Performance Chrysler Jeep Dodge Columbus

This matter has been resolved..

Yes we would be willing to.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to note however that if [redacted]s did call I was left no messages. I would have happily returned his message had I been left one. Giving CJD the benefit of the doubt, perhaps there was a technical issue. I did send several unanswered emails though, so there were multiple ways to get in touch with me. Additionally, I was never told about sending them off to NAPA, nor that there would be an additional charge to do so. This being said, I appreciate Performance CJD righting a wrong.

We have repaired the vehicle at no charge to the customer and have completed the recalls because Chrysler released the parts for dealers. The work was completed on 11/16/15  and the customer has came to pick the vehicle upIs the vehicle still performing properly?

I appologize there was a bit of a mix up here at the store. The mix up was generated so we could position ourselves to do a better job in the customer service department, to help make sure things like this dont happen. I will issue you a check today and mail it if you would like. If you would like...

me to have it here for you to pick up I can do that as well but I would prefer not to go the route that puts you out running another arron the most. My number is 614)[redacted] and I will be here all day. Sorry again for the inconveinance and I promise we will do better everyday!

We apologize once again for the issues we have caused and have done items to help each time with what issue we caused.  The mechanic you took it to said that it was a leaking power steering cooler which was replaced and unfortunately we do sometimes get parts that are bad from the factory and the part will need to be replaced at a dealer under a parts warranty from Mopar.  Once again we apologize for the first two issues and we have done items to help because of our mistakes. The third time we helped out by only having you pay parts or labor due to the part found leaking was not covered under Chrysler powertrain warranty but only basic warranty which had been expired and we wanted to do something for the previous issues. We will have to replace the part or we have a dodge dealer in [redacted] that can perform the replacement of the bad part as well.  They can provide a loaner and bring it to you and transport all of the vehicles back and forth for when the work is completed.

I spoke with [redacted] the representative from [redacted] and we are working together on a solution to pick up the slack and become proactive in how we respond to our customers needs.  This is a very high priority of mine to make sure we keep their experience as posative as...

possible so I can keep their business now and in the future!

We do apologize for the inconvenience and want to make this vehicle as it should be after the repair.  We will bring a loaner van to your place of work or home to get things swapped over you will not have to make another trip to the dealership.  We will inspect the noise and heating/ac...

concern and get the vehicle fixed properly then deliver back to your home or work.  Which ever place will be the most convenient for you.Also we will look into something to compensate for the time and the frustration.Again we apologize and want to make the vehicle perform as it was designed

We are working on getting Mr [redacted] his title as we have paid the vehicle off and are waiting on the credit union to send us the title and as soon as we get it Performance CDJ will process right away and if needed will provide another temp tag if it expires. I attached our service work order we did...

a fair amount of work to the truck, brakes,tires,decarbed and so on, also I attached a Car fax on what warranty is remaining and as you can see Mr [redacted] has 30 months or 3,456 miles left on his drivetrain and 66 months and 23k miles on the emissions.

Dear Mr. [redacted],My name is Ted J[redacted] and...

I am General Manager of PCJD, LLC dba Performance Chrysler Jeep DodgeRAM ("PCJD"). I would like to acknowledge receipt of the Revdex.com Complaint ID#[redacted]regarding [redacted] and his recent purchase experience with PCJD ("Complaint*). Following myinvestigation into this matter, I have concluded the following.On or about April 20, 2017, Mr. R[redacted] purchased a Certified Pre-owned 2012 [redacted] 1500 Truck,VIN#[redacted] ("Vehicle") from PCJD. Mr. R[redacted] reviewed and signed the [redacted] Report,which shows that the Vehicle was in good working condition (see attached). Mr. R[redacted] also reviewed andsigned the Certified Pre-owned Vehicle lnspection Checklist, which shows the areas of the Vehicle that wereinspected in order to sell this as a Certified pre-owned vehicle (see attached). The items on this checklist werein good working order at the time of sale to Mr. R[redacted].In his Complaint, Mr. R[redacted] claims that the Vehicle had been in an accident. Along with visual inspectionduring the certification qualification, PCJD relies heavily on two (2) vehicle reports in verifying the condition ofused vehicles. [redacted], which is well known to the public, showed this was a one owner vehicle and did notindicate any accidents or other damage to the Vehicle. The second is a report from FCA Dealer CONNECT;which is known as VIP Summary Report ("Report"). This is a report from the manufacturer that providesinformation on the vehicle such as ownership, vehicle maintenance history, warranty information, recall history,and special features and other information regarding the vehicle. When reviewino this Reoort. PCJD found noindication that this Vehicle had ever been in an accident, nor had any major repairs that would suggest damageto the fender. Along with these reports, Mr. R[redacted] had ample time to inspect the vehicle and get a secondopinion as to the condition of the Vehicle. Mr. R[redacted] approved the condition of the Vehicle at the time ofpurchase. Therefore, PCJD does not believe a replacement fender is warranted.In his Complaint, Mr. R[redacted] states that he has been pulled over for a faulty/damaged driver side headlight. Atthe time of inspection, PCJD found the headlight to be in good working order. However, since the time of hisComplaint, PCJD has offered to replace the headlight at no cost to Mr. R[redacted]. However, PCJD has not heardback from Mr. R[redacted] to schedule the installation. If Mr. R[redacted] prefers, PCJD can ship the headlight directlyto his residence. Please have Mr. R[redacted] contact me at ###-###-#### to make arrangements for shipment ofthe headlight.Thank you in advance for your anticipated cooperation and assistance with this matter. If you have anyquestions, please feel free to contact me immediately.Very truly yours,PERFORMANCE CHRYLSER JEEP DODGE [redacted]Ted J[redacted]General Manager

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is still not satisfactory to me., but I am left with no other option.Please make the check out to [redacted] and mail it to [redacted] Dr. Columbus, OH 43235.

My name is Ted J[redacted] and I am General Manager of PCJD, LLC dba Performance Chrysler JeepDodge RAM ("PCJD). I would like to acknowledge receipt of the Revdex.com ComplaintID#[redacted] regarding [redacted] and his recent purchase with PCJD ("Complaint"). Followingmy investigation into this matter, I have concluded the following.On or about September 4,2017, [redacted] purchased a Certified Pre-owned 2014 Jeep GrandCherokee Limited, VIN#[redacted] ("Vehicle") from PCJD. This Vehicle was sold with acertified pre-owned warranty ("Warranty"), plus [redacted] purchased a service contract ("ServiceContract"). Shortly after taking delivery of Vehicle, [redacted] experienced problems with what hebelieved to be the wheel bearings and the alternator. He contacted PCJD and was instructed tobring the Vehicle back in for further inspection. PCJD provided [redacted] a loaner vehicle, at nocost to him, and inspected the Vehicle. The technician found that the right front wheel bearing wasnoisy and that the left rear toe link was bent. PCJD replaced the right front wheel bearing, the leftrear toe link and performed an alignment, all at no cost to [redacted].Regarding the alternator, [redacted] mentioned that there was a whistling noise in the alternator;however, the sound was so faint it could only be detected when the radio and air conditioning wereturned off without noise from any traffic. Upon inspection, PCJD found that the light whistling noisecame from the intake area and is common on engines like this Vehicle. The technician found nodefective parts indicated at this time and the Vehicle was performing as designed. Should [redacted] experience further problems with his alternator, we ask that he bring his Vehicle in to PCJDand any covered repairs will be performed under the Warranty or Service Contract.Thank you in advance for your anticipated cooperation and assistance with this matterVery truly yours,Ted J[redacted]

We are still offering the $500 to Mr. [redacted] by check  with no documentation.

I am rejecting this...

response from the business because their statements are outright lies. They have cleaned the car more than twice and I have left the shop with issues every time they have attempted to resolve the concerns. The last time I picked up my car the scratches were not covered completely in the drivers door jamb and I found several other other concerns with the paint as me and the advisor tony did an inspection of the repairs. Tony called for the detail manager so We could show him the problems. That's when he informed me that he was never told to get the scratches out of the car. He took the car back to try to get the scratches out and when he was done with the car he then informed me that he couldn't get the scratches out due to the sill plates that were installed to cover the scratches.then I asked why my oil was not changed as I requested when dropping the car off. Then I had to wait while they did a complimentary oil change. I didn't ask for it to be free but he gave it to me for free for all of the problems that I have been dealing with. the service advisor tony asked me if we were all good with the car. I told him no that I was only taking my car because my wife and I had plans that weekend and was going out of town,so as of right now my wife and I were going to try and enjoy ourselves and this would all be continued when we got back next week.I had to further clean up the car when I got it home Thursday after leaving the dealer. There was rubbing compound inside the drivers door area and inside the drivers seat area. That is when I discovered the cigarette burn in the headliner of the car and the paint was now burned thru with the buffer in the drivers door jamb and also in the rear of the car by the right rear corner of the trunk lid. I was so fed up with the additional problems now I tried contacting the the owner/president Bruce D[redacted] of the dealership. I was informed by his secretary that he was in California at a Honda conference and wouldn't be back until Monday 6-27-2016.I drove to his Honda dealership on 6-29-2016 to personally meet with him but I was told he was not in his office. I left a message for him to call me and left a brief mention of my concerns. After waiting almost a week for him to call me I followed up with an email to him on 7-5-2016 completely detailing all of the concerns,all of the attempts by his dodge dealership to resolve the problems but only made them worse.I will forward this email to the Revdex.com and all of the other documentation that I have regarding this complaint.still to this day I have not received any further contact from him or his dealership personnel.the response from the dealership about this complaint are completely untrue and totally misrepresent how serious these issues have turned into.its not about getting the car cleaned up or detailed. It's about how the management of the business has treated someone that spent a lot of money on a car and did not seriously try to resolve the somewhat minor issues that were present at the time of sale.they have now successfully ruined the paint on my car seriously devaluing the vehicle.they have created more issues with the car since the purchase (burning a hole in the headliner with a cigarette). They have lied to me about the exhaust repairs that should be covered under warranty.they never told me that they replaced the exhaust with a different unit that it came with before the sale of the car. I had to be told by a different dealership that the selling dealer replaced the exhaust and that is why it is making the drone noise. I went to the selling dealer to complain about the exhaust and was never told about them replacing the exhaust prior to taking my car somewhere else for warranty repairs and then they told the second dealer that they replaced the exhaust which Was causing the problem to begin with.performance dodge either lied to me or they lied to the other dealer about the exhaust issues.this complaint is now about the dealership purchasing the car back for the devaluing of the vehicle due to the paint and exhaust issues and the total disregard for their customers. Thank you very much,[redacted]

I have hired counsel and they have currently sent the dealership an offer letter of resolution. Hopefully this matter can be resolved.

I am attaching where it shows they pulled up my credit several times.  The only credit card I applied for wad Chase

I have called and left the customer a voice mail on 10/24/14 at 11:35am at number 614-[redacted] to introduce myself and see what issue was going on and what I can do to help or if any changes need made.  I will call them back later today if I have not heard from [redacted] before I leave for the day

In regards to [redacted] our S[redacted], has tried calling him numerous times and has left numerous messages for him and Mr[redacted] has yet to return any calls. [redacted] also spoke with the customer while his vehicle was here, and he was advised our...

machine was down, and asked if he wanted new rotors, wanted to wait until our machine was fixed or was okay with us sending it to Napa to have them fix them. The customer stated he did not want new ones and was okay with us sending it to Napa. We will reimburse Mr. [redacted] $100 and give him a free oil change for the inconvenience. Thanks you for your time.

Thank you for bringing this to our attention. Our records reflect the Title was mailed on 5.24.17. The issue date was 5.25.17, with no lien attached. However, if the customer had additinal questions or concerns, we're happy to help. Just give us a call ###-###-####. Drew H[redacted]Sales Manager

I TOLD THEM THAT THERE WAS MULTIBLE CODES NOT JUST A # 5 MISFIRE BUT A ,LOOSE OR MISSING GAS CAP CODE A,RANDOM MISFIRES, LOW THRESHHOLD (O2 SENSOR)  A #5 MISFIRE READING WOULD NOT CAUSE ALL THESE OTHER CODES TO APPEAR!!!!! THEREFORE PERFORMANCE DID NOT COMPLETE OR DO AS ASKED!!! THEY WERE MORE WORRIED ABOUT THE RECALL REPLACEMENTS(WHICH THEY BANGED UP THE COVER ON THE STEERING WHEEL COVER),THAN MY PROBLEM. THEREFORE THE JOB WAS NOT DONE AS REQUESTED  !!!!!!!
ALSO WHEN I DELIVERED MY TRUCK THERE , NO CODES WERE BEING DISPLAYED AT THAT TIME ,ONLY ON PICK-UP,PLUS THE BATTERY TERMINALS WERE LOOSE. JOB NOT COMPLETED OR DONE AS REQUESTED!