and you shouldn't have a problem now, the pedal assembly will be $123.40" No I'm sorry for charging you $800 for nothing, I'm sorry for telling you the car was fixed when it wasn't, I'm sorry that you got stranded because our technician thought we should try the expensive part to see if that fixes the problem instead of making sure that fixed the problem--I felt like I was taken advantage of and have talked to other mechanics in the area, all of whom have told me pep boys was in the wrong for charging me for a throttle body that I didn't need, and then a pedal assembly. Also the person writing the response from pep boys couldn't even care enough about their customer to pay attention to the fact that I am not a man, which he stated twice in the response. I work in customer service and know that it is just wrong to make your customer feel the way that pep boys has made me feel repeatedly.

Regards,

Review: My daughter towed her 1999 [redacted] to [redacted] AZ. Location they were awful to her said they could repair her vehicle and told her she needed to sign papers that they would tow her vehicle to an unknown location. [redacted] and [redacted] to provided us of the location of the vehicle. The main corporation refuses to help with our situation. The car's location is still not known. We will have to pay over a thousand dollars before we can retrieve our vehicle. I feel that these people and corporation are crooks taking advantage of people and their car repairs. We cannot get the personal things out of the car. Because when you call the national recovery number [redacted] no one there wants to help either. What a scam..pep boys corporation pep boys store where does it end. Who else will fall into the same trap. We had 60 days to move the vehicle.. they at the store harassed my daughter and also bullied her to do something with vehicle they knew we were going move it with the usually [redacted] towing service that is how it arrived at their location in the first place.Desired Settlement: We want our vehicle return with pep boys paying the charges for them being such a fraud.

Business

Response:

Dear [redacted], We are in receipt of the letter sent to your

office by [redacted] on June 16, 2014. We would like to apologize to [redacted]

for any inconvenience he may have experienced at our Pep Boys

facility. [redacted]

had his van was towed to us April 25, 2014, We had our technician look at his

van, [redacted] advised that the van caught fire on the side of the road and that

HE wasn't sure why. After the technician looked at this van he found that it had

a lot more damage from fire then just the belts, it had wiring and hoses that

where melted. We contacted the [redacted]'s and advised them that we would not being able to help them.We advised

that they tow the vehicle to the dealer, they replied OK and we advised that

there would be no charge from us. The next day April 26, 2014, we contacted the [redacted]'s and spoke

to [redacted] about the condition of the van and advised her that we parked it

out on our lot and that it was OK for the week, The [redacted]'s advised that they

did not have any money and that they would need to leave the vehicle for a week

on our lot. On May 1, 2014, [redacted] called about the van not running and unable to drive to the dealer. We

advised that it looked like the drive axle was rubbing something under the van

and that it may cause a fire, and at that time they said they were having it

towed off our lot very soon. On May

12, 2014 after trying to contact the [redacted]'s more than three times at

###-###-#### number provided by them. We than started our abandonment process.

During that process we continued to

contact the [redacted]'s, but the call always went right to voice mail

The vehicle was then towed, After it was

towed off our lot [redacted] than called about the vehicle The vehicle is now in the hands of [redacted] Towing and

Removal, [redacted] The [redacted] will have to contact the towing company now and

make arrangements to pay for the towing and storage fees. The [redacted]'s were contacted several times and were aware

that the vehicle would be towed. We are denying any request to pay for any

towing or storage fee's. We again

apologize as well as thank [redacted] for allowing us the opportunity to address

her concerns. Regards, [redacted] Customer Service Coordinator

Review: Purchased a part ghat causdd damage to my cay value 365.00Desired Settlement: DesiredSettlementID: Refund

Half thd cost of the damage I sustained

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to our office by [redacted] dated April 26 , 2013, We would like to apologize to [redacted] for any inconvenience he may have experienced at our facility.

[redacted] purchased valve stem extensions for his tires, [redacted] had them installed not by Pep Boys.[redacted] claims they froze on his valve stems (TPMS) and he had to have his TPMS sensors replaced. [redacted] told him this.

[redacted] had them replaced at a competitor ([redacted]). That cost him $365.00

We offered to submit a product claim for him against the manufacturer of the valve stem extensions, if he brought us the defective product with a receipt of purchase and a receipt from [redacted]. We have yet to see or hear from [redacted] since then.

We ask that [redacted] return to our facility with the receipts requested to file a manufacturer claim.

We apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator