Performance Portfolio Management, Inc.

We have closed out [redacted] account . He needs to contact the Synergy gym  Thank you, Jacqueline M[redacted]

We have closed [redacted] file.

Review: Dear Revdex.com,

The collections agency:

Performance Management

Hired by [redacted], called me today for the second time since my initial complaint filed with Revdex.com (ID #[redacted]).

I informed them, as I did the first time, that these charges are fraudulent and that I properly cancelled my membership 4 years ago. I also told them to stop calling me, and that they are harassing me. The woman on the phone replied "[redacted]". I am concerned about my credit and these harassing phone calls. Should I hire an attorney? The amount falsely owed is very small. Im ready to hire and pay for a lawyer then give these crooks my money. In addition, I want to help stop this business as there are many others innocent like myself being harassed. please visit the [redacted] REVIEWS link below, you will see that this company is falsely charging many poor unsuspecting people. I hope for the sake of the people that the Revdex.com will do something about this criminal illegitimate business;

sincelry,

[redacted] ###-###-####

ps. you can call me, I would be more then happy to speak with someone in person regarding this issue.Desired Settlement: I would like these false charges cleared. Any damages done to my credit cleared. and STOP HARASSING PHONE CALLS.

Business

Response:

I just reviewed [redacted] account. Attached a copy of [redacted] signed contract with our client. I also attached a copy of an email she sent to us. As a good faith gesture, I decided to close her delinquent debt . I did not have to do this as our client states she indeed has a debt and did not cancel according to the terms of her contract. Due of her time spent writing us the email, because she was upset, and all the time she has been taking from my employees, I decided to close her account. However, since my kind gesture, she has been demanding a letter, and I have since found out that she has put in a complaint against Performance Portfolio Management. I emailed her asking her to rescind her complaint. As I stated, I closed her account as a good will gesture, but after a complaint, I don't feel I should do that. My kindness, is now taking up more of my time, just writing this email to you. Here are our notes: Performance received a delinquent debt from [redacted] on August **, 2015. We made an outgoing call on the following days: 08/**/1508/**/1508/**/15 08/**/25: [redacted] called in to us and spoke to one of our representatives. She was extremely nasty. Would not let our representative get a word in. She was argumentive and would not listen . She said she would go into the gym and talk with them. On September *, 2015, [redacted] stated she was going to the Gym, again, we were not notified by either the gym or [redacted] with any documents to close her delinquency. September **, 2016, [redacted] said she canceled the membership and will send over the proof (we never received)

Review: On Oct **, 2013, I received a call from a man at Performance Portfolio Management. He asked if he was speaking with [redacted] and I said yes. He told me his name (I didn't write it down) and where he was calling from. I asked what that was and he told me he was calling inform me that my delinquent balance with [redacted] was now in jeopardy of becoming a judgement on credit report. I started to explain why I stopped paying [redacted] and he began to talk over me (like a typical debt collector)and just kept saying "you signed a contract. Did you not sign a contract?" He was very antagonistic and wouldn't let me get a word in. I did get his attention when I told him he had violated the law by not stating the Mini Miranda. At this point we were both talking over one another until I terminated the call, but not before I told him not to call me anymore. Today, Nov **, 2013 I received another call from a different man, [redacted]. He also didn't read me the [redacted], I told him I was disputing this and he said "Good, I hate calling on these gym accounts anyway". He hung up. I was hoping he would give some instructions on their dispute procedure. guess notDesired Settlement: I would like this company to stop calling me and would like any and all negative remarks removed from my credit report. They are not collecting under the FDCPA. I never received anything in writing from them and I only got their address by googling their phone number. They are extremely unprofessional. I would like to thank you for reviewing my situation.

Business

Response:

[redacted]

I called [redacted] in November 2013 and apologized for call that upset her. I advised her, that her file with Performance Portfolio Management, Inc. has been closed. She has not been reported to any of the credit bureaus.

The two employees she had the complaint about are no longer with the company.

Since it has come to my attention that this has not been resolved, I have called [redacted] on numerous occasions. Every time I have called the only # that I have, ###-###-####. The phone has either been out of service or a recording that states the mailbox is filled, and no message can be left.

I have called [redacted] on the following dates:

01/**/14, 01/**/14, 01/**/14, 02/**/14, 03/**/14, 03/**/14, 04/**/14, 04/**/14, 04/**/14, 04/**/14, 05/**/14, 05/**/14, 07/**/14, 07/**/14.

Any questions, please contact me.

Thank you,

Review: I had a membership at Synergy Fitness for the year of 2014. I never had the opportunity to use their services due to a life threatening medical condition and left femoral arterial surgery in April of 2014. However, I paid month to month my membership throughout the entire year of 2014 with no objections. In December of 2014 I received a courtesy call from Shawn, one of the managers at Synergy Fitness. He was claiming that he called to find out why I haven't been coming to the gym. I explained to him that I had leg surgery and my condition wouldn't allow that. I also informed Shawn that I will NOT renew my membership for 2015 due to the same medical condition and I asked him not to further charge my card after the original membership for 2014 would expire. He agreed and stated that my card will NEVER be charged after the membership expiration. However, starting in August of 2015 I started receiving calls from a collection agency named PERFORMANCE PORTFOLIO MANAGEMENT. I received over 22 calls BEFORE receiving a letter from the same agency (PERFORMANCE PORTFOLIO MANAGEMENT) on October ** stating that I owe $402.14 as debt toward Synergy Fitness in Staten Island. This violates the FDCPA as not only they called me aggressively (documented) but they also called me more than 22 times PRIOR to sending me a collection letter. The debt claimed is inaccurate as I have verbally informed Shawn from Synergy Fitness Staten Island that I will not continue my membership after it expires and I had his verbal commitment that there is no expectation from me to continue and that my credit card will not be charged. A verbal commitment is as powerful and valid as a written commitment. Moreover, I have never received any written communication from Synergy Fitness that I owe anything before they advanced it to PERFORMANCE PORTFOLIO MANAGEMENT.Desired Settlement: I am asking PERFORMANCE PORTFOLIO MANAGEMENT to close this case immediately without retaliation or harassment. I am asking PERFORMANCE PORTFOLIO MANAGEMENT to remove any potential or already implemented negative entries on my credit reports.

Business

Response:

We have closed [redacted]'s file. She was never reported to the credit bureaus. If you need anything else, feel free to contact me. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I resolved this collection issue with a prior collection agency, however now this collection agency has been reaching out to me for months with the same collections request. They call me every single day, sometimes twice a day, and it's always from an automated system. They call me at all hours of every day at different times.

I wrote a letter to a different collections agency disputing the claim and informing that the collection request was false and incorrect by the business that opened it. I later received notification from that agency that the issue was resolved as per my dispute, so I'm unclear why this agency has begun to reach out and HARASS ME.

As per my dispute, the issue should be resolved. I want them to leave me alone.Desired Settlement: As I have already disputed, and corrected this issue with a prior agency, I want this collection agency to close their case for collection, and stop harassing me.

Business

Response:

We have closed [redacted] file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called Performance Portfolio Management (PPM) on 2/**/16 at 5:30pm to resolve an account in collection.

I received a pdf file/document stating that they would resolve my account for $500.

They then tried to deny my ability to pay the account, stating that they made a mistake with the $ amount.

I refused and stated that I wanted to pay the $500 immediately because the document stated that the offer was only valid on 2/**/16.

PPM reluctantly took my credit card information and the charge was not put on my card until the NEXT day 2/**/16.

I called PPM the week of Feb [redacted] and asked to receive documentation that my account my was settled. They told me a letter was sent in the mail. I then called again on March [redacted] stating I did not receive a letter and they told me they forgot and it was sent on March [redacted].

Today is March ** and still no letter. I called this morning to ask to receive documentation via e-mail. They complied and told me 99% chance it would be sent by 5PM. I just called back and they told me that the manager wasn't here to do the letter. When I asked to speak to a manager, they denied me and hung up on me.

Something strange is going on and I am afraid they will challenge the validity of my settlement and bring my account back.Desired Settlement: Documentation stating my account is settled in full

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Just writing to let you know that my issue was resolved with Performance Portfolio management. I have received what I needed from the and no further action is required.

Review: On september **, 2015, I started getting phone calls from this business. Since I did not recognize the number, I sent them to voicemail. Of course no message was left. They kept calling me and finally when I answered it was a recording that I would need to give them a call back. When I did call them back they stated I owed them $690 for a gym membership at [redacted] fitness that I cancelled 4 years ago. They lady was extremely unprofessional and she started to scream at me with foul language and I was getting upset. I couldn't believe that synergy is trying to put me into collections from a membership I mailed the cancellation to them. Several people are going through the same issue, the gym does not help neither and I feel like I am being harassed with all the daily calls. I can lose my job because my phone has been non-stop ringing.Desired Settlement: I want them to remove these charges because they do not have proof of me signing any contract. I cancelled this membership as the gym told me to by sending the mail and it was received by the gym. I believe this company and synergy are both scammers and I dont want this affecting my credit score when I did everything properly needed to do on my side. If they failed on processing the paperwork incorrectly why should I be penalized.No further contact by the business

Business

Response:

We have called [redacted] at the number she provided to our client, Synergy gym # [redacted], on the following dates: 09/**/15, 09/**/15, 09/**/15, 09/**/15, 09/**/15, 09/**/15, 09/**/15, 09/**/15, 09/**/15, 09/**/15, 09/**,15, 09/**/15 The voice mail for the above number did not allow us to leave any messages. On 08/**/15 we sent out a letter to [redacted]. I have never heard anyone in my office using "foul language" . [redacted] states we do not have proof of her signing a contract. I have attached the contract. [redacted] also claims she canceled the membership 4 years ago. The contract was initiated 4 years ago (10/**/11) and according to our client, it was never canceled within the guidelines of the signed contract. Resolution: We will not make any more phone calls to Tracy C[redacted].