Perfect World Entertainment

Complaint:[redacted]I am rejecting this response because: I'm really honestly did not try to break any rules.
Hello,I understand you reserve the rights to suspend or ban any accounts without any given reason. But please try to understand that I in no way meant to break any rules. Yes I admit my mistake, I was stupid to say what I did, I was upset with my gf at the time and wanted to see if she cared if I stayed or not. I did not realize the trouble I was getting myself into. I never meant to go this far, nor would I ever sell my account. Ever. I know you don't have any proof to go for that but I hope you can see past this and give me one more chance. If you see I do this again, then you can still continue with the permanent ban. I really do hope you can give me another chance, because I have spent a lot of time and effort in this game and I have a lot of friends there. And even though you say I can make another account it's not the same, you should understand. I didn't mean no harm, so please reconsider your decisions. No rules have been broken yet, I did not put it for sale. I was only bluffing. I have learned my lesson, I guarantee you.Looking forward to hopefully a positive reply.Kind regards,
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,Thank you for the opportunity to respond to your issue. Unfortunately, we were not able to identify the account you are referring to. Additionally, we could not find any support ticket about this issue based on the contact email address provided in this case. Please submit a ticket by visiting...

[redacted]/ and include as many details as possible.Perfect World Support

Complaint: [redacted]I am rejecting this response because: This company has had 3 months to fix the issue with the item in question and I would like some form of compensation for the money that was wasted on these defective ships!Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/02/05) */
Hello,
Thank you for the opportunity to respond to your issue. We see that you have an active support ticket open with us and a reply about this issue was sent to you on February 5 regarding the status of your account.
Thank you for your...

understanding.
Perfect World Support
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Account was restored. Thanks for taking the time to respond.

Initial Business Response /* (1000, 5, 2015/09/11) */
Hello,
Thank you for the opportunity to respond to your issue. When you registered for an account you agreed to our Terms of Service (http://www.arcgames.com/en/about/terms) and sharing an account between multiple parties is a violation of...

these terms. We have performed a final review of the account in question and there is evidence that the login information was shared with another party. The determination has been made that the permanent ban will remain. Additionally, we will not be able to provide a full refund and compensation for time spent.
We apologize for any inconvenience this may cause and thank you for your understanding in this matter.
Perfect World Support
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I was not notified of the ban or even warned. There are methods to about banning someon. You dont just swiftly ban someone for a minor violation without notifying. Its outrageous that a longtime customer isnt even valued or even given a second chance. So please unban my account and stop replying with standard templated responses. Terrible customer service with no reasoning. I will keep fighting this until it is resolved so please give me a second chance and unban my account. Put my account on high alert but I promise you if my account is unbanned I will be very grateful and promise to never violate the t & c again. I beg of you to understand my point of view
Final Business Response /* (4000, 9, 2015/09/21) */
Hello,
Thank you for your follow-up message. As we stated previously a final review was performed on the account and the ban will remain. We are sorry for any inconvenience this may cause, however, account sharing is a violation of our Terms of Service, which you agreed to when signing up for an account with us.
Thank you for your understanding.
Perfect World Support
Final Consumer Response /* (4200, 11, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well this is outrageous. Ban the whole pwi community then because they all account share.. Nothings getting resolved here so im gonna have to take it to court. Cant believe the way we all get treated. Shame

Initial Business Response /* (1000, 5, 2015/09/11) */
Hello,
Thank you for the opportunity to respond to your issue. We apologize for any inconvenience and frustration caused by this issue, however, we are not able to replace or return items that may be consumed in the refinement process. ...

Additionally, we will not be able to provide a full refund as you have requested. Please note that we have reviewed our logs but do not see that the Burning Executioner [redacted] were acquired on or around September 8.
Thank you for your understanding and for playing Neverwinter.
Perfect World Support

Hello,Thank you for the opportunity to respond to your issue. We see that you have an active support ticket open with us and a reply was sent to you on OCT 27.Thank you for your understanding.Perfect World Support

Complaint: [redacted]I am rejecting this response because:
It's a copy pasta. I get that all the time in the ticket system. I do not like it. I do thank you for taking action and unbanning my friends.That being said, however, it still irritates me that one person, who had covered up my shop, is still playing. And you tried banning someone for not covering up anyone, doing no harm.
Sincerely,[redacted]

Hello,Thank you for the opportunity to respond to your issue. While we understand your frustration on this issue, we may at our option issue warnings, temporary suspensions and permanent terminations. Please be aware that we retain the sole discretion as to when and how to impose warnings, penalties and/or disciplinary actions. We suggest reviewing the Terms of Service link below if you have further inquiries on Account Creation, Disclaimer of Warranties and Account & Service Termination.[redacted]We thank you for your understanding.Perfect World

Initial Business Response /* (1000, 5, 2015/12/10) */
Hello,
Thank you for the opportunity to respond to your issue. Your account was permanently banned from playing Neverwinter on the Xbox One due to repeatedly purchasing Astral Diamonds from a third-party site. You were previously warned that...

buying any currency, items, or services from third-party sites is against our Terms of Service and could result in a ban. We have performed a final review of the account and determined that it will not be unbanned.
We apologize for any inconvenience this may cause and thank you for your understanding.
Perfect World Support
Initial Consumer Rebuttal /* (3000, 7, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not acceptable.. I already explain that the time I got my warning I stop. I was even reporting all the chat spammers.
And after all the time and money I expend I cant just give up my account like that... If there is really nothing I can do.. I want a refund of my money.. Cause I still have 9 months of VIP services. Is unbelievable the way you guys treat your players.. Im just asking for one last chance..
Final Business Response /* (4000, 25, 2016/01/05) */
Hello,
Thank you for your follow-up message. The account was thoroughly reviewed and the determination was made that it will remain banned. This review was performed by multiple members of the support team, including a supervisor and manager.
Please be aware that this is our final response regarding this issue and we will not be able to provide additional information. Additionally, we will not be able to provide a refund as you have requested.
Thank you for your understanding in this matter.
Perfect World Support
Final Consumer Response /* (4200, 27, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Neverwinter Employee,

That previous response you have sent me has infuriated me. Why will you not respond to me!

The only reason I am still emailing you is due to the fact that YOU keep lieing to me!

My account is a completely legit account, and the owner of the account, me, is also legit.
Threatening to not further reply to my emails should be taken very seriously, I shall be posting this on various forums showing the "real" side to Neverwinter's customer support.

You have obviously not investigated my account multiple times as you would have seen that I did not commit any offense that is worthy of a permanent ban!

Please forward this to the head of the department as I just cannot seem to get across to you that you made a mistake, hence I would like to speak to someone higher and has more power than you.

Kind Regards
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Avery[redacted]