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PerBlue, Inc.

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Reviews PerBlue, Inc.

PerBlue, Inc. Reviews (27)

Review: I believe that I have been unfairly banned from the Parallel Mafia forums. Parallel Mafia is a social, community based game and the online forums are a part of that community. PerBlue uses these forums to gather player input and to post release notes.

On January 13, 2014 I discovered I was no longer able to log in to these forums. I also noticed that my last post, in which I asked why my bug report tickets have been ignored, had been deleted. On January 14, 2014 I sent an email asking for an explanation, per the instructions on the forum, to [email protected]. I received an automated response that the email address is no longer in service and I should file a ticket at https://perblue.zendesk.com/home. I then logged in and re-sent my request on that site. From that request, I received an automated response about the in-game moderator system and the request was closed. My ban was not a relative to the game itself, but was on the forums. I then sent a followup to that ticket explaining that my request was concerning the forums and not the game. This followup request was subsequently closed with no reply. I then sent another follow up to that follow up asking again why I was banned and being ignored, and should I not receive a reply, I would be forced to file this complaint. That request was ignored and closed as well.

As a recap, I feel I was unjustly targeted and my account banned on the Parallel Mafia forums for asking a question. To substantiate this, there are now several posts asking the same question on the same topic as I posted that have been left alone. There are also many more flagrant posts on that forum than asking a simple question that have been left alone. I believe I've exhausted all avenues of reconciliation with PerBlue, and have been subsequently ignored.Desired Settlement: I wish for my account on the forums to be reinstated. I also want to be informed as to why I was permanently banned in the first place. As I feel unfairly targeted, I also want a formal letter of apology from the person who took the action, their supervisor, and the customer support personnel who ignored my requests for resolution.

Business

Response:

This player has a history of making disparaging remarks towards both members of the community and our development team. Being a member of our forums is a privilege that he lost, as we determined him to be a harmful member of the community. To make sure that other players are not negatively impacted by his poor behavior, he will not be able to have his forum privileges back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9878228, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I

do not agree with the denigrating response by PerBlue. I do not

believe that inquiring why my bug reports have went unanswered to be

any more disparaging than any of the aforementioned posts that I

found just from a cursory glance at the forums:

In

this small sampling of posts there exists far more flagrant

statements, to the point of outright cursing of PerBlue and the

development team. So why do these posts still remain and their

owners' accounts active? Herein lies my issue. Having taken the time

to document these bugs with reproducible instructions and screenshots

and being subsequently ignored is equally disparaging. It was PerBlue

themselves that asked for these reports to be filed

([redacted]).

Having

to go through an arbiter such as the Revdex.com to get any response from

PerBlue is a testament to their poor customer service. Being unfairly

target for doing nothing more than any other community member is

another example of it.

Regards,

Business

Response:

The player's inflammatory posts were not about bug inquiries, but instead were far more disparaging towards our business than any of the examples given. Regardless, the posts and consequences of the behavior of other members of the community are irrelevant to the discussion of the removal of this player's forum privileges. In violation of the Terms of Use that he agreed to before playing, his posts were judged as overwhelmingly negative and harmful to the community on their own merits and, as such, we have no desire to allow him to continue to hurt the experiences of our customers.

Review: I am having a issue and obviously it is not going to be looked at until I make it public so here we go. On Tuesday my boyfriend and I tried to log on and got that nice little msg on screen telling each of us our account was currently suspended. Both of us immediately send a ticket into tech asking what was going on because we haven't done anything wrong. The very generic response we each got back was this " Your account was permanently banned for multiple accounts, impersonating a PerBlue developer, and attempting to frame another player.". keep in mind the same person from tech is answering both of our tickets.. my boyfriend sent a reply back on his ticket basically asking how and why because he has never done any of those things, he never got an answer back so he attempted to send another reply only to find out that he was now blocked from even being able to send in tickets or reply to tickets. when I stopped driving I sent in a reply asking the same thing .. I wanted to know when and how this even happened because never in the 3 yrs that I played have I ever done anything of the sort. In return I was ignored and then just like my boyfriend [redacted] I was blocked from even being able to send anything in to tech. So we both tried a different route, we emailed 2 people directly to try to get this issue resolved and still we are being ignored. ** has explained multiple times that we have kids and they play/played. we have friends and family that play and yes we run off of my wifi now since it is much faster than trying to play on 3g. ** also explained that he made our son delete his account when he found out he was acting like a [redacted] in game and doing things that were not acceptable. and still we are being ignored. we have had countless friends going to bat for us(people we have known in game for years and some even in rl) sending in emails to people from tech and even still we aren't getting anywhere. We want answers to this.. is this the way to get rid of people so you can shut the game down??? Just ban us without actual cause and no answers as to why. You say that you aren't giving up on pk but its just not bringing in the money like it used to yet you BAN PEOPLE WHO PAY FOR PLAT?!??!! yes that makes oh so much sense.. we want answers. our friends want answers and most of all we want our accounts back!!! we have worked hard for everything that we have and now we cant even get to it because of some false accusations that weren't even looked into. I think we deserve answers on this matter. What do you all think??

this is the post I put on the forums because we could not get a response from anyone in tech anymore because we are blocked and we also sent in emails to 2 different people trying to get this resolved. in all instances we are being ignored.Desired Settlement: we both want the bans lifted from our accounts. there is nothing in tos that says you cant have multiple people playing the game who live in the same house and run off the same wifi. we have kids who played we have friends and family who have run off our wifi. neither of us have violated the tos.

Business

Response:

If players are found to be in violation of our Terms of Use after an investigation by our Support Team, it is necessary for us to take action, which may include permanently suspending the user from the game. This is to prevent these players from further harming the experience of our other customers as well as maintain a strong, positive community. These suspensions are never carried out hastily or without a detailed investigation as we have no desire to remove a customer that is not in violation of our Terms. As this case has been thoroughly investigated, we must consider what's best for our community and we will not be reinstating any accounts.

Business

Response:

This complaint was thoroughly investigated by multiple Customer Support personnel and will no longer be revisited. We appreciate this player's enthusiasm for our game, but must part ways to prevent them from further harming the experiences of our other players. Thank you.

Consumer

Response:

Review: PerBlue makes a game called parallel kingdom. In parallel kingdom I am RonnieDoe and I dropped a manor which a player had duplicated backpacks. I picked up the packs not knowing they were duped and I sold them to players for gold. The developers banned me for this even though I had no idea and they will not reply to any email I send to help unsuspend my account. I have paid money on my account and the developers play favoritism to some of the in game players they talk to.Desired Settlement: All I would like is for the developers to unsuspend my account

Business

Response:

This player was removed from the game for selling duplicated items, thus exploiting a bug. As such we needed to permanently suspend his account.

Business

Response:

Players that are found to be breaking our Terms of Use, in this case selling duplicated items/exploiting a bug, will unfortunately not be allowed back into our server to play. It is against our Terms of Use to do so and to hold to that and be fair to the other players, we cannot make exceptions.

Consumer

Response:

It wasn't fair to me how I was banned and other players that use duplicate items aren't banned. [redacted] was even banned and ce back for almost the same thing. That's fair? All I want is my account back but I paid for plat service and they cancelled before my month was over. If this keeps up I'll just take my case to small claims court.

per blue is not listening public grievances they even delete the complain without replying

Review: OK I had a parallel mafia account with perblue a while. at the time I was 16 and didn't have any money. so for me to acquire more items I would offer to trade with players but never give them what I promised. one day I had this idea that I would find people on a similar game by the same company and get them to give me items on parallel mafia for parallel kingdom items in return. this is why I got banned, they said I was attempted to cross-trade witch is against the rules. but in reality I was trying to trick people in giving me free items. I didn't even have anything to give in return.Desired Settlement: all I would like is my account unbanned. this was over 2 years ago but I would still like to play since this game was my favorite mmo for cell phone. I am older now and would play peacefully and spend real money to help support the game. I will also get my friends to play. thanks for your time.

Business

Response:

This player violated the Terms of Use that they agreed to two years ago in Parallel Mafia. This player's account suspension needs to remain permanent. In addition, over a year ago, players were informed that Parallel Mafia is only lightly supported and services like suspension appeals are no longer offered.

Consumer

Response:

Took me 3 month to give up on tech support, though I had missing items that had been purchased, the only human response received was to explain to me that I should read the generic email that was previously sent explaining that they do not help customers.
This has been 9 months now and I'm obviously still upset waiting for a refund

Review: I got hacked for 3 years of digital life, nobody has done anything at per plue, ive emailed them a lotDesired Settlement: I just want my stuff back

Business

Response:

We are very sorry this happened to him and apologize for the delay on our end. Investigations to this magnitude take a few hours to work through. Our customer support team will be sure to work with him and do their best to get him back everything he lost. Again, we apologize for the inconvenience, but will be taking action.

After more than three years of service Perblue abruptly, and without any notification or warning, banned my mobile device and locked my account. I was still charged for their membership service after the account ban. I inquired numerous times about the reason and received absolutely no response from any representative of their company. I am aware of their TOS and did not breach any of the limitations specified by their enterprise. I believe the action was the result of an emotional compulsion in response to the discovery of my romantic involvement with another member with whom both the primary developer and another employee has a strange and unprofessional fixation. So after three years of developing my investment and structuring an extensive social network, which also involved bringing more paying members to their services, I discovered my developments to be entirely inaccessible and my inquiries futile.

I am severely disappointed and infuriated by such terrible business handlings.

Thank you.

Review: Me and my friends spent 2 years and alot of money building our kingdom in greed for glory, then we decided to close kingdom while we take 12 days holiday to.spend time with our families. When we came back online we found that a hacker had entered our kingdom and took control and then kicked us all out... This kingdom took thousands of dollars and alot of time to build up for someone to exploit a weakness in the game and to take it from us. This same person now is laughing at us to and annoying us with his comments. I have sent PerBlue over a dozen emails to every email address I can find for them and they still have not answered me, ylthis has been over 9 days now. All me and my friends want is for PerBlue to get back I touch with us and to please fix the problem by giving us our kingdom back and banning the hacker from the game.Desired Settlement: To get in touch with me and to give us our kingdom back and punish all hackers

Business

Response:

We were unable to find this player based on his email address provider; however, we can provide him with this information:Here is how our kingdom claiming system works:1. Once the Kingdom Leader has been inactive for 7 days, the Regent can claim the Kingdom.

Review: They gave me my gear, but none of my deco, I spent a lot on it and im mad they didnt return itDesired Settlement: I get at least my stuff back, like my house decos and all the other decos I had were gifts, please return them. Matter of fact if they wanted to give me extra deco I wouldnt even be mad anymore

Consumer

Response:

Review: Well, I was permanently banned from their game, Parallel Kingdom, and [redacted]. Made many accusations of me doing things that broke the terms of service, but when I asked for proof, he responded with No. All I want is a chance to talk to the person who issued my ban and an apology for [redacted] For neglecting me of service.Desired Settlement: I would like to be unbanned, due to all but one of these accusations being true. And an Apology from [redacted]. for neglecting me service.

Business

Response:

This player violated the Terms of Use with which they agreed to abide when they created their account. Since violating these Terms regularly hurts the service of other customers, we must enforce them through account suspensions. These suspensions are decided upon only after thorough investigations by multiple employees and found to be justified. As these investigations usually involve a large amount of private information regarding the suspended player as well as others, we do not make the results public to any of our customers. Allowing this customer back into the game would lower the game's quality of service for all other players and, as such, will not be approved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This company has grown so fast that they can't even handle customer service. For example, I had an issue with the and made a comment of facebook. They responded back for me to use USERVOICE.. which I did back of February 2nd. No response back. So I emailed them, then they told to to use the in game help system to log my complaint. This system uses Zendesk. Originally I was told they (Zendesk) does not handle this type of complaint. I was told to use uservoice. So I posted the complaint on uservoice again. This time it was answered and it told me to use Zendesk again.

Between all of this going back and forth, if you do not keep going back into zendesk every 48hrs and do a follow up, they will considered the matter closed.

Many people I have played their game "Greed for Glory" have quit playing this game due to their lack of customer support. I know I have baasically stopped playing this game for it too.

I would not recommend anyone to use their services.

Great product! Customer service does vary from outstanding to poor depending on who assists you. I have had positive assistance from CEO [redacted] which shows he takes pride in his company and goes out of his way to help even on small issues

Review: I had been in contact with a member of there team and I asked for the link to the delete account page when the member of there staff took it upon himself to assume I wanted him to remove my account and now after over 2 years of playing this game day in and day out I lose everything I worked for in the game I have repeatedly tried to reach another member of there team but all I get is this 1 member everytimeDesired Settlement: I would iether like my account back or I would like to make a new character and have all my aquired stuff returned to new character

Business

Response:

It should be noted that this player has already filed a previous complaint with the exact same wording and his case has been reviewed by multiple team members of our company. This player clearly stated in an email to our Support Team that he would like his account deleted. According to our Privacy Policy, when a customer makes this request we completely remove all of their information from our system to protect their private information. As such, we are unable to recover this user's account or find any information regarding it in our system.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have an account on the game parallel mafia. On December 26th my account was hacked and everything I had on the game was taken and my account was deleted. I contacted perblue on every possible medium I can including phone, Facebook, and email with no response. I have attempted over a dozen times with no response. My account on the game was [redacted] and it was hacked by the account name [redacted] and I have conversation with him where he admits to stealing my account. The account was on my email [redacted] I spent literally over a thousand dollars with their company and have lost it all now with no support from their companyDesired Settlement: All I would like is for them to reinstate my account as of December 26th so I get my investment back that I put into their company

Business

Response:

Players were informed that Parallel Mafia would no longer be supported in March of 2014. This case appears to be related to the player's personal account security. Unfortunately, as this game has not been supported for nearly a year, we can no longer recover this account. We apologize for the inconvenience.

Review: A preface. Per PerBlue's Zendesk "Parallel Kingdom Code"

II. Exploitation:

Any action which takes advantage of Parallel Kingdom’s structure in a way clearly not intended by PerBlue, or any action which prevents another player’s enjoyment beyond the course of normal gameplay, is considered an exploit. Malicious exploitation generally results in harsher penalties, though this depends on the type of exploit. Some examples of malicious exploitation include: creating multiple accounts, misuse of the Technical Support reporting tools, manipulating the game’s code, abusing a known glitch, or impersonating another player. If you believe you’ve found a glitch or bug, please email [email protected].

Some exploits are not necessarily malicious, but still have a net negative impact on the overall gameplay experience. Though accounts are still subject to punishment for these net-negative exploits, the punishments are typically less strict. A list of net-negative exploits would include: account sharing, banking, and spamming players. It is important to note that, depending on the severity of the infraction, punishments can be more serious for net-negative exploits than for malicious ones. Exercising proper judgment is key. Many of the actions which are accepted in moderation can be abused and will be punished appropriately.

In addition, per their Terms of Service (ToS):

* take advantage of any glitch or bug in PK, especially in any attempt to gain monetary value or learn sensitive account information of other Users;

* engage in cheating or any other activity deemed by PerBlue to be in conflict with the spirit or intent of PK.

On February 11, 2014 at around 6:00pm, my character, [redacted] had accepted an invite from a fellow player (kingdom member [redacted]) to help defend an allies roc shrine. After a brief skirmish, I had been banished a minute into it by player [redacted]. I had received a second invite, by fellow ally [redacted], and returned back to the burning roc shrine (owned by [redacted]), and remained unaggressive, as to have player protection. This was indeed the case, as could be noted in the chat logs, that [redacted] & [redacted] had attacked me, in an attempt to engage me, since engagement would mean they could continually attack my player. I map chatted with them and told them "it would be an unfair battle, as I am using remote desktop and am playing on my iPhone". They taunted, etc... to which I didn't respond to, as I know playing on a small mobile device emulating my work computer, I had no chance to win in that situation. At that point in time, I had to log off to get one of my children. Mind you, per the Parallel Kingdom Guide, the following "timers" exist:

* The Battle Timer is a 5 minute timer that refreshes itself every time one combatant hits another. The timer resets/clears when neither combatant has hit each other for 5 minutes or when one player is killed. Being unaggressive does not stop you getting hit when a battle timer is in effect.

* The Protection Timer is the 22 Hour Rule. This timer is added when one player attacks another but the attacked player does not fight back. The Protection Timer is overwritten by the Battle Timer when both players attack each other.

* The Revenge timer is a 22 hour timer that activates after you are killed by another player, this timer allows you to constantly attack the player who killed you even if they are unaggressive.

I fell into neither of these categories, and as displayed, when they attempted to hit me, I remained unaggressive, and no damage was done, due to the 22 hour protection I had fallen into.

This is where the exploit occurs. The two aforementioned players ended up waiting out the shrine that was burning until it had expired. Upon expiration (falling), [redacted] built a Guard Tower. Now, since I was unaggressive and was to have had player protection, this wouldn't have affected me. But, the glitch occurred when [redacted] enemied [redacted] (who happens to be a fellow kingdom member), thus allowing the splash damage to hit me. During this time, I had been logged off for quite some time, so my character should have been deemed idle, and apparently it wasn't. I had attempted to log in through remote desktop, but at my place of employment, there was server maintenance occurring, which meant that I had no access to my computer, therefore no access to the BlueStacks application, which runs the Parallel Kingdom game. Upon arrival to work the following morning, I logged in at 5:57am to see that my player had been reduced to 1 HP (hit point), and nearly ALL the gear, materials, swag, etc... that I have accumulated over the 896 days I've been playing, were gone. This happened because the splash damage had caused my character to die countless times, which, in turn, leads to backpack losses. My character had over 12,000 kg of storage space. When I had logged in that morning, I was down to under 2,900 kg of space, hence leading to my character dropping countless supplies, gear, which in game estimation, was over 40M gold worth.

The two players mentioned continued to brag upon this in +18 chat and to fellow allies, to which I have not responded. I did send a PM (private message) to [redacted] that morning telling him that was some "serious [redacted] man", to which he replied "that's what I get for [redacted] with him". Now, per the first sentence in the Parallel Kingdom code... "Any action which takes advantage of Parallel Kingdom’s structure in a way clearly not intended by PerBlue, or any action which prevents another player’s enjoyment beyond the course of normal gameplay, is considered an exploit. "... I believe this qualifies.

I have questioned numerous "veterans" of the game, and they all conclude that, yes, this is definitely an exploit, and that PerBlue should restore my inventory, at the very least.

I have opened a number of tickets, [redacted], and [redacted] most recently. Of these, as well as a number of players that have submitted on my behalf, only one had received any type of canned response-- the others were simply all closed without any explanation. Ticket [redacted], customer support member "[redacted]" responded:

After reviewing the situation, I am not finding any sort of abuse. Your items were lost due to loss of backpacks from combat death. The items will not be replaced.

Have a good day!

[redacted].

PerBlue Customer SupportDesired Settlement: All I am asking for, from PerBlue, is for them to do their due diligence and restore my player items. I am sure if they check the logs, they will see that I was indeed unaggressive, and should not have been able to have been attacked, but due to the tower exploit (splash damage of nearby enemies), I was unknowingly taken advantage of. I am not looking for any player bans, per the ToS, as this is definitely a glitch/exploit that was abused at my expense. I have spent countless hours, and I realize, not as much money as some other players, but, considering this is a game that "can" be played for free, I have spent more money than I had ever planned to, but I enjoy the game, and would like to continue playing it at the level I was at, prior to this incident.

Business

Response:

Unfortunately, this user was unaware of the correct game mechanics regarding the protection of their Items. Being in an Unaggressive or Idle state has never guaranteed prevention of Item safety due to a number of mechanics related to Player vs. Player Combat. As such, no glitch abuse by was found our Support Team and since these Items were fairly earned by another user, it would be incorrect and unfair of our Support Team to step in and take them away from another user.

1 perblue dev has been arrested after police found child [redacted] on his computer. His name was [redacted] using the 2 aliases [redacted] and [redacted]. He banned several people from playing the game after they declined his offers off skyping. 2 other devs [redacted] and [redacted] have been accused of liking the underage [redacted]... Instead of warning the person accusing them not to do it, they resort to banning them off the game being suspicious as if to avoid drawing attention to themselves.. perblue will take your money your nudes your kids pictures your location, they may even have camera and gallery permissions parallel kingdoms, parallel mafia and greed for glory are not games for family people or younger ones. [redacted]

Review: I play Titan Empires a perblue internet game I recently spent real world money purchasing chests and upgrades to allow me to craft legendary titans an in game character used for attacking other players. These titans are ranked on a skill system from common to legendary, legendary being the highest and most expensive with each higher rank your titan receives an additional special ability getting better as your rank goes up. The cost of these crafts for legendary is 100k titanite a money system used to quickly upgrade and craft Titans. I recently spent money and acquired and crafted 6 legendary titans to have the special abilities to use in combat. Perblue has now stated a change in the game will take in 2 days from now and if those titans that money was spent on to achieve were not a very high level (45) they will convert back to epic titan’s one level lower and the special ability that I spent money on will be gone. They are recommending players convert those legendary titans that are not the new level they have set with the upgrade for a loss of 75 % of the titanite spent. Meaning I spent money to achieve legendary titans at 100k titanite they want me to convert them for only 25k titanite. This is not acceptable they want me to lose 75 % of the money I spent on this game to conform to the new update If I did this I would lose 4 of my legendary titans in an attempt to keep 2 after the update. When I posted this question on the titan empires forums and asked if I was correct in my assumption of losing the real money I spent and who I would contact for a refund. I was sent a private message on facebook instead of answering me on the forums. I have attached a copy of that message I received. When I stated losing 75 % of the money I spent was not acceptable I received no more communication I then posted on the forums for other members who felt they were being treated in a unfair manner and had spent money that will vanish I posted contact info for Perblue, Attorney general’s office WI, and the Revdex.com they banned me from the forums removed my posts and banned my personal messages they contacted me on to make sure other consumers were not educated on how to stand up to the dishonesty they are perpetrating. I simply feel that what I spent real money on cannot be taking away and downgraded to what I already had before my money was spent acquiring these items. This is not the first time an update has taken away items, buildings (essence mills) that money was spent on. I have the upmost respect for the Revdex.com and [redacted] so I know you will do the right thing in investigating this crime.Desired Settlement: I wish for perblue to remove the ban on me on the titan empire forums as I did nothing to receive the ban No foul language was used, no threats were made just simple questions and advice as to how to rectify the situation perblue has put its paying customers in, including contacting the Revdex.com. Secondly I require that all the in game items and titans that I have spent real money on to acquire remain what they were upon purchase, reverse any update that reduces what I spent money on or change such updates to keep items already in possession the same. Perblue needs to understand that they have a responsibility to the consumers who are current customers to honor what those consumer pay for. This and several other recent updates are nothing more then Bait and Switch tactics. purchase these items to gain this and then update the game to reverse those items back to previous statues so consumers will spend more money to achieve the same items again. In My state its called fraud not sure how they get away with it but hopefully it stops. I would also ask for copy's of any posts I made on the titan empire forums so you can view the blatant attempt to keep consumers unaware of the options that are available when they feel wronged by a online company such as PERBLUE

Business

Response:

It appears this customer is incorrect in their comprehension of the changes being made to the system, but we are happy to clarify in any way that may help. Players will NOT be losing any progress or purchases they have made in Titan Empires. However, as stated in the public information given to players, some key systems are changing and, to facilitate these changes, some in-game virtual goods are either being appropriately adjusted into the new system or the customer will be fully compensated in an appropriate manner to the extent that there is no detriment to their game play or progress. For instance, while a player's Legendary Titan may change, they will be given all the materials needed to make that Titan a Legendary again completely for free. We hope that this additional information will alleviate this player's fears as it is in no way our intention to take away anything this player currently has in-game.In regards to this player's Forum activity, his account was found in violation of multiple Posting Rules as stated in the advertised Forum Rules including, but not limited to Rule 4: 'speaking on behalf of PerBlue staff' and Rule 5: 'Insulting and flaming or personal attacks against any members will be not tolerated. Anything said that could be seen as unnecessary and unproductive AND is hurtful in any way to other members, PerBlue as a company, or PerBlue Staff is grounds for banning.' These rules are intended to keep the Forum a friendly and helpful community for all of our customers. Failure to follow these rules results in the removal from the community for the benefit of those players that choose to enjoy the Forums without hostility or misinformation. As such, we will not be restoring this player's Forum activity, but this does not and will not prevent the player from playing the game is in any way.

Business

Response:

This player's case and behavior has been reviewed by our internal team. For consistently misleading other players, whether intentionally or due to misunderstandings (Forum Rule #4), and instigating personal attacks against PerBlue (Forum Rule #5), his removal from the community stands. Players are removed from the community in the event they are deemed a significant negative influence on the player-base. This removal is to protect those of our players that wish to collaborate without abuse from others and promote an overall positive, welcoming environment.

Consumer

Response:

Review: After buying the biggest diamond package from perblue for the game Greed for Glory, some of the diamonds went missing from my inventory. Contacting perblue customer service through the game's proper channels has yielded no replies in weeks. When paying money, the devs have made it clear that they will openly steal the money without giving compensation.Desired Settlement: I want my missing diamonds replaced with an apology email for terrible customer service and theft of money. It's bad business to stays silent so long when services aren't rendered after having been paid.

Business

Response:

After seeing this complaint, we immediately began looking into this situation as we always work to make sure our customers receive the proper goods for their purchase. After reviewing this case, it appears Mr. [redacted] submitted this issue using our feature/technical voting system and did not give it any votes, which caused it to be automatically removed from our system. As we look into ways to prevent problem this from occurring in the future, one of our Support Agents has directly emailed him to assist. We apologize for the miscommunication and hope to investigate and resolve the situation to his satisfaction.

Review: I play a game by perblue called parallel kingdom they suspended they account that I pay for without explanation.I immediately sent them a customer support email asking why. They replied that I owed money to them. I replied yet again explaining I didn't not know about any charges and have yet to here back from them on the subject and have not replied to my other customer support emails. Thank you for taking your time plz have a good day sir or ma'amDesired Settlement: I would like to make and exchange with them for my continued subscription to the game.

Business

Response:

Our system is automatically set up to detect when either credit card companies, banks, or the users themselves initiate Chargebacks for the Virtual Goods/Service purchases they have already made from companies like Google or PayPal. This user has been found to have purchased something from our company, received the item or service, and then their payment fell through causing the purchase to go unpaid. Until the payment situation is resolved, we cannot allow this user to continue playing with their unpaid for item or service.

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Description: Computer Software Publishers & Developers, Internet Gaming, Electronics Stores (NAICS: 443142)

Address: PO Box 1861, Madison, Wisconsin, United States, 53701

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