Performance Portfolio Management, Inc.

I have removed phone number *** *** ***No further calls will be made to that number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I sent several emails with medical proof of reason of terminating my membership and cc the Revdex.com on these emailsPortfolio mgt is lyingThese emails are in my inbox and when I called, they told me they got my email and closed my accountI've been calling the gym, they continue to be uncoopetive or unavailable to resolve the situationFor the recordIt's 80.00! I do not owe them moneyIt's pennies they're asking forIt's just principal I'm fighting for and because it's completely fraudulent! I cancelled in April 2011, I paid in full the extra days via contract and they continued to charge me there after.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never denied that I didn't sign a contractI did send a letter certified mail like stated in the contract but supposively no one received it and I never got a callI figured all mail was received and everything was cancelled out since I was pregnant and couldn't go to the gym anymoreYes, your company did use foul language maybe you did not hear it but it was still very unprofessionalAfter four years of the gym never contacting me in regards to the past due this has now went into collections which is ridiculous since I've had the same number for years. If you read the many complaints against this gym in regards to "missing certified mail" you can see how many of us are being accused of never cancelling. ***I had no reason to keep the paperwork in which it stated a certified mail was deliveredI am completely upset that the gym would sell my past due to a collection agency and come back four years later harassing me and cursing me out. Yes, they have stopped calling, and my voicemail is just fine because everyone else leaves me voicemails with no issue except this companyI refuse to pay any amount and if this comes onto my credit I will be more than happy to file a lawsuit and get together everyone on yelp who is having the same issue to go in front of a judge
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have closed the account for *** * ***

I just reviewed *** account. Attached a copy of *** signed contract with our client. I also attached a copy of an email she sent to usAs a good faith gesture, I decided to close her delinquent debt I did not have to do this as our client states she indeed
has a debt and did not cancel according to the terms of her contractDue of her time spent writing us the email, because she was upset, and all the time she has been taking from my employees, I decided to close her accountHowever, since my kind gesture, she has been demanding a letter, and I have since found out that she has put in a complaint against Performance Portfolio ManagementI emailed her asking her to rescind her complaintAs I stated, I closed her account as a good will gesture, but after a complaint, I don't feel I should do thatMy kindness, is now taking up more of my time, just writing this email to you Here are our notes: Performance received a delinquent debt from *** *** on August **, 2015. We made an outgoing call on the following days: 08/**/1508/**/1508/**/15 08/**/25: *** called in to us and spoke to one of our representativesShe was extremely nastyWould not let our representative get a word inShe was argumentive and would not listen She said she would go into the gym and talk with them. On September *, 2015, *** stated she was going to the Gym, again, we were not notified by either the gym or *** with any documents to close her delinquency. September **, 2016, *** said she canceled the membership and will send over the proof (we never received)

We have called *** *** at the number she provided to our client, Synergy gym # *** *** ***, on the following dates: 09/**/15, 09/**/15, 09/**/15, 09/**/15, 09/**/15, 09/**/15, 09/**/15, 09/**/15, 09/**/15, 09/**/15, 09/**,15, 09/**/15 The voice mail for the above
number did not allow us to leave any messages. On 08/**/we sent out a letter to *** ***. I have never heard anyone in my office using "foul language" . *** *** states we do not have proof of her signing a contractI have attached the contract. *** *** also claims she canceled the membership years ago The contract was initiated years ago (10/**/11) and according to our client, it was never canceled within the guidelines of the signed contract. Resolution: We will not make any more phone calls to Tracy C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have closed *** ***'s fileShe was never reported to the credit bureausIf you need anything else, feel free to contact me. Thank you,*** ***

Please see attached contract that shows it was signed by consumer on Jan**, and was Pay As You Go Signed contract states cancellation policy, days prior notice and letter sent certified mail return receiptConsumer did not provide us with copy of signed return receipt
Our agency has spoken to debtor on 9/**/and 9/**/and advised that Synergy Gym does not have a cancellation letter on filePerformance Portfolio Management has not reported consumer to any credit bureausPPM will accept $as settlement on the debt over a month periodIf debtor does not want any calls we will not contactPlease advise if consumer accepts this offer. Sincerely,Kathy R***
Performance Portfolio Management*** *** ***
*** ***
*** ** ***
***

I did look up *** ***, and the phone number #*** *** ***, and have no record in our systemIf he is not the person we were trying to contact, then his name would not be in our systemIf the phone number # *** *** *** is not coming up in our system now, then it has been removedThe number
has been removed

Synergy Gym placed [redacted] account with our agency May 2016 for an outstanding balance. We sent the consumer a Debt Validation letter and made attempts to contact [redacted] within FDCPA guidelines to resolve the matter. On 07/**/16, we were notified by our client Synergy Gym that...

[redacted] paid the gym, and we have since closed her file. We will not make any more calls to her as the file has been closed.

In response to Anna Deng, the gym states that no cancellation letter was received. The consumer states that she was given a discharge agreement ? Does she have that?  Since my last reply, we have not contacted Anna D[redacted], and according to her response to you she has declined our 50% settlement offer over a 12 month period. Please advise of she would like to counter offer a payment plan to try and resolve this matter.  Thank you Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the...

matter has been resolved.
Sincerely,
[redacted]
PS. I have received a receipt from the gym saying I no longer have a balance with the gym but was not given documentation from Performance Porfolio Managment Inc. Jacqueline told the gym I will receive documents on their behalf from the Revdex.com.

We have closed Damian P[redacted] account. We have advised Synergy due to the age of the account, we will close no longer pursue collection efforts.[redacted] is the correct phone number for our office.[redacted] is a previous number from a prior location and is no longer in service.[redacted] was...

never a number for Performance Portfolio Management, Inc. [redacted] is also a number from a prior location we had.  Sorry for the inconvenience.

I have attached the contract we have been provided by our client. Per our client, the debt is valid and due. [redacted] never canceled his membership according to the terms of the attached contract. We have not harassed [redacted]. If he would like us to stop calling him, we can. Please know, that this...

debt has not been resolved, and remain in our office.  Thank you and have a nice day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Thank you for your response. I have determined that my complaint has not been resolved due to the following: The contract states a cancellation policy, 30 days prior with a letter sent certified mail receipt. A staff of Synergy fitness decided in May of 2014 that I was terminated from the gym with no further explanation. Therefore, a discharge agreement was made that I would no longer be returning. A verbal dismissal is as powerful and valid as a written discharge. However, I sent in a certified cancellation mail to Synergy Astoria anyway. Late 2015, I was contacted by Performance Portfolio Management about an outstanding balance without prior contact of settlement. Between May of 2014 and later 2015, there has been no contact, assumptions that they have received my certified cancellation notice, the receipt has been destroyed. I will not settle with a debt to Performance Portfolio Management with acknowledgement that I have not used Synergy's facility and or services. Additionally, this form of "scandal" has been quite normal with Synergy Fitness and PPM, please refer to [redacted] reviews to further evaluate their business. Moreover, I have not received any written communication from Synergy Fitness before I was transferred over to debt collectors PPM.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I am FURIOUS!!!! You have to fix this!!  Synergy REQUESTED that I leave the facility and NOT return, without ANY explanation. When asked for a reason, none was given. Please ask for May 2014 surveillance footage. The verbal DEMAND was made at the front desk by staff member as I have NEVER returned after. This should have been more than enough as they should have never contacted me afterwards. I WILL NOT allow this Synergy to SCAM me for services I did NOT use. As their rude and abrupt force removal of me was not enough, they continued to harass me for money. Their verbal boot is as equivalent as a cancellation. THEN I did them the favor of sending a certified mail of cancellation should they no longer harass me. AGAIN this is NOT enough!?!? Because they "lost" my mail and notified me 2 years later as they will assume I will no longer have the receipt. Please refer to [redacted] reviews as this is VERY common. As Revdex.com, you should be aware that this is unmoral and unacceptable. I have contact information of those who are experiencing the same exact outrageous claims. Synergy "never receives" all mails of cancellation.I will not be SCAMMED by Synergy. I will not make any payments for services I did not use. ESPECIALLY after I was demanded and forced to withdraw from their facility. I will only accept a settlement of my entire balance.    In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Just writing to let you know that my issue was resolved...

with Performance Portfolio management. I have received what I needed from the and no further action is required.