Performance Chrysler Jeep Dodge Columbus

on February the first I called and made arrangements to have my motor mounts changedThat was days ago Performance scheduled my appointment for today Tuesday 2/9/yesterday they called to confirm my appointment and make sure I was still comingLet me be clear, I made an appointment to have my motor mounts changed in detail motor mounts changed and an oil changed if the Jeep needs itThat being said, I left Work early today drove across town and arrived at Performance Chrysler Dodge Jeep Ram at around 11:I pulled in and started talking to Brett L [redacted] a service writer who informed me I need an appointmentHe was very polite and I told him I had an appointment and also confirmed it yesterday when they called meBrett said excuse me I have to go talk to a manager and left for a few minutesBrett returned and told me they did not have me on the schedule he could not find a manager to help us and they did not even have the parts to fix my Jeep and he would have someone call me laterHe had someone bring my Jeep back around and I leftjust keeping you informedPSWas just wondering if the public can read these correspondencesThanks

Once the jeep is fixed and working properly I will accept the dealers responseI am just waiting until the work is complete on the vehicle before I accept

Our Delaware store has been in touch with Mrs [redacted] and will be picking the vehicle up today and getting her a loanerThe work will be started tomorrow for the repair

I only use cruise on tripsSept 8-I traveled to Johnstown PA and found that the cruise would not workOn previous trips, before 8=21=17, it worked This trip accounts for a big part of the miles.Regarding the beauty cover - While waiting for the recall repair to be made the service agent told me "the van was ready"A few minutes later came back and said they needed to "find my van"They, Performance, had a mix-upI contend the mix up had something to do with the missing beauty coverIt took about a half hour to find my van

We are working on getting Mr [redacted] his title as we have paid the vehicle off and are waiting on the credit union to send us the title and as soon as we get it Performance CDJ will process right away and if needed will provide another temp tag if it expiresI attached our service work order we did a fair amount of work to the truck, brakes,tires,decarbed and so on, also I attached a Car fax on what warranty is remaining and as you can see Mr [redacted] has months or 3,miles left on his drivetrain and months and 23k miles on the emissions

Just spoke with [redacted] 9/18/ 4:PM and let him know that I found him in the system (under [redacted] ) and verified they did purchase the poly steel package that has not been completed yet.I have him set up for 9/23/ to get the poly steel completed and also he will have a loaner car to drive while we are completing the workApologized for the issues but fit him in the schedule as soon as possible even though it is full [redacted] seems ok with what we have set up for time lines

This matter seems to have been complete, because Mr [redacted] emailed me on May 6th and said that is account has been credited for the warranty

My name is Ted J [redacted] and I am General Manager of PCJD, LLC dba Performance Chrysler JeepDodge RAM ("PCJD)I would like to acknowledge receipt of the Revdex.com ComplaintID# [redacted] regarding [redacted] and his recent purchase with PCJD ("Complaint")Followingmy investigation into this matter, I have concluded the following.On or about September 4,2017, [redacted] purchased a Certified Pre-owned Jeep GrandCherokee Limited, VIN# [redacted] ("Vehicle") from PCJDThis Vehicle was sold with acertified pre-owned warranty ("Warranty"), plus [redacted] purchased a service contract ("ServiceContract")Shortly after taking delivery of Vehicle, [redacted] experienced problems with what hebelieved to be the wheel bearings and the alternatorHe contacted PCJD and was instructed tobring the Vehicle back in for further inspectionPCJD provided [redacted] a loaner vehicle, at nocost to him, and inspected the VehicleThe technician found that the right front wheel bearing wasnoisy and that the left rear toe link was bentPCJD replaced the right front wheel bearing, the leftrear toe link and performed an alignment, all at no cost to [redacted] .Regarding the alternator, [redacted] mentioned that there was a whistling noise in the alternator;however, the sound was so faint it could only be detected when the radio and air conditioning wereturned off without noise from any trafficUpon inspection, PCJD found that the light whistling noisecame from the intake area and is common on engines like this VehicleThe technician found nodefective parts indicated at this time and the Vehicle was performing as designedShould [redacted] experience further problems with his alternator, we ask that he bring his Vehicle in to PCJDand any covered repairs will be performed under the Warranty or Service Contract.Thank you in advance for your anticipated cooperation and assistance with this matterVery truly yours,Ted J [redacted]

[redacted] came into the dealership AFTER her original complaint and her credit is not as good as it was when she originally purchased a vehicle, so we cannot get any financing for herAlso she is no longer being cooperative with us, Ms [redacted] will not return ANY phone calls as we have tried countless times to reach out to her, and try to come up with a solutionWe are requesting this case be closed as she is not cooperating with us to try to come up with a solution

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to note however that if [redacted] s did call I was left no messagesI would have happily returned his message had I been left oneGiving CJD the benefit of the doubt, perhaps there was a technical issueI did send several unanswered emails though, so there were multiple ways to get in touch with meAdditionally, I was never told about sending them off to NAPA, nor that there would be an additional charge to do soThis being said, I appreciate Performance CJD righting a wrong

I am rejecting this response because: Vehicle has been "in service" for days with no communication on the issues with the vehicleThis response also ignores the fact that the car claimed to have been certified when the reports were clearly falsifiedThis car should never have passed the certification and should never have been allowed off of the lot Regards, [redacted]

First off, while the monetary value I am requesting is not what I personally spent to fix the vehicle, it does make up for the decreased value of the vehicle There is a significant difference between purchasing a Dodge Durango with 3,miles on it in perfect condition, and buying a Dodge Durango with 3,miles on it that has had body work done to it One is clearly held at a lower value than the other; however, I purchased it for the same price as if it were not When I first began showing interest in my particular vehicle, the salesman assured me that the price was the lowest they could go because of how great of a condition the vehicle was in Obviously after finding out about the damage to this vehicle, the value significantly decreased I stressed to the General Manager, [redacted] , that I would not have purchased the vehicle had I known about the damage I have never received such poor service from a company who showed no sympathy or any interest in fixing the situation This leads me to my next point of the “several solutions” that I was supposedly offered according to *** I would love to know what multiple solutions were offered to me, because [redacted] only offered one solution after multiple e-mails: three years’ worth of oil changes He should know that I do not live anywhere near the Columbus area, and do not plan on driving 2-1/2+ hours just for an oil change Furthermore, I would only need two oil changes in the next three years, so this “solution” is, at most, an estimated $value, which is merely insulting I have attached the e-mail chain between Ted Johnson and me with only one solution Which leads me to my next point It is now April 7th (I purchased my vehicle on January 31st) and I STILL have not received the owner’s manual and other brochures that typically come with a newly purchased vehicle Furthermore, I also asked for a complete copy of my records that are on file at the dealership because I suspect I did not receive copies of all of my paperwork in January I’m not sure why this is a difficult task to complete either, but I have not received these as of yet Finally, I spoke with multiple representatives at both Dodge and Mopar customer service who all told me that Dodge dealerships are able to see ALL service history on a vehicle, including body work, as well as work that was performed at another dealership So either Performance CDJ is lying when they say they are unable to see such history (which I have attached), or I cannot be held liable for their lack of technology or knowledge of the companies they represent I will gladly air my grievances with both of these companies as well, because obviously Performance CDJ is not a good representative of their brand Body work that doesn’t go through an insurance company will not show up on a Carfax, but will show up on a service history that is tied to a VIN So when I specifically asked for the vehicles FULL SERVICE HISTORY, I expected to see more than the service history that was solely performed at Performance CDJ; because I did not receive any other history, I presumed that nothing else was done to the vehicle knowing that is was only previously owned for two months Much to my surprise, I found a much more detailed history when I made a Mopar account It seems unrealistic for a customer to be able to see a more detailed service history than what a dealership can see, and my calls to both Dodge and Mopar both confirmed my beliefs This situation is beyond unacceptable Attachements (3): Emails between [redacted] and [redacted] Mopar account service history; invoice from [redacted] Dodge dealership indicating service in question

Mr [redacted] has an attorney involved now and we are in the middle of litigationSo I assumed that trumped the Revdex.com complaint.Ted J [redacted] General ManagerPerformance CDJR of Columbus#Volume Dealer in Central Ohio

Dear Mr***,My name is Ted J [redacted] and I am General Manager of PCJD, LLC dba Performance Chrysler Jeep DodgeRAM ("PCJD")I would like to acknowledge receipt of the Revdex.com Complaint ID# [redacted] regarding [redacted] and his recent purchase experience with PCJD ("Complaint*)Following myinvestigation into this matter, I have concluded the following.On or about April 20, 2017, MrR [redacted] purchased a Certified Pre-owned [redacted] Truck,VIN# [redacted] ("Vehicle") from PCJDMrR [redacted] reviewed and signed the [redacted] Report,which shows that the Vehicle was in good working condition (see attached)MrR [redacted] also reviewed andsigned the Certified Pre-owned Vehicle lnspection Checklist, which shows the areas of the Vehicle that wereinspected in order to sell this as a Certified pre-owned vehicle (see attached)The items on this checklist werein good working order at the time of sale to MrR***.In his Complaint, MrR [redacted] claims that the Vehicle had been in an accidentAlong with visual inspectionduring the certification qualification, PCJD relies heavily on two (2) vehicle reports in verifying the condition ofused vehicles [redacted] , which is well known to the public, showed this was a one owner vehicle and did notindicate any accidents or other damage to the VehicleThe second is a report from FCA Dealer CONNECT;which is known as VIP Summary Report ("Report")This is a report from the manufacturer that providesinformation on the vehicle such as ownership, vehicle maintenance history, warranty information, recall history,and special features and other information regarding the vehicleWhen reviewino this ReoortPCJD found noindication that this Vehicle had ever been in an accident, nor had any major repairs that would suggest damageto the fenderAlong with these reports, MrR [redacted] had ample time to inspect the vehicle and get a secondopinion as to the condition of the VehicleMrR [redacted] approved the condition of the Vehicle at the time ofpurchaseTherefore, PCJD does not believe a replacement fender is warranted.In his Complaint, MrR [redacted] states that he has been pulled over for a faulty/damaged driver side headlightAtthe time of inspection, PCJD found the headlight to be in good working orderHowever, since the time of hisComplaint, PCJD has offered to replace the headlight at no cost to MrR***However, PCJD has not heardback from MrR [redacted] to schedule the installationIf MrR [redacted] prefers, PCJD can ship the headlight directlyto his residencePlease have MrR [redacted] contact me at ###-###-#### to make arrangements for shipment ofthe headlight.Thank you in advance for your anticipated cooperation and assistance with this matterIf you have anyquestions, please feel free to contact me immediately.Very truly yours,PERFORMANCE CHRYLSER JEEP DODGE ***Ted J [redacted] General Manager

The last time this vehicle was in was October with concerns of a transmission issue The technician verified that there were transmission fault codes but since it was replaced at [redacted] which has warranties on all of their transmissions so the customer was advised to go to them because it would be under warranty with these codes because they are internal transmission faultsThe lock out mode has been fixed from what I can see on the attached ROs We are not sure if the customer has taken the vehicle to the transmission shop for the internal transmission issuewe do not have anything in writing showing that the previous GM agreed to pay and have no documentation to go back to

We do apologize for the inconvenience and want to make this vehicle as it should be after the repair We will bring a loaner van to your place of work or home to get things swapped over you will not have to make another trip to the dealership We will inspect the noise and heating/ac concern and get the vehicle fixed properly then deliver back to your home or work Which ever place will be the most convenient for you.Also we will look into something to compensate for the time and the frustration.Again we apologize and want to make the vehicle perform as it was designed

We have spoken to our customer todayHe brought the truck in because it wasn't runningWe took a fuel sample and we could see debrisThe tubes were agedThe fuel injection pump was internally contaminatedThe whole system was contaminatedIn our original estimate, we indicated there may be other issuesWe're recommending that all injectors be replacedSome of the repairs are completedHe is disputing our original quote, so we faxed over all of the info last Friday for him to reviewWe'd like him to come in to the shop and sit down with our Service Director

We are sorry for the inconvenience of the time span with the reimbursement The agreement was made to reimburse and we are sticking to what we promised The check was cut Wed 10/11/and mailed out 10/12/depending on mail Mr*** should receive the check today Fri 10/13/ or Monday 10/16/17We apologize for the time length once again we did not intend for it to take this long

In regards to [redacted] *** our S [redacted] , has tried calling him numerous times and has left numerous messages for him and Mr [redacted] has yet to return any calls. [redacted] also spoke with the customer while his vehicle was here, and he was advised our... machine was down, and asked if he wanted new rotors, wanted to wait until our machine was fixed or was okay with us sending it to Napa to have them fix them. The customer stated he did not want new ones and was okay with us sending it to Napa. We will reimburse Mr. *** $100 and give him a free oil change for the inconvenience. Thanks you for your time.

We apologize once again for the issues we have caused and have done items to help each time with what issue we caused The mechanic you took it to said that it was a leaking power steering cooler which was replaced and unfortunately we do sometimes get parts that are bad from the factory and the part will need to be replaced at a dealer under a parts warranty from Mopar Once again we apologize for the first two issues and we have done items to help because of our mistakesThe third time we helped out by only having you pay parts or labor due to the part found leaking was not covered under Chrysler powertrain warranty but only basic warranty which had been expired and we wanted to do something for the previous issuesWe will have to replace the part or we have a dodge dealer in [redacted] that can perform the replacement of the bad part as well They can provide a loaner and bring it to you and transport all of the vehicles back and forth for when the work is completed