Performance Settlement

The best They helped me pay my debt at an amount that I can afford Their staff really worked with meHighly recommended! !

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response is clearly a canned and templated response The Business does in fact use auto dialers I have the recording of the call that proves that fact without a doubt Further, the Business violates USC section of the telephone consumer protection act by calling my cellular telephone which is registered on www.donotcall.gov Anyone can easily verify my number is a protected number to going to said web page, typing in my number and click confirm The Business has made a and completely untruthful response and reply to my complaint I have had a personal, first hand experience and my statements are made from my own personal knowledge Additionally, I have third party proof of each factThe Business should be downgraded by Revdex.com as a result of their illegal business practice that violate federal law (Title 47) and CA state law The public needs to know how this business operates in an unlawful manner My privacy was invade against my will and in violation of the law by the Business Regards, [redacted] ***

Performance Settlement is a life saverI'm a disabled veteran and had a lot go wrong around the house and with our carI put myself in so much debt we were having a hard time keeping the lights on I called around to find out what my options werePerformance Settlement was the only company that talked to me like I was a personThis is a awesome company to help you get back on your feet Michael P was outstandingHe went up and beyond to explain everything to us My wife and I are extremely happy with Performance Settlement and with Michael PThe best part was the person you start out with is the same person to the finishOther companies could learn something from them

[redacted] strives to provide our customers with the most up to date information as possible and we are sorry to hear the client is dissatisfied with the level of service that has been providedWe have had consistent communication with the client and provided her with the latest update on her account as of our last email correspondence on 9/15/ [redacted] is the current collector for the client’s [redacted] account that was originally negotiated back in September [redacted] t [redacted] Services acquired [redacted] and all payments are still being honored through the current settlement The final settlement payment will be sent on 10/10/to pay off the final balance of the negotiated debtI’ve attached a copy of the settlement letter for reviewA settlement for the [redacted] One account was negotiated for $in February The settlement was voided at the client’s request The [redacted] One account cannot be marked as satisfied as we did not honor the settlement agreement with the creditorAt this time, the account remains delinquent and we are unable to satisfy the account unless re-negotiated with the client’s approvalAt this time, we have removed the [redacted] from the client’s account as requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Great experience! Everyone is very nice and positive! They take care of you and are very informative

I believe there still remains some misunderstanding You were originally approved by the servicer (not Performance Settlement) for a REPAYE (pay as you earn) repayment plan As the title states - pay as you earn - if you earn more income, then your payment will increase Our records indicate that the higher payment of $was an outcome of you doing the recertification on your own - and that you contacted our company on 12/14/to request that we submit your recert again for you - which we did not due to 1) you had already submitted, and 2) we would have garnered a higher payment as well since it's all based on your earnings Your loan servicer, [redacted] , determines the payment amount based on your proof of income - Performance Settlement does not Performance Settlement provided the service that we guaranteed Please see attached quote that was provided to you in January of

I found myself in a financial hardship where it was impossible to pay my credit cards which I was living off ofI didnt want to claim bankruptcy and I did want to be responsible and pay my debt I found Performance Settlement and have to say I feel as though they held my hand during this rough process, explained everything to me where I could understand the process I find myself blessed to have found a company that will help me, and not judge me

Performance Settlement responded to this complaint immediately by contacting our client upon notification of her concernsWe were able to resolve our client's concerns by communicating effectively and explaining any disconnect we may have hadUpon our mutually agreed resolution our client confirmed she no longer has any disputes with our services and would like to remove the complaint

Performance Settlement does not have access to wire funds from a client's accountA third party trust account provider is used and only debits a client's account in accordance with the terms outlined in the contract signed by the clientRobo dialers are not used as a telemarketing tactic for Performance Settlement and all outbound call campaigns used within the organization are to actively enrolled clientsOur telephone systems provide an option to opt out and remove clients from our call lists in order to minimize the amount of communication that takes place with the client

This is the CAN DO people! excellent serviceIt took me only two days to have my financial problem solvedI can strongly recommend them for any financial needs that any one has

I appreciate that Settlement Performance has help me to resolve my debtTheir customers services are excellentThank you

I have been with Performance for about monthsSo far, my debts have not been resolved as not enough time has passed but they are very close to the negotiations with one of my creditors and I am confident that this will go as promised as they have been very honest from day one about the reduction of the amount of debt that I would actually payMy payment was lowered immediately and I have not received one call or letter from a single one of my creditors as Perfomance has handled all of that just as promisedThe lower payment was a tremondous help but not having the stress of dealing with my creditors or being harrassed has been an absolutel Godsend Their support staff is extraordinary! Anytime, I email them I hear back from them in no time at allIf I call with a question or concern they are always so freindly and immediately give me the answers I need and moreI receive a statement evey month detailing the progress of my account and am updated by phone as we move closer to settlingI truly can't say enough about how amazing the support staff is at not only providing information but also comfort and encouragement as we go through the processI look forward to wriing another extraordinary review at the end!!

My experience with every member of this organization has been positivethe people express an attitude of genuine care and kindness...rare in today's world of "just gimme the money."

I became a customer of Performance Settlement almost two and one-half years ago
with ten credit cards debts totaling in excess of $55, To date they have successfully
resolved all but three making and by the time I have completed making the monthly pay-ments in the program that I am in I expects the remaining debts to be fully resolved and satisfied as well
I expect my savings in principal and in interest will well exceed the amount that I am actually paying Performance Settlement
Their staff has always been readily available, very courteous, and responsive to
questions and special requests
Also, the regular monthly updates by individual credit card debt have been
highly informative and appreciated

This complaint has been forwarded to our Human Resources Department for review since this complaint is from a previous employee of Performance SettlementPer the Revdex.com policy, it seems this is not a consumer complaint about our services so it is not a service the Revdex.com providesWe request this please
be removed from our page

Before we can fully address your complaint, please clarify which creditor you refer to in your statement 'they agreed to pay my creditor in October 2017.' Please note that we are thoroughly reviewing your file - including all of the notes in our system when you contact us to remove creditors
from the program (each time one was removed - beginning in May, 2016, the payment/settlements had to be reconfigured). Because of the length of time the file was active, there are several notes and documents to get through. We will have a more calculated response to you no later than the 12th of March

Our company is continuing to work with the client - see attached email dated 4-6-

I signed up with this program because I felt that the lady Cheryl worked with me very wellShe was caring, she was empathetic, she had all the great customer service skills that a representative should deliverI asked her specific questions and she lied to me and convince me to sign up with the programWhen I received my welcome call I asked those specific questions again and the gentleman told me the truthI called Cheryl back asked to speak to her supervisor she disconnected the call on meWhen I called back again I spoke with her supervisor and he was extremely rude to meHe did not defer to me, he kept interrupting meHe spoke with a tone of attitude and judgementWhen he apologized to me that I felt that way I did he said I"m sorry you FEEEELLLL that wayWhy would anyone want to deal with a company like this? I then spoke to this man's supervisor/manager and this supervisor was very niceHis name was DominicHe had great customer service skillsHe was pleasant polite and apologetic on behalf of his coworkersHe informed me he would pull the calls and take the appropriate disciplinary actions against Cheryl and her supervisorMy program is on hold currently and I"m not 100% sure I will continue the programI will probably look at dealing with another company who doesn't start the business relationship off with lies

Even though I had doubts in the beginning of this program it worked out just fineI was reminded ahead of time for payments so I was ready on my due datesOnce the program begins you cannot wait for it to be doneI learned to be patient do without things I don't need so if could have done this so can youThanks you Performance Settlement