Perfection Handyman Services

IM SORRY [redacted] FOR NOT GETTING BACK TO YOUIN RESEARCHING YOUR JOB, WE DID EVERYTHING YOU WANTED, YOU HAD CALLED FOR A CEILING FAN INSTALL AND WE SOMEHOW SOMEWAY INSTALLED WITH YOUR INSTRUCTIONS HALF A FAN INSTALLWE INSTALLED THE MOTOR AND THE REMOTEWE QUOTED YOU $INSTALL AS A CEILING FAN INSTALL BUT YOU CALLED THE OFFICE AND TOLD US WHAT YOU HAD TONY TO DO FOR YOUWE DID NOT ASSEMBLE THE FAN BLADES SO I FOUND OUT IT WAS HALF A CEILING FANWE ALL AGREED ON CHARGING YOU $WHEN YOU HAD CALLED ME ON A WEEKEND TO COMPLAIN ABOUT THE COST, YOU WERE SO ANGRY THAT I COULD NOT CALM YOU DOWN IN ORDER TO UNDERSTAND WHAT YOU NEEDED OR WAS SAYINGIT WAS MY MISTAKE TELLING YOU THAT I WOULD SEND YOU A $CHECK BEFORE I INVESTIGATED THIS JOBWE DON'T EVER INSTALL A CEILING FAN FOR $THIS IS WHY I SAID $WAS FAIRI STILL DON'T UNDERSTAND WHY WE ONLY INSTALLED A CEILING FAN WITH OUT ADDING THE BLADES AND COMPLETING THE JOBI WOULD'NT MIND KNOWING THE REASON YOU ONLY WANTED US TO INSTALL THE MOTOR FOR A CEILING FAN RIGHT OUT OF THE BOX THAT WAS SUPPOSE TO BE NEW? WAS THIS CEILING FAN NEW OR USED?

I am sorry but when I get back to work on the 17th or 18th I will put together our Agreement with [redacted] I do see that [redacted] cashed the $check that we agreed on then she would handle this with another companyMy father passed away on August the 6thI will respond again to you and Ashley.Today is Monday 8/17/This if from [redacted] the owner of our companyWe moved your electrical wiring approx feet from your new oven locationYou needed more electrical work for stove and hood vent and this is why we called our licensed electricianHe told you that you really need a new home run, from the electrical box after he looked at your appliances We mailed out a refund check for the total amount of electrical work in the amount of $that Perfection Handyman charged youWhy are you complaining? Many people would love a company like Perfection Handyman that would give refundsPeople like you make other companies look bad, your disgruntled and mad because its going to cost you more and I really don't know why you filed a complaintYou received a refund that was agreed upon and you cashed itThat was final[redacted] Owner [redacted] Office Controller

When [redacted] called in he was inquiring about pricing to install a fanI (Maria) told him it would be $to install a ceiling fan [redacted] said he couldn't afford $and that he only wanted the motor hung & the remote control wired and that he could do the rest himselfI asked Morris (field supervisor) and he said we normally don't do half installations but [redacted] insisted and we agreed on $to hang the motor and wire the remote controlMy technician showed up and completed what *** wanted done for the $and we simply don't understand why he wants a refund back of $

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.*** YOU'RE THE WORST PERSON I HAVE EVER DONE BUSINESS WITHI WROTE THIS COMPLAINT PRIOR TO RECEIVING YOUR CHECK! People 'Like me' expect when they call 'PERFECTION' Handyman to have actual real certified people that they can rely on and not receive an attitude from the Owner who only cares about providing drywall estimates and excuses not to give real estimates. Good luck to you - you'll need it when your business goes under
Regards,
*** ***

this this is completely incorrect information. They quoted me $50 and then the installer only connected a few wires and left because I refused to pay $95 for them to install a fan which I knew how to install. Additionally, the installer did not even connect the wires for the light correctly. The owner told me he would take care of it that has not called me at all to arrange for that. On top of all that the woman who wrote the response told me they would send me $25 back. Not only did they not do so but they did not inform me that they were not going to do so. I am so insist that they return the $25. I am certain they will not so I would like this complaint to represent the fact that they are completely irresponsible, have not replied to my request, have not fulfilled either of their two promises to me, and I have written a very bad Yelp review of them as well as complaining to the Revdex.com. I am certain I will get nothing from them but I would like the Revdex.com leave this as a unresolved dispute from a business that is being incredibly uncooperative

When [redacted] called in he was inquiring about pricing to install a fan. I (Maria) told him it would be $95.00 to install a ceiling fan. [redacted] said he couldn't afford $95.00 and that he only wanted the motor hung & the remote control wired and that he could do the rest himself. I asked Morris (field supervisor) and he said we normally don't do half installations but [redacted] insisted and we agreed on $50.00 to hang the motor and wire the remote control. My technician showed up and completed what [redacted] wanted done for the $50.00 and we simply don't understand why he wants a refund back of $25.00.

I am sorry but when I get back to work on the 17th or 18th I will put together our Agreement with [redacted]. I do see that [redacted] cashed the $300.00 check that we agreed on then she would handle this with another company. My father passed away on August the 6th. I will respond again to you and...

Ashley.Today is Monday 8/17/2015 This if from [redacted] the owner of our company. We moved your electrical wiring approx 8 feet from your new oven location. You needed more electrical work for stove and hood vent and this is why we called our licensed electrician. He told you that you really need a new home run, from the electrical box after he looked at your appliances.  We mailed out a refund check for the total amount of electrical work in the amount of $300.00 that Perfection Handyman charged you. Why are you complaining? Many people would love a company like Perfection Handyman that would give refunds. People like you make other companies look bad, your disgruntled and mad because its going to cost you more and I really don't know why you filed a complaint. You received a refund that was agreed upon and you cashed it. That was final.[redacted] Owner[redacted] Office Controller

IM SORRY [redacted] FOR NOT GETTING BACK TO YOU. IN RESEARCHING YOUR JOB, WE DID EVERYTHING YOU WANTED, YOU HAD CALLED FOR A CEILING FAN INSTALL AND WE SOMEHOW SOMEWAY INSTALLED WITH YOUR INSTRUCTIONS HALF A FAN INSTALL. WE INSTALLED THE MOTOR AND THE REMOTE. WE QUOTED YOU $95 INSTALL AS A NORMAL CEILING...

FAN INSTALL BUT YOU CALLED THE OFFICE AND TOLD US WHAT YOU HAD TONY TO DO FOR YOU. WE DID NOT ASSEMBLE THE FAN BLADES SO I FOUND OUT IT WAS HALF A CEILING FAN. WE ALL AGREED ON CHARGING YOU $50. WHEN YOU HAD CALLED ME ON A WEEKEND TO COMPLAIN ABOUT THE COST, YOU WERE SO ANGRY THAT I COULD NOT CALM YOU DOWN IN ORDER TO UNDERSTAND WHAT YOU NEEDED OR WAS SAYING. IT WAS MY MISTAKE TELLING YOU THAT I WOULD SEND YOU A $25 CHECK BEFORE I INVESTIGATED THIS JOB. WE DON'T EVER INSTALL A CEILING FAN FOR $25. THIS IS WHY I SAID $50 WAS FAIR. I STILL DON'T UNDERSTAND WHY WE ONLY INSTALLED A CEILING FAN WITH OUT ADDING THE BLADES AND COMPLETING THE JOB. I WOULD'NT MIND KNOWING THE REASON YOU ONLY WANTED US TO INSTALL THE MOTOR FOR A CEILING FAN RIGHT OUT OF THE BOX THAT WAS SUPPOSE TO BE NEW? WAS THIS CEILING FAN NEW OR USED?

When [redacted] called in he was inquiring about pricing to install a fan. I (Maria) told him it would be $95.00 to install a ceiling fan. [redacted] said he couldn't afford $95.00 and that he only wanted the motor hung & the remote control wired and that he could do the rest himself. I asked Morris (field supervisor) and he said we normally don't do half installations but [redacted] insisted and we agreed on $50.00 to hang the motor and wire the remote control. My technician showed up and completed what [redacted] wanted done for the $50.00 and we simply don't understand why he wants a refund back of $25.00.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.[redacted] YOU'RE THE WORST PERSON I HAVE EVER DONE BUSINESS WITH. I WROTE THIS COMPLAINT PRIOR TO RECEIVING YOUR CHECK! People 'Like me' expect when they call 'PERFECTION' Handyman to have actual real certified people that they can rely on and not receive an attitude from the Owner who only cares about providing drywall estimates and excuses not to give real estimates. Good luck to you - you'll need it when your business goes under.

Regards,

I have made myself very clear about not being able to discuss this on the phone. I have never gotten a call from [redacted] stating a complaint about if the elastomirc will stick or not. I heard of this complaint only by Revdex.com. I tried to call [redacted] to discuss and get resolved over the phone when I learned of this complaint - there was no answer.
We at perfection Handyman take pride in all of our customers and give customer satisfaction. We did the job correct. [redacted] has laid down 2 coats of elastamiric and he also personally guaranteed this job himself for 5 years. We at Perfection Handyman have a guarantee of 2 years on workmanship as stated at the bottom of our paperwork. [redacted] has stated that he would give you a 3rd coat if you wanted. If you want to discuss this further please call Perfection Handyman 480-8100 and we can come to an agreement im sure. Thank You [redacted] Office Controller and Operations Perfection Handyman Services LLC 2667 W Baseline Rd Mesa, AZ 85202 Phone: (480) 560-8100 
Fax: (480) 656-3752 ROC: 224367 & 249376 Licensed, Bonded, Skilled, & Insured.

[redacted], there are several things I must point out.<#1. The coil cleanning from Perfection Handyman Services did happen.#2. The Pictures you sent us looks like somebody disturbed some of the air ducts and loose particals clinged to the coils while the A/C was running after the cleanning was done.#3....

You never called us back to reclean or inspect or investagate. You just totally asked for a refund.#4. You never hired us directly. (you are the 3rd party)#5. You never paid us directly (also being the 3rd party)#6. Reporting us to the Revdex.com under the circumstance was very unprofessional. It was out of anger.#7. I feel we owe you no refund under the above circumstances. [redacted]Perfection Handyman Services LLC

I am sorry but when I get back to work on the 17th or 18th I will put together our Agreement with [redacted]. I do see that [redacted] cashed the $300.00 check that we agreed on then she would handle this with another company. My father passed away on August the 6th. I will respond again to you and...

Ashley.Today is Monday 8/17/2015 This if from [redacted] the owner of our company. We moved your electrical wiring approx 8 feet from your new oven location. You needed more electrical work for stove and hood vent and this is why we called our licensed electrician. He told you that you really need a new home run, from the electrical box after he looked at your appliances.  We mailed out a refund check for the total amount of electrical work in the amount of $300.00 that Perfection Handyman charged you. Why are you complaining? Many people would love a company like Perfection Handyman that would give refunds. People like you make other companies look bad, your disgruntled and mad because its going to cost you more and I really don't know why you filed a complaint. You received a refund that was agreed upon and you cashed it. That was final.
[redacted] Owner[redacted] Office Controller

Dear [redacted]I called you today in hopes of discussing this complaint. I see you would rather go threw someone else. I wish you had called us just after the job or during the job when [redacted] was doing your roof. When I received your letter I was shocked at everything that I was supposed...

to of said to you. I never said that you would be getting 2 coats of elastimeric. I am not a contractor nor a roofer. The 5 year warrenty is only on new roof replacement. I seen where [redacted] had written on your paperwork that the elastemeric is warrented for 5 years. We would of course take care of leaking problems. Note at the bottom of our paperwork that you received it says 2 years on workmanship. [redacted] is a very hard and fast worker, time is money to [redacted]. If he did not look at your gutters or write up a bid for your gutters then Please why didnt you call us back so we could take care of it. Your roof coating will stick to your roof.Customers are our eyes and ears on these jobs so when you did not call to let us know sometime we thought everything is GOOD. I still dont understand the certified letter. Like I tried to do today call us and lets get someone to look at your gutter problems.

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

 

 In response to your letter dated 01-15-14:

 

1.     I  did notify

the company immediately of

the problem and I

d id one better

then

a phone call,

I did it by certified mail.  This was

so there

can be no

questions

of who said

what.

2.      I can only guess that the response is from[redacted] as I wasn't privy

to the original

correspondence. She states she never said

that my roof

would get two coats or be warranted for 5 years.

Well she did say that or I wouldn't of agreed

to the j

ob. Al

so [redacted] confirmed it on his voice

mail to me on 12-13-13.  He admits that[redacted] was correct in saying

the roof would be coated twice and be warranted for

5 years.  I have this message saved on my

cell p hone if the

Revdex.com would

care to listen to it.  He al so

said,

on this voicemail , that

he swept my roof

and checked m y gutters, which he didn't.  He

was only on the roof a total of 1 hr and 15 minutes.

It I s impossible for him to competently do all he said he did

in that

amount of time.

3.     [redacted] states

that my roof coating will stick

but right above that she states she is

not a contractor

nor a roofer. [redacted] stated on the 12-13-13 voice mail that

if he hadn’t of swept the

roof the

material would not stick.

Well he didn't and

that

has

been my main concern.

4.     

This issue could have been solved

very simply without involving the

Revdex.com by Mr. Goodman responding to

my letter of 12-11-13 with

the

agreed to 5 year

warranty. I am very puzzled that [redacted] voice is not heard

in this. Does he still

exist?

5.      My

roof job was

done incompetently, the customer service

has been

atrocious, I

want nothing

More to do with this company and I want

my money back. I feel I am

going to

have

to have

the product [redacted] applied removed and

reapplied correctly. This is probably going to cost me twice what I have

already paid.

this this is completely incorrect information. They quoted me $50 and then the installer only connected a few wires and left because I refused to pay $95 for them to install a fan which I knew how to install. Additionally, the installer did not even connect the wires for the light correctly. The owner told me he would take care of it that has not called me at all to arrange for that. On top of all that the woman who wrote the response told me they would send me $25 back. Not only did they not do so but they did not inform me that they were not going to do so. I am so insist that they return the $25. I am certain they will not so I would like this complaint to represent the fact that they are completely irresponsible, have not replied to my request, have not fulfilled either of their two promises to me, and I have written a very bad Yelp review of them as well as complaining to the Revdex.com. I am certain I will get nothing from them but I would like the Revdex.com leave this as a unresolved dispute from a business that is being incredibly uncooperative

IM SORRY [redacted] FOR NOT GETTING BACK TO YOU. IN RESEARCHING YOUR JOB, WE DID EVERYTHING YOU WANTED, YOU HAD CALLED FOR A CEILING FAN INSTALL AND WE SOMEHOW SOMEWAY INSTALLED WITH YOUR INSTRUCTIONS HALF A FAN INSTALL. WE INSTALLED THE MOTOR AND THE REMOTE. WE QUOTED YOU $95 INSTALL AS A NORMAL CEILING...

FAN INSTALL BUT YOU CALLED THE OFFICE AND TOLD US WHAT YOU HAD TONY TO DO FOR YOU. WE DID NOT ASSEMBLE THE FAN BLADES SO I FOUND OUT IT WAS HALF A CEILING FAN. WE ALL AGREED ON CHARGING YOU $50. WHEN YOU HAD CALLED ME ON A WEEKEND TO COMPLAIN ABOUT THE COST, YOU WERE SO ANGRY THAT I COULD NOT CALM YOU DOWN IN ORDER TO UNDERSTAND WHAT YOU NEEDED OR WAS SAYING. IT WAS MY MISTAKE TELLING YOU THAT I WOULD SEND YOU A $25 CHECK BEFORE I INVESTIGATED THIS JOB. WE DON'T EVER INSTALL A CEILING FAN FOR $25. THIS IS WHY I SAID $50 WAS FAIR. I STILL DON'T UNDERSTAND WHY WE ONLY INSTALLED A CEILING FAN WITH OUT ADDING THE BLADES AND COMPLETING THE JOB. I WOULD'NT MIND KNOWING THE REASON YOU ONLY WANTED US TO INSTALL THE MOTOR FOR A CEILING FAN RIGHT OUT OF THE BOX THAT WAS SUPPOSE TO BE NEW? WAS THIS CEILING FAN NEW OR USED?

Attn. [redacted] Perfection Handyman Services LLC
Our responses are listed below:#1. The coil cleanning from Perfection Handyman Services did happen. If the cleaning was completed as promised, why were the coils still clogged one month after cleaning, which did not allow the HVAC unit to function properly? #2. The Pictures you sent us looks like somebody disturbed some of the air ducts and loose particals clinged to the coils while the A/C was running after the cleanning was done.The photos that were taken after our contractor just began cleaning the coils. #3. You never called us back to reclean or inspect or investagate. You just totally asked for a refund.We let you know that we already paid for the service call for the contractor to check our HVAC unit.  In addition , as my husband advised your secretary, that our contractor could not determine if the HVAC unit was working properly, until the cleaning had been completed.  Finally, we no longer had confidence in your work, since were advised that the cleaning was complete and the HVAC unit was in working order, before we closed on our home.  #4. You never hired us directly. (you are the 3rd party)The work was done as part of our real estate contract.  If necessary, we will pursue this with the realtor and sellers, who did pay you.  #5. You never paid us directly (also being the 3rd party)
#6. Reporting us to the Revdex.com under the circumstance was very unprofessional. It was out of anger.We advised you that we were going to contact the Revdex.com if the situation was not resolved correctly.  A Revdex.com report was completed in an attempt to resolve the matter, since you are unwilling to remedy the situation. #7. I feel we owe you no refund under the above circumstances.If you are unwilling to refund the service fee we had to pay for work that was not completed correctly, we will pursue this in small claims court if necessary.   

Regards,

Dear [redacted],We at Perfection Handyman stands by our work and had you called us when you were having paroblems with your A/C we would of come and completed a check up and took care of all your needs at that time.You did not hire us for the job but we would of for sure made it right if there were anything incomplete.

Review: I hired perfection handyman services because they are licensed, bonded, and insured. I needed a wall removed in my kitchen was moving my fridge to where my oven was located and vice versa, which required electrical work. I asked up front if they had all of the skills from removing the wall to electrical wiring to carpentry to tile work and was assured they did.

The contractor that worked on my home finished part of the job and moved to North Carolina. I proceeded to go back to the company and have someone else that works for them come out and give me the next 'phase' of the project's estimate and I could tell they noticed something was wrong. They told me they wanted to bring in a certified electrician, so I let them bring theirs and then the electrician said they did not wire it correctly. Now they have wires sitting in my wall and wires spliced incorrectly and want to give me a credit for $300 - the entire job was over $2,000.

They want to disconnect the wires and make me responsible for paying for the electrician to do the rewire...a rewire that would not be necessary if they did it right the first time. The re-running of new wires from the breaker box will cost thousands.

I'm not an electrician and I hired these guys to a do a job and you trust them to do the job to code and now I'm terrified my house is going to burn down and I'm left without a working appliance.Desired Settlement: I want the certified electrician to run the wire the way it's supposed to have been run. I do not want to be left with a fire hazard and they are messing with 240V! I don't want to pay anything for them to fix this and yes, I feel for botching the job they should give me at LEAST the $300 credit on top of fixing the job. I want this company investigated and the filed complaint to stay on their record and it be known that they can not be trusted to do electrical work.

Business

Response:

I am sorry but when I get back to work on the 17th or 18th I will put together our Agreement with [redacted]. I do see that [redacted] cashed the $300.00 check that we agreed on then she would handle this with another company. My father passed away on August the 6th. I will respond again to you and Ashley.Today is Monday 8/17/2015 This if from [redacted] the owner of our company. We moved your electrical wiring approx 8 feet from your new oven location. You needed more electrical work for stove and hood vent and this is why we called our licensed electrician. He told you that you really need a new home run, from the electrical box after he looked at your appliances. We mailed out a refund check for the total amount of electrical work in the amount of $300.00 that Perfection Handyman charged you. Why are you complaining? Many people would love a company like Perfection Handyman that would give refunds. People like you make other companies look bad, your disgruntled and mad because its going to cost you more and I really don't know why you filed a complaint. You received a refund that was agreed upon and you cashed it. That was final.