Sign in

Perfect World Entertainment

Sharing is caring! Have something to share about Perfect World Entertainment? Use RevDex to write a review
Reviews Perfect World Entertainment

Perfect World Entertainment Reviews (412)

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Hello, Thank you for the opportunity to respond to your issueYour account, along with numerous alternate accounts, was found to have exploited missions through automated gameplayOur Terms of Service (http://www.arcgames.com/en/about/terms), which you agreed to when creating an Arc account, expressly prohibits the use of programs which automate the actions of our games (i.e., botting)Section states: You agree not to use any hardware or software including but not limited to the use of 'bots' and/or any other method by which the Service may be played automatically without human input The ban on all of the accounts will remain and we apologize for any inconvenience this may cause Perfect World Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do NOT accept this response as the claims are falseThere has been no 3rd party software OR hardware used in or on any character I have playedI am more then confident that you cannot provide proof of said violation, as it's simply not trueAnything appearing to be as such is quite simply a result of an ADHD OCD Player spending countless hours, endlessly doing monotonous tasksIf I was using any kind of bot software or hardware, as you claim, I think your systems would show an equal interval between whatever it is you think I was doing, but I can assure you, it did not, does not, will not, and cannot Furthermore, you have violated your own terms of service where it clearly states that any violation resulting in a ban of any kind will receive full explanation in writing before the consequence commencesThere was no warning, no indication, just total elimination of an account for which I have literally spent thousands of American REAL dollars on Your company is fraudulent and in error in this an so many other practices, promising things and never deliveringI am only perusing the recovery of my accounts as I have invested years of my life in them, and that, coupled with the monitory investment, warrens fighting for Lastly, if it must come to compromise, and as it seems the quest line, " [redacted] " quests seem to be at the heart of this issue, why ban accounts that don't and cannot abuse said issue? My main account has mostly characters out of the range of these quests and banning everything, on a first offense, even if I was in error (which I am not) is ludicrous I expect full reactivation of my accounts, compensation for time lost, or I expect a full monetary refund of all the dollars spent with PWI in the last years Final Business Response / [redacted] (4000, 9, 2015/10/22) */ Hello, Thank you for your follmessageNumerous alternate accounts that were registered from the same IP address that is associated with your main account were used to bot the " [redacted] " quest to gain resources which were then transferred to a character on your main account We apologize for any inconvenience caused, however, we will not lift the bans on any of the accounts or provide a refundThank you for your understanding in this matter Perfect World Support Final Consumer Response / [redacted] (4200, 11, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is nothing in your terms of service placing a limit on the amount of accounts a person can haveAgain you claim the 'bot' thing, however there is no proof of that, nor will there ever be, as it was simply not the caseThe game you represent encourages 'farming' so utilizing what the game offered is and should not be in any way considered wrong, or the whole system is working against itself Again, I STRONGLY state, you did not provide any warning, if there was suspect of any questionable actions or behavior(Which I remind you AGAIN is CLEARLY stated in your own TOS) I had to come begging to you to get any kind of information I am not some [redacted] kid here, I'm a year old father of four, former business owner myself, and I can tell you I would never have treated a paying customer in MY business with such blatant discourtesy and rude arrogant assuming actions I have devoted years of life playing your game, spent several THOUSAND US DOLLARS, and I'm not even given the courtesy of a warning, nor have I been offered any compromise DO NOT Apologize for any inconvenience again, that's simply an insult to my intelligence You WILL provide a refund of some sort, or you will provide me access to my accounts againIf you have any thread of decency remaining in your organization, you will consider the intense loyalty of a customer who had not missed a single day in the last of those years

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Hello, Thank you for the opportunity to respond to your issueThe account was banned from Neverwinter on Xbox One for purchasing Astral Diamonds from a third-party siteBuying any currency, items, or services from third-party sites is against our Terms of Service (http:// [redacted] ) At this time the ban has been lifted from the account and you should be able to log in againPlease keep in mind that any future violation of our Terms of Service will result in a permanent ban Using the services of third-party sites puts your account security at risk so we strongly encourage you to avoid visiting themAdditionally, the Astral Diamonds sold by these sites are acquired by compromising another player's account and, in some cases, fraudulently using another player's credit card Perfect World Support

Hello,Thank you for the opportunity to respond to your issueThe account was thoroughly reviewed and the determination was made that it will remain banned due to botting.Please be aware that this is our final response regarding this issue.Thank you for your understanding in this matter.Perfect World Support

Hello,Thank you for the opportunity to respond to your issue.Unfortunately, for balancing purposes, we no longer offer any compensation for War Avatar Cards or a specific set of cardsBut you can re-acquire additional cards via the Boutique Shop chance packs or various PWI promotionsTypically, these promotions will offer War Avatar Cards through commonplace activities such as spending ZEN or logging into the gameMore promo information can be found in the link below.http://www.arcgames.com/en/games/pwi/newsPerfect World Support

Initial Business Response / [redacted] (1000, 6, 2015/07/08) */ Hello, Thank you for the opportunity to respond to your issueWe apologize for any frustration caused by the Zen promotion that we had at the end of JunePlease keep in mind that we do announce some sales and promos prior to their start, though we do not do it for all of them, and we encourage you to keep an eye on our official game site and forums for news and updates We have updated the support ticket you submitted about this issue with what we feel is a fair resolution to your inquiryIf you have any further updates or questions please feel free to respond to the ticket We appreciate your understanding and your support of Star Trek Online! Perfect World Support Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I feel that is adequate compensation, however I must point out that I still believe the business practice is dubious at best, I would like to further add that you take this into consideration and act accordingly to make certain these promotions are more in line with traditional promotions with prior notification ta all times, as is the case with most legitimate practices

Hello,Thank you for the opportunity to respond to your issueWe see that you have an active support ticket open with us and a reply was sent to you on JULY regarding the Neverwinter PSsuspension.Thank you for your understanding.Perfect World Support

Complaint: [redacted] I am rejecting this response because: I replied to my ticket as requested and unfortunately there is a representative called GM DragonAsh who is negatively replying to my PWE ticket: [redacted] It seems with this representative overseeing the case I am getting a direct refusal to receive assistance with getting a record of my expenditures with the company to date As I was directed to post on that ticket I would like to request a representative that could help me attain this information a Sincerely, [redacted] International Tier Computer Technician

Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ Hello, Thank you for the opportunity to respond to your issueAfter an audit of accounts it was found that yours exhibited behavior that would indicate a bot, or botting program, was being used to automate gameplayThe use of programs which automate the actions of our games (i.e., botting) is expressly prohibited by our Terms of Service (http://www.perfectworld.com/about/terms) to which you agreed upon creating this accountSection states: You agree not to use any hardware or software including but not limited to the use of 'bots' and/or any other method by which the Service may be played automatically without human input We have performed a final review of the account and determined that the ban will not be liftedAdditionally, in reviewing this case it appears that the description you provided was copied from a prior, unrelated Revdex.com case (#XXXXXXXX) Perfect World Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Dispute Specialist, I would ask that my account be reinstated, and I continue to play the game as the loyal customer I have proven over the timeI feel that I will be a great source of revenue for them as long as I am granted the ability to play once again Best Regards, [redacted] Final Business Response / [redacted] (4000, 9, 2015/07/15) */ Hello, Thank you for the opportunity to respond to your issueAfter an audit of accounts it was found that yours exhibited behavior that would indicate a bot, or botting program, was being used to automate gameplayThe use of programs which automate the actions of our games (i.e., botting) is expressly prohibited by our Terms of Service (http://www.perfectworld.com/about/terms) to which you agreed upon creating this accountSection states: You agree not to use any hardware or software including but not limited to the use of 'bots' and/or any other method by which the Service may be played automatically without human input I have performed a final review of the account and agree with the decision to close/ban the account as evidence of botting and/or exploitation was exceptionally strong in this casePlease note that due to the aforementioned violations of our Terms of Service, and because a final review of this account has now been performed, we will be unable to assist with the unbanning of this account moving forward Thanks for understanding Regards, Perfect World Support Final Consumer Response / [redacted] (4200, 13, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) To whom it may concern, You claim to me that a review of my case was processed and evidence presented was correctHow can you say this "so called" evidence is trueI very well would like to see what I am being accused of just as in a court of law, evidence is presented and not just figment-ed I had my account stolen, and this company refuses to help me recover my accountThey only ban me, and walk away as though I am nothing, after I invested plenty of time and money into this game I am not sure who has done this "review", but I know personally I have done nothing to attribute to such actions being taken against my account and I demand to speak with someone else on the issueYour jobs at Neverwinter are to properly review information not just deem something completed because you do not feel the need to investigate further yourself There must be a supervisor your able to send me to because clearly the message that needs to get across is not viable for people reviewing this currently to understandMy account was never possessed by me for any of the "fraudulent behavior" I am being accused ofIt should be very easy to track that in your systems if you took the time to do soI can provide any and all information needed to release this account, but I refuse to be told that this is a closed case when I clearly have done nothing wrong Whenever someone realizes what was done I am sure the original reviewer of this "offense" that I was accused of will feel some sort of remorse for just assuming that I am another one of the cruel and twisted people who abuse video games for self pleasure With Kind Regard, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: 11500892I am rejecting this response because: they dont answer me or solve my problem through Their website My account login is: [redacted] My registered e-mail [redacted] waiting for an answer Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Yet again they claim they reviewed this account, no proof, no reasoningI have not sold or traded this account yet they insist that I did without proof of itif I had sold this account I wouldn't be fighting to get it back, I would have already had whatever currency and been happy, but noI HAVE NOT SOLD THIS ACCOUNT, and I want it back or at least your proof of it being sold, traded, or otherwise compensated foryou guys unbanned Hooka_X of dawnglory after he ACTUALLY sold his account yet wont unban mine for a suspicion of a transaction that never accruedRefuse to ban KateMonster of dawnglory who sells her account like I change underwearthis is absolute unprofessional business practice and discussing services so again I ask the same thing ive asked from the beginning, either unban it because you don't have anything OR provide some proofI have spent a lot of money into this game and feel I'm being ripped offthese r two of my favorite accounts even though I have a fully done duskblade on dawnglory, if any of my accounts to sell he would be worth more than these two but again I DONT SELL MY ACCOUNTSso please take serious consideration into this or send it up the chain to the next person

Complaint: [redacted] I am rejecting this response because: The issue was not resolved.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ Hello, Thank you for the opportunity to respond to your issueAfter an audit of accounts it was found that yours exhibited behavior that would indicate a bot, or botting program, was being used to automate gameplayOur Terms of Service (http://www.arcgames.com/en/about/terms), which you agreed to when creating an account, expressly prohibits the use of programs which automate the actions of our games (i.e., botting)Section states: You agree not to use any hardware or software including but not limited to the use of 'bots' and/or any other method by which the Service may be played automatically without human input At this time the ban has been lifted, however, please be aware that future violations can lead to further action on the account, up to and including permanent account closureThank you for your understanding Perfect World Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did solve it very good :)

Hello,Thank you for your follmessageWe can confirm that you have submitted multiple support tickets about the Research Rescue MissionThis includes the TicketIDs [redacted] and [redacted] Please be aware that these reports are reviewed by Quality Assurance and, for escalated concerns, the information will be forwarded to ManagementWe recommend that you visit the official game news page and forum for upcoming changes and fixesYou can also use the forum to discuss any gameplay bugs.http://www.arcgames.com/en/games/star-trek-online/newshttp://www.arcgames.c... World Support

Hello,Thank you for the opportunity to respond to your issueUnfortunately, we cannot provide starship tier rewards because the Charge Reward period has expired on [redacted] This is a time limited promotion that allows users to choose any rewardYou are not required to purchase the prior starship tiers to unlock additional starships.Thank you for your understanding in this matter.Perfect World Support

Initial Business Response / [redacted] (1000, 5, 2016/03/29) */ Hello, Thank you for the opportunity to respond to your issueUnfortunately, we were not able to identify the account you are referring toAdditionally, we could not find any support ticket about this issue based on the contact email address provided in this casePlease submit a ticket by visiting https://support.arcgames.com/ and include as many details as possible so we can review this further atKeep in mind that if you are playing Neverwinter on the Xbox One we ask that you link your Xbox Gamertag to your Arc account by following the instructions at: [redacted] Perfect World Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Here you are, pleaseTicket reference numbers are XXXXXX-XXXXXX and XXXXXX-XXXXXXContacting support didn't help, mr [redacted] incompetent and can't understand that it's the server issueFinal Business Response / [redacted] (4000, 9, 2016/03/31) */ Hello, Thank you for your follmessageWe can confirm that you have submitted several support tickets about the connectivity issueThis includes the TicketIDs: XXXXXX-XXXXXX and XXXXXX-XXXXXXPlease be aware that these reports are reviewed by the Tech Support Team and, for escalated concerns, the information will be forwarded to ManagementWe recommend that you visit the official game news page and forum for upcoming changes and fixesYou can also use the forum to discuss any gameplay bugs, specifically with the Demogorgon Dungeonhttp://www[redacted] /index http://www[redacted] /nwru Perfect World Support Final Consumer Response / [redacted] (4200, 11, 2016/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) How much time do you need to fix the stability issues and the bug? I can wait few weeks

Hello,We fully understand the users concernsBut unfortunately, we do not have plans to restore multiple War Avatar Cards in this caseWe are strictly adhering to policy for the benefit of the entire communityWar Avatar Cards and the complete sets greatly affects the game balanceWe suggest reacquiring the War Avatar Card again via the Boutique Shop chance packs or various PWI promotions.Perfect World Support

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Hello, Thank you for the opportunity to respond to your issueWe checked your support ticket and can confirm that a response was sent to you within hours after you submitted itA final review of the account was done and there is evidence that it was involved with compromising another player's account (specifically, receiving items from the hacked account)Due to this activity the account will remain banned We apologize for any inconvenience this may cause and thank you for your understanding Perfect World Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, I have evidence that your company has been really slow with your customer serviceI was also discontented with the last response, since I was asking for information about my own account, but it couldnt be given to meAll I want is for the company to help me trace who has been hacking my accountIt's either I get help or I will need some sort of refund for I have spent alot on this game Final Business Response / [redacted] (4000, 15, 2015/11/06) */ Hello, Thank you for your follmessageAs we have stated in our previous replies the ban on the account will remain and we will not be able to provide a refund Thank you for your understanding Perfect World Support Final Consumer Response / [redacted] (4200, 17, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Im sorry but I can't understand why you cant help me trace the hacker that hacked my account BEFORE the ban even took placeCan you guys at least unban my alternate accounts? Just ban my main account which you should be able to track based on most transactions I have madeI am really hoping for help with my caseIf you can't give me a refund at least help me trace the hacker

Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ Hello, Thank you for the opportunity to respond to your issueAfter an audit of accounts it was found that yours exhibited behavior that would indicate a bot, or botting program, was being used to automate gameplayThe use of programs which automate the actions of our games (i.e., botting) is expressly prohibited by our Terms of Service (http://www.perfectworld.com/about/terms) to which you agreed upon creating this accountSection states: You agree not to use any hardware or software including but not limited to the use of 'bots' and/or any other method by which the Service may be played automatically without human input We have performed a final review of the account and determined that the ban will not be liftedAdditionally this issue was addressed and resolved through your previous Revdex.com case (#XXXXXXXX)We apologize for any inconvenience this may cause and thank you for your understanding Perfect World Support

Check fields!

Write a review of Perfect World Entertainment

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Perfect World Entertainment Rating

Overall satisfaction rating

Address: 101 Redwood Shores Pkwy STE 400, Redwood City, California, United States, 94065-1180

Phone:

Show more...

Web:

This website was reported to be associated with Perfect World Entertainment.



Add contact information for Perfect World Entertainment

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated